Technical Support Engineer

Sr. Business Development Manager - Process Automation

Power Transformer Specialist

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>Offering Enhanced Solution Delivery to Process Automation, Power Transmission &amp; Distribution, and Power Generation industries helping customers jumpstart to digital focusing on asset optimization, efficiency and &amp; thereby cost savings.</li><li>Dealing with customers on solutions that have a combination of technology and business process re-engineering that comprises end-end solutions covering IT (CRM platforms, Enterprise Content Management), OT, Security, Cloud Technologies, Data Analytics, and dash-boarding / visualization solutions, Smart Manufacturing/Industry 4.0</li><li>Participating and presenting in industry-specific events while liaising with key stakeholders in Govt sectors and building Go-To-Market plans.&nbsp;</li><li>Assessing future market trends in the industry and offering recommendations and closely working with internal sales to build a healthy funnel of projects.&nbsp;</li><li>Explore AI, Digital Twins, etc. to gain insights and strategic competitive advantage&amp; drive strategic initiatives with large accounts and end-user seminars.&nbsp;</li><li>Closely work with the internal strategic team to support and build eco-system partners to enhance solutions and customer experience.&nbsp;</li><li>Engaging with customers, and consultants, and mapping key stakeholders in an organization to educate and promote company solutions &amp; being a speaker to present company Enhanced Solutions to customers and industry events.&nbsp;</li><li>Managing end-to-end operations in the visualization of the shop floor to ensure enhanced production efficiency, quality, and reduced downtime.&nbsp;</li></ul> Requirements: <ul><li>Education – Degree in relevant discipline with a minimum of 10+ years’ sales experience in the Automation sector.</li><li>Markets – Technically strong and familiar with smart manufacturing that covers – IoT, networking, security, edge, and cloud solutions.&nbsp;</li><li>Should understand the entire automation process from the field to the control center/cloud. Experience in project sales with industry connections at every level with End Users, Consultants, System Integrators, and EPCs.&nbsp;</li><li>Relevant knowledge of field-level process areas in manufacturing will be an added advantage.&nbsp;</li><li>Customers Define our Success – Should be able to independently conduct presentations and should be good at articulating business cases to customers/partners and senior management.&nbsp;</li><li>Organizational leadership skills - aggressive in achieving results, while collaborating and communicating effectively with other members of the team and partners.</li><li>Relevant Industry Experience – Process, Pharma, Metal, Mining, CPG, Cement, and other manufacturing industries.</li><li>Strong connections with consultants will be an added advantage.&nbsp;</li><li>Must have connections with C-level executives at the end-user level.&nbsp;</li><li>Should have connections with major SIs and EPC contractors in this space.&nbsp;</li><li>A good social network will be preferred.</li></ul>

Responsibilities:Serves as Subject Matter Expert in equipment failures and repair techniques during root cause investigations. Perform Root Cause Analysis on all critical equipment failures.Perform continuous review of power transformers’ maintenance programs to identify improvements to ensure the HV asset's safe and reliable operation.Provides technical consultation to the maintenance agency as required in identifying and reviewing critical spare parts list of existing equipment. Provides technical consultation to assess the condition of aging power transformers. Provide technical expertise on troubleshooting failures, repairs, and evaluating if the equipment is designed to meet its intended or existing service conditions.Provides technical engineering input on repair details and offers onsite technical support, especially for critical power transformers.Provides engineering input for power transformer work packages to ensure standards and material specifications are followed.Represent the organization in industry and professional organizations, users' group, which address or govern electrical codes and standards.Review and update company standards and be familiar with international standards. Possess strong technical training, speaking, writing, and customer service skills.Able to direct daily work activities with limited supervision and able to work cooperatively in a team environmentRequirements:As the successful candidate you will hold a Bachelor’s degree in Electrical Engineering from a recognized and approved program, an advanced degree (Msc) and Professional Engineer certification such as chartership or PE is preferred.The successful candidate will have a Minimum of 8 years’ Power Transformer Operation and Maintenance experience demonstrated by suitable references primarily related to Power Transformer Design.The candidate must demonstrate distinct experience as transformer specialist, such as contribution in international conferences as Transformer specialist or employment by leading Power Transformer Manufacturer.The successful candidate will have deep, technical level insight in Transformer construction and design practices covering Distribution and Transmission type transformers related to diagnostic testing, Condition Assessment, aging characteristics / symptoms related to corrosion.The candidate must also be familiar with transformers Factory Acceptance Test in a leading capacity demonstrating depth of compliance with manufacturing standards such as IEC. and participate as member in the relevant CIGRE Working Group.You will also have the ability to multi-task and manage changing priorities and seek opportunities to improve results and processes proactively, contributing to the goals, safety, and profitability of the company. Additionally, assimilating and quickly applying newly acquired technical information is also necessary. 

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3 transmission Jobs found

Technical Support Engineer

Sr. Business Development Manager - Process Automation

Power Transformer Specialist

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3 transmission Jobs found

Technical Support Engineer

Sr. Business Development Manager - Process Automation

Power Transformer Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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