Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Procurement Manager

Technical Support Engineer

Product Specialist/Medical Representative (surgical portfolio)

Product Manager Marketing (Medical device)

Key Account Manager Medical Device

Digital and Service Offering Manager, APM

Regional Supply Chain Manager

Responsibilities: <ul><li>Analyse the technical complaints of the vehicle in the field visits.</li><li>Rectify defects in vehicles / overhaul aggregates.</li><li>Maintain and handle internet-based warranty.</li><li>Ensure implementation of service processes at channel partners.</li><li>Joint Investigation along with vendors.</li><li>Development of secondary channel.</li><li>Feedback on companies as well as competitors’ products.</li><li>Training of service managers.</li><li>Work out special service support for strategic customers with channel partners.</li><li>Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.</li><li>Secondary network for spare parts sales.</li><li>Guide channel partners for manpower/facilities/equipment optimisation.</li><li>Ensure profitability of workshops of channel partners.</li><li>MIS on service.</li><li>Spare parts inventory management.</li><li>Manging service guarantee at the dealership.</li><li>Monthly visit to ASC and monitor his performance along with ASC coordinator.</li><li>Service camps on monthly basics.</li><li>Monthly visits to customer and update M Response data</li></ul> Requirements: <ul><li>Technical knowledge of BS6 Products</li><li>Exp. in Commercial Vehicle Segment</li><li>Exp. in Dealership Management/Field Service Management</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Light Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education – BE/MBA&nbsp;</li></ul> Skills: <ul><li>Sales Planning</li><li>Manpower Management&nbsp;</li><li>Product Knowledge &amp; Application&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors’ activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education Qualification: MBA; Bachelor of Engineering</li><li>General Experience:&nbsp;3-12 Years of experience</li></ul> Skills <ul><li>Channel Sales Management&nbsp;</li><li>1st Pref Heavy Commercial Vehicle only</li><li>2nd Pref CE Industry – Haulage &amp; Tipper, also HCV segment</li><li>Channel Manpower Management – Dealer&nbsp;</li><li>Financial Management</li><li>Sales Planning</li><li>Capability Building</li><li>Consumer Focus</li><li>Market Intelligence</li><li>Territory Coverage Optimization</li></ul>

Responsibilities :&nbsp;<ul><li>Pressure-test and approve all regional strategies for the category.</li><li>Monitor strategy implementation, measure and track internal performance (KPIs) within each spend category.</li><li>Drive annual productivity improvements in each spend category.</li><li>Develop expertise in spend categories.</li><li>Serve as an escalation point for cross-functional issues.</li><li>Work with regional strategic sourcing managers to develop long-term strategies for their groups of categories.</li><li>Responsible for delivery of budget and financial targets</li><li>Direct the sustainability and responsible sourcing strategy for indirect spend.</li><li>Activating CAPA process together with Quality and follow up the non-conformity resolution with suppliers.</li><li>Comply with the process flow for Supplier Verification Prerequisite program, effectively support the initial approval and annual evaluation processes.</li><li>Meet the requirements of the approved supplier program for chemicals PRP program and to ensure the completion of quality &amp; ISG approvals for new chemicals.</li><li>Manage contract and approval processes with suppliers for the Waste Management program.</li><li>Ensuring compliance with legal requirements. </li><li>Ensure R&amp;D and Quality required changes are communicated and implemented with relevant suppliers.</li><li>Supporting actions that will affect QFS parameters and ensuring that the actions are carried out on time.</li><li>Ensuring team prioritizes and monitors actions on urgent matters due to OHS and QFS requirements and ensuring that this culture is transferred to the team.</li><li>Work with KWS Lead for cost optimization projects and be a member at LDS COE, QFS COE.</li><li>Attract, develop and retain talent.</li></ul>&nbsp;Requirements: &nbsp;<ul><li>University graduate with minimum 7 years track record within Procurement, with min 2 years people management experience</li><li>Advanced sourcing toolkit and proven supply base management</li><li>Strong analytical skills</li><li>Strong negotiating skills</li><li>World class supplier relationship skills</li><li>Visionary leader and critical thinker</li><li>Strong people leadership</li><li>Strong relationship building skills</li><li>High level English knowledge (reading, writing, speaking)</li><li>Excellent communication skills (written and verbal)</li><li>Knowledge in SAP is preferable</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>To do product detailing to healthcare professionals in ethical sales channel</li><li>To achieve call frequency targets and consistently achieve top line sales targets in the assigned territory(ies).</li><li>To communicate with customer accounts regarding a variety of topics, including product updates, product portfolio, and educational programs</li><li>To cross-sell additional products or manage new product introductions as they become available</li><li>To collect competitive data and remain current on industry, customer, and competitive trend</li><li>To work with the sales and marketing team by receiving coaching, training or mentoring; transfer knowledge to peer Sales Representatives and to Sales Associates when needed.</li><li>To act as a sales lead and help provide guidance to fellow product specialists</li><li>Represent company at medical events, symposium or conferences to promote company products during weekdays/ weekends when required</li><li>To conduct or assist to conduct online meetings and digital engagements such as Webinar/Virtual discussions/e-detailing&nbsp;</li><li>Has experience working with hospitals groups and/or group practises will be a clear advantage.</li></ul> Requirements: <ul><li>Degree/Diploma with min 2 years relevant selling experience within the pharmaceutical in Singapore</li><li>Experience working with Govt Hospitals, Specialists and Group Practise.</li><li>Good presentation and territorial management skills.</li><li>Proficient in Microsoft office and Microsoft Teams/Zoom.</li><li>Strong in interpersonal, communication and influencing skills</li><li>Able to work independently with minimum supervision</li></ul>

