Customer Quality Engineer

 PBL Supplier Quality Engineer 

Senior Analyst ITP Forensics

Research Development Product Development Engineer II

AVP - End User Computing (EUC)

Deskside Engineer L2

Deskside Engineer (Fresh Graduates)

Power Transformer Specialist

Maintenance Planner

Responsibilities: <ul><li>Quality point of contact for assigned Southeast Asia customer accounts.</li><li>Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Manages Quality / Reliability interactions with the customer, including regular communication and escalations.&nbsp;</li><li>Provides technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, Company PPM, cost of poor quality and drive timely resolution.</li><li>nfluences without authority in efforts to achieve 5D/8D response time within 10 business days or less.&nbsp;</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.&nbsp;</li><li>Carries out the customer quality improvement strategy.</li><li>Ensures compliance to company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Regularly conducts reviews with key customers regarding DNDs quality &amp; delivery performance.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.&nbsp;</li><li>Supports the MRB team functions for disposition of non-conforming products.</li><li>Visit local customers and travel within Southeast Asia to customer locations to review company product and application as it is being used by the customer and to foster productive working relationships.</li><li>Conduct audits at manufacturing sites and attend to customer audits.&nbsp;</li><li>Work with DC, Planner, Sales &amp; CCP on block stock &amp; RMA return.</li><li>Coordinate onsite sorting at customer site with Sales, Planner &amp; CCP.</li><li>Coordinate RMA request &amp; return with manufacturing.</li></ul> Requirements: <ul><li>Bachelor Degree in Engineering with technical focus.</li><li>5+ years minimum quality assurance experience working in a global capacity.</li><li>Preferred customer quality experience in the electronics industry.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>May require travel to customers and other company locations, including overnight and multi-day trips.</li><li>Experience in core processes such as stamping, molding, plating and assembly preferred.</li></ul>

Responsibilities: <ul><li>Deliver on all KPIs that help the business achieve its goal</li><li>Lead and drive suppliers’ quality improvement continuously based on company internal or customer requirements.</li><li>Customer complaint handling, work with company CQE or directly with customers for complaint and feedback to supplier, verify the root cause and follow up actions Investigate root cause of Quality issues and following through with timely and effective corrective actions to prevent re-occurrence for customer and internal issues.&nbsp;</li><li>Regular quality system audit or process audit for suppliers.</li><li>Supplier’s performance metrics development and report to top management</li><li>Supplier performance assessment and training.</li><li>CoPQ &amp; Yield improvement; Management review and action implement.</li><li>Define cosmetic standard and QIP dimension and drive suppliers to follow up&nbsp;&nbsp;</li><li>Coordinate annual audit /onsite process audit when Quality issue or customer complaint arises</li><li>NPI &amp; Migration projects (BKM/GR&amp;R/FAAR/Safe Launch/Sample verification) follows and improvements/PPAP preparation</li><li>Product process control(identify risk and work out mitigation plan) 5M1E change control verification, follow up approval process on customer side and implement process on supplier side Monitor supplier quality performance, summarize score card for supplier performance, request improvement for risk supplier.</li></ul> Requirements: Educational Degree:	 <ul><li>B.S. degree (or above) in Electrical/Mechanical Engineering, Industrial Engineering or equivalent practical experience.</li></ul> Professional Experience (years in what processes and function): <ul><li>8-12 years’ working experience in supplier quality or in related quality function areas, working experience in connector, Cable assembly, Cage assembly, Antenna manufacturing is a plus.</li></ul> Special Qualifications, Knowledge &amp; Skills: <ul><li>Have advanced knowledge of the supplier management, certified ISO9001/IATF16949 internal auditor is preferred.&nbsp;</li><li>Clear understanding of connector, cable assembly, antenna, busbar quality and requirements,including measurement techniques, would be a distinct advantage.</li><li>Strong root cause analytical and problem-solving skills.&nbsp;</li><li>Good knowledge in quality tools such as BKM, Cpk, SPC,8D, FMEA, Gage R&amp;R, Poka Yoke.</li><li>Demonstrated negotiation skills, good communication in bridging between company and suppliers as quality side</li><li>Ability for periodic travel required. (25%~50%)</li><li>Strong communication skills, good at English, including writing, reading, speaking</li><li>Connector/cable assembly/antenna/busbar manufacturing experience is a plus</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: <ul><li>Generate and maintain project documentation including schematics, drawings, test data, and reports</li><li>Design and develop electronic circuits while incorporating mechanical design</li><li>Tasks will include using equipment such as oscilloscopes, multimeters, power supplies and additional test equipment</li><li>Plan and record results of design, development and sustaining activities, including validation testing.</li><li>Design to cost target while meeting financial and performance expectations.</li><li>Manage Bill of Materials for new products.</li><li>Facilitate cost reduction activities on new and existing products.</li><li>Perform calculations, analysis, and testing to ensure that a product meets specifications.</li><li>Participate in and/or lead Design and Process failure mode and effects analysis.</li><li>Provide support to both internal manufacturing, quality, Product/Project Managers and external customers.</li><li>Initiate and manage engineering change activities. Including notification to customers using external customer systems.</li><li>Collaborates with other colleagues and peers.</li><li>10% travel domestic/international (Passport will be required).</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in engineering, electronic or electro-mechanical degree 3-5 years of experience Experience circuit design, testing, and troubleshooting.</li><li>Experience in mechanical design Knowledge of electro-mechanical devices and/or magnetics (e.g., relays and contactors).</li><li>Knowledge of EMI/EMC is a plus.</li><li>Good communication verbal and written.</li><li>Experience in the use of Creo Wildfire software or similar CAD software Windchill PDM Link is a plus Knowledge of SAP is a plus Knowledge of Lean Six Sigma Green Belt is a plus</li><li>Knowledge of analog circuitry is preferred Knowledge of circuit analysis software such as TINA or SPICE Knowledge of ANSYS or similar analysis tools is a bonus Experience in Altium software or similar software is a bonus.</li><li>Proficient in MS Office Suite of Products Ability to read schematic diagrams Generate and maintain project documentation including schematics, drawings, test data, and reports Design and develop electronic circuits while incorporating mechanical design Tasks will include using equipment such as oscilloscopes, multimeters, power supplies and additional test equipment Plan and record results of design, development and sustaining activities, including validation testing.</li><li>Design to cost target while meeting financial and performance expectations. Manage Bill of Materials for new products.</li><li>Facilitate cost reduction activities on new and existing products.</li><li>Perform calculations, analysis, and testing to ensure that a product meets specifications.</li><li>Participate in and/or lead Design and Process failure mode and effects analysis.</li><li>Provide support to both internal manufacturing, quality, Product/Project Managers and external customers.</li><li>Initiate and manage engineering change activities.</li><li>Including notification to customers using external customer systems.</li><li>Collaborates with other colleagues and peers 10% travel domestic/international (Passport will be required) #TANAKR #LI-ONSITE.</li></ul>

