Customer Quality Engineer

Key Account Manager Medical Device

Customer Service Advisor (Senior Analyst)

Salesforce Support Engineer 

Senior Accountant

Sr. Business Development Manager (Vietnam Market)

IT Operations Analyst

Procurement Manager

SAP SD Functional Consultant

Technical Support Engineer

Responsibilities: <ul><li>Quality point of contact for assigned Southeast Asia customer accounts.</li><li>Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Manages Quality / Reliability interactions with the customer, including regular communication and escalations.&nbsp;</li><li>Provides technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, Company PPM, cost of poor quality and drive timely resolution.</li><li>nfluences without authority in efforts to achieve 5D/8D response time within 10 business days or less.&nbsp;</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.&nbsp;</li><li>Carries out the customer quality improvement strategy.</li><li>Ensures compliance to company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Regularly conducts reviews with key customers regarding DNDs quality &amp; delivery performance.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.&nbsp;</li><li>Supports the MRB team functions for disposition of non-conforming products.</li><li>Visit local customers and travel within Southeast Asia to customer locations to review company product and application as it is being used by the customer and to foster productive working relationships.</li><li>Conduct audits at manufacturing sites and attend to customer audits.&nbsp;</li><li>Work with DC, Planner, Sales &amp; CCP on block stock &amp; RMA return.</li><li>Coordinate onsite sorting at customer site with Sales, Planner &amp; CCP.</li><li>Coordinate RMA request &amp; return with manufacturing.</li></ul> Requirements: <ul><li>Bachelor Degree in Engineering with technical focus.</li><li>5+ years minimum quality assurance experience working in a global capacity.</li><li>Preferred customer quality experience in the electronics industry.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>May require travel to customers and other company locations, including overnight and multi-day trips.</li><li>Experience in core processes such as stamping, molding, plating and assembly preferred.</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> ﻿Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred</li><li>Preferably 5 years of experience in medical device i.e Butterfly , ultrasound, EEG, iCTG etc particularly roles in sales and marketing, or stakeholders management</li><li>Proven track records in planning, managing or delivering complex cross[1]functional projects</li><li>Good interpersonal and communication skills</li><li>Able to analyze data/insights and translate results into better solutions</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results</li><li>Proven results of delivering customer solutions and achieving business goals</li><li>Excellent verbal and written communication skills, with presentation skills to large groups</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Responsibilities: <ul><li>The Application Support Analyst III will maintain, integrate and implement software applications within the organization.&nbsp;</li><li>In this role, you will perform complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.&nbsp;</li><li>Develop and recommend improvements to advanced and complex application support processes and procedures.&nbsp;</li><li>Review, analyze and prioritize incoming incident tickets and user requests.&nbsp;</li><li>Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.</li><li>Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.&nbsp;</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.&nbsp;</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Previously worked as an tech support, applications specialist or in another related role.</li><li>4 years of Salesforce experience and be comfortable doing basic Salesforce administration tasks such as user management, configuration and building reports and dashboards.</li><li>Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork.&nbsp;</li><li>A Bachelors Degree in information technology or a similar field is often required by employers.</li></ul>

Responsibilities: General accounting: <ul><li>Support Shared service team on timely closure and ensure quality deliverables</li><li>Manage day to day accounting activities including providing advice on journal entries, adjustments, intercompany transactions and reconciliations</li><li>Oversee maintenance of chart of accounts</li><li>Provide financial updates and technical advice in accounting treatment for new business transactions</li><li>SAP month-end close in relation to general ledger</li><li>Financial statement flux analysis/review</li></ul> Shared service operations: <ul><li>Work closely with shared service team on process improvement and standardized process across locations&nbsp;</li><li>Support share service team in various accounting functions, ensure smooth communication between shared service team and operation team and facilitate resolution of financial issues</li></ul> Compliance and audit support: <ul><li>Responsible for local statutory audit, ensure accuracy and integrity of financial data and provide support during external audit&nbsp;</li><li>Ensure smooth coordination between Shared Service Team and auditor and proper documentations provided by Shared Service team for audit review</li><li>Liaise with corporate secretary on filing of the audited financial statement to ACRA</li></ul> Process improvement and optimization project: <ul><li>Participate in implementation and enhancement of the ERP system and any other Company wide projects Requirements:</li></ul> Requirements: <ul><li>Proficiency in accounting standards (USAAP. IFRS)&nbsp;</li><li>Strong knowledge in SAP and Excel</li><li>Effective verbal and written communication skills for interacting with stakeholders across multiple locations</li><li>Preferably 3 to 4 years of experience in a manufacturing environment or Public Accounting firm</li><li>Ability to work under pressure to meet tight deadline</li></ul>

