HR Partner

HR Services Analyst

Buyer

Manager Supply Chain

Product Management (HVCA)

NDE Inspector

IBP Manager

Reliability Maintenance (RM) Engineer

Product Manager (Pharma)

Head of HSE, Horn of Africa

Responsibilities: <ul><li>Responsible for generating alternative solutions for absenteeism and turnover.</li><li>Responsible for keeping track of absences to assess the causes and propose solutions.</li><li>Support for severance pay and claims.</li><li>Responsible for giving induction courses to new employees in relation to human resources during their schedule if required.</li><li>Support in internal events.</li><li>Responsible for resolving employee complaints and suggestions regarding services corresponding to human resources.</li><li>Support in solving payroll queries.</li><li>Responsible for applying internal satisfaction surveys.</li><li>Apply internal rules and regulations.</li><li>Prevent and resolve conflicts in individual and collective labor relations.</li><li>Responsible for applying disciplinary sanctions to employees.</li><li>Update HC and attend PIM meetings corresponding to their assigned area.</li><li>Responsible for maintaining a good relationship with the companys union representatives to negotiate and reach agreements</li><li>Responsible for administration and delivery of credentials.</li><li>Follow-up and delivery of contract renewals.</li><li>Responsible for locker management.</li><li>Responsible for direct staff termination files and order of active direct labor staff files.</li><li>Overtime management: Identify weekly hours worked in accordance with the Law.</li><li>Responsible for applying and monitoring NOM 035.</li><li>Carries out actions to reduce environmental impact, as well as activities to comply with the ISO14001 standard.</li><li>Authority to stop a process in which there is a possibility of damaging the environment or/a.nd which is outside of environmental legal compliance.</li></ul> Requirements: <ul><li>At least 2 years of experience in manufacturing environment.</li><li>At least 2 years of experience in HR Roles with main focus on Labor Relations.</li><li>Bacherlor’s degree in Administration, Human Resources, Psychology, related.</li><li>Understanding about HR process.</li><li>General knowledge in Microsoft Package.</li><li>High desirable experience using TRESS.</li><li>English Communications skills high desirable.</li><li>Excellent communication and social skills.</li></ul>

Responsibilities: <ul><li>Managing the transactions required to complete the hire process of LATAM our client employees.</li><li>Receives queries via telephone and case management ticketing system.</li><li>Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR.</li><li>Services or outside of HR Services (HRBP/HRSP, COEs) as required.&nbsp;</li><li>Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)</li><li>Identifies and escalates priority issues and routes to appropriate team for quick resolution.&nbsp;</li><li>Partners with HR Services global regional teams as appropriate on cross regional activities and projects.</li><li>Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.&nbsp;</li><li>Follows up on inquiries to ensure timely and accurate response and resolution to all requests&nbsp;</li><li>Solves problems that are unstructured and that may require conceptual critical thinking.&nbsp;</li><li>Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.&nbsp;</li><li>Identifies and implements continuous process improvements to enhance service delivery.&nbsp;</li><li>Utilizes the knowledge base to assist with transactions and customer inquiry resolution.</li><li>Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.&nbsp;</li><li>Adheres to HR Services metrics as determined by HR Services Leadership.</li><li>Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.&nbsp;</li><li>Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the regionto guarantee employee adherence and legislative compliance.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree preferred (or equivalent).&nbsp;</li><li>Fluent level of English (Excellent oral and written communication skills).</li><li>Ability to communicate effectively to a variety of audiences.&nbsp;</li><li>Please submit your resume in English</li><li>Detail oriented and results driven.&nbsp;</li><li>Self-learner mindset and curious.</li><li>Ability to manage priorities against tight deadlines.&nbsp;</li><li>Effective problem-solving skills.&nbsp;</li><li>Strong customer service orientation.&nbsp;</li><li>Proficient with MS Office, especially with Excel (Dynamic Tables)</li><li>Familiarity with SharePoint or other Knowledge Management System</li></ul>

