Customer Service and Admin (CS&A) Team Lead

Field Sales Executive (Business Development Manager)

Product specialist

Manager Transport Solutions - Bulk Freight

Commercial Counsel

Foodservice Channel Manager – Strategic Channels

Category Manager

Category Activation Manager

Sales Director - UK

Sales Director - US

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities:&nbsp; <ul><li>Provide technical and commercial support to internal (sales, product management production, and engineering) and external customers for all the Smart Grid/Grid Monitoring Solutions Products.</li><li>Interpret customers specifications to select or create the correct TE Smart Grid/Grid Monitoring Solutions Product for their application and provide technical product support.</li><li>Support developing specifications and sales support materials including but not limited to installation instructions, data sheets, cross references, etc.</li><li>Coordinate prototypes for testing with engineering and provide technical assistance to design feasibility and work with the Product Manager to make recommendations for necessary changes.</li><li>Manage new part number creation process for Smart Grid/Grid Monitoring Solutions Products.</li></ul> Requirements: Education &amp; Experience: <ul><li>Bachelor’s in electrical engineering, Power Systems, or a related field.</li><li>3+ years of experience in a product management, technical support, manufacturing engineering, application engineering, and/or technical sales, preferably in power grids, smart grids, or electrical distribution.</li></ul> Technical Skills: <ul><li>Required: Strong technical understanding of electrical engineering principles and applications.</li><li>Preferred: Knowledge of power grids and distribution grids.</li><li>Preferred: Understanding of smart grids, and grid monitoring. Other Skills &amp;</li></ul> Competencies: <ul><li>Driven to identify and resolve issues</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to work cross-functionally with engineering, sales, and product teams. • Bilingual English / Spanish is a plus</li></ul>

Key Responsibilities• Create an inquisitive culture within the operations team to promote situational awareness of bulk commodity movements, trends, corridors, potential clients and networks.&nbsp;• Manage the operations function and all related resources for single/multiple accounts.&nbsp;&nbsp;• Ensure sound customer relations are established and maintained.&nbsp;• Oversee the financial performance of the operation.&nbsp;&nbsp;• Maintain a safe working environment for all staff and visitors.&nbsp;• Manage and implement tactical and operational outcomes and responsibilities.&nbsp;• Projects (parcel orders) executed as per committed time frames.&nbsp;• Actively manage Subcontractor KPI’s to ensure service delivery standards are maintained.&nbsp;&nbsp;• Formulate operational plans for the operations team ensuring the BU’s attains its objectives.&nbsp;&nbsp;• Help develop and implement growth strategies for the business units.&nbsp;&nbsp;• Holding regular client performance reviews to align to the client’s strategies.&nbsp;&nbsp;• Establish and maintain customer centricity. Ensure this attitude and behaviour is instilled amongst the operations team.• Manage corporate governance compliance and SHEQ compliance together with the SHEQ Manager.&nbsp;&nbsp;• Talent management and succession planning to meet business and individual needs.&nbsp;&nbsp;• Drive transformation and skills development.&nbsp;&nbsp;• Creating and maintaining a climate and culture of high performance, this includes development and coaching.&nbsp;&nbsp;• Maintain preferential procurement spending targets.&nbsp;• Review reports and monitor performance while ensuring reports evolve with business changes and requirements.&nbsp;&nbsp;• Negotiate favorable rates to ensure business profitability and cost savings for the client.&nbsp;&nbsp;• Identify opportunities to take value proposition to the next level.&nbsp;&nbsp;• Translate strategy into action.&nbsp; Minimum Requirements• Honours Degree (NQF Level 8) • Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience.&nbsp; COMPETENCIES • Adaptability • Resilience • Interpersonal skills • Problem solving and analysis • Oral communication • Written communication • Quality conscious • Customer service and orientation • Leadership • Planning and organizing • Decision making PERSONAL ATTRIBUTES • High work ethic. • Self-motivated and proactive. • Integrity and accountability. • Passion and Energy: Passionate about finding solutions, positive and “can do” attitude and attention to detail. • Recognition and respect: Professionalism, ability to build and maintain professional relationships. • Commitment and pride: Flexibility in approach and thinking, involvement and contribution to employer and industry.

