Customer Service and Admin (CS&A) Team Lead

Manager KNA Deduction Management

Field Sales Executive (Business Development Manager)

System Analyst

Customer Service Associate

Facilities Security Manager

Continuous Improvement Analyst

Staff Manufacturing & Process Development Engineer – Stamping

Logistics Analyst

Staff Manufacturing & Process Development Engineer – Molding

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: <ul><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li><li>Utilize cloud technologies like GCC Azure, AWS and Google Cloud Platform to conduct end-to-end systems monitoring, problem resolution and to save operating costs</li><li>Familiar with local public sector projects and government policies and processes such as IM8, cybersecurity, data security</li><li>Collaborate with business &amp; technology stakeholders, ICT providers or government agencies and other external parties to drive new initiatives/enhancements</li><li>Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality</li><li>Review project deliverables (e.g. system documentations, monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and&nbsp;</li><li>Ensure project deliveries complies with relevant policies, standards, and guidelines, and identify and address any compliance gaps.&nbsp;</li><li>project coordination &amp; monitoring, asset management, resource tracking, meeting logistics, service/change request processing, records/document management</li><li>Perform requirement gathering, requirement analysis, business process mapping, design thinking, prepare requirement specifications, flow charts, logical diagrams, and initiate process improvements.</li><li>Agile, Software Development Life Cycle (SDLC) and testing methodologies</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline.</li><li>8 years of experience in IT.</li><li>6 + years experience in Public sector.</li><li>Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>6+ Years Experience, Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

Responsibilities: <ul><li>Work with stakeholders to help develop a culture of proactive security &amp; resiliency risk management across all company Philippines operations.</li><li>Proactively drive a metrics-based security risk management program throughout Philippines operations.</li><li>Collaborate with Global Trade Services, Global Logistics, EH&amp;S, IT, and regional team members at facilities to maintain appropriate security, crisis management, and business continuity requirements.&nbsp;</li><li>Lead security training and awareness efforts to protect personnel, operations and assets against security related risks.</li><li>Manage and maintain the Philippines supply chain security programs in which company currently benefits from or can participate in the future (e.g. C-TPAT or other similar programs).</li><li>Work with the Facilities &amp; company IS (company Information Solutions department responsible for IT systems) management team to drive performance improvements across existing</li><li>security programs (e.g. contract uniform security service providers, physical security systems, and supply chain service providers).</li><li>Identify improvement opportunities, communicate findings with the leadership team, and implement changes after receiving approvals.</li><li>Conduct investigations into allegations or suspicious activity under the direction and scope of the ERSM department.&nbsp;</li><li>Coordinate executive protection, special event, and travel security efforts in Philippines.</li><li>Liaise with local, regional, and national law enforcement.&nbsp;</li><li>Project manage special projects and coordinate awareness resources when required.</li><li>Ability to travel globally (estimated 20%) domestic &amp; some international.</li></ul> Requirements: <ul><li>7 years of confirmed experience in security and/or security risk management, with leadership/supervisory experience in the areas of programs, guard operations, and physical security.</li><li>Candidates with experience setting up and managing security systems and procedures at electronics manufacturing sites belonging to multinational corporations would be preferred.</li><li>Proven ability to proactively implement data-driven security risk management programs.&nbsp;</li><li>Knowledge of physical security systems, including design, operation and maintenance.&nbsp;</li><li>Experience developing procedural documents.</li><li>Knowledge and understanding of supply chain security methodology including requirements with the CTPAT program.</li><li>Demonstrated experience in crisis management and business continuity.&nbsp;</li><li>Experience and training in conducting investigations.</li><li>Ability to conduct training on various risk and security related topics</li></ul>