Responsibilities: Administrative Leadership: <ul><li>Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.</li><li>Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.</li><li>Support the advancement of staff competencies through the creation of development plans.&nbsp;</li><li>Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.&nbsp;</li><li>Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.&nbsp;Such an environment may include attendance at regional or national conferences staff members as appropriate.</li><li>Provide general technical assistance, consulting, and direction to staff.&nbsp;Identify training needs and assist in developing training plans.</li><li>Assist in development, modification, review and maintenance of procedures and operations guide.</li></ul> Technical Leadership: <ul><li>Coordinate the review and ongoing management of the Deskside support team.</li><li>Understand business needs and processes.&nbsp;</li><li>Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.&nbsp;</li><li>Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.&nbsp;</li><li>Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.&nbsp;</li><li>Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.&nbsp;&nbsp;</li><li>Determine and identify opportunities for system improvement.&nbsp;Provide response to system hardware and operating system software problems as necessary.&nbsp;</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li></ul> Project Management:&nbsp;<ul><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 10 years’ experience. Minimum 5 years in a team managerial experience</li><li>Lead and mentoring of Deskside team, to provide L1 and L2 support to users</li><li>Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.&nbsp;</li><li>Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.&nbsp;</li></ul> Other Skills, Knowledge, Abilities:&nbsp; <ul><li>Experience in Microsoft technologies including M365, Windows</li><li>Ability to discuss technical issues effectively with technical professionals as well as non-technical users.</li><li>Strong understanding of the technology lifecycle and development methodologies.</li><li>Excellent communication, problem-solving and organizational abilities.</li><li>Ability to work independently and be result oriented.</li><li>Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.</li><li>Excellent communication skills in both written and verbal presentation.</li><li>Demonstrates effective communication with senior management, stakeholders and vendors.</li><li>Ability to work well with people from different disciplines with varying degrees of technical experience.</li><li>Ability to provide leadership and promote teamwork.</li><li>Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.</li><li>Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.</li><li>Effective interpersonal skills.</li><li>Oversee the support of Customer location.</li><li>Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.</li></ul>

Responsibilities: <ul><li>Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals</li><li>Update software patches periodically</li><li>Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location</li><li>Provide and/or oversee, as appropriate all installations and de-installations</li><li>Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites</li><li>Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers</li><li>Prepare and be on standby for video conference and meeting room A/V</li><li>Assist in any IT-related projects, activities and events</li></ul> Requirements: <ul><li>Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role</li><li>Relevant technical certification in end-user computing</li><li>At least 3 years in a role of similar capacity</li></ul> Preferred Requirements: <ul><li>Knowledge and hands-on experience with Microsoft end-user technology</li><li>Knowledge and hands-on experience with iOS end-user technology</li><li>ITIL-certified</li></ul>