Responsibilities: <ul><li>Provides hands-on legal counsel and support on a broad range of commercial matters for the Energy business unit in America including sales, purchase, operations-related, licensing and service agreements.</li><li>Structure, review and negotiate complex agreements including agreements with EPC companies in our growing renewables business segment.</li><li>Business Counseling: Develop a strong relationship with internal clients and drive a culture of proactive legal support; provide proactive, solution-oriented advice to business stakeholders.</li><li>Compliance: Ensure compliance with applicable laws and policies through comprehensive compliance counseling and training. Support the development and implementation of appropriate compliance controls.</li><li>Risk Management: Identify and help to mitigate legal risks affecting the business.</li><li>Product Liability, Warranty Issues/Claims/General Commercial Litigation: Provide legal advice on potential product issues or quality claims, as well as on other typical types of commercial litigation, and, as necessary, interface with outside counsel on the litigation of such matters. Supervise outside counsel as necessary.</li><li>Dispute Resolution: Gather and review facts and information; provide a preliminary opinion on exposure and risk assessment with recommendations for resolution.</li><li>Collaboration across the Law Department: Collaborating on suitable projects or matters with members of other commercial and functional support teams of the our client Law Department across segments and regions.</li><li>Due Diligence: Identify legal issues for acquisitions.</li><li>General Advice: Provide general legal and practical proactive advice to the business, while being open minded and flexible.</li><li>Continuous Improvement: Identify continuous improvement opportunities related to the contract review process and the legal support provided to the Energy business unit, including identifying, developing and implementing best practices.</li></ul> Requirements: <ul><li>Must be a degreed and licensed attorney eligible to practice in at least one jurisdiction within the United States of America.</li><li>10+ years’ experience, including 7+ years general commercial legal experience in a major law firm and/or multinational corporation that support manufacturing.</li><li>Experience in the energy / power sector, preferred.</li><li>Fluency in English required; bilingual fluency in English / Spanish, preferred.</li><li>A pro-active and energetic approach that ensures that the corporation’s business and legal risks are being anticipated and responded to effectively.</li><li>Ability to manage multiple requirements and remain composed under pressure.</li><li>Experience in managing projects and cross-functional teams in these efforts.</li><li>Ability to travel. Travel is estimated at about 10-25% and can include international travel.</li></ul>

Responsibilities: Strategy Development &amp; Execution: <ul><li>Develop &amp; execute a Channel strategies for strategic channels, namely QSR, FSR, Hotels which should be aligned to the overall strategy of Foodservice SSEAHK.</li><li>Define NPD and L&amp;L opportunities that we can bring to our key customers in these respective channels.</li><li>Ensure business processes are in place to support the tools required to execute against the channel/customer strategies.</li></ul> Customer Management: <ul><li>Build and maintain relationships with key influencers, decision makers with regional key customers in SSEA.</li><li>Create and drive JVP with regional Key Accounts like Jollibee, Burger King, McDonalds, Subway, etc., aligned to our strategic ambition.</li><li>Develop Key Account Management program for local country sales teams (including distributors).</li><li>Lead &amp; directly execute QSR/FSR/Hotel plans from International Zone Foodservice.</li><li>Liaise with International Zone Foodservice for global QSR contracts, participate &amp; negotiate contracts with QSR tenders.</li><li>Drive value-creation initiatives/solutions with QSR/FSR/Hotel Key Accounts (e.g. insight-drive menu ideation).</li><li>Gain a deep understanding of customer needs, strategies, consumer/market insights, and business drivers and use these to develop clear customer account plans that are aligned with</li><li>commercial targets (e.g. NSV, CMA).</li></ul> Financial: <ul><li>Achieve NSV &amp; CCMA objectives in the AOP.</li><li>Effectively manage D&amp;A &amp; A&amp;P allowances to yield the highest NSV.</li><li>Ensure Strategic channels QSR FSR Hotels are achieving its sell-out targets in core countries – PH, TH, HK, MY, SG.</li></ul> Supply Chain: <ul><li>Manage NPD and L&amp;L opportunities for strategic channels (QSR, FSR, Hotel) in SSEAHK.</li></ul> Market Intelligence: <ul><li>Set up systems to ensure best in class sales intelligence (market, competitor activity) is gathered and analysed by Foodservice Marketing for inclusion in the S&amp;OP process.</li></ul> Leadership, Organization &amp; Team Development: <ul><li>Create/enhance the Channel Management programs for key accounts.</li><li>Train and develop local sales team in core countries on key account management and execution of channel strategies.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s degree in business discipline.</li><li>Fluent in both spoken and written in English.</li></ul> Industry Experience: <ul><li>At least 10 years sales experiences in multinational FMCG with at least 5 years of Key Account Management experience in the QSR/FSR/Hotel channel.</li></ul> Technical/Functional <ul><li>Strong skills in Key Account Management.</li></ul> Expertise: <ul><li>Proficient in Foodservice trading terms.</li><li>Results driven. Effectively works under pressure towards delivering stretch targets.</li><li>Working knowledge of finance and its effect on both end customer and supplier.</li><li>Objective analytical skills. Ability to analyze and use data and solve problems.</li><li>roficient in negotiation.</li><li>Results-oriented, Team player.</li><li>Strategic business skills and acumen.</li><li>Clarity of thought and strong communication skills.</li><li>Extrovert with pleasing personality</li></ul>

