Customer Account Manager

Deskside Engineer (Fresh Graduates)

Senior Manufacturing Engineer 1

Data Engineer / Senior Data Engineer

Head of Operations (New Equipment Business)

Staff R&D/Product Development Engineer

Senior Manufacturing Engineer II - 1

Senior Manufacturing Engineer II

Senior Director of Operations

ASC - Rigless Well Intervention Operations Engineer

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.</li><li>Ensure timely updating of software patches and maintain devices at optimal performance.</li><li>Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.</li><li>Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.</li><li>Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.</li><li>Handle Video Conferences and assist with meeting room A/V setups.</li><li>Participate in IT-related projects, activities, and events as required.</li></ul>&nbsp;Requirements: <ul><li>Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.</li><li>Fresh Graduates or 1-2 yrs of experience in Deskside support.</li><li>Familiarity with video conferencing and audio-conferencing equipment.</li><li>Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.</li><li>Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.</li><li>A proactive and customer-focused approach to address user needs promptly.</li><li>Flexibility to handle office changes and other on-site activities efficiently.</li></ul>

Responsibilities: <ul><li>Cooperate with the project and sales to complete the quotation evaluation of the product in prophase.</li><li>Responsible for the development and customization of new process, new equipment and new tooling required by new products and release to mass production line equipment.</li><li>Responsible for process concept and process design review of new products.</li><li>Technical upgrading and continuous improvement of existing equipment and tooling.</li><li>Driving the process realization and process performance (C/T Scape rate OEE) to meet target.</li><li>Provide solutions for the improvement of process problems and equipment problems of pre-production samples.</li><li>Prepare flow chart, PFMEA and WI for new products and train production line operator.</li><li>Cooperate with the quality department to complete the customers quality complaint and problem improvement.</li><li>Complete other tasks assigned by superior leaders or the company.</li></ul> Requirements: <ul><li>Diploma or Degree or above in Mechanical / Production Engineering/Mechatronics/Automation</li><li>5+ years relevant working experience in a Manufacturing environment</li><li>3+ years’ experience in design of Automated Assembly Machine</li><li>Good knowledge in tool making, tool-steel application / selection and heat treatment process</li><li>Previous experience in cable / connector automated, system/equipment development is preferred</li><li>Good team player with good communication &amp; presentation in English and Chinese</li><li>Good Project Management skill</li><li>Excellent problem solving technique</li><li>Good understanding on how a process capability study is conducted and able to interpret results</li><li>The ability to make data-driven decisions based upon statistical analyses, designed experiments and capability studies</li></ul>

Responsibilities: <ul><li>In this role, you will dive deep into the realm of IoT data, striving not only to predict equipment failures but also to gain a comprehensive understanding of the maintenance processes currently implemented across the 60+ countries where operates.&nbsp;</li><li>Your expertise will be instrumental in delivering actionable insights and innovative ideas aimed at extracting even greater value from our data for the benefit of our customers.</li><li>All decisions and recommendations should be backed by data.&nbsp;</li><li>While doing this, you get to solve challenging problems, experiment with generative AI and predictive analytics, and work with cutting-edge tools offered to us .&nbsp;</li><li> Responsible for delivering thousands of valuable insights each day to enhance the customer experience, underscoring the significance of your role in handling production workloads in the AWS cloud environment.</li><li>Design, build, and maintain scalable data pipelines to collect, process, and store data from various sources</li><li>Create and manage data models to ensure data integrity and accessibility for analytics and reporting.Optimize and maintain databases (SQL, NoSQL) to ensure high performance and availability.</li><li>Implement data validation and monitoring processes to ensure data accuracy and reliability.</li></ul> Requirements: <ul><li>Degree in Software side - IT, CSC, BTech, MTech, MCA, Specialization in Data Science, Data engineering. Avoid candidates with Educational background in mechanical, civil and electrical engineering.&nbsp;</li><li>4+ years of data engineering experience.</li><li>Should be able to explain relevant experience in products or services worked for. Need candidates from service or product industry - data management / data analysis.&nbsp;</li><li>Proficiency with AWS, GitLab CI/CD, Databricks, Python, SQL, PySpark, and DBT</li><li>Experience with AWS Components</li><li>Experience in developing and maintaining data pipelines on AWS and Databricks</li><li>Coding proficiency with Python and SQL</li><li>Should have experience in generating reports from Dashboards like power BI, Tableau Qlik sense</li><li>Experience with software testing practices and DevOps practices</li><li>Understanding of cybersecurity guidelines, data privacy and compliancy regulations</li><li>Experience in working with IoT telemetry data, enterprise data landscapes and data structures</li><li>Experience in data engineering methods and practice</li><li>Experience in data engineering process improvements</li><li>Experience with industry best practices and technical design principles</li><li>In-depth process and data knowledge for the business domain</li><li>Additional responsibilities such as leading task forces and defect triages.&nbsp;</li></ul>

