The Grievance Resolution Mechanism
Company has established the following process to ensure that any incidence of sexual harassment is dealt with appropriately, sensitively and expeditiously.
- The Internal Complaints Committee (ICC): Shall presently comprise of –
- Tenure of the ICC Members :
- The ICC shall be headed by a woman and not less than half of its members shall be women.
- The ICC member shall hold office for period not exceeding 3 years from the date of nomination.
- In the event of any proven complaint against any member of the ICC, the concerned member shall be removed from the ICC and the vacancy shall be filled by a fresh nomination.
- Role of the ICC:
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Preventive:
- To create and ensure a safe environment that is free of sexual harassment
- To maintain an atmosphere of equality and gender justice
- To publicize the policy with the names and phone numbers of members of the ICC
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Remedial:
- To take notice of complaints of sexual harassment, conduct enquiries, provide assistance
- To redress the complaints of sexual harassment, recommend penalties and take action against the respondent, if necessary
- To recommend to the concerned authorities follow-up action and to monitor the same
Preparation of the Annual Report:
Shall contain the following information -
- Number of complaints of sexual harassment received during the year;
- Number of complaints disposed of during the year;
- Number of cases pending for more than 90 days;
- Number of workshops or awareness programs against sexual harassment carried out;
- Nature of action taken by the employer.
- Complaints Handling Process:
- Any aggrieved woman may make, in writing, a complaint of sexual harassment at her workplace, to the ICC, within a period of 3 months from the date of the incident and in case of a series of incidents, within a period of 3 months from the date of last incident. The ICC may for reasons to be recorded in writing, extend the time limit for a further period of 3 months, if in the opinion of the ICC, circumstances existed which prevented the woman from filing her complaint.
- Where an aggrieved woman is unable to make a complaint in writing, the Presiding Officer or any Member of the ICC shall render all reasonable assistance to the woman to make her complaint in writing.
- Where the aggrieved woman is unable to make a complaint on account of her physical incapacity, a complaint may be filed by a relative or friend, or a co-worker, or an officer of the National Commission for Women or the State Women’s Commission; or any person who has knowledge of the incident, with the written consent of the aggrieved person.
- Where the aggrieved person is unable to make a complaint on account of her mental incapacity, a complaint may be filed by a relative or friend, or a special educator, or a qualified psychiatrist or psychologist, or the guardian, or the authority under whose care she is receiving treatment or care, or any person who has knowledge of the incident, jointly with any of the above.
- Where the aggrieved person for any other reason is unable to make a complaint, a complaint may be filed by any person who has knowledge of the incident, with her written consent.
- Where the aggrieved person is dead, a complaint may be filed by any person who has knowledge of the incident, with the written consent of her legal heir.
- Manner of Inquiry:
- On receipt of complaint, the ICC shall intimate the date, time and place of the hearing of the complaint to the Complainant and the Respondent.
- At the time of filing the complaint, the Complainant shall submit to the ICC six copies of the complaint, along with supporting documents and names and addresses of witnesses, if any.
- On receipt of such complaint, the ICC shall provide one copy of such complaint to the Respondent within 7 working days.
- The Respondent shall file his reply along with a list of documents, names and addresses of witnesses, within 10 working days of receipt of the complaint.
- The ICC shall investigate in detail into the complaint using procedures in conformity with the principles of natural justice.
- The ICC shall provide reasonable opportunity to the Complainant and the Respondent to present and defend her/his case.
- The ICC shall have the right to summon as many times the Complainant, or the Respondent against whom the complaint is made, or aggrieved any other witnesses for the purpose of supplementary testimony or any clarification.
- The ICC shall have the right to terminate the enquiry or to give an ex-parte decision on the complaint, if the Respondent or Complainant fails to be present for 3 consecutive hearings, without sufficient cause. Such termination or ex-parte order may not be passed without giving a notice in writing 15 days in advance to the concerned party.
- A quorum of 3 members is required to be present for a proceeding to take place. The ICC shall meet every quarter to ensure effective implementation of the policy and to monitor effective/timely redressal of complaints if any.
- The parties shall not be allowed to bring any legal practitioner to represent them in their case at any stage of the proceedings before the ICC.
- The ICC must complete its investigation within a period of 90 days.
