Logistics Supervisor

Regional Supply Chain Manager

Customer Account Manager

Supply Chain Manager

Customer Service

Senior Analyst, Global Trade Compliance EMEA

Chief Operations Office (COO) Ports & Terminals

VP/Senior Director, Architecture

Sr Electrical Project Manager

Customer Service Manager

Responsibilities: <ul><li>People Management and People Leader&nbsp;</li><li>PEZA, Customs and All Government Offices Management Related to Plant and Transportation (International and Local)</li><li>Escalation for transportation, Inbound and Outbound logistics operations.</li><li>Global Trade Compliance interaction with trade people to make sure all shipments are compliant from origin and destination side</li><li>Global Supply Chain Management&nbsp;</li><li>Escalation point person for all of shipments to ensure the compliance on regulations</li><li>Monitoring of the deliveries, handling insurance coverages, duties as well as tax obligations</li><li>Designing and implementing all export and import strategies and preparing effective business plans Resolving the queries of the clients related to export and import process and expenses.</li><li>Interact with customers/clients face to face or over the phone and foster and develop relationships with customers/clients</li><li>Review and Approval of all incoming bill of lading with attention to discrepancies.</li><li>Audits bill of lading to ensure billing requirements are met.</li></ul> Requirements: <ul><li>Bachelors Degree in Supply Chain, Industrial Engineering</li><li>Monitoring of performance of all forwarders, couriers and service providers related to Transportation</li><li>SOP and SOW Management&nbsp;</li><li>Communication and Coordination with PEZA, Customs, PDEA, Brokers, Consultants and other government agencies as needed.</li><li>On time Renewal of all government requirements for shipment purposes</li><li>Reports and Analysis on Freight Spend and Transportation improvement programs</li><li>Cost Savings&nbsp;</li><li>Meeting all the compliances related to regulatory and corporate requirements</li><li>Follows rules and regulations EHS, GST etc.</li><li>Environmental health and safety associated with his responsibilities</li></ul>

Responsibilities: Supply Chain Strategy &amp; Management: <ul><li>Develop and implement regional supply chain strategies to improve efficiency, reduce costs, and enhance service delivery across all export markets.</li><li>Monitor, evaluate, and improve the end-to-end supply chain operations, including procurement, transportation, warehousing, and inventory management, ensuring smooth export processes.</li><li>Oversee the management of regional distribution centers (Singapore and Malaysia) and logistics partners to ensure timely and cost-effective deliveries to international customers.</li></ul> Export Management &amp; Compliance: <ul><li>Manage all aspects of export operations, ensuring compliance with international trade regulations, export documentation requirements, and customs procedures.</li><li>Liaise with customs brokers, freight forwarders, and regulatory bodies to ensure shipments are cleared promptly and efficiently.</li><li>Stay current on global export laws, tariffs, and trade restrictions, advising senior management on potential impacts to the supply chain.</li></ul> Vendor &amp; Stakeholder Management: <ul><li>Build and maintain relationships with key suppliers, shipping partners, and third-party logistics providers to ensure service excellence and cost-effective solutions.</li><li>Collaborate with internal departments (sales, finance, production, etc.) to align supply chain operations with business goals and customer requirements.</li></ul> Inventory &amp; Demand Planning: <ul><li>Ensure that regional inventory levels are optimized to meet customer demand while minimizing excess stock.</li><li>Work closely with demand planning and sales teams to forecast export demand accurately and plan supply accordingly.</li><li>Manage inventory distribution to various international markets to balance supply and demand while minimizing transportation costs.</li></ul> Performance Monitoring &amp; Reporting: <ul><li>Track key performance indicators (KPIs) related to supply chain operations, including delivery lead times, export compliance, and cost efficiency.</li><li>Provide regular reports and insights to senior management, identifying opportunities for improvement and addressing any supply chain disruptions.</li><li>Lead continuous improvement initiatives to enhance regional supply chain performance.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, International Business, Logistics, or a related field.</li><li>Minimum of 10-15 years of experience in supply chain management with a focus on export operations, international logistics, and trade compliance.</li><li>Proven expertise in managing the complexities of export logistics, including customs clearance, freight forwarding, and export documentation.</li><li>Strong understanding of global trade regulations, including import/export restrictions, tariffs, and international shipping standards.</li><li>Experience in managing cross-functional teams and working with external partners to drive efficiency and cost reduction.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li></ul> Key Competencies: <ul><li>Leadership and team management</li><li>Problem-solving and decision-making</li><li>Cross-cultural awareness and sensitivity</li><li>Negotiation and relationship-building</li><li>Strong attention to detail</li><li>Project management skills</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Drive, and implement standardized process of Inventory &amp; Logistics within AP which align with across AP and global strategies&nbsp;</li><li>Drive country and plants to meet SCM KPI (inventory &amp; logistics etc.) within business target.&nbsp;</li><li>Execute the lean tools to continuous improvement&nbsp;</li><li>Resolve conflicts cross sites and functions in accordance with targets&nbsp;</li><li>Plan, manage and track supply plan and be key players in S&amp;IOP process&nbsp;</li><li>Drive freight planning to minimize freightage, on time delivery and flexibility</li><li>Leverage on resources commonality across sites and work cross-regional collaboration</li><li>Conduct freight control and partner with global logistics to ensure streamlining of transportation and warehouse management</li><li>Strong execution capability to achieve the short term and long-term strategy and goals</li><li>Support training launch to improve the capability of APAC team</li></ul> Requirements:&nbsp; <ul><li>Bachelor degree, ERP expert, supply chain related certification preferable&nbsp;</li><li>Strong leadership and able to drive improvement of cross functional team&nbsp;</li><li>Over 10 years of on the job management experience with solid achievement</li><li>At least 7 years SCM experience in multinational companies in the automotive components industry&nbsp;</li><li>Over 5 years of job automotive plant and non-plant operation management&nbsp;</li><li>Focus on execution and ability to drive results</li><li>Fluent speaking in Chinese and English&nbsp;</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