Responsibilities: <ul><li>Proactively drives outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li><li>Accountable for the use of correct installation methods and tools by the installation team, and for proper risk assessment for parts of installation where method is not feasible</li><li>Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations</li><li>Captures and feeds Voice of Customer throughout Delivery Operations</li><li>Manages customer disputes and escalations, and tracks NPI and transactional survey feedback</li><li>Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation.</li><li>Accountable for his/her Delivery Operations team’s adherence to Company’s Way and standard ways of working requirements&nbsp;&nbsp;</li><li>Sets individual targets and actions together with his/her team members using data and KPI’s to achieve the set objectives, as well as to identify waste, find root causes, and continually improve standard ways of working</li><li>Regularly performs Gemba walks on site and/or process audits to understand how Delivery Operations happen on site level, assesses deviations from standard ways of working (installation methods, safety policies and Way/Frontline processes), and allocates improvement opportunities to the team members</li><li>Ensures every member of the team follows standard ways of working</li><li>Drives efficient, safe, and high-quality installation operations in line with regulatory and methods, requirements, and site management practices</li><li>Responsible for Installation capacity planning</li><li>Accountable for optimized resource utilization (people and tools)&nbsp;</li><li>Ensures that adds value to customers’ projects with seamless and reliable project delivery and proactive communication</li><li>Drives proactive, profitable, reliable, and efficient project management practices in line with methods.</li><li>Key responsibility will be overseeing all new business projects for UAE.&nbsp;</li></ul> Requirements: <ul><li>Safety and quality management</li><li>Revenue recognition and relevant financial understanding</li><li>Customer relationship management</li><li>Installation portfolio management</li><li>Project management</li><li>Forecasting and capacity planning</li><li>Managing performance&nbsp;</li><li>Basic knowledge of installation methods</li><li>Understanding of relevant laws, standards, norms and other requirements</li><li>General contractual understanding</li><li>Basic construction industry and building system knowledge</li><li>Change management, coaching and training skills</li><li>Subcontractor management</li><li>Lean fundamentals, lean thinking and continual improvement competence</li><li>Educational qualifications: Engineering background.&nbsp;</li><li>English (Practitioner), Arabic Language preferred.&nbsp;</li><li>Experience in leading people and leading managers (Operations Managers).&nbsp;</li><li>PMP certification would be an added advantage.&nbsp;</li></ul>

Responsibilities: <ul><li>Communicate with customer to quickly generate new connection solution design.</li><li>Prepare product design document, such as: PRD, DV/PV plan, Product review, Initial BOM, DFMEA and Significant Characteristic.&nbsp;</li><li>Perform engineering calculations to analyze and describe product to ensure robust design with economic cost.</li><li>Regenerate existing products with new solutions to improve competitive advantage.&nbsp;</li><li>Understanding product testing procedures and equipment, reviewing evaluation or test report and confirming accuracy of report contents to ensure product meets quality specification.</li><li>Support new product technical data output, such as: 3D, 2D drawing and Design objective.&nbsp;</li><li>New technical solutions study and research, such as LV high current, Al application, FFC application</li></ul> Requirements: <ul><li>Education: B.S. of Engineering or Master Mechanical Engineering preferred.</li><li>Qualification &amp; Certification: Patents as first author</li><li>Experience: 5+ experience on connector design.</li></ul>

