Account Manager

Android - Sr/Staff Software Engineer

iOS - Sr/Staff Software Engineer

Senior Staff Software Engineer iOS

Senior Product Manager

Customer Service Manager

Responsibilities: <ul><li>Meet customers in the Bay Area locally and frequently.&nbsp;</li><li>Build and maintain critical relationships with the Customer’s Engineering teams locally in the Bay Area and Austin, as well as with extended teams in Asia.</li><li>Become the application expert and be able to present Customer application solution designs and future technical trends to stakeholders.</li><li>Drive new and custom designs in coordination with internal and external teams.</li><li>Support Salesforce pipeline entries, S&amp;OP forecasting, and related revenue tools.</li><li>Provide regular updates and reports on account performance, growth opportunities, and strategic initiatives.</li></ul>&nbsp;﻿Requirements: <ul><li>Familiarity and experience selling to enterprise customers are strongly preferred.</li><li>Knowledge of Cloud architecture (server, switch, storage, AI, related ICs and protocols).</li><li>A BS degree in engineering or equivalent industry experience is preferred.&nbsp;</li><li>Background in interconnects, copper cables, and optics is strongly preferred.</li><li>5 to 7 years of industry experience in customer-facing roles.</li><li>Ability to work cross-functionally in a fast-paced manufacturing environment.</li><li>Strong presentation and interpersonal skills.</li><li>Proficiency in PowerPoint and Excel.</li></ul>

The Role As a Staff Software Engineer, you will act as a subject matter expert. We are looking for technologists with the highest levels of technical talent, programming, and communication skills with a keen desire to deeply understand our product and how to make our systems stronger and more resilient. &nbsp;Responsibility <ul><li>Lead engineering efforts and team level processes by defining outcomes for others, refining ongoing processes, and providing technical advice to senior leaders on systems, solutions, challenges, and strategy.</li><li>Evangelist for technical standards, engineering best practices, and quality across larger Venmo team , Inc. Determines the technical tasks that other engineers will follow.</li><li>Support end-to-end ownership of design, implementation and operational excellence of software components while proactively improving existing structures and processes.</li><li>Contribute to the technical engineering roadmap by completing quality and thorough assessments of implementation alternatives and their associated trade-offs and providing recommendations.</li><li>Be consistently solutions-focused while contributing to the vision of domain and larger Venmo technical engineering roadmap.</li><li>Exercises judgement in reconciling diverse and competing priorities to identify optimal solutions to problems.</li><li>Leverage strategic thinking and experience to look ahead and anticipate consequences and risks linked to implementation choices; able to identify patterns to reduce repetition into meaningful general solutions.</li><li>A key voice on team-level processes (ex code &amp; design reviews) and oversees projects, ensuring an accurate, complete, timely and operable solution is delivered.</li><li>Serves as an expert to resolve technical inquiries of others.</li><li>Be able to provide technical leadership for a team with limited guidance from management or senior teammates.</li><li>Strong skills interacting and tailoring communication with various technical and non-technical stakeholders, such as product, support, finance operations, compliance and legal.</li></ul> Requirement <ul><li>At least 5+ years’ Experience developing and maintaining consumer-facing mobile applications at scale.</li><li>Strong Kotlin skills &amp; knowledge of multi-threaded, asynchronous code.</li><li>Deep understanding and knowledge around consuming GraphQL and REST APIs from Mobile applications.</li><li>Passionate about mentoring and developing software engineers.</li><li>Strong understanding of testing best practices and familiarity with at least one testing framework for Mobile Development. Skilled at writing Unit and Automation tests.</li><li>Strong knowledge of common design patterns, algorithms, and object-oriented programming with expertise in design patterns such as MVC and MVVM.</li></ul>

