Process Manager

Product Project Manager

Customer Account Manager

Deskside Engineer (Fresh Graduates)

Sr. Financial Analyst Seating

Principal Research and Development

Senior R&D/Product Development Engineer

Data Engineer / Senior Data Engineer

QA Team Leader

Manufacturing Engineer

Role Description: <ul><li>As a process manager with our client, you will focus on delivering results today and implementing changes that shape the future.</li><li>You will be assigned a specific area within the process chain where you’ll take responsibility for process outcomes and risk management.</li><li>Due to the rapidly evolving energy market, our client’s team needs to expand to ensure timely and complete implementation of essential process changes.</li><li>In the coming period, we are seeking reinforcement for initiatives like the implementation of the new energy law, expected to take effect in mid-2025</li><li>Additionally, our client aims to further professionalize billing chains and settlement processes with other market participants in the energy sector.</li><li>Our client’s objective is to deliver optimal process performance and an outstanding customer experience (NPS) for business clients.</li><li>Key areas of focus include enhancing the customer journey and advancing the digitization and automation of customer processes.</li></ul> Responsibilities: <ul><li>Identify and implement cross-chain process optimizations and projects within commercial and service operations.</li><li>Prepare for the implementation of the new energy law.</li><li>Develop process flows, customer journeys, work instructions, and training materials.</li><li>Lead the change process and execute system changes within sourcing, CRM, or billing systems, as well as the online business environment.</li><li>Conduct data analysis to support business cases or process analysis.</li><li>Support digitalization goals through automation and AI initiatives.</li><li>Enhance NPS scores for business clients.</li><li>Our client is focused on the marketing, sales, and service needs of business customers. The Process Management team comprises ambitious professionals preparing the business process chain for a customer-centered, sustainable future. The team operates with an agile structure where process managers contribute in multiple roles. You will report directly to the Manager of Process Management for the Business Market.</li></ul> Requirements: <ul><li>We are looking for a proactive, experienced process manager with a natural drive for improvement.</li><li>You are capable of managing cross-functional projects and process optimizations.</li><li>Your critical, solution-oriented mindset helps you consistently deliver value to customers and the organization.</li><li>Key qualities include a result-oriented and customer-centered approach, strong problem analysis skills, and effective collaboration.</li><li>You bring expertise in process design, user story development, and requirement gathering to drive improvements.</li><li>You use data analysis and customer feedback to pinpoint opportunities, convincingly guiding stakeholders through change in a dynamic environment.</li><li>Minimum of 5 years of relevant experience, such as in process management, product ownership, or product management; experience in consultancy and/or the energy market is a plus.</li><li>Demonstrated success in optimizing complex processes and achieving strong operational results.</li><li>Proficiency in analyzing and refining processes and creating requirements, process flows, and business cases.</li><li>Strong data analysis skills and the ability to base improvement strategies on factual insights.</li><li>Proficient in Dutch, both written and spoken.</li><li>Experience with Lean Sigma methodologies is an advantage.</li></ul>

