Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Senior Manager R&D/Product Development Engineering

Senior Analyst ITP Forensics

Salesforce Engineer

Manufacturing Engineering Molding Engineer

Regional Sales & Business Development Manager

Regional Solution Architect AMEA

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

The Role:Responsible for establishing and driving the SSA sourcing strategy and initiatives, optimizing procurement processes, and ensuring the efficient acquisition of goods and services to support the organizations operational needs. Manage supplier relationships, negotiate contracts, and implement cost saving measures while maintaining high standards of quality and compliance. Collaborate closely with cross functional teams to align sourcing strategies with business goals, drive continuous improvement, and contribute to the overall success of the Region by securing competitive advantages through effective procurement practices. Support the alternative energy sourcing strategy in alignment with global and regional sustainability goals. Develop and implement localization, indigenization, and preferential procurement processes. Key Responsibilities:• Lead the HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures.• Develop and implement regional procurement strategies and roadmap that align with global and regional business objectives.• Lead sourcing initiatives to achieve cost savings, improve quality, and ensure timely delivery.• Ensure procurement activities align with organizational goals and regulatory requirements.• Identify, set, and communicate the pipeline of initiatives in collaboration with direct reports and senior leaders from various business units within the organization.• Set strategic objectives for tender management, ensuring alignment with organizational goals.• Process Governance: Establish and enforce standardized tender management processes and best practices.• Review and Approval: Oversee the preparation, evaluation, and negotiation of tenders, ensuring compliance with company policies and legal requirements.• Risk Management: Identify and mitigate risks associated with the tendering process.• Develop and implement supplier performance management systems to ensure high standards of quality, delivery, and service.• Establish and maintain strong relationships with key suppliers to foster collaboration and innovation.• Support direct reports in negotiating contracts and manage supplier agreements to ensure favorable terms and conditions.• Support direct reports in driving supplier performance and support regions/countries in offsetting performance gaps including but not limited to value tracking• Ensure compliance with procurement policies, procedures, and ethical standards.• Identify and mitigate risks associated with procurement activities.• Manage audits and implement corrective actions as necessary.• Establish and maintain effective contract management templates in collaboration with the legal department.• Ensure all contracts are comprehensive, compliant, and effectively managed throughout their lifecycle.• Ensure direct reports manage any potential risks in the various contracts under management.• Address legal and contractual matters promptly in consultation with business and Legal department.• Liaise with internal and external auditors on audit findings and conflict of interest throughout the source-to-contract process.• Negotiate and ensure contracting for key critical contracts.• Act as liaison between suppliers and internal customers.• Develop and manage the procurement budget, ensuring alignment with financial targets.• Monitor and report on procurement performance, including cost savings and value creation.• Implement cost-control measures and drive continuous improvement initiatives.• Support the identification and engagement of stakeholders during strategy development and sourcing execution projects.• Forge and influence stakeholders on procurement processes across various departments and levels.• Act as an interface between global procurement and local procurement operations teams.• Provide insights on procurement analytics to support operations teams.• Prepare stage gate documentation and facilitate communication with suppliers on policies and procedures.• Perform analysis of business requirements such as supply markets, supply chains, demand patterns, and commodity strategies.• Drive sustainability and governance initiatives within procurement activities.• Promote and help achieve Group Procurement BBBEE preferential procurement, enterprise development and localization/indigenization objectives and targets.• Report regularly on progress and compliance with these requirements.• Provide input and actively participate in the implementation and management of procurement automation tools to streamline tender management, improve efficiency, and reduce manual errors.• Specification Requirements: Contribute to the development of specification requirements for automation tools to ensure they meet the needs of the procurement function.• Technology Implementation: Oversee the integration of new technologies into procurement processes, ensuring seamless adoption and usage.• Training and Support: Provide training and support to the procurement team on new automation tools and technologies to maximize their benefits.• Monitor the performance of automated systems to ensure they are functioning as intended and providing the expected benefits.• Identify and drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.• Foster a culture of continuous improvement within the procurement team by encouraging innovative thinking and the adoption of new technologies and methodologies.• Monitor industry trends and emerging practices to ensure the organization remains at the forefront of procurement excellence. Minimum Requirements:• Bachelor’s degree/University degree or equivalent qualification • Post-graduate qualification would be advantageous&nbsp;• Professional certification in procurement (e.g., CPSM, CIPS) is highly desirable.&nbsp;• Minimum of 8 years of relevant experience in procurement, with at least 3 years in a leadership role within a regional/global diversified entity with a deep knowledge of regional procurement.&nbsp;• Demonstrated ability to lead and manage a high-performing team.&nbsp;• Excellent interpersonal skills and ability to support all levels of the organisation, especially core strategic relationships.&nbsp;• Strong knowledge of regional procurement best practices, market trends, and regulatory requirements.&nbsp;• Experience with procurement technology and systems (e.g., ERP, e-procurement platforms).&nbsp;• Proven experience in strategic sourcing, supplier management, and contract negotiation.&nbsp;• Proven track record of developing and implementing successful strategies and achieving cost savings in a sustainable manner.&nbsp;• Strong understanding of procurement best practices, compliance, and risk management.&nbsp;• Able to perform long-term strategic planning.&nbsp;&nbsp;• Excellent problem-solving and financial analysis skills.&nbsp;• Ability to lead cross-functional teams and manage multiple projects simultaneously.&nbsp;• Leadership and people management&nbsp;• Strategic thinking and planning&nbsp;• Negotiation and contract management&nbsp;• Supplier relationship management&nbsp;• Financial acumen&nbsp;• Risk management and compliance&nbsp;• Analytical and problem-solving skills&nbsp;• Effective communication and stakeholder engagement&nbsp;• Strong communicator&nbsp;• Ability to build and nurture strategic relationships, internally and externally&nbsp;• Strong collaborator&nbsp;• Results oriented&nbsp;

