Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

Sales Manager

Manager, Platform Engineer

Field Sales Executive (Business Development Manager)

Head of Sales, New Business Solution

Continuous Improvement Analyst

Staff New Product Development Engineer

Product specialist

Business Development Manager

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>Provide technical leadership in support of the organizations digital bank implementation.</li><li>Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.</li><li>Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals. Maintain strong collaboration and partnership with business and product teams.</li><li>Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other organizations teams to strengthen capabilities and the organizations ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.</li><li>Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.</li><li>Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.</li><li>Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.</li><li>Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.</li><li>Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 9+ years technical and delivery experience, preferably in a banking or wholesales banking environment.</li><li>Experience in mixed development methodology development waterfall and Agile delivery</li><li>Strong organizational and leadership skills.</li><li>Ability to transform traditional development organisations into high performance squads.</li><li>Ability to nurture individual tribe leads / IT area leads into high performing rockstars.</li><li>In depth experience on 1 or more programming languages, such as Java, React.JS</li><li>Familiar with application hosting technologies, such as Apache, JBOSS, Weblogic.</li><li>Experienced in: o Various API design (RESTFUL, SOAP) and microservices architecture o Hybrid mobile solution. o Digital banking solution for SME/ corporate banking. o Developing web applications using Java/J2EE technologies o Configuration, deployment of enterprise applications with JBOSS o All the phases of Software Development Life Cycle from Analysis to Production support o Developing micro services and consuming RESTful web services.</li><li>Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts</li><li>Strong knowledge on: o Web applications security, such as authentication &amp; authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats o Identifying backend performance bottlenecks on both application &amp; integration layers, and performs relevant optimizations. o Design principles and design patterns. o All architecture layers.</li><li>Familiar with server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes.</li><li>Familiar with database technologies such as Oracle, MariaDB. Performing design and code review for other team members.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: <ul><li>The Manager, Platform Engineering job sets goals and objectives for the achievement of operational results for the team responsible for designing, developing and maintaining digital technology infrastructure to support information technology applications and services. This job oversees the delivery against project planning and prioritization, coordinates collaboration with cross functional teams, and allocates resources effectively and efficiently.</li><li>The job also leads the team to implement best in class industry standards to continuously improve the development process&nbsp;</li><li>PROJECT MANAGEMENT: Oversees the implementation and delivery of software projects, including resource allocation, to ensure they are completed on time and within scope.</li><li>TECHNICAL GUIDANCE: Leads the team to apply internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.</li><li>QUALITY ASSURANCE: Leads rigorous testing, code reviews, and adherence to best in class industry standards to ensure the quality and performance of software applications.&nbsp;</li><li>PROCESS IMPROVEMENT: Suggests continuous improvement initiatives and leads the implementation of approved standards to improve software development and deployment processes and operational excellence, applying test driven development as needed.</li><li>COLLABORATION: Coordinates collaboration with product managers, designers and other cross functional teams to gather requirements, set priorities and deliver resolutions to meet business objectives.</li><li>DOCUMENTATION: Leads and reviews the creation and maintenance of comprehensive documentation for software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Leads technical support and troubleshooting for deployed applications for minimal downtime and fast resolution of issues.</li><li>STAKEHOLDER MANAGEMENT: Maintains partnership with key internal and external stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.</li><li>TEAM MANAGEMENT: Manages team members to achieve the organizations goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>Supervisor experience in software engineering.</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: Customer relationship management: <ul><li>Accountable for developing company position and customer base in the market&nbsp;</li><li>Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle&nbsp;</li><li>Ensures development of customer relationships, profitability, customer loyalty and satisfaction.&nbsp;</li><li>Approves and follows up customer plans for strategic and core 1 in his/her area&nbsp;</li><li>Selects/appoints team members to manage the strategic / core 1 customer relationships&nbsp;</li><li>Identifies and builds relationships to key decision makers, potential new targets and influencers&nbsp;</li><li>Promotes and demonstrates the value of company digital offering&nbsp;</li></ul> plan sales, manage pricing and offering:&nbsp; <ul><li>Responsible for Regional and Individual Sales Plans (ISPs) for his/her team</li><li>Participates in market and customer analysis to ensure quality of sales planning</li><li>Participates in pricing and offering management in order to drive market pricing and profitability</li><li>Balance order received growth and profitability by managing discounts</li><li>Responsible for gathering relevant information about competitors and market from the field</li><li>Responsible for identifying opportunities for cross-selling of all company solutions</li></ul> Manage Sales Funnel : <ul><li>Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting</li><li>Accountable for ensuring results within orders, contracts, profitability and market price development</li><li>Sets sales targets according to market potential and FL unit guidelines</li><li>Gives direction and focus on the right customers through proper customer analysis</li><li>Ensures the correct value propositions by his/her team</li><li>Drives sales result from his/her team on short and long term&nbsp;</li><li>Executes and advises pricing guidelines for his/her area</li><li>Approves tenders and orders above salespersons’ limits</li><li>Utilizes global processes and tools for local benefit</li></ul> Sales acumen:&nbsp; <ul><li>understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.&nbsp;</li><li>Understands business planning and controlling and change management</li><li>Demonstrates service mindset&nbsp;</li></ul> Digital assertiveness:&nbsp; <ul><li>comfortable and excited about the opportunities digital solutions</li></ul> Comfortable with numbers:&nbsp; <ul><li>leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to</li><li>capture a part of the value through smart pricing approach Customer Relationship Management&nbsp;</li></ul> Leadership / People management: <ul><li>Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use company solution selling methodology and to communicate the value of company solutions to customers’ own performance</li><li>Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices</li><li>Manages the performance of the team</li><li>Ensures adequate resources to achieve the short and long term targets Develops the competences of the sales team</li><li>Motivates &amp; inspires the team &amp; individual to high performance&nbsp;</li><li>Ensures great onboarding experience for new employees in the team&nbsp;</li><li>Responsible for succession planning for his/ her team&nbsp;</li></ul> ﻿Requirements: <ul><li>Bachelor or Master’s degree in economics, engineering or other relevant field.</li><li>Experience/ understanding of business-to-business sales</li><li>Experience in sales / sales management</li><li>Minimum 8 year experience in people leadership and management</li><li>Basic digital skills and mindset</li></ul>