Responsibilities: <ul><li>Strong understanding of ERP System (SAP) in modules such as: Purchasing, PP, WM, etc.</li><li>Review and release material purchase orders (Raw Material, Semi-Finished and/or manufactured parts) to cover requirements and support customer demand, maintaining Inventory levels within target.</li><li>Review and Execute exception codes (messages) in system (example: 10, 15 and 20) for planned purchase orders or pending approvals, since they indicate a situation (Purchase Orders Placement, Changes and/or Cancellations) that need an action to prevent Inventory Excess, Material Shortages, etc.</li><li>Plan and execute system messages. Review and release system customer blocks with established frequency to maintain STR performance within goal and avoid Past Due.</li><li>Follow the appropriate escalation process to communicate on time any situation that could put in risk the normal performance of the business.</li><li>Track Shipments from supplier thru receiving, coordinating with logistics, customs, cross-dock, GLOG warehouse and receiving inspection to ensure on-time delivery.</li><li>Monthly Review of Materials excess and obsolescence and follow procedure for proper disposition.</li><li>Analysis of safety stock levels to meet the changing sales trends/customer demand changes.&nbsp;</li><li>Identify areas of improvement and implement preventive and corrective actions in the supply chain area.</li><li>Work closely with purchasing team to improve supplier’s performance.</li><li>Review and maintain related parameters for part numbers assigned.&nbsp;</li><li>More activities can be assigned by supervisor or manager as they are required to comply with the job role.&nbsp;</li><li>Aid VSM and Materials Manager in achievement of performance targets, including delivery (STR), inventory value, and cost avoidance/cost reduction.</li><li>Serve as cross functional liaison to achieve high levels of customer satisfaction.</li></ul> Requirements: <ul><li>﻿Minimum 3yrs to 5 years of experience as Planner/Buyer.&nbsp;</li><li>Understanding of Lean Concepts (Standard Work, Visual Management, KanBan, 5S, etc.) through PDCA.&nbsp;</li><li>Experience working in automotive plants.</li></ul>

Responsibilities: <ul><li>Develop and implement the overall strategy and vision for the global supply chain organization in alignment with business objectives.</li><li>Develop and manage performance ensuring effective governance across a Supply Chain transformation program to achieve set goals.</li><li>Develop and lead network design initiatives, including flow rationalization, industrialization transfer, warehousing migrations, and logistics design.</li><li>Drive Smart Operations Program initiatives for global supply chain visibility, including safety stock optimization, master data governance, and factory planning and upstream flow management, for example Vendor portal integration, Analytics capabilities</li><li>Support the migration of End-to-End planning capabilities towards IBP SAP and S/4 migration.</li><li>Enhance processes to achieve best-in-class status as part of our our client Operating Advantage Business System.</li><li>Mature S&amp;OP practices and S&amp;OE foundations.</li><li>Implement initiatives to improve customer experience, such as segmented commercial logistics offers and lead time improvements.</li><li>Lead training and support business users to ensure adoption of solutions and skill development within the supply chain.</li><li>Animate monthly townhalls and Yammer platform for effective communication and visibility of supply chain evolution.</li></ul> Requirements: <ul><li>15+ years of experience in Supply chain / Operations roles – preferably operational and functional track records</li><li>5+ years in Leadership driving Cross Cultural teams</li><li>Abilities to drive Projects End to End, with track record of achieving results and abilities to drive effective change management&nbsp;</li><li>Proficiency in Warehousing / Transport – Order Processing - Material Management – Demand / Supply Planning &amp; SnOP a Plus – Customer Experience a must – Manufacturing Planning a Plus</li><li>Enabler and Strategic thinker</li><li>Strong Analytical &amp; continuous improvements Skills (problem solver) as well as good understanding of data analytics capabilities</li><li>Knowledge of SAP, IBP or equivalent planning tools a plus (S/4 Hanna / ERP Migrations)</li><li>Strong people &amp; organizational leadership skills</li><li>Highly customer centric oriented</li><li>Excellent oral and written communication skills with ability to influence and convince</li><li>Ability to prioritize very well and maintain appropriate balance in a fast-paced, heavy-workload environment</li><li>Language skills: Excellent English (verbal / written)&nbsp;</li></ul>

