Customer Account Manager

Channel Manager

Executive Chef 

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Collaborate with country Foodservice commercial team on a full understanding of product category sell-out performance by key countries, by sub-channel, and by strategic channel – root-cause analysis on performance drivers, identify core vs non-core SKUs, actively participate in routines with country commercial team to discuss key enablers to drive growth.</li><li>Develop and implement foodservice marketing plans with precise communication to our target audience which are professional chefs, fostering strong &amp; effective communication of brand-customer proposition.</li><li>Identify in-store off-take opportunities in our strategic channels QSR, FSR, Hotels and create programs that will drive consumer off-take, especially front-of-house &amp; back-of-house solutions.</li><li>Foodservice insights &amp; trends for co-creation/menu ideation sales pitches.&nbsp;</li><li>Support the development of business plans by giving visibility on macro-overview of product category sizing and market share by country.</li><li>Monitoring market trends, competitor activities, sales strategies, and pricing policies, and regularly report findings to management and other relevant departments, offering appropriate recommendations.</li><li>Collaborate with Commercial Chef on: Identifying product differentiation vs key competitors of core SKUs.&nbsp;</li><li>Building selling kits to enable commercial team in their selling conversations.&nbsp;</li><li>Specifying product features advantages &amp; benefits, unique selling point / reason to-believe.</li><li>Develop positioning for foodservice trade proposition for use in media and sales tools.</li><li>Responsible for managing and executing digital quantitative testing for front-running concepts as part of the vetting process.</li><li>Manage annual marketing budget. Obtain cost estimates, manage project budgets, and lead creation and execution of approved projects.</li><li>Lead cross functional project teams. Set clear logical project objectives, plans, and timelines.&nbsp;</li><li>Communicate progress and outcomes to project stakeholders.</li></ul> Requirements: <ul><li>Bachelors degree or higher, with approximately 7 years of experience in Marketing and/or Product Management within food or fast-moving consumer goods industry.&nbsp;</li><li>Extensive knowledge of Western-style fast food, casual dining, bakery shops, five-star hotels, and industrial catering channels, with a proven track record of developing end users for Western-style restaurant chain clients.&nbsp;</li><li>Demonstrated experience in team management.&nbsp;</li><li>Excellent communication and negotiation skills.&nbsp;</li><li>Strong analytical and problem-solving abilities, along with effective communication, coordination, and organizational skills.&nbsp;</li><li>Keen numerical acumen, market awareness, with a strong drive to achieve targets.&nbsp;</li><li>Ability to thrive under pressure.&nbsp;</li><li>Excellent presentation and logical thinking capabilities.&nbsp;</li><li>Growth mindset</li></ul>

Responsibilities:Design food menus, create signature recipes, and train chefs on how to prepare and plate dishesManage a kitchen staff, including chefs, sous chefs, cooks, and dishwashersManage a kitchen budget and take budget into account when creating menus, ordering food, and hiring new back-of-house employeesSupervise food storage, food handling, and kitchen operations to ensure food is fresh, proper safety and handling procedures are being followed, and processes are efficientRequirements:2+ years of culinary education.Advanced knowledge of food professional principles and practices.Proficient knowledge of human resources managementExcellent communication skills.

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Customer Account Manager

Channel Manager

Executive Chef

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3 chef Jobs found

Customer Account Manager

Channel Manager

Executive Chef

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow is on a mission to connect companies with the best talent across the globe.