Responsibilities: <ul><li>Identify and lead projects that directly contributes to but not limited to performance metrics, productivity, and efficiency that is aligned with the goals and targets of teams supported</li><li>Challenge existing process gaps &amp; identify opportunities for further improvements by working closely with the team in the Philippines</li><li>Drive standardization, streamlining, and adherence of key processes of the hub</li><li>Facilitate the onboarding process of new hires which includes issuance of onboarding checklist and training of key processes, tools, and systems</li><li>To both lead and support any activity that is intended to increase the knowledge, skills, and abilities of team members of the hub.</li><li>Creation, improvement, and maintenance of standard process flows and documentation by closely working with the teams within the hub.</li><li>Key member of global continuous improvement community; to share best practices, conceptualize process improvement cases, and lead projects and activities.&nbsp;</li><li>Take role as internal process consultant to assistant Supply Chain team to resolve process issues and improve metrics performance.</li></ul> Requirements: Educational Degree:&nbsp; <ul><li>Degree /Diploma in Business, Supply Chain, Industrial Engineering or equivalent&nbsp;</li></ul> Professional Experience (years in what processes and function): <ul><li>SAP (or other ERP software) – &gt; 4 years</li><li>Understanding of MRP, experience in Supply Chain Planning– &gt; 4 years&nbsp;</li><li>Experience in either FG or RM planning or Procurement</li></ul> Special Qualifications, Knowledge &amp; Skills: <ul><li>Extensive spreadsheet/Excel analysis and strong mathematical abilities.&nbsp;&nbsp;</li><li>Must be detail oriented and able to communicate to cross functional teams.</li><li>Proven track-record of leading process improvement projects</li></ul> Expected and desired Behaviour: <ul><li>Able and willing to work necessary hours to meet all project deadlines, travel when necessary.</li><li>Develop mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy, and focus.</li></ul>