Responsibilities: <ul><li>Gather and Analyse consumer electronic end customers needs and Voice of Customer, identify product requirements and proposing solutions, plan and implement the changes to reach the project objectives.&nbsp;</li><li>Act as a trusted advisor for stakeholders on project management issues. Ensure smooth product development, industrialization, mass production and post NPI stages.&nbsp;</li><li>Coordinate cross functional teams to ensure the project progress as per schedule, timely and within budget.&nbsp;</li><li>Demonstrate and apply technical and commercial competence, develop efficient technical/ commercial solutions in order to satisfy project requirements and present new creative possibilities. Resolve projects related issues by analyzing, identifying and facilitating recommendations to achieve efficient solutions.</li><li>Communicate and develop networking with senior management, suppliers / partners, service providers and consultants to ensure that projects rolls out efficiently.</li><li>Participate to the business justification process from initial option definition, feasibility studies, benefit-risk analysis, budget and resource requirements related to project phases to maintain principles along the life cycle of the assigned project and to assist management in decision making.</li><li>Respect company Compliance Policies, standards and laws and ensure that external partners respect them as well. Ensure the protection of information of a confidential nature at any time. Ensure products fully meet requirements and regulatory standards.</li></ul> Requirements: <ul><li>Bachelor Degree in Manufacturing, Electronics, Mechanicals, Industrial Engineering or equivalent</li><li>Proven experience in leading sizable product development projects, as a Project Manager or Program Manager.</li><li>Shown knowledge in Manufacturing Practices, Product Specification &amp; Process Manufacturing Standards, etc</li><li>Strong presentation skills and excellent command of English is a must.</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.</li><li>Ensure timely updating of software patches and maintain devices at optimal performance.</li><li>Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.</li><li>Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.</li><li>Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.</li><li>Handle Video Conferences and assist with meeting room A/V setups.</li><li>Participate in IT-related projects, activities, and events as required.</li></ul>&nbsp;Requirements: <ul><li>Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.</li><li>Fresh Graduates or 1-2 yrs of experience in Deskside support.</li><li>Familiarity with video conferencing and audio-conferencing equipment.</li><li>Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.</li><li>Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.</li><li>A proactive and customer-focused approach to address user needs promptly.</li><li>Flexibility to handle office changes and other on-site activities efficiently.</li></ul>

Responsibilities: <ul><li>Responsible for China new business acquisition and growth by providing solid financial analysis.</li><li>Co-work with function team closely including sales, operation, purchasing, engineering, and plant finance team to develop the business case for all new business quotes</li><li>Review overall programs cost development and ensure it is done properly according to actual or solid estimate through input from purchasing or benchmark data.</li><li>As key communication interface, make sure projects’ engineering proposal /manufacturing footprint/make or buy assumption/commercial terms/commodity economics/ logistic concept etc. are consistent.</li><li>Work with operation team for the most cost-effective manufacturing strategy as per multiple factors – JV relationship, manufacturing footprint, volume, VI (vertical component) content etc.</li><li>Keep close communication with operation and plant finance team to understand the labor and overhead cost structure.</li><li>Work with industrial engineering team to make sure capacity, investment, and cycle time etc. are consistent with volume/engineering assumption.</li><li>Provide optimization suggestions to purchasing, engineering and operations to optimize the cost.</li><li>Provide financial study on business case through Sensitivity / Scenario analysis.</li><li>Proactively participate in the discussion with commercial team on quoting language to make sure all the key assumptions are properly reflected in the quote letter and company is not exposed to major risks.</li><li>Work closely with Plant Controller for program financial assumption deliverable.</li><li>Communicate with sales leader for pricing strategy and get APO commercial finance/sales leads approval all APR/quotations.</li><li>Support the management decision by providing strategic analysis.</li></ul> Requirements: <ul><li>Finance background with experience in FP&amp;A, in manufacture industry</li><li>Solid experience on new program quote</li><li>Good Mandarin and English verbal / written communication skills</li><li>Good communication skill with multi-function and China local team</li><li>Strong analytical mind and presentation skills</li><li>Strong proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Word).</li><li>5 years+ working experience in MNCs in Auto Industry Company with cross-functional departments in program financial control and costing / financial analysis role</li><li>Full experience and knowledge on product and process for complete seat</li><li>Familiar with manufacturing cost management and procedures.</li></ul>