Responsibilities: Strategy Development: <ul><li>Develop and drive the HVCA product portfolio strategy for the AMS region, ensuring scalable, profitable and above market growth and long-term financial success.</li><li>Create product roadmaps and innovation strategies in collaboration with R&amp;D,</li><li>Work out efficient product supply strategies including stocking proposals according to market needs.</li><li>Translate global trends and local insights into actionable strategies, with a focus on understanding customer needs&nbsp;</li><li>and competition.</li><li>Lead the development and execution of business plans, ensuring alignment across teams and geographies.</li><li>Identify and support assessment of M&amp;A target companies.</li></ul> Operational Excellence: <ul><li>Manage P&amp;L for the responsible portfolio in AMS, focusing on revenue growth and gross margin expansion.</li><li>Optimize product lines through rationalization and cost reduction programs.</li><li>Perform financial analysis of the responsible product portfolio</li><li>Collaborate with internal teams to ensure that Sales &amp; Operations Planning (S&amp;OP) aligns with broader&nbsp;</li><li>organizational objectives.</li><li>Compiles and presents regular reports on the performance of the product range against the relevant key&nbsp;</li><li>performance metrics (revenue growth, margin, new product sales, etc.).</li><li>Drive product acceptance and approval with all target customers</li></ul> Market and Innovation Leadership: <ul><li>Analyze market trends, competitive landscapes and portfolios, and customer feedback.</li><li>Drive new product developments, automation, and sustainable practices.</li><li>Identify and pursue business expansion opportunities, including FTAM expansion, M&amp;A, and strategic partnerships.</li><li>Facilitates market research to define the optimized pricing levels for the new product range.</li><li>Obtains and coordinates market / customer requirements through VOC meetings.&nbsp;</li></ul> Requirements: <ul><li>3+ years of experience in product management or business development.</li><li>Bachelor’s degree in engineering or business administration.</li><li>Good understanding of the global energy market, with specific knowledge of power generation, distribution, and transmission.</li><li>Knowledge in the high-voltage market is beneficial</li><li>Entrepreneurship combined with strategic thinking</li><li>Ability to work remotely with occasional travel (up to 20% in the LAM &amp; NAM region).</li><li>Location close to Fuquay-Varina, North Carolina is ideal • Good communication skills (Spanish would be a plus)</li><li>Experience working within an international matrix organization • Applicants must be US base</li></ul>

Responsibilities: <ul><li>Develop and drive the HVCA product portfolio strategy for the AMS region, ensuring scalable, profitable and above  market growth and long-term financial success.</li><li>Create product roadmaps and innovation strategies in collaboration with R&amp;D.</li><li>Work out efficient product supply strategies including stocking proposals according to market needs.</li><li>Translate global trends and local insights into actionable strategies, with a focus on understanding customer needs and competition.</li><li>Inspect parts for material defects and irregularities</li><li>Conduct tests with appropriate NDT technique(s)</li><li>Interpret, evaluate, and document results</li><li>Generate NDT report, organize report and evaluate data for disposition.</li><li>Support product &amp; process failure root cause analysis</li><li>Identify and resolve problems in a timely manner</li><li>Obtain and analyze information skillfully.</li><li>Provide support to manufacturing departmental Quality Control Inspectors, as necessary, to ensure that products&nbsp;</li><li>and processes comply with the relevant requirements of the quality management system.</li><li>Prepare QA reports as directed by the QA Manager.</li><li>Support the control of Non-conforming material process. Support Calibration of equipment.</li><li>Work with cross-functional teams to improve processes and to drive product quality.</li><li>Assist in the development of quality plans, implement established methods for new and existing products for&nbsp;</li><li>inspection and test procedures. Other appropriate duties as assigned.</li></ul> Requirements: <ul><li>Must be US citizen due to access to products and technology controlled under the ITAR &amp; EAR</li><li>Quality - demonstrates accuracy, thoroughness and monitors own work.</li><li>Safety - actively promotes safety procedures; use all equipment and materials properly.</li><li>Oral Communication - Speak clearly and persuasively in positive or negative situations.</li></ul> Education &amp; Experience <ul><li>Prior certification as an NDT Level II inspector with two-year experience per SNT-TC1A standards.</li><li>Level II PT &amp; VT Certifications (Required)</li><li>Graduate of a specialized NDT technical program meeting SNT-TC1A cert.</li><li>24 Classroom hours in PT &amp; VT.</li><li>Associate degree (High School + 2 yrs.)</li><li>ITAR &amp; EAR Compliance a Plus!&nbsp;</li></ul>