ABOUT: We are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior analyst (based in Hungary) plays a critical role in supporting trade operations and compliance within the Business Unit (BU). The GTS AUT BU senior analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade. This role reports into the Senior Manager GTS Automotive EMEAI and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the GTS AUT BU senior analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations. The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.&nbsp;&nbsp; Responsibilities: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU in EMEA to ensure TE’s compliance with import/export laws and regulations</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders in EMEA on trade-related matters.</li><li>Actively contribute to duty savings and other projects</li><li>Embed and train GTS SOPs and other processes locally</li><li>Work with BU stakeholders and counsel in EMEA to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g., make use of applicable Free Trade Agreements, processing regimes etc.)</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li><li>Talent Development &amp; Leadership</li><li>Create a culture of engagement and performance in alignment with TE’s core values</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>6+ years’ experience in global trade compliance</li><li>Preferred: 3+ years’ experience in supporting trade functions within an industrial, communications, transportation, or similar business</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in Hungary and preferably other countries in the EMEA region</li><li>Functional knowledge of customs classification, including direct experience classifying products under the Harmonized Tariff System</li><li>Preferred: Functional knowledge of export classification</li><li>Preferred: Familiarity with customs valuation (e.g., assists, transfer price adjustments)</li><li>Preferred: Experience in post-entry/post-shipment audits and process audits in general</li><li>Preferred: Experience actively participating in cross-functional group projects</li><li>Experience interfacing directly and effectively with government agency authorities</li><li>Advanced Excel and/or PowerBI skills are a plus</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Highly developed decision-making skills in a fast-paced environment</li><li>Excellent organizational habits and priority management</li><li>Ability to foster teamwork and internal and external relationships</li><li>Customer focused with a commitment to quality</li><li>Preferred: Customs Broker License or other Customs / Trade certification&nbsp;</li><li>Travel may be necessary in fulfilment of responsibilities&nbsp;&nbsp;</li></ul>

