Software Engineering Lead

Account Executive-Cloud and AI

Head HR (Regional)

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Senior Manager, Integrated Marketing

Instrument System Executive

Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

Role Description: <ul><li>The Software Engineer Lead will be in a position to serve as a subject matter expert for a specific team of Software Engineers.</li><li>In addition to writing code on complex systems and applications, this position provides direction on project plans, schedules, and methodologies.</li><li>The position has direct reports. We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech.</li></ul> To further this commitment, we have implemented the following initiatives: <ul><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.&nbsp;</li></ul> Inspiring Future Talent: <ul><li>We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as the initial point of escalation for software development issues within specific area of responsibility.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes. Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary. Mentor and/or train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments. Design and work with complex data models. Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws.&nbsp;</li><li>Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.</li><li>Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible.</li><li>Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.</li><li>Manage and encourage new ideas from staff to foster improvements through innovations.</li><li>Empower the staff to be accountable and responsible for their own actions and decisions.</li></ul> Requirements: <ul><li>Bilingual English and Spanish All Qualified Applicants must reside in Mexico City Able to work in person 2-4 days per week as needed Expertise in object-oriented development languages such as Java or .Net (C#) with an added benefit of having experience in front end technologies such as Angular or React.</li><li>Experience in software development methodologies (e.g., Kahn Bahn and Scrum).</li><li>Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Ability to design and work with complex data models. Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Test-driven development. Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.</li><li>Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.</li><li>Strong interpersonal, communication, and presentation skills applicable to a wide audience including peers, senior and executive management etc.</li></ul> Other Information: Work in a way that works for you <ul><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer:&nbsp; <ul><li>Private Medical/Dental Plan Savings Fund Life Insurance Meal/Grocery Voucher</li></ul>

Job Description: <ul><li>As Sales Specialist you will join the DC CAI architecture sales team in India to manage some of the largest account.&nbsp;</li><li>Your primary focus will be to drive growth of CAI in the Enterprise Segment &amp; create thought with customers and partners in India to drive multi-cloud portfolio.&nbsp;</li><li>In this capacity you will have to collaborate with the global, APJ regional teams as well as work closely with the India sales and partner teams.</li></ul> Responsibilities: Sales Strategy &amp; Execution: <ul><li>Define, develop, and manage the go-to-market and sales strategy for the Cisco CAI Multi-Cloud portfolio,&nbsp;</li></ul> including: <ul><li>HyperFlex (HX)</li><li>Cisco Networking &amp; ACI</li><li>Cloud Management, Orchestration Software &amp; Analytics Ensure alignment with Cisco’s broader business goals and financial targets.</li></ul> Cross-Functional Collaboration: <ul><li>Partner closely with internal teams—including product sales specialists, regional sales, and account teams—to ensure successful strategy implementation and field execution.</li><li>Partner Ecosystem Development</li><li>Build and enable a strong partner ecosystem</li><li>Collaborating with existing partners and identifying new partner types aligned with emerging customer needs.</li><li>Driving joint go-to-market initiatives and partner enablement programs.</li></ul> Customer Focus – India Market: <ul><li>Engage directly with key Indian customers to position Cisco as the preferred technology partner for their cloud and digital transformation initiatives.</li><li>Champion a customer-first mindset to tailor solutions and drive adoption.</li></ul> Market Intelligence &amp; Pipeline Development: <ul><li>Anticipate market trends, customer requirements, and competitive dynamics to shape the future pipeline and evolve the sales strategy accordingly.</li></ul> Requirements: <ul><li>12+ years of DC solutions experience in an IT sales organization that includes selling products such as servers, hyper converged solutions, DC Networking products, Cloud technologies, DC Software etc.</li><li>Experience in building a business around Cloud solutions &amp; Data center switching portfolio</li><li>Positive relationships with SIs &amp; Customers in India</li><li>In depth understanding of DC Trends and evolution strategic mindset with a proven ability to drive sales initiatives in complex, multi-stakeholder environments.</li><li>Strong understanding of cloud infrastructure, software-defined networking, and cloud management platforms.</li><li>Experience working in or with the Indian enterprise technology market.</li><li>Ability to influence across organizational boundaries and at executive levels.</li><li>Excellent communication and relationship-building skills—both internally and external</li></ul>