Responsibilities: <ul><li>Develops &amp; delivers Singapore zone strategies for Medical Devices segment taking into account on competitive approaches and local market dynamics for technical and commercial inquiries by having regular direct engagement with Principals (Brand Owner).</li><li>Escalate each product specialist team’s activities and technician/service team also monitoring their progress.</li><li>Develops and manages regional collaboration and reference sites for the specific Medical Devices segment. Owns the relationship with KOL of their specialties in the Region.</li><li>Act as focal point for Sales team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.</li><li>Prepare go-to-market strategy of the respective Medical Devices portfolio, including, product positioning, e-catalogue activation, pricing, training, tender/pilot project support, adopting to market needs.</li><li>Work closely with appointed Channel Partners/Distributor for the Medical Devices product for product &amp; marketing materials related</li><li>Provides comprehensive and continuous sales training and collects detailed competitive intelligence information for effective objection handling.</li><li>Delivers high quality customer presentations that support the Medical Devices value propositions</li><li>Works closely with the Clinical/Medical Marketing, BD and Education team to generate relevant clinical evidence and marketing programs for the segment.</li></ul> Requirements: <ul><li>Bachelor degree from a reputable university any discipline, majoring in management, marketing, pharmacy, medical doctor, or other related field with minimum of 3 - 5 years on Medical Devices sales, marketing, applications related.&nbsp;</li><li>Outstanding writing, presentation, commercial and communication skills.</li><li>Strong leadership, collaboration skills and ability to thrive in a dynamic environment.</li><li>Relationship with professional with all organizational level</li><li>Computer Literacy &amp; English proficiency is a must</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support.</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs.</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management.</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization.</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal.</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred.</li><li>Preferably 5+ years of experience in medical device (ultrasound, EEG, iCTG), particularly roles in sales and marketing, or stakeholders management.</li><li>Proven track records in planning, managing or delivering complex cross-functional projects.</li><li>Good interpersonal and communication skills.</li><li>Able to analyze data/insights and translate results into better solutions.</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results.</li><li>Proven results of delivering customer solutions and achieving business goals.</li><li>Excellent verbal and written communication skills, with presentation skills to large groups.</li><li>Willing to travel within Malaysia.</li></ul>