Responsibilities: <ul><li>Identify and lead projects that directly contributes to but not limited to performance metrics, productivity, and efficiency that is aligned with the goals and targets of teams supported</li><li>Challenge existing process gaps &amp; identify opportunities for further improvements by working closely with the team in the Philippines</li><li>Drive standardization, streamlining, and adherence of key processes of the hub</li><li>Facilitate the onboarding process of new hires which includes issuance of onboarding checklist and training of key processes, tools, and systems</li><li>To both lead and support any activity that is intended to increase the knowledge, skills, and abilities of team members of the hub.</li><li>Creation, improvement, and maintenance of standard process flows and documentation by closely working with the teams within the hub.</li><li>Key member of global continuous improvement community; to share best practices, conceptualize process improvement cases, and lead projects and activities.&nbsp;</li><li>Take role as internal process consultant to assistant Supply Chain team to resolve process issues and improve metrics performance.</li></ul> Requirements: Educational Degree:&nbsp; <ul><li>Degree /Diploma in Business, Supply Chain, Industrial Engineering or equivalent&nbsp;</li></ul> Professional Experience (years in what processes and function): <ul><li>SAP (or other ERP software) – &gt; 4 years</li><li>Understanding of MRP, experience in Supply Chain Planning– &gt; 4 years&nbsp;</li><li>Experience in either FG or RM planning or Procurement</li></ul> Special Qualifications, Knowledge &amp; Skills: <ul><li>Extensive spreadsheet/Excel analysis and strong mathematical abilities.&nbsp;&nbsp;</li><li>Must be detail oriented and able to communicate to cross functional teams.</li><li>Proven track-record of leading process improvement projects</li></ul> Expected and desired Behaviour: <ul><li>Able and willing to work necessary hours to meet all project deadlines, travel when necessary.</li><li>Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus.</li></ul>

Responsibilities: <ul><li>Has strong impact in Advanced Manufacturing Technology Roadmap driven development projects.</li><li>Drives for excellence in existing Stamping technologies and methods.</li><li>Strives to implement optimized or new manufacturing technologies to provide improved processes and tolerance control.</li><li>Act as a liaison between the Advance Manufacturing Process team and the manufacturing sites teams to collaborate with Product Development in the optimization of part and product</li><li>Designs for manufacturability, providing stamping process expert knowledge and general knowledge of stamping processes to realize product samples and prototypes.</li><li>Provides stamping process expert knowledge and general knowledge and project management to liaise the Advance Manufacturing Process team and the manufacturing sites teams,</li><li>deploying optimized or new stamping processes to realize advanced manufacturing technology development projects.</li><li>Acts as the binding element between product development and advanced manufacturing &amp; process engineering, ensuring the effectiveness and efficiency of this critical interface.</li><li>Designs, develops, and qualifies stamping processes in compliance with company EH&amp;S, quality and production standards, as well as recognized best in class and industry standards.</li><li>Documents all related processes in applicable company systems.</li><li>Supports supply chain to verify related suppliers’ compliance and capability.</li><li>Initiates and implements stamping related programs to continuously improve quality, cost and cycle time.</li><li>Maintains and adheres to all appropriate specifications, regulatory and customer requirements.</li><li>Applies stamping process expertise to resolve significant / unique / complex issues, where analysis of situations or data requires an in-depth evaluation of variable factors.</li><li>Exercises considerable latitude in determining objectives and approaches to assignment, performing work without appreciable direction.</li><li>Drives results primarily through collaboration and influence, not through direct reporting relationships.</li><li>Provides training and mentorship to other professional employees.</li><li>Provides measurable input to the objectives and goals of the department in support of the function and business unit strategies.</li></ul> Requirements: <ul><li>Minimum 8 years of related experience.</li><li>Bachelor’s Degree (Mechanical Engineering or related) required, Master’s preferred.</li><li>Demonstrates stamping process expertise (process optimization, capability, troubleshooting)</li><li>Tight tolerance electrical connector experience is a plus!</li><li>Working knowledge with quality tools (FMEA, Six Sigma, DOE, 8D/Continuous Improvement), is a plus!</li><li>Fluent in English (read, write, and speak).</li><li>Broad knowledge of stamping, plating, and assembly processes for connectors and sockets is desired.</li><li>Practical application of MS Office software (Word, Excel, PPT, Project, &amp; Outlook).&nbsp;</li><li>Broad project management skill and experience – Ability to work on several projects at once.</li><li>Based in China-Qingdao or the Philippines-Batangas mfg. sites and willingness to travel up to 25% average.</li></ul>