Responsibilities: <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total business growth</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups.</li><li>Distributor Management – Working with lot of distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Trained distributors on sell-out analysis to uncover growth gaps and opportunities.</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the business.</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.</li><li>Supply Chain Management – Initiated the full supply chain tracking system for Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, shelf-life issues, customer complaints) more actionable.</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.</li><li>Create an inspiring team environment with an open communication culture.</li><li>Empowering team members with skills to improve their confidence, product knowledge, and communication skills</li></ul> Requirement:<ul><li>Education Background: Business Administration Degree</li><li>Education Level: Bachelor’s Degree minimum</li><li>Working Experience: At least 5 years of experience in Sales/ Marketing/ Business Development</li><li>Technical Skills: Proven progression in a product development</li></ul> Other Specific Requirements:<ul><li>Strong strategic and execution of sales</li><li>Excellent, proven communication, and influencing</li><li>Looking for having into Vietnam market</li></ul> Personality/ Attitude: <ul><li>Proactive, assertive, persistent, and empowering people</li><li>Able to work independently</li></ul>

Responsibilities : <ul><li>Install, configure and deploy applications, hardware &amp; operating systems&nbsp;</li><li>Ongoing maintenance and support of Desktop/Laptop devices</li><li>Basic troubleshooting of hardware &amp; software</li><li>Follow diagrams and written instructions to repair a fault or set up a system</li><li>Work with and support team members on various projects</li><li>Provide timely resolution of issues</li><li>Work in collaboration with our 3rd party support contractor</li><li>Develop documents and implement standard operating procedures</li><li>Periodically provide 1st level support to users for all issues raised by phone, email, self-service or face to face</li><li>Any other duties as required</li></ul> Requirements : <ul><li>Associate Degree or equivalent work experience. Minimum 2 years’ experience in a related field﻿</li><li>Proficiency in Windows desktop OS&nbsp;</li><li>Working knowledge O365 environment essential. Specifically, MS-Outlook &amp; TEAMs</li><li>Knowledge of commonly used concepts, practices and procedures within particular field</li><li>Experienced knowledge of Networks and IT infrastructure.</li><li>Demonstrated ability to drive &amp; solve technical issues through to completion</li><li>Excellent team player</li><li>Resourceful, self-educating and self-motivating</li><li>Excellent team player with strong communication and customer-facing skills</li><li>You must have strong organisation and time management skills</li><li>You may be required to travel to and / or support other sites</li><li>Motivated self-starter with a “can-do” attitude who works well to tight and varied deadline.</li></ul>

