Customer Service Assistant Manager

AVP - Finance

Business Analyst

Mega Project Manager Petrochemical - USA

Manager Mega Projects "Petrochemicals"

Project Manager - Petrochemical

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Responsibilities: Overseeing all financial control activities, including the review and analysis of monthly and quarterly numbers and disclosures.Monitor the accounting and finance departments' policies and procedures, collaborating with an executive team in establishing more effective processes and controls to ensure the integrity of a company’s ledger.Summarizing budget trends, analyzing deficiencies and reporting variances to executives. Provide guidance on complex tax and compliance issues and contribute to the financial strategy discussions.Taking care of tax preparation duties or liaising with external tax accountants for tax preparation.Manage the accounting teams’ daily accounting operations and various departments, including payroll, accounts payable and receivable, and general accounting. The incumbent may also handle some of the same financial planning and analysis functions.Help drive efficiency throughout the entire company like looking out the business’ internal processes and determine whether there is a better way to handle them. Finding areas to streamline the company—whether via accounting automation, transformation initiatives, or accounting tactics that is necessary for continuous growth.An eye for detail towards a business’ change readiness makes it easier to address the inherent risks and opportunities.Communication skills is important for business partnering and coordination with various other business units - to provide actionable information and apply the new policies.Capable of handling an assortment of accounting related tasks, including reviewing invoices, managing accountants, and negotiating contracts. Additionally, the incumbent must be up to date with local regulations and compliance requirements.Leadership and team management skills are must-haves; they need to be able to command their team’s respect, inspire them to act, and ensure that such actions are aligned with your organization’s overall vision.Requirements:Knowledge, skills and abilities required for the role - Degree holder in Accounting/Finance. Member or recognized accounting bodies (CPA/ CA, CIA or ACCA) preferred.At least 10-15 years relevant experience and in managerial or supervisory rolesSolid training from Big 4 / Large technology organization is a plus.Good working knowledge of SAP will be an advantage.Self-initiative, well-organized, strong sense of responsibility and leadership skills.Strong analytical and strategic mindset, problem solving skillsExcellent communication and business partnership skillsGood command in written English.

Responsibilities:Analyze sales data to identify trends, patterns, and opportunities for growth in the country.Drive countries to collect different data – retailer data , promoter data , display data , etcGenerate regular reports and dashboards to track key sales metrics, including revenue, unit sales, market share, and profitability.Use multiple data sources to analyze, track, interpret and make clear and concise recommendations on action plans for the Sales and Trade Ops teams to drive sell-out across all product categoriesApply expertise in quantitative and qualitative analysis to synthesize trends and be able to tell the story behind the numbersConduct market research and competitive analysis to understand consumer preferences, market dynamics, and emerging trends.Collaborate with Sales, Marketing, and Product teams to develop sales forecasts, pricing strategies, and promotional campaigns.Provide recommendations for optimizing product assortment, inventory management, and distribution channels based on data-driven insights.Support sales team with data-driven decision-making, including customer segmentation, targeting, and territory management.Identify areas for process improvement and efficiency gains within the sales operations through data analysis and automation.Present findings and recommendations to senior management and stakeholders in clear and concise reports, presentations, and verbal communication.Stay updated on industry developments, market trends, and best practices in sales analytics and business intelligence.Requirements:You should have a bachelor’s degree or higher in business analysis, business administration, finance, or a related fieldFluent in English (oral and written) Other APAC Language knowledge would be a valuable addionAt least 3-5 years of Data & Analytics experience (e.g. in a consultancy, agency, or on the customer side) - ideally with a marketing/ e-commerce industry backgroundExperience in data analysis and visualization tools such as Tableau, MS Power BI, QLIK, etc.Advanced MS Office skills, with distinct Excel. SQL expertise Business reporting system knowledge (i.e. SAP, Qlikview) Optional skills are a plus: Digital analytics tools (Adobe Analytics, Google Analytics), Coding: Python/R/JavaScript, Experience with data science projects

