HR Services Analyst

Manager Supply Chain

Reliability Maintenance (RM) Engineer

Staff Software Engineer

Team Lead - Global Trade Compliance

Key Account Manager Medical Device

ServiceNow Consultant

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Responsibilities: <ul><li>Managing the transactions required to complete the hire process of LATAM our client employees.</li><li>Receives queries via telephone and case management ticketing system.</li><li>Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR.</li><li>Services or outside of HR Services (HRBP/HRSP, COEs) as required.&nbsp;</li><li>Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)</li><li>Identifies and escalates priority issues and routes to appropriate team for quick resolution.&nbsp;</li><li>Partners with HR Services global regional teams as appropriate on cross regional activities and projects.</li><li>Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.&nbsp;</li><li>Follows up on inquiries to ensure timely and accurate response and resolution to all requests&nbsp;</li><li>Solves problems that are unstructured and that may require conceptual critical thinking.&nbsp;</li><li>Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.&nbsp;</li><li>Identifies and implements continuous process improvements to enhance service delivery.&nbsp;</li><li>Utilizes the knowledge base to assist with transactions and customer inquiry resolution.</li><li>Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.&nbsp;</li><li>Adheres to HR Services metrics as determined by HR Services Leadership.</li><li>Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.&nbsp;</li><li>Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the regionto guarantee employee adherence and legislative compliance.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree preferred (or equivalent).&nbsp;</li><li>Fluent level of English (Excellent oral and written communication skills).</li><li>Ability to communicate effectively to a variety of audiences.&nbsp;</li><li>Please submit your resume in English</li><li>Detail oriented and results driven.&nbsp;</li><li>Self-learner mindset and curious.</li><li>Ability to manage priorities against tight deadlines.&nbsp;</li><li>Effective problem-solving skills.&nbsp;</li><li>Strong customer service orientation.&nbsp;</li><li>Proficient with MS Office, especially with Excel (Dynamic Tables)</li><li>Familiarity with SharePoint or other Knowledge Management System</li></ul>

Responsibilities: <ul><li>Develop and implement the overall strategy and vision for the global supply chain organization in alignment with business objectives.</li><li>Develop and manage performance ensuring effective governance across a Supply Chain transformation program to achieve set goals.</li><li>Develop and lead network design initiatives, including flow rationalization, industrialization transfer, warehousing migrations, and logistics design.</li><li>Drive Smart Operations Program initiatives for global supply chain visibility, including safety stock optimization, master data governance, and factory planning and upstream flow management, for example Vendor portal integration, Analytics capabilities</li><li>Support the migration of End-to-End planning capabilities towards IBP SAP and S/4 migration.</li><li>Enhance processes to achieve best-in-class status as part of our our client Operating Advantage Business System.</li><li>Mature S&amp;OP practices and S&amp;OE foundations.</li><li>Implement initiatives to improve customer experience, such as segmented commercial logistics offers and lead time improvements.</li><li>Lead training and support business users to ensure adoption of solutions and skill development within the supply chain.</li><li>Animate monthly townhalls and Yammer platform for effective communication and visibility of supply chain evolution.</li></ul> Requirements: <ul><li>15+ years of experience in Supply chain / Operations roles – preferably operational and functional track records</li><li>5+ years in Leadership driving Cross Cultural teams</li><li>Abilities to drive Projects End to End, with track record of achieving results and abilities to drive effective change management&nbsp;</li><li>Proficiency in Warehousing / Transport – Order Processing - Material Management – Demand / Supply Planning &amp; SnOP a Plus – Customer Experience a must – Manufacturing Planning a Plus</li><li>Enabler and Strategic thinker</li><li>Strong Analytical &amp; continuous improvements Skills (problem solver) as well as good understanding of data analytics capabilities</li><li>Knowledge of SAP, IBP or equivalent planning tools a plus (S/4 Hanna / ERP Migrations)</li><li>Strong people &amp; organizational leadership skills</li><li>Highly customer centric oriented</li><li>Excellent oral and written communication skills with ability to influence and convince</li><li>Ability to prioritize very well and maintain appropriate balance in a fast-paced, heavy-workload environment</li><li>Language skills: Excellent English (verbal / written)&nbsp;</li></ul>