Overview: <ul><li>HR Operations, Payroll Management, Talent Acquisition, Manpower Plans &amp; HR Budgets, Driving Performance Management Process and Training &amp; Development.</li></ul> Responsibilities: HR Operations <ul><li>Employee Engagement</li><li>Manage Employee Relations: provide guidance and assist line managers in handling employee disciplinary issues based on HR policies &amp; procedures</li><li>Maintain employee profiles: staff registration, job offer, labor contract, contract liquidation, salary, probation, promotion, termination, etc.</li><li>Manage HR information system and handle employee inquiries</li><li>Assure through audits, reports are consistently administered in compliance with company policies and government regulations</li></ul> Talent Acquisition: <ul><li>Lead the recruitment and selection process</li><li>Handle the whole Life-cycle of staffing, such as on-boarding/off-boarding, new employee orientation, exit process/interview</li></ul> Manpower Plans &amp; HR Budgets; <ul><li>Work closely with Country Managers to finalize the HR Manpower Plans and HR Budgets</li></ul> Driving Performance Management Process: <ul><li>Spearhead end to end Performance Management Process in collaboration with Country Manager and Line Managers</li></ul> Training &amp; Development: <ul><li>Drive and deploy training and development programs and processes to reduce competency gaps</li><li>Lead local learning initiatives such as online learning and various learning tools based on business needs</li></ul> Requirements: <ul><li>4-5 years of experience in Human Resources including as HR generalist and/or managerial role;</li><li>Familiar with HR functions (Talent Acquisition, Compensation &amp; Benefits, Learning &amp; Development, HR management system, Performance Management, Talent Management);</li><li>Good communication skills (both verbal and written) in English;</li><li>Ability to work independently and effectively with cross functional teams, build relationships/ credibility across the organization and quickly assume responsibility in a new organization;</li><li>Good understanding of local labor market, labor law/regulations and practices;</li><li>Critical thinking and strong influencing skill;</li><li>Collaborative, trustworthy, well-organized self-starter;</li><li>Good personal and business ethics;</li><li>Good MS Office skills</li><li>Experience in pharmaceutical industry preferred</li></ul>

Responsibilities: <ul><li>To define, initiate, develop, coordinate, manage and evaluate the introduction of Equipment Integration, MES/ Process routing /Automation System in the Factory as a champion of these systems.&nbsp;</li><li>Define and develop system application transfer between Singapore and other factory locations.&nbsp;</li><li>Provide control and validated solution through analysis of various technical aspects through determination of the main reason behind a problem.&nbsp;</li><li>Provide guidance and coach engineers, technician and/or operator in various kinds of system.&nbsp;</li><li>Ensure system improvement projects are completed on-time with accountability and ownership.&nbsp;</li><li>Prepare comprehensive reports on the project activity and end results. Ensure good writing documentation.&nbsp;</li><li>Responsible for choosing and qualifying external suppliers.&nbsp;</li><li>Oversee at least one or more of the systems: MES (UI), MES (Master Data configuration), FE/BE Process routing creation, FE/BE Equipment Integration, AMR robotic</li></ul> Requirements: <ul><li>Experience in software applications such as System MES, Promio, SEMGEM and SQL Programming would be added advantage.&nbsp;</li><li>Capable enough of measuring and analyzing the impact of the decision taken by them during a project execution.&nbsp;</li><li>Bachelor’s Degree preferable in Engineering or equivalent.</li></ul>