Responsibilities: Demand planning &amp; operations <ul><li>Owns the demand planning process, ensuring that it happens on a timely basis and all parties are compliant with the process.</li><li>Partner with the commercial teams to understand and drive key requirements along with timely visibility of opportunities and risks enabling timely decisions.</li><li>Manage the day-to-day relationship with the distributors from a planning point of view.</li><li>Responsible for delivering orders on time, forecast accuracy, OTIF and IBP KPIs. IBP process &amp; maturity progress</li><li>Work closely with IBP director on process maturity and IBP cycle</li><li>Implement it through process, tools, leadership, change management Partner with other functions in the Long-Term Planning</li><li>Supervise building blocks creation and work closely with finance during the budgeting process (Commercial, Supply &amp; Financial)</li><li>Proactive management of gaps &amp; risks/opps, follow thru to capture full value of initiatives or gaps Take part in IBP Monthly and Quarterly Operational Disciplines aligned to Playbook</li><li>Gap Management: Ensure monthly cadence, and bring one number across the system, identify gaps &amp; risks/opps, monthly review of KPI’s and improvement actions</li><li>S&amp;OE: enable S&amp;OE discipline with Demand and Customer Development leadership – ensuring visibility and action plans for sales and demand, connecting with Finance</li><li>Reconcile variables between Gap and S&amp;OE</li><li>Drive alignment to a single number signed off by country manager</li><li>As the IBP manager, you will lead the end-to-end planning of the entire portfolio for GULF markets from a demand and S&amp;OP perspective.</li><li>You will also be responsible to provide the commercial and finance teams with the right visibility of forecasts, opportunities, and risks so that the business can make informed decisions.</li><li>You will be key to drive a culture of growth and excellence, discipline, and accountability for the business objectives; promoting behaviors that support a one team approach to business planning.</li><li>The individual has an integrated perspective of the business, connecting dots and challenging solutions to ensure strategic alignment with the delivery of short- and long-term objectives with focus on E2E execution excellence.</li></ul> Requirements: <ul><li>Preferably Masters Degree in a Business/ Finance/ Engineering/ Bus-Related field</li><li>Must have commercial understanding – 1-2 yrs in customer facing role in Supply/Commercial</li><li>Experience in S&amp;OP or IBP process: Building fact-based plans or working with demand signals to optimize results in the market: 4-5 years minimum</li><li>English proficiency</li><li>Upto 7 years of related work experience in FMCG</li><li>Capabilities needed of leadership, structured and critical thinking, clear communication, and people skills, analytical</li></ul>

Responsibilities: <ul><li>Lead / Execute KWS RM COE and own Work Management element as part of reliability maintenance scope.</li><li>Drive implementation of KWS for RM COE among engineering, technical, and operations teams with regular engagement, preparation, and training.</li><li>Develop good relationships with other regional factories and strive for cross-learning and implementation of best practices for plant performance and KWS.</li><li>Delivery highest level of machine reliability with the optimum level of preventive, corrective &amp; condition-based base maintenance strategic formulation and implementation.</li><li>Responsible for guiding the team in conducting loss analysis using proper tools and identifying the root cause, improvement projects, and saving projects.</li><li>Leads the team as the expert point of contact for process, mechanical, and SAP-related consultation and support.</li><li>Creating the machine inventory list, following the updates and entering them into the system.</li><li>Act as the superuser for maintenance SAP and make sure the technical systems team has good SAP knowledge with regular coaching and training sessions.</li><li>Work on mechanical internal CAPEX project management by applying a reliability maintenance strategy for strategic investment and upkeep high machine reliability.</li><li>Owns Technician Training and development systems in support of Technician Progression.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities.</li><li>Always maintain a good level of documentation and evidence management to support all internal and external audits. (QFS, KWS, EHS, DOSH, FSSC, HACCP, HALAL, and Global programs on FUS).</li></ul> Requirements: <ul><li>Degree in Mechanical/Electrical Engineering or related discipline with at least 2-5 years of working experience.</li><li>Sound practical knowledge of mechanical engineering (rotating equipment, fasteners, bearings, gearbox, valves, thermodynamics, material strength &amp; compatibility, etc.).</li><li>Practical knowledge of process equipment working mechanism and working principle (fryer, mixing, grinding, canister filling, packing machines, conveyors, etc.).</li><li>Preferably having work experience in F&amp;B industries with experience in SAP system</li></ul> Technical experience in the following systems: <ul><li>Digital sensory devices (e.g. capacitive/inductive/ magnetic/photoelectric sensor, electro-pneumatic actuator, etc.).</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc.).</li><li>Preferably with some process literacy in HVAC, compressed air supply, utility gas supply, potable and wastewater treatment.</li><li>Exposed and have hands-on experience with pillar approached performance management (KWS), CI tools, analysis tools, sound problem-solving skills, and coaching skills.</li><li>Good leadership skills and capable of managing 24/7 plans with critical thinking and strong people management skills.</li><li>Six Sigma Green Belt &amp; CAPEX project management will be added advantage.</li></ul>