Responsibilities: <ul><li>Technical communication to customer, confirm customer application and technical requirement;</li><li>Translate customer’s requirement into engineering specification and provide new product design solution in time;</li><li>Responsible for part list/BOM building, 3D models and 2D drawings, GD&amp;T, product specifications, application specifications, DFMEA, DVPR, SC/CC list etc.</li><li>Lead the design review for compliance with engineering principles, high voltage standards, customer contract requirements, verification and related specifications;</li><li>Lead design review with cross functional teams to confirm the manufacturing and quality control feasibility;</li><li>Leads DV/PV test, responsible for resolving product design and test problems;</li><li>Responsible for FAI review, work with project team to release product in time.</li><li>Interacts with customers, vendors, marketing and sales personnel, and other engineering areas during the pre-production stages of new products.</li></ul> Requirements: <ul><li>Bachelor level degree majored in Engineering, or above;</li><li>More than 10 years mechanical design experience in Automotive industry. Independently new product development experience is plus.</li><li>Knowledge of connector fundamentals, capable of connector component and terminal design,&nbsp;</li><li>Familiar with GD&amp;T, mechanics of plastic/metal materials, and basic knowledge in injection molding, stamping.</li><li>Familiar with automotive product development, automotive products development process like APQP and PPAP.</li><li>Skilled in at least one 3D Software: Creo or Pro/E or Catia or UG. Mastery of office software such as Word, Excel, PPT, etc.</li><li>Proficient in writing and reading English. Good Oral English is plus.</li><li>Good communication skills, High team work spirit and team work experience, ability to work with multicultural engineering teams and cross functional environments.</li><li>Effective problem solving skills, to be innovative, willingness/ability to deal with multiple product and assigned tasks.</li></ul>

Responsibilities: <ul><li>Technical communication to customer, confirm customer application and technical requirement;</li><li>Translate customer’s requirement into engineering specification and provide new product design solution in time;</li><li>Responsible for part list/BOM building, 3D models and 2D drawings, product specifications, application specifications, DFMEA, DVPR, SC/CC list etc.&nbsp;</li><li>Lead the design review for compliance with engineering principles, high voltage standards, customer contract requirements, verification and related specifications.</li><li>Lead design review with cross functional teams to confirm the manufacturing and quality control feasibility.&nbsp;&nbsp;</li><li>Leads DV/PV test, responsible for resolving product design and test problems.&nbsp;&nbsp;</li><li>Responsible for FAI review, work with project team to release product in time.&nbsp;</li><li>Interacts with customers, vendors, marketing and sales personnel, and other engineering areas during the preproduction stages of new products.&nbsp;</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or above in Mechanical Engineering or equivalent majors.</li><li>Work Experience: 10+ years of relevant mechanical engineering work experience with electrical components, Motor vehicle connector design.</li><li>Technical Skill &amp; Competencies:</li><li>Working knowledge in industry standard (USCAR LV214,LV215，USCAR 2.0 ) and related product application</li><li>Knowledge in relevant mechanical design and development, including but not limited to, resin and metal material selection, fundamentals of statics, DFMEA, product qualification, etc.</li><li>Expert in 3D Design Applications (such as Creo, Spaceclaim, etc.)</li><li>Proficient in geometric dimensioning &amp; tolerancing (GD&amp;T). Proficient at limit and fit analysis including statistical tolerance analysis.</li><li>Proficient in developing and writing design objectives for product specifications</li><li>In depth knowledge in manufacturing process (machining, molding, stamping, plating, assembly, etc.) with experience driving Design for Manufacturing (DFM)</li><li>Fluent in English (both verbal and written) to facilitate global communication both internally and with external customers.</li><li>Ability to work in a global environment – able to accommodate varying time zones and capable of collaborating with individuals across geographies.</li><li>Optimistic when facing difficulties and team work spirit;</li></ul>