Responsibilities:&nbsp; <ul><li>Design of non-standard equipment: pin insertion machines, bending machines, assembly machines, testing machines, and glue dispensing machines.&nbsp;</li><li>Involves designing equipment for the entire production line, including automation levels, robotic arms, and fixture efficiency improvements, aimed at enhancing the overall equipment effectiveness (OEE) of the production process.&nbsp;</li><li>Designing and improving equipment layouts, manufacturing processes, and production controls</li><li>Identifying and resolving operational problems, such as bottlenecks or material use variances&nbsp;</li><li>Ensuring compliance with workplace safety, health, and regulatory requirements</li><li>Responsible for production equipment manufacturing and subsequent process improvements.</li></ul> Requirements:&nbsp; <ul><li>At least an associate degree, age under 43.&nbsp;</li><li>Strong industry background, especially in automotive electronics.&nbsp;</li><li>Experience in non-standard equipment design preferred; candidates with SMT and surface mount technology experience will not be considered.&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for the day-to-day operations and longer term planning for manufacturing functions, including manufacturing, production control, engineering, inventory control, purchasing and shipping/receiving activities. Defines goals, improves technologies, and resolves problems.&nbsp;</li><li>Translates customer requirements into state-of-the-art manufacturing strategies and processes, resulting in cost effective processing and profitable manufacturing of company products. Develops operations-related plans, budgets, and policies and procedures. A key member of TE Energy team, directing Operations and responsible for the planning, controlling, manufacturing, production of goods, and service delivery. </li><li>Operations is also responsible for quality service delivery and supply chain management needed to ensure materials arrive to produce goods and ensure that orders are processed and shipped appropriately. </li><li>In addition to on time deliveries to global customers, the U.S. location is responsible for supplying critical function components to global customers for rapid end item configurations and delivery to customers.&nbsp;</li><li>Direct oversight to ensure that operations is running efficiently and effectively, and that demand is met.&nbsp;</li><li>Partner with the BU General Manager and other senior leaders in a matrixed organization in the development and formulation of long and short-range strategic planning, budgets (including capital investment), policies, programs, and objectives.&nbsp;</li><li>Drive innovation management through the business keeping abreast of market trends and creatively applying new technologies across the entire operations value chain.&nbsp;</li><li>Monitor and oversee Quality and Continuous Improvement (TEOA) initiatives to enable the BU to meet or exceed plan targets. This includes manufacturing, procurement, and business processes.&nbsp;</li><li>Define required strategies and define infrastructures and organizational structures to meet company, customer and market expectations proactively. </li><li>Develop, coordinate and drive the operations plans and establishes procedures for maintaining high standards of operations to ensure that products and processes conform to established customer and company standards.&nbsp;</li><li>Cascade strategic objectives for Operations functional leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business.&nbsp;</li><li>Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment that promotes employee wellbeing, engagement &amp; quality of life.&nbsp;</li><li>Develop and deliver clear and concise communications both up, down, and sideways across the organization.&nbsp;</li><li>Organize Plant and supplier’s capacity and technical capabilities to meet planned production schedules.&nbsp;</li><li>Monitor and oversee operational activities with the objective of maximizing the use of organizational resources to meet and/or exceed established KPI’s (TEOA (Lean), Safety, Quality, Delivery, Inventory, and Cost.).&nbsp;</li><li>Drive organization structures and programs (footprint changes, migration/localization, new product launch, process and equipment requirements) to meet BU/regional goals.&nbsp;</li><li>Monitor and oversee the full value chain from procurement and production to shipment and beyond.&nbsp;</li><li>Work actively with supply chain leaders to ensure that supply is consistently synchronized to demand to maximize revenue and delivery performance.&nbsp;</li><li>Take a holistic view of global capacity and through the S&amp;OP process plan the necessary global capacity expansions or shifts to align regional supply to regional demand.&nbsp;</li><li>Work closely with Plant Controllers and Plant Managers to understand spending activities &amp; trends, how they match up to targets, and course correct. </li><li>Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals&nbsp;</li></ul> Requirements: <ul><li>In this section, list the core requirements for this job.&nbsp;</li><li>Next to each, list the level of proficiency desired for this job. Proficiency level descriptions are in the appendix. Core Competencies (no greater than 10 Lominger Competencies – From Lominger Questionnaire) Proficiency Level&nbsp;</li><li>Action oriented&nbsp;</li><li>Being resilient&nbsp;</li><li>Ensures Accountability</li><li>Communicates effectively&nbsp;</li><li>Drives Engagement</li><li>Directs work</li><li>Drives results</li><li>Develops Talent</li><li>Plans and aligns 3/4</li><li>Situational adaptabilit</li><li>Values differences</li><li>Balance stakeholders&nbsp;</li><li>Building effective teams</li><li>Decision Quality Experience Ten or more years in a senior leadership role in a field related to our industry&nbsp;</li><li>Masterful organizational, communication, and leadership skills, backed by previous professional success&nbsp;</li><li>Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management&nbsp;</li><li>Proven ability to plan and manage operational processes for maximum efficiency and productivity&nbsp;</li><li>Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands</li><li>Strong working knowledge of industry regulations and legal guidelines&nbsp;</li><li>Excellent executive presence, ability to present to senior leadership&nbsp;</li><li>Experience in managing cross-functional teams and working in a matrix organization.&nbsp;</li><li>Experience with Lean Manufacturing and Six Sigma methodologies.</li><li>Familiarity with ERP systems and their role in manufacturing.&nbsp;</li><li>English speaking and other languages advantageous.&nbsp;</li><li>Experience in developing budgets and business plans&nbsp;</li><li>Superior negotiation skills for both internal and external purposes&nbsp;</li><li>Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM) Education</li><li>Bachelor’s degree in manufacturing engineering, Mechanical Engineering, Industrial Engineering, or a related field.</li></ul>