- Conciliation:
- At the request of the Complainant, the ICC, before initiating an enquiry, shall take steps to assist the parties settle the matter through conciliation, provided that no monetary settlement shall be made a basis of such conciliation.
- Where the parties have arrived at a settlement, the ICC shall record the settlement so arrived and forward the same to the employer/management of the Organisation.
- The ICC shall also provide a copy of the same to the Complainant and the Respondent and no further enquiry shall be conducted by the ICC.
- Disciplinary Action:
On arriving at the conclusion that the allegation against the Respondent is true, the ICC shall make recommendations to the employer/management of the Organisation to take either one or combined action as given below, based on the impact of the harassment on the Complainant:
- Obtain a written apology from the Respondent
- Warn, reprimand or censure the Respondent
- Withhold promotion of the Respondent
- Withhold increments of pay of the Respondent
- Terminate the Respondent from the service of the Organisation
- Compel the Respondent to pay a reasonable amount of compensation to the Complainant, and in case the Respondent fails to pay the amount, the same may be deducted from his salary every month
- In case of contractual employees, the committee may recommend:
- Termination of contractual services with the Respondent and that the agency replace the employee
- Warning and taking a written bond of good conduct from the Respondent employee and the agency
- Compel the Respondent to pay a reasonable amount of compensation to the Complainant
- Where an outsider or visitor is the perpetrator, in addition to assisting the Complainant to initiate action under the Indian Penal Code of 1860, or any other law for the time being in force, the employer/management of the Organisation may pass and implement necessary orders restricting, the perpetrator’s entry into the premises and forewarn him of criminal/legal action in case any trauma is caused to the Complainant, then or thereafter.
- Determination of Compensation:
Shall be based on the following -
- Mental trauma, pain, suffering and emotional distress caused to the Complainant;
- Loss in career opportunity due to the incident of sexual harassment;
- Medical expenses incurred by the Complainant for physical and psychiatric treatment;
- Income and financial status of the Respondent;
- Feasibility of such payment in lump sum or in installments.
- The employer/ management of the Organisation shall act upon the final recommendations of the ICC, within 60 days of its receipt of the recommendation.
- False and Malicious Complaint:
- If the ICC finds that the allegation against the Respondent is done with malicious intent by the Complainant/witnesses respectively, or if the Complainant/witnesses produced forged or misleading documents, the ICC shall recommend to the employer/management of the Organisation to take suitable action to prevent recurrence and those others are dissuaded from raising such false complaints.
- Provided, that mere inability to substantiate a complaint, or to provide adequate proof of sexual harassment, need not attract action against the Complainant and further, that the malicious intent of the Complainant shall be established after an inquiry in accordance with the procedure prescribed above.
- Protection against Victimization:
The following will be the obligations of the Company, during the processing/ investigation of the Compliant:
- In the event the Respondent is the Complainant’s Reporting Manager/ senior, the Company will review the possibility of relocating the employee within the Company and ensure that the Complainant is not being evaluated by the Respondent.
- Ensure that any sort of retaliation against the Complainant or witnesses, is strictly prohibited. Any act of reprisal, including internal interference, coercion and restraint by the Respondent, whether directly or indirectly, will result in appropriate action against the Respondent by the ICC, in consultation with the Management.
- In case the Respondent is a third party interacting with the company, such respondent shall not be allowed to enter the company premises except for the purpose of attending any meeting/ interaction as and when required by the ICC.
- Post conclusion of the investigations of the complaint, the Company will observe the following:
- If the Respondent is found to be guilty, the Respondent shall not write the evaluation/ reports of the Complainant, if he is otherwise authorized to do so.
- In case the Respondent is a third party interacting with the company and found to be guilty, the Respondent shall not be allowed to enter the Company premises.
- Confidentiality:
- The contents of the complaint made, the identity and address of the aggrieved person, the Respondent and any witnesses, any information relating to the conciliation and inquiry proceedings, recommendations of the ICC, and the action taken by the employer, shall not be published, communicated or made known to the public, press or media in any manner, provided
- that information may be disseminated regarding the justice secured by any victim of sexual harassment.
- The Organisation shall recover a sum of Rs.5000.00 (five thousand rupees) as penalty from any person who violates the confidentiality obligation under this Policy, apart from other disciplinary action.