Overview: <ul><li>We are looking for an energetic, self-driven and focused candidate for Business Development role for our business in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.&nbsp;</li><li>The candidate have the advantage of working on different verticals (Rx, OTC, diagnostics and devices), various business models under different therapeutic categories.&nbsp;</li><li>The candidate will be working closely with Country Head – India business and Regional Lead of BD&amp;L.&nbsp;</li></ul> Responsibilities: <ul><li>Building business proposals, market evaluation, sales forecasting, pricing strategies, go-to market plan, P&amp;L assessment and new product launches&nbsp;</li><li>Conduct comprehensive market research for purposes of new business expansion, new products, internal-external portfolio assessment.</li><li>Support end-to-end development and delivery of new business pitches and presentations.</li><li>Close collaboration and communication with internal teams and external stakeholders.</li><li>Assessing timelines, logistics, schedules, cost and other estimations associated with a project.</li></ul> Requirements: <ul><li>B.Pharma / B.Tech with MBA with 6+ years of relevant experience in marketing, sales and business development&nbsp;from Pharma / Medical services (age group mid to late 30s)</li><li>Proven track record of generating new business leads, work on new business leads, project management.</li><li>Proficiency in MS Office / CRM software / Power point presentation and data analysis.</li><li>Proficiency in English</li><li>Therapeutic &amp; Market knowledge.</li><li>Communication and negotiation skills</li><li>Ability to build rapport.</li><li>Time management and planning skills</li></ul>