Responsibilities:Lead the Execution of capital projects according to the scope, schedule and budget.Manage the team under the division in executing the projects and provide guidance and directives to ensure successful completion of the project.Leverage expertise in Petrochemical projects and provide the appropriate actions for the team to follow in all phases of the project.Provide the technical and project management oversight to the design, construction, pre-commissioning, commissioning, startup of facilities, and close out of projects.Ensure timely resolution of project issues arising in all phases of the project development.Ensure safety measures are implemented in the projects’ execution.Implement company initiatives in projects and business processes under the division.Be fully familiar with company Key Performance Indices (KPIs) and achieve them for projects under the division.Prepare/Review monthly project performance reports showing the status of design, material procurement, construction, milestones, commitments, payments, charges, variances from standards, waivers and problems and present them to higher management.Anticipate and plan for changes in project scope, timing or costs. Prepare documentation and obtain management approval.Assign appropriate manpower to all parts and phases of the project.Ensure appropriate training and development paths are assigned to each division employee.Oversee and review incoming and outgoing correspondence concerning projects assigned.Ensure that proper job records are maintained on all assigned projects.Negotiate agreements and change orders with design and execution contractors.Guide and direct team members in the application of our client. Assure that variances from standards are minimized.Responsible for project development: engineering studies, licensors selection, technical bid reviews, preliminary engineering, detail design, materials procurement, construction, pre-commissioning, handover, commissioning, startup, and close out.Review weekly and monthly reports on the status and progress of the contracts, including project costs and schedule. Attend project meetings e.g. progress, stakeholders, design review, value improvement, etc.Review of project schedule, coordinate and monitor the assigned project progress and challenge below par performance of the contractor.Uphold engineering ethics and maintain high standards of professional behavior and conduct.Requirements:As the successful candidate, you will hold a Bachelor’s degree in Engineering from a recognized and approved program. An advanced degree is preferred.You will also obtain a PMP , PgMP or equivalent certificationYou will have 20 years’ experience in project management field related to refining and petrochemical industries with a specialty in Petrochemicals. Including Seven (7) years of experience as a manager or director of projects in design, construction, pre-commissioning, commissioning, startup, and operation with values ranging from $500MM to $billion.

Role Description:The primary role is to lead and manage a division with several sections and units in charge of executing capital projects. Ensure that engineering design, procurement, construction and project completion is done in compliance with the project objective and contractual requirements i.e. project schedule, cost, HSE, company standards and procedures. The Manager role also involves managing the business aspects of the division consisting of but not limited to HR, training, cost control, schedule control, cybersecurity requirements and manpower planning.Responsibilities:You will be required to perform the following:Lead the Execution of capital projects according to the scope, schedule and budget.Manage the team under the division in executing the projects and provide guidance and directives to ensure successful completion of the project.Leverage expertise in Petrochemical projects and provide the appropriate actions for the team to follow in all phases of the project.Provide the technical and project management oversight to the design, construction, pre-commissioning, commissioning, startup of facilities, and close out of projects.Ensure timely resolution of project issues arising in all phases of the project development.Ensure safety measures are implemented in the projects’ execution.Implement company initiatives in projects and business processes under the division.Be fully familiar with company Key Performance Indices (KPIs) and achieve them for projects under the division.Prepare/Review monthly project performance reports showing the status of design, material procurement, construction, milestones, commitments, payments, charges, variances from standards, waivers and problems and present them to higher management.Anticipate and plan for changes in project scope, timing or costs. Prepare documentation and obtain management approval.Assign appropriate manpower to all parts and phases of the project.Ensure appropriate training and development paths are assigned to each division employee.Oversee and review incoming and outgoing correspondence concerning projects assigned.Ensure that proper job records are maintained on all assigned projects.Negotiate agreements and change orders with design and execution contractors.Guide and direct team members in the application of our client standards. Assure that variances from standards are minimized.Responsible for project development: engineering studies, licensors selection, technical bid reviews, preliminary engineering, detail design, materials procurement, construction, pre-commissioning, handover, commissioning, startup, and close out.Review weekly and monthly reports on the status and progress of the contracts, including project costs and schedule. Attend project meetings e.g. progress, stakeholders, design review, value improvement, etc.Review of project schedule, coordinate and monitor the assigned project progress and challenge below par performance of the contractor.Uphold engineering ethics and maintain high standards of professional behavior and conduct.Requirements:As the successful candidate, you will hold a Bachelor’s degree in Engineering from a recognized and approved program. An advanced degree is preferred.You will also obtain a PMP , PgMP or equivalent certificationYou will have twenty years’ experience in project management field related to refining and petrochemical industries with a specialty in Petrochemicals. Including Seven (7) years of experience as a manager or director of projects in design, construction, pre-commissioning, commissioning, startup, and operation with values ranging from $500MM to $billion.

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Customer Service Assistant Manager

AVP - Finance

Business Analyst

Mega Project Manager Petrochemical - USA

Manager Mega Projects "Petrochemicals"

Project Manager - Petrochemical

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Customer Service Assistant Manager

AVP - Finance

Business Analyst

Mega Project Manager Petrochemical - USA

Manager Mega Projects "Petrochemicals"

Project Manager - Petrochemical

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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