Responsibilities: Customer relationship and account management: <ul><li>Act as the primary interface between and STEA (Strategic Enterprise Accounts) within the Area.</li><li>Manage and develop relationships at both Area and FL levels, ensuring close collaboration with the Global Account Head, local Key Account Managers and BL sales development directors.</li><li>Develop strong C-suite relationship which may be fostered across Area and Global level executive leadership team and EXB-1.</li><li>Execute and oversee Area-specific account plans, ensuring they are aligned with Global strategies and tailored to meet regional customer needs.</li><li>Lead efforts to strengthen position as a Trusted Partner of Choice through all phases of the customer lifecycle, including new installations, service, and modernization.</li><li>Oversee agreement deployment across the Area, maximizing opportunities and ensuring compliance with customer requirements.</li><li>Generate a clear understanding of the customer’s web of influence.</li><li>Proactively manage escalations and address customer issues, promoting strong collaboration and service excellence.</li><li>Monitor and ensure that appropriate governance structures are in place for effective account management.</li><li>Host regular webinars to build the brand within the Area.</li><li>Represent at industry events, conferences, and customer meetings to strengthen relationships, promote offerings, and expand networks.</li><li>Actively participate in and support customer-focused events and marketing initiatives to raise brand awareness and generate new leads.</li></ul> Sales and growth management: <ul><li>Drive sales growth by actively managing the opportunity pipeline and sales funnel, ensuring that the account portfolio is well-positioned for both short- and long-term success.</li><li>Lead tenders and negotiations at the Area level, working closely with Global and local teams to ensure successful outcomes.</li><li>Establish oversight processes to track and monitor key opportunities and projects.</li><li>Collaborate with internal teams to develop and execute strategies that drive customer value and account profitability.</li><li>Identify innovation pilot sites in collaboration with the Global Innovation and Global Business Development teams, and lead to full development stage and potential scale.</li><li>Maintain a strong understanding of competitive dynamics and industry trends to position effectively in the marketplace.</li></ul> Performance and financial oversight: <ul><li>Track, analyze, and report on Area-level KPIs, focusing on OR/sales growth, profitability, customer satisfaction, and overall account health.</li><li>Manage budgeting, forecasting, and financial performance across all business lines, ensuring profitability and compliance with targets.</li><li>Ensure effective management of billing, debt collection, contract administration, and Area-level spend reporting (including rebates when not coordinated by Global).</li></ul> Operational and asset management: <ul><li>Implement and oversee Asset Management Plans, ensuring they meet customer needs and maximize the value of customer assets.</li><li>Support ad hoc contractual requirements, such as condition reports, additional testing, and inspections.</li><li>Ensure smooth operational execution, including customer-specific contractual tasks and compliance with agreed-upon deliverables.</li><li>Collaborate with internal and external stakeholders to ensure the efficient deployment and maintenance of customer assets, identifying opportunities for operational improvements and cost optimization.</li></ul> Leadership and collaboration: <ul><li>Lead and coach FL Key Account Managers, in a matrix, ensuring alignment with Area strategies and fostering cross-functional collaboration.</li><li>Facilitate information sharing and coordination between Global, Area, and FL teams to ensure transparency and strategic alignment.</li><li>Drive brand visibility within the STEA at the Area level, focusing on strategic initiatives such as digital, sustainability, and innovation.</li></ul> ﻿Requirements: <ul><li>10 years direct experience in global account in the area/ region</li><li>Experience working in building industry or building maintenance</li><li>Excellent leadership &amp; customer relationship management</li></ul>

Key Responsibilities: Integrated Campaigns &amp; Demand Generation <ul><li>Develop and execute multichannel integrated marketing campaigns to build brand visibility and generate qualified demand.</li><li>Leverage marketing data and analytics to evaluate campaign effectiveness, forecast trends, and drive performance improvements.</li><li>Oversee the lead funnel in collaboration with regional sales teams and solution centers to enhance lead quality and conversion rates.</li><li>Craft compelling messaging and positioning to clearly communicate our client solutions and value proposition.</li><li>Partner with ecosystem players (channel partners, module providers, design houses) to launch joint marketing initiatives.</li></ul> Branding &amp; Market Positioning <ul><li>Lead strategic branding efforts for our client DDN business across core and new markets.</li><li>Ensure consistent brand alignment across all touchpoints, including acquisitions, through a well-structured multi-year roadmap.</li></ul> Account-Based Marketing (ABM) <ul><li>Serve as the ABM Subject Matter Expert (SME) for our client and the DDN division.</li><li>Design and implement ABM strategies and campaigns that directly contribute to business growth.</li><li>Collaborate closely with digital marketing, sales, and product management to strengthen ABM programs and improve cross-functional alignment.</li></ul> Event Marketing <ul><li>Lead planning and execution of major corporate events including trade shows, exhibitions, customer events, and internal engagements.</li><li>Drive end-to-end event marketing initiatives that align with business goals and enhance brand recognition.</li></ul> Internal Communications <ul><li>Design and execute a comprehensive internal communications strategy to foster alignment and engagement across the DDN organization.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelor’s degree in Marketing, Business, or a related field (MBA strongly preferred).</li><li>7+ years of experience in B2B marketing, preferably in the IoT, Data Center, or 5G industries with a global scope.</li><li>Strong business acumen and the ability to leverage analytics for marketing strategy and decision-making.</li><li>Expertise in paid, owned, and earned channels with a proven track record of driving successful marketing campaigns.</li><li>Experience with CRM and ABM platforms; proficiency in Eloqua, Salesforce.com, Tableau is a plus.</li><li>Google Ads certification is a plus.</li><li>Prior business development (BD) or sales experience is advantageous.</li><li>Exceptional written, verbal, and presentation skills.</li><li>Strong project management, leadership, and cross-functional collaboration skills.</li></ul>