Role Objective: <ul><li>Responsible for Power Solution product development, which is majorly used for data communication or Hyperscale computers.&nbsp;</li><li>Provide customer innovation solutions as well as manage the engineer documents following our clients system procedure.</li></ul> Responsibilities: <ul><li>Collaborate with cross-functional teams to design, develop, and launch new power connector and cable assembly solution products for data center applications.</li><li>Provide leadership and manage the complete product development life cycle (starting from the voice of the customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution &amp; Sustenance till product end of life)</li><li>Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), and make engineering evaluation/proposal to the customer.</li><li>Follow LEANPD Project Process to support the project team from the PDE perspective to complete the Project (NPI or Sustaining) on time, with quality, and within budget. Drive the development and release of products, scale-up through stage-gate reviews, ensuring milestone commitments are maintained.</li><li>Develop and manage product documentation, including product requirements, design documents, and test plans/reports.</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all technical, quality, and cost objectives.</li><li>Work closely with suppliers to identify and qualify new components and technologies.</li><li>Conduct thorough design verification and validation testing to ensure the product meets the required specifications.</li><li>Collaborate with manufacturing teams to ensure a smooth transition to production.</li><li>Mentor and guide junior engineers and technicians to develop their skills and knowledge.</li><li>Conduct competitive analysis and market research to identify opportunities for innovation and differentiation.</li><li>Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams.</li><li>Maintain a System level understanding of customer application and the product design/concept necessary for providing a solution to the customers’ expectations.&nbsp;</li><li>Technical support to customer, sales, PM, and plant team. Conduct necessary tests, engineering analysis, troubleshooting, and verification.&nbsp;</li><li>Introduce breakthrough technologies by partnering technically with our customers worldwide and with our Global competency centers to enhance business revenue &amp; growth.&nbsp;</li><li>Apply engineering best practices to reduce cost and sustain existing products to meet customer’s cost targets.</li></ul> Requirements: Education/Knowledge: <ul><li>Bachelors or Masters degree in Mechanical or Electrical Engineering.</li><li>Strong understanding of mechanical and electrical engineering principles.</li><li>Experience with product development processes, including design, prototyping, and testing.</li><li>Strong problem-solving skills and ability to work independently or as part of a team.</li><li>Excellent written and verbal communication skills.</li><li>Experience with data center technology and connectors/cable assembly is a plus.</li><li>Project management skills and ability to manage multiple projects simultaneously.</li><li>Knowledge about various phases of product realization and product development</li><li>Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modeling, Geometric Dimension &amp; Tolerancing (GD&amp;T), electrical &amp; electronic design, and Simulation</li><li>Knowledge of manufacturing process (machining, molding, stamping, plating, etc.)</li><li>Knowledge of material (metal/plastic) properties will be a plus.</li><li>Familiarity with quality tools (FMEA, 6sigma, DOE, 8D…) will be a plus.</li></ul> Critical Experience: <ul><li>Minimum of 10 years of experience in product development, preferably in the technology industry with a minimum of 5 years in the Cable Assembly or connector related.</li><li>This highly technical position requires an individual who can work independently.</li><li>Experience in product compliance certification ( Product, Safety, Environmental substance control)</li><li>Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM).</li><li>Capability and experience in presentation on products, solutions, and technologies.</li><li>Previous experience in working in high-performing multi-disciplinary global engineering teams.</li></ul> Competencies: <ul><li>Technical capabilities: Expert functional/domain knowledge</li><li>Application Engineering: Ability to understand customer requirements &amp; offer engineering solutions</li><li>Engineering management across cross-functional teams: Developing technical roadmaps to align with market direction &amp; communicating it across business units, management &amp; customers to share applicable technology</li><li>Working together with the global team.</li><li>Optimizing engineering &amp; innovation: Defining &amp; managing IP strategy &amp; constantly improving products through R&amp;D</li><li>Building people capability: Training and mentoring engineers with the necessary skill set, assuring succession &amp; workforce planning &amp; organizational capability</li><li>Quality controller: Ability to assure quality for services, labels &amp; labs</li></ul> Motivational/Cultural Fit: <ul><li>Passion for technology</li><li>Talent development</li><li>Good communication skills and proactively communicate with team members and Customers</li><li>Effective planning &amp; Prioritization</li><li>Problem solving and Results driven</li></ul>

Responsibilities:&nbsp; <ul><li>Provide technical and commercial support to internal (sales, product management production, and engineering) and external customers for all the Smart Grid/Grid Monitoring Solutions Products.</li><li>Interpret customers specifications to select or create the correct TE Smart Grid/Grid Monitoring Solutions Product for their application and provide technical product support.</li><li>Support developing specifications and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.</li><li>Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and work with the Product Manager to make recommendations for necessary changes.</li><li>Manage new part number creation process for Smart Grid/Grid Monitoring Solutions Products.</li></ul> Requirements: Education &amp; Experience: <ul><li>Bachelor’s in electrical engineering, Power Systems, or a related field.</li><li>3+ years of experience in a product management, technical support, manufacturing engineering, application engineering, and/or technical sales, preferably in power grids, smart grids, or electrical distribution.</li></ul> Technical Skills: <ul><li>Required: Strong technical understanding of electrical engineering principles and applications.</li><li>Preferred: Knowledge of power grids and distribution grids.</li><li>Preferred: Understanding of smart grids, and grid monitoring. Other Skills &amp;</li></ul> Competencies: <ul><li>Driven to identify and resolve issues</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to work cross-functionally with engineering, sales, and product teams. • Bilingual English / Spanish is a plus</li></ul>

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility&nbsp;</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop our client’s position, brand awareness in distributor countries</li><li>Identifying growth opportunities by building relationship with key customers in the assigned area.</li><li>Support and Develops our client’s position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests</li></ul> ﻿Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>5-7 years of relevant working experience in business development or sales role in a similar B2B industry.</li><li>Working closely within a distribution environment managing distributor business in related industries across Ivory Coast with a focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new markets.</li><li>Excellent understanding of value selling techniques.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French and English language skills.</li><li>Willingness to travel up to 50% across the region</li></ul>

Skills

Industry

Location

Jobtitle

119 commercial planning Jobs found

Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

Sales Manager

Manager, Platform Engineer

Field Sales Executive (Business Development Manager)

Head of Sales, New Business Solution

Continuous Improvement Analyst

Staff New Product Development Engineer

Product specialist

Business Development Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

119 commercial planning Jobs found

Customer Service and Admin (CS&A) Team Lead

Application Support Lead (Retail & Wholesale)

Sales Manager

Manager, Platform Engineer

Field Sales Executive (Business Development Manager)

Head of Sales, New Business Solution

Continuous Improvement Analyst

Staff New Product Development Engineer

Product specialist

Business Development Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.