Responsibilities: <ul><li>Develop and implement strategies to align organizational and departmental objectives.</li><li>Oversee performance requirements, manage budgets, and administer project schedules.</li><li>Assess risk and ensure compliance within projects handled by the team.</li><li>Mentor engineers, fostering growth and nurturing talent within the organization.</li><li>Resolve technical and operational challenges impacting the high-speed cable assembly team.</li><li>Collaborate with cross-functional teams such as sales, product management, and field engineering.</li><li>Plan and execute special projects to improve workflow efficiency and enhance capabilities.</li><li>Interact with customers and suppliers to gather insights and translate them into actionable product requirements.</li><li>Establish and utilize technical networks within and outside the organization. Contribute to industry standards for high-speed cable assembly products.</li></ul> Requirements: <ul><li>Bachelor’s degree or higher in Mechanical Engineering or a related field. 12+ years of engineering product development experience.</li><li>5+ years of experience in engineering management. Industry experience in connectors and cable assembly preferred, especially high-speed cable assemblies.</li><li>Full product development lifecycle experience, from customer requirements to production release. Proficiency in 3D CAD, CAE applications, and GD&amp;T.</li><li>Strong understanding of manufacturing processes, including PCB, bulk cable, stamping, molding, plating, and assembly.</li><li>Experience in design for manufacturability to meet mechanical, environmental, electrical, and cost requirements.</li><li>Excellent interpersonal communication and cross-functional team collaboration skills.</li><li>Demonstrated leadership and accountability in a global work environment.&nbsp;</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: <ul><li>Participate in discussions and negotiations with business representatives about requested functionality</li><li>Development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas</li><li>Working with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts</li><li>Building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On</li><li>Participate in the code reviews and ensure the code achieves appropriate test coverage</li><li>Working of the DevOps processes migrate changes from development to QA to production environment using Flosum or other industry leading toolsSalesforce Certification: Admin, Platform Developer</li><li>Designing and developing custom user interfaces using Visualforce.</li><li>Creating custom objects, fields, and relationships to tailor Salesforce to business requirements.</li></ul> Requirements: <ul><li>Ability to author technical solution approach and design documentation</li><li>Analytical skills and ability to debug and resolve issues/defects</li><li>Experience with data updates / data migration using Data Loader and other Salesforce tools</li><li>Experience with Salesforce Governor limits</li><li>Some Project Management Skills</li><li>Strong knowledge with Service Cloud, CRM Analytics &amp; Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors,Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)</li><li>Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze,and assign user stories to agile development team</li><li>Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)</li><li>Written and verbal communication skills</li><li>Self-Motivated learner</li></ul>

Responsibilities: <ul><li>Responsible for Molding Process, Tool Design development, (New &amp; Old tools) Qualification and Trial</li><li>Improves manufacturing efficiency by analyzing and planning workflow, space requirements, and equipment layout</li><li>Participate and engage on product development, Tool Design, DFMEA / PFMEA</li><li>Work with Global COE Assembly to drive continuous improvement in Molding Technology / Process</li><li>Maintain proper documentation and for all Mold tooling, Spares, Mold and Process Set-up Sheets</li><li>Ensure all Tooling / Mold design drawings (Soft &amp; Hard Copy) are up to date.</li><li>Impart trainings and development for new joiners, Technical Trainees etc</li><li>Multi skilling among, Stamping tool design and Mould tool design&nbsp;</li><li>Coordinating with inter-department and assists with investigations of reject product and the development of corrective actions.</li><li>Drive company OA culture in shop floor.</li><li>Coordinate with Manufacturing Engineer for new product development and process improvement.</li><li>Assessing resource requirements and opportunity for Automation and Process Productivity improvement</li><li>Review of company OA deployment</li><li>Review ISO documents and update</li><li>Engage in ISO audits</li><li>Visit vendors for Assembly tooling assessment (Capability, Know How &amp; Capacity)</li></ul> Requirements: <ul><li>Bachelor in Mechanical Engineering major or Industrial Engineering</li><li>3-5+ years’ experience and practitioner in the Tooling Design &amp; Development</li><li>CAD Knowledge Must, preferably Pro E / Creo &amp; Auto-cad, Solidworks, NX, etc.</li><li>DFM analysis, New Mold / Tooling RFQ</li><li>Stamping Tool Debugging</li><li>Computer Knowledge, MS Office etc, SAP knowledge added advantage</li><li>Tool Room Process’s</li><li>Tooling Knowledge</li><li>Know How on core competencies (Stamping, Tool Design, Auto- Assy is an added advantage)</li></ul>