Responsibilities: Service and digital offering management: Manages the end-to-end development and/or deployment of a portfolio of digital and service offering. Key activities include: <ul><li>Defines Area’s end-to-end strategy of assigned offering portfolio based on market assessment and feedback from Units.</li><li>Gather and evaluate Unit business requirements and conduct fit-gap analysis of global offerings, collaborate with Global teams to ensure that the offerings are fit-for-purpose for the Area.</li><li>Participates in technical development activities where required.&nbsp;</li><li>Manage and drives offering scope and roadmap.</li><li>Develop go-to-market strategy for assigned offering portfolio – customer value proposition, target segments/ customer profile, pricing and offering bundles etc.</li><li>Follows up and takes corrective actions on offering performance and quality.</li><li>Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in assigned offering portfolio.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;Customer relationship management and sales support: Supports units in: <ul><li>Creating support material for Sales Managers and Salespersons in defining, specifying, and communicating company benefits and advantages of service and digital offerings.</li><li>Identifying and describing benefits and advantages of offerings to customers in different segments where relevant.</li><li>Developing marketing activities and campaigns</li><li>Achieving targets, analysing, and maintaining service and digital offerings - product and pricing data, sales and tendering tools and pricing guidelines.</li><li>Be the subject matter expert for service and digital offerings and supports Units in customer early engagements, tender interviews and other activities as required to achieve deployment success.</li></ul> Requirements: <ul><li>Good understanding of technology/ digital topics (e.g. predictive maintenance, cybersecurity, APIs, data visualization etc), prior technical experience in capacities such as product development/ management.</li><li>Knowledge of digital product development cycles, agile methodologies.</li><li>Knowledge of product life-cycle management, methodology and tools</li></ul>

Responsibilities: Supply Chain Strategy &amp; Management: <ul><li>Develop and implement regional supply chain strategies to improve efficiency, reduce costs, and enhance service delivery across all export markets.</li><li>Monitor, evaluate, and improve the end-to-end supply chain operations, including procurement, transportation, warehousing, and inventory management, ensuring smooth export processes.</li><li>Oversee the management of regional distribution centers (Singapore and Malaysia) and logistics partners to ensure timely and cost-effective deliveries to international customers.</li></ul> Export Management &amp; Compliance: <ul><li>Manage all aspects of export operations, ensuring compliance with international trade regulations, export documentation requirements, and customs procedures.</li><li>Liaise with customs brokers, freight forwarders, and regulatory bodies to ensure shipments are cleared promptly and efficiently.</li><li>Stay current on global export laws, tariffs, and trade restrictions, advising senior management on potential impacts to the supply chain.</li></ul> Vendor &amp; Stakeholder Management: <ul><li>Build and maintain relationships with key suppliers, shipping partners, and third-party logistics providers to ensure service excellence and cost-effective solutions.</li><li>Collaborate with internal departments (sales, finance, production, etc.) to align supply chain operations with business goals and customer requirements.</li></ul> Inventory &amp; Demand Planning: <ul><li>Ensure that regional inventory levels are optimized to meet customer demand while minimizing excess stock.</li><li>Work closely with demand planning and sales teams to forecast export demand accurately and plan supply accordingly.</li><li>Manage inventory distribution to various international markets to balance supply and demand while minimizing transportation costs.</li></ul> Performance Monitoring &amp; Reporting: <ul><li>Track key performance indicators (KPIs) related to supply chain operations, including delivery lead times, export compliance, and cost efficiency.</li><li>Provide regular reports and insights to senior management, identifying opportunities for improvement and addressing any supply chain disruptions.</li><li>Lead continuous improvement initiatives to enhance regional supply chain performance.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, International Business, Logistics, or a related field.</li><li>Minimum of 10-15 years of experience in supply chain management with a focus on export operations, international logistics, and trade compliance.</li><li>Proven expertise in managing the complexities of export logistics, including customs clearance, freight forwarding, and export documentation.</li><li>Strong understanding of global trade regulations, including import/export restrictions, tariffs, and international shipping standards.</li><li>Experience in managing cross-functional teams and working with external partners to drive efficiency and cost reduction.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li></ul> Key Competencies: <ul><li>Leadership and team management</li><li>Problem-solving and decision-making</li><li>Cross-cultural awareness and sensitivity</li><li>Negotiation and relationship-building</li><li>Strong attention to detail</li><li>Project management skills</li></ul>

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102 sales Jobs found

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Procurement Manager

Technical Support Engineer

Product Specialist/Medical Representative (surgical portfolio)

Product Manager Marketing (Medical device)

Key Account Manager Medical Device

Digital and Service Offering Manager, APM

Regional Supply Chain Manager

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Skills

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102 sales Jobs found

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Procurement Manager

Technical Support Engineer

Product Specialist/Medical Representative (surgical portfolio)

Product Manager Marketing (Medical device)

Key Account Manager Medical Device

Digital and Service Offering Manager, APM

Regional Supply Chain Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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JOBS BY INDUSTRY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.