The RoleLead Luanda Ports &amp; Terminals Operations. Control daily Container, GC/Bulk operations, Planning, and Safety; plan and monitor terminal capacity to ensure the necessary capacity based on business forecasts and to achieve the Companys profit, revenue, and operational goals.The position is responsible for overseeing daily port activities, ensuring efficient operations, compliance with safety standards, and alignment with business goals. This role includes strategic planning, capacity management, stakeholder engagement, and promoting a culture of safety and excellence in line with policies and Principles.&nbsp; Key Responsibilities• Implement, direct, and administer the general policies established; develop the Business Units annual and long-term (business) plans, and plan, develop, and approve specific policies, programs, procedures, and operational methods in line with the general policies.• Ensure there are adequate resources, skilled labour, and equipment to sufficiently support daily operations.• Plan, develop, and implement strategies to accommodate terminal capacity expansion to meet current and future organizational needs.• Take a leadership role in establishing performance indicators for all operational directorate functions and monitor performance against operational goals.• Conduct weekly meetings to report on terminal performance and other significant activities.• Maintain close contact with shipping companies, logistics firms, customs agents, transportation companies, customs authorities, port authorities, and other legal authorities to ensure their requirements are met.• Establish port operations according to plans, standards, and procedures consistent with global policies.• Establish and implement current and long-term goals, objectives, plans, and policies for port operations, technical activities, and expansion.• Provide input for effective strategies to operate the terminal at optimal levels within operational opportunities and constraints.• Be responsible for leading most of the main functions of the Port, maintaining and creating safe working conditions while ensuring and maintaining high productivity and economical operations.• Take a leadership role in selecting, negotiating, and finalizing agreements with suppliers and customers, and where appropriate, be responsible for executing and maintaining agreed service levels.• Provide a working strategy for the IT function and support and contribute to technological and systems development as applicable to improve cost efficiency, productivity, and customer service.• Ensure compliance with HSE (Health, Safety, and Environment) policies and procedures.&nbsp; OTHER• Act as an ambassador at all times when working; promoting and demonstrating positive behaviours in harmony with the companys Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following Code of Conduct and Ethics policies.• Perform other related duties as assigned.• Implement improvements in work methods, making the necessary recommendations and changes to achieve greater operational efficiency;• Operational Planning Minimum RequirementsQUALIFICATIONS• Relevant tertiary qualification EXPERIENCE• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.• Fluent in Portuguese and English• Good computer skills at the user level;• Strong knowledge of port activities.• Organizational skills.• Ability to work under pressure.• Proactive and adaptive profile;• Commitment to confidentiality.&nbsp; SKILLS• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and inclusiveness of people and ideas.• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.• Strategic orientation: Analyse and evaluate the commercial environment and business factors through systematic processes and incorporating these insights towards building a viable operational strategy at a multiple value chain level. Translates the enterprise strategy into targets &amp; operational plans for a multiple value chain function. Develops and implements solutions at a functional level to address actions emanating from insights, either to mitigate critical risk or capitalise on opportunity. Explains the strategic direction of the organisation to others.• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition to/outside of normal business hours).• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.• Self-motivated and proactive.• Able to think logical and objectively with the ability to be innovative in approach and solution design / problem solving.• Exceptional analytical skills.

Responsibilities:Provide design directions to the project teams and control design quality.Be responsible for financial management of the project, ensure key deadlines are met and staff are working together effectively.Lead design in a holistic process-oriented approach based on a contemporary innovative methodology from the vision to build works; Evaluate, select, and apply standard architecture design techniques, procedures, and criteria.Play a key role in client and government relationship management and keep high standard of works we deliver.Inspire and manage a diverse team of design professionals with good communication and leadership..Support executive management and business development teams in project pursuits.Requirements:We need an architect by training, who is familiar with design and consulting.This person is a seasoned leader with P&L responsibilities. Must be comfortable/exposure to projects/revenue of USD 20m upwardsTrack record in leading mega projects and well networked in the China market – good to have solid background in any of these industries: transportation, healthcare, commercial MUST have very strong management experience in leading huge and remote teams.MUST have solid project experienceMUST speak good English and have experience in foreign companies.

Role Description:Here is your chance to shape the path towards a fossil-free future and work with cutting-edge electrification projects within the industry.We believe that the only way to make fossil-free living within a generation possible is to power and help manage all energy aspects of our customers’ lives and businesses.In our Power Solutions division, we aim to achieve this goal by enabling the electrification and decarbonization of industry and heavy transportation.We provide our customers with the needed high voltage and charging infrastructure capacity based on our solution Power-as-a-Service, where we develop, own, and operate the equipment.We are looking for a Project Manager to build relations with industrial customers and deliver Power-as-a-Service to industries.You will be responsible for project management within the industrial and electric heavy transport segment, making sure that we deliver the best solutions to our customers and deliver what we promise.You will be part of an international team excited about entrepreneurial and innovative projects that contribute to electrifying heavy transportation and industry.Responsibilities:As Project Manager for electrification projects, you will be responsible for:Delivering and managing projects supplying high voltage and electrical infrastructure, batteries, PV systems, heat pumps, and e-boilers as a service for industrial processes.Managing stakeholders, contractors, and customers in the projects you deliver.In cooperation with our sales team, being the technical expert for new opportunities and projects in the pipeline.Designing and tendering of electrical infrastructure.Coordinating with various stakeholders, both internally and externally working with suppliers, customers, and contractors.Managing and building lasting relationships with our customers to ensure continued commitment and expand business contracts.Requirements:﻿5+ years experienceElectrical infrastructure experience

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Skills

Industry

Location

Jobtitle

11 transportation Jobs found

Logistics Supervisor

Regional Supply Chain Manager

Customer Account Manager

Supply Chain Manager

Customer Service

Senior Analyst, Global Trade Compliance EMEA

Chief Operations Office (COO) Ports & Terminals

VP/Senior Director, Architecture

Sr Electrical Project Manager

Customer Service Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

11 transportation Jobs found

Logistics Supervisor

Regional Supply Chain Manager

Customer Account Manager

Supply Chain Manager

Customer Service

Senior Analyst, Global Trade Compliance EMEA

Chief Operations Office (COO) Ports & Terminals

VP/Senior Director, Architecture

Sr Electrical Project Manager

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.