Responsibilities: <ul><li>Develop thought category leadership through analysis and provide insights that in line with Category Strategy.</li><li>Analyze category/consumer/shopper data and translate into actionable category insightsand retailer strategies.</li><li>Lead in promotion analysis and provide key findings and recommendation on promotion mechanics to deliver sales and good ROI.</li><li>Develop recommendation on range, assortment, planogram for assigned category.</li><li>Work closely with cross function team and support commercial team on developing category selling story for retailers.</li></ul> Requirements: <ul><li>Bachelor or Higher Degree in any fields.</li><li>At least 5 years of experience Trade Marketing/Category Management in FMCG.</li><li>Business Acumen and action oriented.</li><li>Strong analytical skills for root cause analysis.</li><li>Strong interpersonal skills to work with multiple business partners and team management.</li><li>Advanced Excel (Pivot table, formula etc.) to simplify data processing and analytics.</li><li>Fluent in English communication, presentation and written skill.</li></ul>

Responsibilities: <ul><li>Achieving brand consolidated targets through building differentiated shopper-centric account strategies and leading the translation and execution of the marketing strategy into impactful retailer program, respecting and tracking budget to achieve brand target.</li><li>Lead in developing NPD Launch plan (including NPD performance tracking) and trade activation plan to maximize brand performance.</li><li>Regular tracking on brand sales performance with target and develop action plan if performance is off track</li><li>Own overall brand merchandising and planogram to strengthen brand image and position in retailers.</li><li>Full Responsibility for all POSM management (developing design, production &amp; Delivery), GWP &amp; Value Set management to achieve targeted KPI and ensure implement flawless in-store execution within agreed timeline.</li><li>Plan and Monitor PPP Budget and evaluate performance of key in-store activation (Booth Animation / Mini Event / Customer Theme / Lucky Draw / Value Set).</li></ul> Requirements: <ul><li>Bachelor’s degree in any related fields.</li><li>Minimum 4 years’ business experience in trade marketing function.</li><li>Able to work cross-functionally at all levels.</li><li>Has demonstrated leadership capability (not necessarily people management), strong commercial acumen in previous roles.</li><li>Consistent strong performance and results in previous roles.</li></ul>