Responsibilities :&nbsp;<ul><li>Pressure-test and approve all regional strategies for the category.</li><li>Monitor strategy implementation, measure and track internal performance (KPIs) within each spend category.</li><li>Drive annual productivity improvements in each spend category.</li><li>Develop expertise in spend categories.</li><li>Serve as an escalation point for cross-functional issues.</li><li>Work with regional strategic sourcing managers to develop long-term strategies for their groups of categories.</li><li>Responsible for delivery of budget and financial targets</li><li>Direct the sustainability and responsible sourcing strategy for indirect spend.</li><li>Activating CAPA process together with Quality and follow up the non-conformity resolution with suppliers.</li><li>Comply with the process flow for Supplier Verification Prerequisite program, effectively support the initial approval and annual evaluation processes.</li><li>Meet the requirements of the approved supplier program for chemicals PRP program and to ensure the completion of quality &amp; ISG approvals for new chemicals.</li><li>Manage contract and approval processes with suppliers for the Waste Management program.</li><li>Ensuring compliance with legal requirements. </li><li>Ensure R&amp;D and Quality required changes are communicated and implemented with relevant suppliers.</li><li>Supporting actions that will affect QFS parameters and ensuring that the actions are carried out on time.</li><li>Ensuring team prioritizes and monitors actions on urgent matters due to OHS and QFS requirements and ensuring that this culture is transferred to the team.</li><li>Work with KWS Lead for cost optimization projects and be a member at LDS COE, QFS COE.</li><li>Attract, develop and retain talent.</li></ul>&nbsp;Requirements: &nbsp;<ul><li>University graduate with minimum 7 years track record within Procurement, with min 2 years people management experience</li><li>Advanced sourcing toolkit and proven supply base management</li><li>Strong analytical skills</li><li>Strong negotiating skills</li><li>World class supplier relationship skills</li><li>Visionary leader and critical thinker</li><li>Strong people leadership</li><li>Strong relationship building skills</li><li>High level English knowledge (reading, writing, speaking)</li><li>Excellent communication skills (written and verbal)</li><li>Knowledge in SAP is preferable</li></ul>

overview: <ul><li>We are seeking for an experienced SAP SD Functional Analyst who has been through at least a FULL life-cycle implementation for S/4HANA.&nbsp;</li><li>Candidate must possess thorough understanding of SD-related Simplification items in S/4HANA and has played a key SD functional role in Testing, Data Migration and Cutover during their previous S/4HANA implementation.</li><li>Candidate should process strong SD business background, has hands-on with the related configurations and able to perform deep analysis to develop high quality work including functional and technical specifications.</li><li>Candidate will need to be detail oriented, a good team player and has excellent communication skills to work with cross-functional teams and business. This is key for supporting the various S/4HANA implementation phases including Integration Testing, User Acceptance Testing and Mock/Actual Cutovers.</li></ul> Responsibilities: <ul><li>Hands on role in Test scope definition and Test scripting. Unit Test and String Test execution after code remediation. Perform end-to-end Integration Testing and supporting User Acceptance Test.</li><li>Perform Data Validation using Clients selected tools during each data migration cycle.</li><li>Coordination across multiple tracks and functions for Cutover discussion and activities.</li><li>Deep-dive analysis of issues identified throughout Testing, Business Data Validation and Cutover cycles. </li><li>Work across teams for triaging issues and resolution under time pressure.</li><li>Execute projects, setting project deliverables priorities, monitoring, reporting on the process, progress, risk, and result. Effectively communicate project status to the project stakeholder on a regular basis.</li><li>Partner with business to ensure their expectations are met and managed. Ensures consistent delivery of quality projects and adhere to Clients Project Life Cycle.</li></ul> Requirements: <ul><li>Bachelors Degree from accredited university in Computer Science/Information Technology/Engineering.</li><li>5-8 years of experience.</li><li>At least one FULL life-cycle implementation of SAP S/4HANA.</li><li>At least 6+ years of SAP SD working experience in high tech manufacturing/OEM or consumer product environment.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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21 ticket resolution Jobs found

Customer Quality Engineer

Key Account Manager Medical Device

Customer Service Advisor (Senior Analyst)

Salesforce Support Engineer

Senior Accountant

Sr. Business Development Manager (Vietnam Market)

IT Operations Analyst

Procurement Manager

SAP SD Functional Consultant

Technical Support Engineer

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21 ticket resolution Jobs found

Customer Quality Engineer

Key Account Manager Medical Device

Customer Service Advisor (Senior Analyst)

Salesforce Support Engineer

Senior Accountant

Sr. Business Development Manager (Vietnam Market)

IT Operations Analyst

Procurement Manager

SAP SD Functional Consultant

Technical Support Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

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JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.