Responsibilities: <ul><li>Provide centralized engineering support for all NAWCOD operations.</li><li>Ensure well intervention requirements are technically and operationally feasible and can be conducted safely.</li><li>Ensure all well interventions and testing equipment being used in NAWCOD meet jobs safety and technical requirement.&nbsp;Liaise with Production Engineering to prepare activity level forecasts.</li><li>Initiate, facilitate and evaluate trial tests of new technologies.</li><li>Conduct well intervention operation audits, including service providers and personnel competency performance, to ensure compliance with the best in class practices. Evaluate offshore vessels (Jack up Barges) needs for well services operations for safety compliance and technical needs. Monitor and evaluate condition of existing well services equipment and prepare replacement plans. Generate and maintain Operational Instruction Manuals (OIM) for all NAWCOD operations.</li><li>Monitor NAWCOD well intervention performance and issue technical reports, accordingly.</li><li>Evaluate and recommend modifications of operational procedures for continuous improvement in safety and efficiency.</li><li>Prepare and disseminate best practices as well as conduct technical training and awareness sessions.</li></ul> Requirements: <ul><li>Proficiency in coiled tubing, wireline, and slickline operations</li><li>Familiarity with industry regulations, safety practices, and standards&nbsp;</li><li>Active in related professional societies and have achieved professional recognition&nbsp;</li></ul>

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67 laboratory equipment Jobs found

Customer Account Manager

Deskside Engineer (Fresh Graduates)

Senior Manufacturing Engineer 1

Data Engineer / Senior Data Engineer

Head of Operations (New Equipment Business)

Staff R&D/Product Development Engineer

Senior Manufacturing Engineer II - 1

Senior Manufacturing Engineer II

Senior Director of Operations

ASC - Rigless Well Intervention Operations Engineer

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Skills

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67 laboratory equipment Jobs found

Customer Account Manager

Deskside Engineer (Fresh Graduates)

Senior Manufacturing Engineer 1

Data Engineer / Senior Data Engineer

Head of Operations (New Equipment Business)

Staff R&D/Product Development Engineer

Senior Manufacturing Engineer II - 1

Senior Manufacturing Engineer II

Senior Director of Operations

ASC - Rigless Well Intervention Operations Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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JOBS BY INDUSTRY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.