Responsibilities: <ul><li>Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.</li><li>Ensure timely updating of software patches and maintain devices at optimal performance.</li><li>Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.</li><li>Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.</li><li>Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.</li><li>Handle Video Conferences and assist with meeting room A/V setups.</li><li>Participate in IT-related projects, activities, and events as required.</li></ul>&nbsp;Requirements: <ul><li>Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.</li><li>Fresh Graduates or 1-2 yrs of experience in Deskside support.</li><li>Familiarity with video conferencing and audio-conferencing equipment.</li><li>Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.</li><li>Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.</li><li>A proactive and customer-focused approach to address user needs promptly.</li><li>Flexibility to handle office changes and other on-site activities efficiently.</li></ul>

Responsibilities:Serves as Subject Matter Expert in equipment failures and repair techniques during root cause investigations. Perform Root Cause Analysis on all critical equipment failures.Perform continuous review of power transformers’ maintenance programs to identify improvements to ensure the HV asset's safe and reliable operation.Provides technical consultation to the maintenance agency as required in identifying and reviewing critical spare parts list of existing equipment. Provides technical consultation to assess the condition of aging power transformers. Provide technical expertise on troubleshooting failures, repairs, and evaluating if the equipment is designed to meet its intended or existing service conditions.Provides technical engineering input on repair details and offers onsite technical support, especially for critical power transformers.Provides engineering input for power transformer work packages to ensure standards and material specifications are followed.Represent the organization in industry and professional organizations, users' group, which address or govern electrical codes and standards.Review and update company standards and be familiar with international standards. Possess strong technical training, speaking, writing, and customer service skills.Able to direct daily work activities with limited supervision and able to work cooperatively in a team environmentRequirements:As the successful candidate you will hold a Bachelor’s degree in Electrical Engineering from a recognized and approved program, an advanced degree (Msc) and Professional Engineer certification such as chartership or PE is preferred.The successful candidate will have a Minimum of 8 years’ Power Transformer Operation and Maintenance experience demonstrated by suitable references primarily related to Power Transformer Design.The candidate must demonstrate distinct experience as transformer specialist, such as contribution in international conferences as Transformer specialist or employment by leading Power Transformer Manufacturer.The successful candidate will have deep, technical level insight in Transformer construction and design practices covering Distribution and Transmission type transformers related to diagnostic testing, Condition Assessment, aging characteristics / symptoms related to corrosion.The candidate must also be familiar with transformers Factory Acceptance Test in a leading capacity demonstrating depth of compliance with manufacturing standards such as IEC. and participate as member in the relevant CIGRE Working Group.You will also have the ability to multi-task and manage changing priorities and seek opportunities to improve results and processes proactively, contributing to the goals, safety, and profitability of the company. Additionally, assimilating and quickly applying newly acquired technical information is also necessary. 

Responsibilities:As the successful candidate you will be required to perform the following:Use your knowledge in various SAP transactions to perform regular planner duty that includes, but is not limited to, opening/initiating internal orders, notifications, maintenance work-orders, planning the activities with required resources, ordering the materials, and track all maintenance activities within your respective area.Plan for equipment isolation and safety precautions and estimate job step craft man-hour requirements.Prepare weekly and daily schedules by reviewing backlog and coordinating work requirements to comply with operation rankings.Ensure availability of all resources required are met and available, prior to scheduling work, and obtain approval of the schedule updates maintenance order statuses & follows up until completion of orders.Monitor the progress of the maintenance on a daily basis and give feedback to maintenance supervisor and supporting the execution team.Ensure the history is updated and technically completed on all works orders prior to closing them.Ensure onsite availability of all materials, manpower and service requirements.Process the return of all support equipment and machines (i.e. crane, forklift, air compressor, flood glitch, etc.)Daily contact/coordination with concerned parties that includes Operations Foremen, Maintenance Supervisors and personnel to clarify work scopes on Maintenance Work Orders, required resources, status update, and the path forward.Prepare detailed job step plans in proper execution sequence, with details of craft man-hour and crew size requirements for each step.Requirements:You should have a minimum of 11 years maintenance experience, including at least three years devoted to planning of maintenance jobs.You must have high school certification. A Bachelor Degree in Engineering is preferred.You should have the ability to identify all materials, services, equipment’s, and special preparations required for each maintenance job.Knowledge of SAP is a must (SAP PM AND MM MODULE).

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9 onsite Jobs found

Customer Quality Engineer

PBL Supplier Quality Engineer

Senior Analyst ITP Forensics

Research Development Product Development Engineer II

AVP - End User Computing (EUC)

Deskside Engineer L2

Deskside Engineer (Fresh Graduates)

Power Transformer Specialist

Maintenance Planner

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Skills

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Location

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9 onsite Jobs found

Customer Quality Engineer

PBL Supplier Quality Engineer

Senior Analyst ITP Forensics

Research Development Product Development Engineer II

AVP - End User Computing (EUC)

Deskside Engineer L2

Deskside Engineer (Fresh Graduates)

Power Transformer Specialist

Maintenance Planner

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.