Role Description: <ul><li>The role is a key position within sales team to drive sales and business development activities in the region.&nbsp;</li><li>This role’s primary responsibility is to achieve new business targets for our client GR&amp;RS services.</li><li>The candidate will develop relationships with decision-making CxO level executives at commercial and regional banks, as well as drive the sales cycle of all sales opportunities in his / her respective portfolio / territory from initial prospect communication through contract execution working along with service line and solutioning teams which are located both onsite and offshore.</li></ul> Responsibilities: <ul><li>Engage with key clients, prospects, industry experts to build strategic relationships with commercial and regional banks in areas such as corporate and commercial lending, lending operations, structured finance, model risk management, portfolio monitoring, data and risk management.&nbsp;</li><li>Add new logos and mine existing engagements to expand the market share</li><li>Work closely with Global Head of Sales and Service Line leaders to plan and execute market entry strategies for new products and services, ensuring successful traction</li><li>Collaborate with internal teams including presales, marketing, delivery to align sales efforts and deliver a high-quality client experience</li><li>Act as a senior ambassador of the business by representing at industry events, conferences, and seminars in the region</li><li>Prepare and present regular updates on sales performance, market trends to the Global Head of Sales</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Sales, Marketing, or a related field; MBA or advanced degree preferred.</li></ul> Skills required <ul><li>8 + plus years of experience with proven expertise in working with Capital Markets Assets buy side.</li><li>Research Houses, PE firm, PE led portfolio companies, start-ups&nbsp;</li><li>people who have worked with C-Suite / stakeholders</li><li>Strong business acumen with a demonstrated track record of driving revenue growth and achieving sales targets in the region</li><li>Excellent communication and interpersonal skills, with an ability to negotiate and influence at all stakeholder levels</li><li>Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions</li><li>Willingness to travel to meet customers as needed.</li></ul> Work Location <ul><li>Hybrid</li></ul>

Role Description: <ul><li>The role is a key position within Our client GR&amp;RS (Global Research &amp; Risk solutions) sales team to drive sales and business development activities in the region.&nbsp;</li><li>This role’s primary responsibility is to achieve new business targets for our client GR&amp;RS services.</li><li>The candidate will develop relationships with decision-making CxO level executives at commercial and regional banks, as well as drive the sales cycle of all sales opportunities in his / her respective portfolio / territory from initial prospect communication through contract execution working along with service line and solutioning teams which are located both onsite and offshore.</li></ul> Responsibilities: <ul><li>Engage with key clients, prospects, industry experts to build strategic relationships with commercial and regional banks in areas such as corporate and commercial lending, lending operations, structured finance, model risk management, portfolio monitoring, data and risk management.&nbsp;</li><li>Add new logos and mine existing engagements to expand the market share</li><li>Work closely with Global Head of Sales and Service Line leaders to plan and execute market entry strategies for new products and services, ensuring successful traction</li><li>Collaborate with internal teams including presales, marketing, delivery to align sales efforts and deliver a high-quality client experience</li><li>Act as a senior ambassador of the business by representing at industry events, conferences, and seminars in the region</li><li>Prepare and present regular updates on sales performance, market trends to the Global Head of Sales</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Sales, Marketing, or a related field; MBA or advanced degree preferred.</li></ul> Skills required <ul><li>8 + plus years of experience with proven expertise in working with commercial and regional banks</li><li>Experience in corporate/commercial/and wholesale banking</li><li>Strong business acumen with a demonstrated track record of driving revenue growth and achieving sales targets in the region</li><li>Excellent communication and interpersonal skills, with an ability to negotiate and influence at all stakeholder levels</li><li>Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions</li><li>Willingness to travel to meet customers as needed.</li></ul> Work Location <ul><li>US- Mid-west/Southeast</li><li>Remote&nbsp;</li></ul>

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45 commercial accumen Jobs found

Customer Service and Admin (CS&A) Team Lead

Field Sales Executive (Business Development Manager)

Product specialist

Manager Transport Solutions - Bulk Freight

Commercial Counsel

Foodservice Channel Manager – Strategic Channels

Category Manager

Category Activation Manager

Sales Director - UK

Sales Director - US

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Skills

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Location

Jobtitle

45 commercial accumen Jobs found

Customer Service and Admin (CS&A) Team Lead

Field Sales Executive (Business Development Manager)

Product specialist

Manager Transport Solutions - Bulk Freight

Commercial Counsel

Foodservice Channel Manager – Strategic Channels

Category Manager

Category Activation Manager

Sales Director - UK

Sales Director - US

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.