Overview: <ul><li>We are seeking a dynamic and results-driven Product Manager to join our team.&nbsp;</li><li>This position will play a key role in the development, launch, and lifecycle management of products. The ideal candidate with have a strong understanding of the pharmaceutical industry, market trends, and regulatory processes, along with excellent strategic and communication skills.</li></ul> Responsibilities: Product Strategy &amp; Development: <ul><li>Define and execute the product strategy for assigned therapeutic areas/products.</li><li>Work cross-functionally with internal teams to ensure product development and delivery aligns with market needs.</li><li>Lead the creation and execution of product launch plans, ensuring timely market&nbsp;</li><li>entry.</li></ul> Market Research &amp; Analysis: <ul><li>Conduct market analysis to identify customer needs, competitor products, and emerging trends within the pharmaceutical industry.</li><li>Analyze clinical trial data and product performance to provide insights for product positioning and lifecycle management.</li></ul> Cross-functional Collaboration: <ul><li>Collaborate with Sales and Marketing teams to develop promotional strategies and sales tools for product launches.</li><li>Work closely with regulatory affairs to ensure compliance with local and global regulations.</li></ul> Lifecycle Management: <ul><li>Develop and execute product lifecycle management plans, including post-launch support, updates, and potential product enhancements.</li><li>Monitor product performance and provide recommendations for improvements or&nbsp;</li></ul> Stakeholder Communication: <ul><li>Serve as the product expert and primary point of contact for internal stakeholders regarding product details, progress, and updates.</li><li>Communicate product strategies and key milestones to senior leadership, ensuring&nbsp;alignment with organizational goals.</li></ul> Financial &amp; Budget Oversight: <ul><li>Prepare and manage product budgets, ensuring efficient resource allocation.</li><li>Track and report on product financial performance, including sales forecasts, market share, and ROI.</li></ul> ﻿Requirements: <ul><li>Bachelor’s degree in Pharmacy, Life Sciences, Business, or related field&nbsp;</li><li>3-5 years of experience in product management, preferably within the pharmaceutical or&nbsp;</li><li>healthcare industry.</li><li>Proven track record of successfully launching and managing pharmaceutical products.</li><li>Excellent strategic thinking, problem-solving, and decision-making abilities.</li><li>Strong communication and interpersonal skills, with the ability to collaborate across diverse&nbsp;</li><li>teams.</li><li>Ability to analyze data, forecast trends, and translate insights into actionable strategies.</li><li>Experience with lifecycle management and managing product P&amp;L is highly desirable.</li></ul>

Role Description: <ul><li>To ensure that work processes are implemented as designed and comply with established policies, processes, and procedures.</li><li>Ensure compliance with both standard and regulatory requirements as relevant for all entities in the Horn of Africa.</li></ul> Responsibilities: <ul><li>Play a lead role in promoting and developing safe work culture that embraces zero harm through health, safety and environmental awareness by stimulating active involvement and interaction at all organizational levels.</li><li>Maintain the safety standards to be in compliance with company HSE policies and countries legislations.</li><li>Collate and analyse data for trend analysis &amp; statistics at regular intervals to achieve continual improvement on all aspects of HSE and related training of personnel.</li><li>Involve in high level investigation &amp; Investigate accidents effectively and determine root cause analysis along with project clients.</li><li>Identify and act upon opportunities for improvement to safety related matters.</li><li>Liaise with project managers / client / stakeholders as deemed necessary for discussion on project safety matters and resolve issues.</li><li>Drive and support the business in implementing HSE standards for contracts and suppliers through the HSE team in each business unit.</li><li>Provide advice and support to line management for conducting risk assessments and ensuring that operational risks are proactively and appropriately managed.</li><li>Overview and ensure proper adherence to ICAM procedure for incident investigations and implement effective control measures for closure of the gaps identified to prevent recurrence.</li><li>Evaluate and ensure emergency response preparedness through regular emergency mock drills and upkeep of the emergency response procedures.</li></ul> Requirements: <ul><li>Post Graduate qualification in Safety with at least 15 yrs work experience in the field of Safety Management and Training; OR</li><li>Graduate in any field with Diploma in Industrial Safety with at least 10 yrs work experience in Safety Management and Training; OR</li><li>Knowledge of ISO and other International Standards related to Quality, Environment and Occupational Health &amp; Safety</li><li>Lead Auditor certification in Quality Management System</li><li>Computer literate in Microsoft Office applications</li><li>Very good communication in English 	</li></ul>

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319 customer satisfaction management Jobs found

HR Partner

HR Services Analyst

Buyer

Manager Supply Chain

Product Management (HVCA)

NDE Inspector

IBP Manager

Reliability Maintenance (RM) Engineer

Product Manager (Pharma)

Head of HSE, Horn of Africa

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Skills

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319 customer satisfaction management Jobs found

HR Partner

HR Services Analyst

Buyer

Manager Supply Chain

Product Management (HVCA)

NDE Inspector

IBP Manager

Reliability Maintenance (RM) Engineer

Product Manager (Pharma)

Head of HSE, Horn of Africa

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.