Responsibilities: <ul><li>Lead / Execute KWS RM COE and own Work Management element as part of reliability maintenance scope.</li><li>Drive implementation of KWS for RM COE among engineering, technical, and operations teams with regular engagement, preparation, and training.</li><li>Develop good relationships with other regional factories and strive for cross-learning and implementation of best practices for plant performance and KWS.</li><li>Delivery highest level of machine reliability with the optimum level of preventive, corrective &amp; condition-based base maintenance strategic formulation and implementation.</li><li>Responsible for guiding the team in conducting loss analysis using proper tools and identifying the root cause, improvement projects, and saving projects.</li><li>Leads the team as the expert point of contact for process, mechanical, and SAP-related consultation and support.</li><li>Creating the machine inventory list, following the updates and entering them into the system.</li><li>Act as the superuser for maintenance SAP and make sure the technical systems team has good SAP knowledge with regular coaching and training sessions.</li><li>Work on mechanical internal CAPEX project management by applying a reliability maintenance strategy for strategic investment and upkeep high machine reliability.</li><li>Owns Technician Training and development systems in support of Technician Progression.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities.</li><li>Always maintain a good level of documentation and evidence management to support all internal and external audits. (QFS, KWS, EHS, DOSH, FSSC, HACCP, HALAL, and Global programs on FUS).</li></ul> Requirements: <ul><li>Degree in Mechanical/Electrical Engineering or related discipline with at least 2-5 years of working experience.</li><li>Sound practical knowledge of mechanical engineering (rotating equipment, fasteners, bearings, gearbox, valves, thermodynamics, material strength &amp; compatibility, etc.).</li><li>Practical knowledge of process equipment working mechanism and working principle (fryer, mixing, grinding, canister filling, packing machines, conveyors, etc.).</li><li>Preferably having work experience in F&amp;B industries with experience in SAP system</li></ul> Technical experience in the following systems: <ul><li>Digital sensory devices (e.g. capacitive/inductive/ magnetic/photoelectric sensor, electro-pneumatic actuator, etc.).</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc.).</li><li>Preferably with some process literacy in HVAC, compressed air supply, utility gas supply, potable and wastewater treatment.</li><li>Exposed and have hands-on experience with pillar approached performance management (KWS), CI tools, analysis tools, sound problem-solving skills, and coaching skills.</li><li>Good leadership skills and capable of managing 24/7 plans with critical thinking and strong people management skills.</li><li>Six Sigma Green Belt &amp; CAPEX project management will be added advantage.</li></ul>

Responsibilities: <ul><li>Develop software portable to a wide variety of project applications and platforms through the entire software lifecycle.&nbsp;</li><li>Perform technical analysis of candidate software, firmware, and hardware systems.&nbsp;</li><li>Develop test plans, test frameworks and unit tests.&nbsp;</li><li>Lead the project interface between business teams and technical teams to translate business requirements into technical solutions.&nbsp;</li><li>Collaborate effectively with other project team members to develop new concepts and projects.</li></ul> Requirements: <ul><li>Engineering degree in Computer Science, Electrical/Electronics/ Communication Engineering or related subject is required (2:1 or higher).&nbsp;</li><li>Proficiency in multiple relevant programming languages (E.g. C/C++/Python) is required.&nbsp;</li><li>Proficiency in utilizing devops tools such as Github or Gitlab is required.&nbsp;</li><li>Competency with embedded Linux (e.g. Buildroot or Yocto) is required.&nbsp;</li><li>Competency with bare metal development for microcontroller families such as STM32 or Nordic nRF is required.&nbsp;</li><li>Competency in an IoT protocol such as MQTT or CoAP, is required.&nbsp;</li><li>Demonstrable awareness and participation in other engineering disciplines such as electronics or mechanical engineering is preferred.&nbsp;</li><li>Experience with embedded RTOS (e.g. FreeRTOS or Zephyr) is preferred.&nbsp;</li><li>Knowledge of AI and machine learning concepts and algorithms is preferred.&nbsp;</li><li>Familiarity with cloud platforms such as AWS, in particular elements related to IoT service deployment is preferred.&nbsp;</li></ul> Critical Experience: <ul><li>8+ years relevant experience in embedded software development.&nbsp;</li><li>Demonstrable track record in leading the software element of complex projects.&nbsp;</li><li>Strong communication skills for collaborating with project team members, customers, internal business and technology leaders.&nbsp;</li><li>Proven ability to execute engineering deliverables.&nbsp;</li><li>Self-starter able to work independently and multitask with strong project planning skills.</li></ul>

