Sales / Senior Engineer - F&B / BioPharma - SG

Field Service Engineer

· Conduct market research to identify potential customers in the F&amp;B OR BioPharma Sector, Singapore. · Develop and implement targeted marketing strategies to reach potential customers in these sectors.· Key account management including End Users, OEMs &amp; System Integrators· Build long-term customer business relations right from concept phase and ensure product standardization at customer sites.· Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.· Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.· Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.· Act as the customers advocate and ensure their technical needs are met. · Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India.· Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.· Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.· Provide high-quality technical support to prospects and customers during pre- and post-sales situations. · Understand and solve challenging application problems. · Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM Competencies &nbsp;Interpersonal Interaction Requirements:· Lead and communicate effectively with customers and colleagues to build strong relationships.· Quickly identify and solve technical issues to provide optimal customer service.· Prioritize tasks efficiently to meet project deadlines and targets.· Work independently and demonstrate strong self-motivation.· Follow procedural guidelines and work methodically to ensure consistent high-quality output.&nbsp;Education and Experience Requirements:· Bachelor of Engineering, Qualifications and a strong business background.· Preferably have at least 2 years of experience in the Food &amp; Beverage OR BioPharma Industry, with a specific focus on pumps used in Process Industry applications.&nbsp;· Possess excellent written and spoken English communication skills.&nbsp;Skills required:· Possess strong Hunter / Farmer mindset to proactively seek out new sales leads.· Negotiation skills· Results and growth orientated. · Strong writing skills&nbsp;Computer competencies required for this position:· Be proficient in Microsoft Word for creating professional correspondence.· Demonstrate strong proficiency in using Microsoft Outlook for e-mail and appointment tracking.· Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM.Specific requirements for completing essential functions of the position:· Willingness to travel domestically within India as needed for customer visits, site trials, and meetings.· Ability and willingness to travel regionally and internationally for training and conferences as required to keep up to date with industry trends and developments.&nbsp;&nbsp;

Responsibilities: <ul><li>Work independently on our client vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.</li><li>Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.&nbsp;&nbsp;</li><li>On time and correctly report working activities and time duration with customer signature.</li><li>Keep good communication with customers at various levels (tool engineers, section managers etc.)</li><li>Liaise with customers and internal stakeholders relating to technical and service issues.</li><li>Conducting customer support meetings and ensuring regular communication with customers.</li><li>Follow up and feedback customer complaints.</li><li>Follow up customer open issues until it closed.</li><li>Response for our client quality information collection and quality problem report.</li><li>Provide technical problem solving and roots cause analysis report.</li><li>Ability to support customer for urgent request in weekend and holiday.&nbsp;&nbsp;&nbsp;</li><li>Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.</li><li>Special projects and other duties as assigned.&nbsp;&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Mechanical or electronic background with college degree or above.</li><li>Minimum 3 years of service experience in Cleanroom environment (Semiconductor or vacuum industry is preferred).</li><li>Strong skill of diagnosing, repairing and troubleshooting.</li><li>Strong business acumen and ability to identify opportunities within problems.</li><li>Be able to work independently under pressure and irregular hours.</li><li>Personal accountability, team player.</li><li>Good communication and interpersonal skill.</li><li>Goal achievement.</li><li>Willing and able to travel frequently within short notice. Be adapted to irregular over time work together with customer urgent need.</li><li>Able and comfortable to communicate in English, Chinese. And 1 other additional language is a plus. (Japanese or Korean).</li></ul>

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Sales / Senior Engineer - F&B / BioPharma - SG

Field Service Engineer

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Sales / Senior Engineer - F&B / BioPharma - SG

Field Service Engineer

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