Responsibilities: <ul><li>In this role, you will dive deep into the realm of IoT data, striving not only to predict equipment failures but also to gain a comprehensive understanding of the maintenance processes currently implemented across the 60+ countries where operates.&nbsp;</li><li>Your expertise will be instrumental in delivering actionable insights and innovative ideas aimed at extracting even greater value from our data for the benefit of our customers.</li><li>All decisions and recommendations should be backed by data.&nbsp;</li><li>While doing this, you get to solve challenging problems, experiment with generative AI and predictive analytics, and work with cutting-edge tools offered to us .&nbsp;</li><li> Responsible for delivering thousands of valuable insights each day to enhance the customer experience, underscoring the significance of your role in handling production workloads in the AWS cloud environment.</li><li>Design, build, and maintain scalable data pipelines to collect, process, and store data from various sources</li><li>Create and manage data models to ensure data integrity and accessibility for analytics and reporting.Optimize and maintain databases (SQL, NoSQL) to ensure high performance and availability.</li><li>Implement data validation and monitoring processes to ensure data accuracy and reliability.</li></ul> Requirements: <ul><li>Degree in Software side - IT, CSC, BTech, MTech, MCA, Specialization in Data Science, Data engineering. Avoid candidates with Educational background in mechanical, civil and electrical engineering.&nbsp;</li><li>4+ years of data engineering experience.</li><li>Should be able to explain relevant experience in products or services worked for. Need candidates from service or product industry - data management / data analysis.&nbsp;</li><li>Proficiency with AWS, GitLab CI/CD, Databricks, Python, SQL, PySpark, and DBT</li><li>Experience with AWS Components</li><li>Experience in developing and maintaining data pipelines on AWS and Databricks</li><li>Coding proficiency with Python and SQL</li><li>Should have experience in generating reports from Dashboards like power BI, Tableau Qlik sense</li><li>Experience with software testing practices and DevOps practices</li><li>Understanding of cybersecurity guidelines, data privacy and compliancy regulations</li><li>Experience in working with IoT telemetry data, enterprise data landscapes and data structures</li><li>Experience in data engineering methods and practice</li><li>Experience in data engineering process improvements</li><li>Experience with industry best practices and technical design principles</li><li>In-depth process and data knowledge for the business domain</li><li>Additional responsibilities such as leading task forces and defect triages.&nbsp;</li></ul>

Responsibilities : <ul><li>Analysis of product and production systems to meet customer expectations.</li><li>Management of an engineering team of 8 people.</li><li>Training and motivating employees along the lines of quality efforts.</li><li>Perform quality control from materials to finished products.</li><li>Conducting quality audits and documenting their results.</li><li>Setting quality goals and coordinating measures to achieve them.</li><li>Preparation of reports and their analysis of internal processes.</li><li>Handling of complaints and blocking/issuance of products</li></ul> Requirements : <ul><li>Relevant college or university degree in a technical field.</li><li>Relevant experience in the automotive industry (5+ years): experience in customer and/or supplier quality matters.</li><li>Knowledge of quality assurance systems Knowledge of Core Tools (FMEA, Control Plan, MSA, PPAP, 8D, SPC).</li><li>Knowledge of IATF 16949.</li><li>VDA 6.3 process auditor qualification.</li><li>Strong computer skills, MS-Office tools (Power Point, Excel, Word and Outlook).</li><li>Fluent English and Hungarian language skills, spoken and written.</li></ul>

Responsibilities:&nbsp; <ul><li>Supervise and develop manufacturing processes.</li><li>Supervise and supervise production process control and supervision.</li><li>Leading and supporting process improvement projects.</li><li>Supporting and managing process improvement projects, including the development and implementation of process improvement projects.</li><li>Working closely with the production team to achieve targets</li><li>Preparation and updating of production documentation - Operating instructions, setup instructions, PFMEA.</li><li>Training of technical colleagues</li><li>Liaising with foreign project teams.</li><li>Participate in root cause analysis of customer complaints and implementation of actions.</li></ul> Requirement:&nbsp; <ul><li>Technical diploma.&nbsp;</li><li>Minimum 1 year of experience in manufacturing.</li><li>Experience in FMEA management.</li><li>Minimum of FMEA experience FMEA experience in the field of product development.</li><li>Knowledge of problem solving methodologies (5why, Ishikawa, 8D, A3).</li><li>Willingness and motivation to learn and develop.</li><li>Project management skills would be an advantage.</li></ul>

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161 customer relationship Jobs found

Process Manager

Product Project Manager

Customer Account Manager

Deskside Engineer (Fresh Graduates)

Sr. Financial Analyst Seating

Principal Research and Development

Senior R&D/Product Development Engineer

Data Engineer / Senior Data Engineer

QA Team Leader

Manufacturing Engineer

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Skills

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161 customer relationship Jobs found

Process Manager

Product Project Manager

Customer Account Manager

Deskside Engineer (Fresh Graduates)

Sr. Financial Analyst Seating

Principal Research and Development

Senior R&D/Product Development Engineer

Data Engineer / Senior Data Engineer

QA Team Leader

Manufacturing Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.