Responsibilities: <ul><li>Identify and recognise areas of KWS compliance.&nbsp;</li><li>Identify, recognise and implement KWS “best practices”</li><li>Identify areas of opportunity &amp; work with plant to correct.</li><li>&nbsp;Works with other plants to identify, develop and implement KWS “best practices”</li><li>Leads ongoing cross-functional teams to conduct plant savings opportunities analyses.</li><li>Owns Technician Training and development systems in support of Technician Progression</li><li>Responsible for Site Daily Meeting Cadence with Tier 1-4 meetings and insures they are healthy for results sustainability.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities. Provide support and involvement in all internal and external audits.&nbsp;</li><li>To develop and sustain a reliable maintenance system to ensure business continuity and effective cost control&nbsp;</li><li>To review technical KPIs and perform technical failure analysis for continuous improvement.&nbsp;</li><li>To lead and develop a comprehensive maintenance system with SAP integration.&nbsp;</li><li>Support 24/7 run production line. Primary contact point for technicians and Line Manager&nbsp;</li><li>To ensure all the plant maintenance is carried out as per schedule. Involved in all Corrective and Preventive execution.</li></ul> Requirements: <ul><li>Degree in Electrical/Electronic or related discipline with at least 7 years working experience.</li><li>Sound practical knowledge in control circuit, PLC, HMI and drives (Allen Bradley). Able to understand single line and control circuit diagram.</li><li>Preferably having work experience in F&amp;B industries with experience in SAP system</li><li>Technical experience in the following systems:&nbsp;</li><li>Programmable logic controllers and touchscreen operator panel, preferably Allen-Bradley Control Logic-based controller and Panel View system.</li><li>Digital sensory devices (e.g. capacitive/inductive/ magnetic/photoelectric sensor, electropneumatic actuator, etc)</li><li>Analog based (4-20 mA) process devices (e.g. load cell, RTD, piezoelectric, differential pressure, hydrostatic, radar, electropneumatic positioner, control valves, etc)</li><li>Ethernet-based communication devices (switch, data server, variable speed drives)</li><li>Full reading/drawing literacy of single-line diagram and control panel electrical wiring diagram.</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc)</li><li>Power distribution system and electrical safety regulation</li><li>Preferably with some process literacy in HVAC, compressed air supply, utility gas supply, potable and waste water treatment</li></ul>