The Role:&nbsp; <ul><li>As a iOS Engineer on our Consumer Credit Mobile team, you will be building and enhancing the Buy Now Pay Later or Credit Card products. </li><li>You will leverage your technical expertise to build solutions that empower our customers to effortlessly access and manage credit accounts. </li><li>You will build out scalable solutions, seamless experiences in partnership with other consumer credit engineering, product and UED teams.&nbsp;</li></ul> Responsibilities: <ul><li>Develop and maintain high performing, reusable Swift code and stay current with the newest mobile technologies.&nbsp;</li><li>Provide and receive feedback on code through pull requests and regular reviews of processes.&nbsp;</li><li>Work with product owners to crystallize the technical needs during grooming and planning&nbsp;</li><li>meetings. You will also work with engineering managers, engineers, and partner teams to&nbsp;</li><li>develop innovative solutions.&nbsp;</li><li>Define and develop processes, tools and methodologies to achieve excellence in software&nbsp;</li><li>development, testing, and deployment, follow coding standards and guidelines with attention to performance, scalability, and availability.&nbsp;</li></ul> Requirements: <ul><li>At least 5+ years of iOS development experience with Swift programming skills.&nbsp;</li><li>Understanding of mobile UI design principles, patterns, and best practices.&nbsp;</li><li>Experience building iOS applications connected to APIs – RESTful and GraphQL.&nbsp;</li><li>Practical knowledge of iOS architecture.&nbsp;</li><li>Experience with a version control system and the processes that come with committing, reviewing, and merging code across a team.&nbsp;</li></ul> Basic Qualifications:&nbsp; <ul><li>A solid grounding in Computer Science &amp; UI Design fundamentals.&nbsp;</li><li>2-3 years of experience building successful production software systems&nbsp;</li></ul>

Job Description:What you need to know about the role:As a iOS Engineer on our Consumer Credit Mobile team, you will be building and enhancing the Buy Now Pay Later or Credit Card products. You will leverage your technical expertise to build solutions that empower our customers to effortlessly access and manage credit accounts. You will build out scalable solutions, seamless experiences in partnership with other consumer credit engineering, product and UED teams.Meet our TeamJoining the Consumer Credit experience engineering team, you will get to showcase your work every day in the real world. With rapid success in the market, we are working both on consistently releasing new and improved features grounded in data-driven decisions as well as improving and iterating on current processes. The Consumer Credit team builds and maintains the product suite of Buy Now Pay Later and Credit Card products offerings for customers. Credit Card Mobile team develops and manages the end-to-end mobile experiences around Company's revolving consumer credit products in the United States and foreign markets.Your way to impact: You will build and contribute to high-performing systems in close partnerships with various teams. You will also possess keen judgment in selecting technologies and building the right solution for the meaningful challenges we get to tackle here. Responsibilities:Develop and maintain high performing, reusable Swift code and stay current with the newest mobile technologies. Provide and receive feedback on code through pull requests and regular reviews of processes. Work with product owners to crystallize the technical needs during grooming and planning meetings. You will also work with engineering managers, engineers, and partner teams to develop innovative solutions. Define and develop processes, tools and methodologies to achieve excellence in software development, testing, and deployment, follow coding standards and guidelines with attention to performance, scalability, and availability.  Requirements:At least 5+ years of iOS development experience with Swift programming skills. Understanding of mobile UI design principles, patterns, and best practices. Experience building iOS applications connected to APIs – RESTful and GraphQL. Practical knowledge of iOS architecture. Experience with a version control system and the processes that come with committing, reviewing, and merging code across a team. Basic Qualifications: A solid grounding in Computer Science & UI Design fundamentals. 2-3 years of experience building successful production software systems 

Responsibilities:Define and Build the next generation of AI-driven experiences at our client working across our data platform teams and operating as a key driver of our AI product strategyDrive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.Collaborating cross-functionally in defining the personalization opportunities across the consumer journey, and define best in class personalization experiences for our client consumers globally.Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).Run lean experiments to learn and develop a strong point of view on how to improve KPIsDefine and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.Identifying new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.Requirements:2+ years of experience in AI Product Development4+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making.Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.MBA or Masters in STEM fields.Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.Excellent and effective interpersonal and communication skills (written, verbal, and listening).Self-starter who doesn’t hesitate to proactively approach learning fastSkilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneouslyExperience in areas like e-commerce, checkout, payments, and/or risk domain - a plus.

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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6 Jobs found in San Francisco

Account Manager

Android - Sr/Staff Software Engineer

iOS - Sr/Staff Software Engineer

Senior Staff Software Engineer iOS

Senior Product Manager

Customer Service Manager

WhiteCrow
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6 Jobs found in San Francisco

Account Manager

Android - Sr/Staff Software Engineer

iOS - Sr/Staff Software Engineer

Senior Staff Software Engineer iOS

Senior Product Manager

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.