Responsibilities: Trade Compliance Activities in the BU: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU to ensure compliance with import/export laws and regulations in UK, US &amp; Indian SCOMET Export Controls</li><li>Maintain trade operations and compliance activities in accordance with policies, procedures, and controls, in collaboration with&nbsp;</li></ul> key stakeholders throughout the BU: <ul><li>Act as a point of contact for BU stakeholders on trade-related matters.</li><li>Work with BU stakeholders and counsel to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization&nbsp;</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g. make use of applicable Free Trade Agreements, Duty Drawback, First Sale for Export, Foreign Trade Zones, etc.)&nbsp;</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li></ul> Talent Development &amp; Leadership: <ul><li>Create a culture of engagement and performance in alignment with core values&nbsp;</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Experience in UK, US &amp; Indian SCOMET Export Controls</li><li>SAP &amp; GTS experience</li><li>Customs Compliance experience</li><li>Management of a team</li><li>Success in the role requires strong analytical and creative problem-solving skills, highly developed oral and written communication skills, and the ability to work with interdisciplinary teams (internal and external) to drive issues and projects to conclusion.&nbsp;&nbsp;</li></ul> In addition, successful candidate will have the following qualifications, experience, and skills: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>3+ years’ experience in global trade compliance</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in countries across the region</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Ability to foster teamwork and internal and external relationships</li><li>Excellent organizational habits and priority management&nbsp;</li><li>Customer focused with a commitment to quality</li><li>Travel may be necessary in fulfillment of responsibilities</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> ﻿Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred</li><li>Preferably 5 years of experience in medical device i.e Butterfly , ultrasound, EEG, iCTG etc particularly roles in sales and marketing, or stakeholders management</li><li>Proven track records in planning, managing or delivering complex cross[1]functional projects</li><li>Good interpersonal and communication skills</li><li>Able to analyze data/insights and translate results into better solutions</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results</li><li>Proven results of delivering customer solutions and achieving business goals</li><li>Excellent verbal and written communication skills, with presentation skills to large groups</li></ul>

Responsibilities: <ul><li>Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.</li><li>Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.</li><li>Implement and promote the CSDM framework to standardize and enhance service management practices.</li><li>Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.</li><li>Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.</li><li>Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.</li><li>Identify opportunities for process improvement and automation within ServiceNow.</li><li>Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.</li></ul> Requirements: <ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 3 years of proven experience in implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.</li><li>Strong understanding of ITIL processes and frameworks.</li><li>ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.</li><li>Ability to manage multiple projects simultaneously and meet deadlines.</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

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120 projects Jobs found

HR Services Analyst

Manager Supply Chain

Reliability Maintenance (RM) Engineer

Staff Software Engineer

Team Lead - Global Trade Compliance

Key Account Manager Medical Device

ServiceNow Consultant

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

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Skills

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Location

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120 projects Jobs found

HR Services Analyst

Manager Supply Chain

Reliability Maintenance (RM) Engineer

Staff Software Engineer

Team Lead - Global Trade Compliance

Key Account Manager Medical Device

ServiceNow Consultant

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.