Role Description: <ul><li>Job Summary The Operations Supervisor is responsible for overseeing solid dosage pharmaceutical manufacturing and packaging activities during 2nd shift operations, 3:15pm to 11:45pm.&nbsp;</li><li>This role ensures that all production operations comply with cGMP, safety standards, and production schedules.</li><li>The operations supervisor will lead and support a team of leads and operators ensuring high quality output, operational efficiency, and a safe working environment.</li><li>Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&amp;L responsibility, etc.</li><li>Oversees and coordinates Manufacturing and Packaging operations.&nbsp;</li></ul> Responsibilities: Key Accountabilities: <ul><li>Accountability Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul> Continuous Improvement <ul><li>Captures and reports metrics; troubleshoots downtime to increase operational efficiency.</li><li>Lead or participate in Continuous Improvement projects.</li><li>Troubleshoots and resolves process issues.</li></ul> Issues &amp; Deviations <ul><li>Performs defect evaluations and initiates production events.</li><li>Identifies, reports, and suggests resolutions for processing related issues.&nbsp;</li><li>Assists in the investigation of unplanned deviations.</li></ul> Teamwork and Collaboration <ul><li>Provides priorities for the off-shift operations, focusing resources on priority products.</li><li>Interfaces with supervisors and/or Quality personnel to inform of deviations or other line issues.</li><li>Continuous Training Ensures personnel are current with training requirements.</li><li>Stays current on SOPs and cGMPs.</li><li>Continuous Safety &amp; Compliance Contribute to safety audits.</li><li>Ensures out manufacturing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by the Company and regulatory agencies.</li><li>Misc Other related duties as assigned to meet departmental and Company objectives.&nbsp;</li></ul> Requirements: Qualifications Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job Bachelor’s degree in pharmacy, Chemistry, Engineering, or a related discipline preferred, relevant experience my substitute.</li><li>Minimum of 3 years supervisory experience in pharmaceutical solid dosage manufacturing/packaging.&nbsp;</li><li>Knowledge Proficiency in a body of information required for the job e.g.</li><li>Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Thorough knowledge of cGMP and FDA regulations.</li><li>Thorough knowledge of manufacturing and packaging operations.&nbsp;</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Demonstrated leadership, communication, and decision-making skills.</li><li>Ability to oversee and manage the daily operations of manufacturing and packaging. Ability to monitors processes to ensure schedule is met within standards.</li><li>Ability to analyze metrics and troubleshoot downtime.&nbsp;</li><li>Effectively interfaces with Quality Assurance to inform of deviations or other line issues.</li><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li><li>Ability to lead in Continuous Improvement projects.</li><li>Possess technical writing skills.&nbsp;</li><li>Physical Requirements Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li></ul>

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>Provide technical leadership in support of the organizations digital bank implementation.</li><li>Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.</li><li>Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals. Maintain strong collaboration and partnership with business and product teams.</li><li>Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other organizations teams to strengthen capabilities and the organizations ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.</li><li>Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.</li><li>Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.</li><li>Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.</li><li>Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.</li><li>Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 9+ years technical and delivery experience, preferably in a banking or wholesales banking environment.</li><li>Experience in mixed development methodology development waterfall and Agile delivery</li><li>Strong organizational and leadership skills.</li><li>Ability to transform traditional development organisations into high performance squads.</li><li>Ability to nurture individual tribe leads / IT area leads into high performing rockstars.</li><li>In depth experience on 1 or more programming languages, such as Java, React.JS</li><li>Familiar with application hosting technologies, such as Apache, JBOSS, Weblogic.</li><li>Experienced in: o Various API design (RESTFUL, SOAP) and microservices architecture o Hybrid mobile solution. o Digital banking solution for SME/ corporate banking. o Developing web applications using Java/J2EE technologies o Configuration, deployment of enterprise applications with JBOSS o All the phases of Software Development Life Cycle from Analysis to Production support o Developing micro services and consuming RESTful web services.</li><li>Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts</li><li>Strong knowledge on: o Web applications security, such as authentication &amp; authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats o Identifying backend performance bottlenecks on both application &amp; integration layers, and performs relevant optimizations. o Design principles and design patterns. o All architecture layers.</li><li>Familiar with server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes.</li><li>Familiar with database technologies such as Oracle, MariaDB. Performing design and code review for other team members.</li></ul>

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81 corporate responsibility and sustainability Jobs found

Software Engineering Lead

Account Executive-Cloud and AI

Head HR (Regional)

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Senior Manager, Integrated Marketing

Instrument System Executive

Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

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81 corporate responsibility and sustainability Jobs found

Software Engineering Lead

Account Executive-Cloud and AI

Head HR (Regional)

Engineer (Equipment Integration and Automation)

Head of Key Account, APM

Senior Manager, Integrated Marketing

Instrument System Executive

Operations Supervisor

Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

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