Responsibilities: <ul><li>Process freight invoices for payment. Investigating and resolving freight invoices that are on hold for review.&nbsp;</li><li>Ensure transportation carriers are paid within established payment terms.</li><li>Audit rates and freight invoices for accuracy. Ensure systems are updated with missing and incorrect information.&nbsp;</li><li>Interface with transportation providers and company Transportation Associates to resolve invoice discrepancies and communicate payment details.</li><li>Run and distribute reports as required. Need to be MIS report savvy with understanding of all latest tools.</li><li>Support all financial audit request related to internal and external audit of freight payments.&nbsp;</li><li>Ensure to monitor &amp; work on open accruals &amp; thereby ensuring aging between accruals vs invoice postings is kept to 30days or less.</li><li>Drive, monitor &amp; track the hard copies against the transaction entries in SAP with an objective to ensure on-time payment.</li><li>Involve in VAS handling validation &amp; be primary face of contact for carriers. Proactively drive &amp; address all open issues/queries in an organized manner.</li><li>Initiate &amp; drive process improvements by standardizing &amp; defining the process.</li><li>Work in testing and give feedback.</li><li>Support on Project related queries &amp; be backup to project team member</li></ul> Requirements: <ul><li>Bachelor’s Degree in Logistics or Finance related&nbsp;</li><li>0-3 years relevant experience in logistics or accounting related activities in product/manufacturing/ Shared Services.&nbsp;</li><li>Knowledge of accounts payable functions and procedures.</li><li>Expertise on advanced excel &amp; other Microsoft tools.</li><li>Special Qualifications, Knowledge &amp; Skills</li><li>Familiarity with electronic invoicing.</li><li>Prior experience with transportation / logistics software a plus</li><li>Strong Documenting knowledge backed up with analytical skills.</li><li>Excellent interpersonal and communication skills</li><li>Language requirement: English</li></ul>

Responsibilities:•	Has strong impact in Advanced Manufacturing Technology Roadmap driven development projects.•	Drives for excellence in existing Stamping technologies and methods.•	Strives to implement optimized or new manufacturing technologies to provide improved processes and tolerance control.•	Act as a liaison between the Advance Manufacturing Process team and the manufacturing sites teams to collaborate with Product Development in the optimization of part and product designs for manufacturability, providing stamping process expert knowledge and general knowledge of stamping processes to realize product samples and prototypes.•	Provides stamping process expert knowledge and general knowledge and project management to liaise the Advance Manufacturing Process team and the manufacturing sites teams, deploying optimized or new stamping processes to realize advanced manufacturing technology development projects.•	Acts as the binding element between product development and advanced manufacturing &amp; process engineering, ensuring the effectiveness and efficiency of this critical interface.•	Designs, develops, and qualifies stamping processes in compliance with company EH&amp;S, quality and production standards, as well as recognized best in class and industry standards.•	Documents all related processes in applicable company systems.•	Supports supply chain to verify related suppliers’ compliance and capability.•	Initiates and implements stamping related programs to continuously improve quality, cost and cycle time.•	Maintains and adheres to all appropriate specifications, regulatory and customer requirements.•	Applies stamping process expertise to resolve significant / unique / complex issues, where analysis of situations or data requires an in-depth evaluation of variable factors.•	Exercises considerable latitude in determining objectives and approaches to assignment, performing work without appreciable direction.•	Drives results primarily through collaboration and influence, not through direct reporting relationships.•	Provides training and mentorship to other professional employees.•	Provides measurable input to the objectives and goals of the department in support of the function and business unit strategies. Requirements:•	Minimum 8 years of related experience.•	Bachelor’s Degree (Mechanical Engineering or related) required, Master’s preferred.•	Demonstrates stamping process expertise (process optimization, capability, troubleshooting)•	Tight tolerance electrical connector experience is a plus!•	Working knowledge with quality tools (FMEA, Six Sigma, DOE, 8D/Continuous Improvement), is a plus!•	Fluent in English (read, write, and speak).•	Broad knowledge of stamping, plating, and assembly processes for connectors and sockets is desired.•	Practical application of MS Office software (Word, Excel, PPT, Project, &amp; Outlook).&nbsp;•	Broad project management skill and experience – Ability to work on several projects at once.•	Based in China-Qingdao or the Philippines-Batangas mfg. sites and willingness to travel up to 25% average.

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93 logistics and supply chain Jobs found

Customer Service and Admin (CS&A) Team Lead

Manager KNA Deduction Management

Field Sales Executive (Business Development Manager)

System Analyst

Customer Service Associate

Facilities Security Manager

Continuous Improvement Analyst

Staff Manufacturing & Process Development Engineer – Stamping

Logistics Analyst

Staff Manufacturing & Process Development Engineer – Molding

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93 logistics and supply chain Jobs found

Customer Service and Admin (CS&A) Team Lead

Manager KNA Deduction Management

Field Sales Executive (Business Development Manager)

System Analyst

Customer Service Associate

Facilities Security Manager

Continuous Improvement Analyst

Staff Manufacturing & Process Development Engineer – Stamping

Logistics Analyst

Staff Manufacturing & Process Development Engineer – Molding

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.