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value&nbsp;</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth&nbsp;</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility&nbsp;</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop the position, brand awareness in distributor countries Identifying growth opportunities by building relationship with key customers in the&nbsp;assigned area.</li><li>Support and Develops position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors.</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability&nbsp;and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to&nbsp;capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>7+ years of relevant working experience in business development or sales role in a similar B2B within building /construction systems industry.&nbsp;</li><li>(Elevators and Escalators, Electromechanical construction products / systems, Air Conditioning systems, HVAC systems, Plumbing, Electrical distribution and power systems, power generators,&nbsp;</li><li>Building Management Systems, Building controls and automation, Security systems for&nbsp;</li><li>buildings, construction material … ect)</li><li>Working closely within a distribution environment managing distributor business in related industries across NWA with focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new&nbsp;markets.</li><li>Excellent understanding of value selling techniques to building consultants, developers and contractors.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French and English language skills.</li><li>&nbsp;Willingness to travel up to 50% across the region.</li></ul>

Responsibilities: <ul><li>Senior Solution Architect – AMEA will be the key responsible for driving solution strategy across tech programs for AMEA, for the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, risk management and relationship management.</li><li>SAP is the underlying stack for our Enterprise Systems and the solution architect will be pivotal in driving standardization in SAP Platform while collaborating with Business Units to deliver capabilities for Business.</li><li>Individual has direct accountability for the Standard and scalable solution design that are provided by our staff and third-party service providers.</li><li>This is a leadership role providing strategic direction to multiple globally diverse teams in the delivery of projects spanning across ERP and non-ERP platforms.</li><li>Works with all IT Services teams (Applications teams, business partners, business clients, external vendors, and service delivery partners, Security, infrastructure) to define, prototype, and implement new technologies in support of business objectives and projects.</li><li>This role will provide Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>This role will be pivotal in enabling future-fit capabilities by framing the Technology Roadmap for AMEA, as well ensuring a standard template solution design for S4 HANA in AMEA.</li></ul> Requirements: <ul><li>16-18 years of relevant technical and business work experience</li><li>Engineer/MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Manage senior business stakeholders in a matrix organization</li><li>Has the experience and cultural awareness required to work effectively with a global team.</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in the identification, evaluation and documentation of process flows, risks, and controls</li><li>Expertise in SAP ECC and SAP S4, including all modules such as MM, FI, CO, SD, PM etc.</li><li>Good understanding and background on Business Processes as part of digitization</li><li>Should have run large scale tech led transformation programs</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li>Experience managing multiple vendors and external project resources</li><li>Proven ability to manage talent and team</li><li>Very strong academic background</li><li>Can do attitude and problem-solving mindset</li><li>Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

Role Description: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li></ul> <ul><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any). Cross- Functional Collaboration:</li></ul> <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management.</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector.</li><li>Proven track record of managing key accounts and achieving sales targets Skills.</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients.</li><li>Strong analytical and problem-solving abilities.</li><li>Proficiency in CRM software and Microsoft Office Suite Attribute.</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Strategic thinker with a customer-centric approach.</li></ul>

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94 workflow planning Jobs found

Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Senior Manager R&D/Product Development Engineering

Senior Analyst ITP Forensics

Salesforce Engineer

Manufacturing Engineering Molding Engineer

Regional Sales & Business Development Manager

Regional Solution Architect AMEA

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

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Skills

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94 workflow planning Jobs found

Director – Procurement Sourcing SSA

Business Development Lead (Global Role)

Senior Manager R&D/Product Development Engineering

Senior Analyst ITP Forensics

Salesforce Engineer

Manufacturing Engineering Molding Engineer

Regional Sales & Business Development Manager

Regional Solution Architect AMEA

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.