Account Executive

Service Technician

Service Coordinator

Project Manager

Specification Manager

Senior / Client Advisor - Sydney - Full Time / Part Time

Responsibilities:&nbsp; <ul><li>Build and sustain trusted customer relationships by identifying customer needs and delivering value-based solutions.&nbsp;</li><li>Manage opportunities and pipeline with discipline, including qualification, progression, forecasting, and follow-through to achieve revenue targets.&nbsp;</li><li>Apply consultative selling techniques to align customer requirements with company products and solutions.&nbsp;</li><li>Build credibility with customers by sharing technical, product, and market knowledge throughout the sales process.&nbsp;</li><li>Communicate clearly and persuasively through customer discussions, proposals, and presentations.&nbsp;</li><li>Use CRM and sales tools consistently to maintain accurate account, pipeline, and forecast information.&nbsp;</li></ul> Requirements: <ul><li>Five (5) or more years of experience in B2B or technical sales roles, specifically in the HVAC/R industry</li><li>Consultative selling and opportunity management skills.&nbsp;</li><li>Ability to identify customer needs and tailor solutions.&nbsp;</li><li>Strong written, verbal, and presentation communication skills.&nbsp;</li><li>Disciplined use of CRM tools to manage pipeline, forecasts, and account activity.&nbsp;</li><li>Legal authorization to work in the country of employment (Australia) – sponsorship will not be provided.&nbsp;</li></ul>

Responsibilities: Commissioning &amp; Startup: <ul><li>Installing new UPS systems and energy storage solutions at client sites.
</li></ul> Preventive &amp; Corrective Maintenance:: <ul><li>Conducting battery replacements, system audits, and component repairs to maintain high availability.</li></ul> Troubleshooting: <ul><li>Diagnosing complex electrical and software issues on critical power systems.</li></ul> Customer Support: <ul><li>Delivering technical feedback, creating service reports, and offering solutions to meet customer needs.</li></ul> Safety Compliance: <ul><li>Ensuring all work complies with health and safety standards. </li></ul> Requirements: <ul><li>Technical Education: Background in electrical engineering or equivalent technical field.</li><li>Experience: Previous experience with UPS or power electronics, with roles ranging from entry-level to experienced technicians.</li><li>Skills: Strong diagnostic ability, proficiency with diagnostic tools, and customer service skills.</li><li>Travel: Ability to travel to customer sites as needed</li></ul>

Responsibilities: <ul><li>Coordinate monthly contract visits (report extraction, customer contact, scheduling, job creation and report distribution).</li><li>Manage off contract maintenance visits and reactive call outs.</li><li>Support service contracts, ensuring compliance with SLAs.</li><li>Assist with accounts receivable/payable processes related to service activities.</li><li>Handling of incoming calls and other communications related to service activities.</li><li>Processing of orders to factories and 3rd party suppliers, administration of payables to suppliers in collaboration with our Singapore-based accounts team.</li><li>Support processing of customer purchase orders, delivery dockets to the warehouse and invoicing of clients through ERP SAP B1.&nbsp;</li></ul> Requirements: <ul><li>Relevant experiences with order processing</li><li>1-3 years’ experience in administration / reception</li><li>Experience as a coordinator within service-related industry</li></ul>

Responsibilities: <ul><li>Manage Uninterruptable Power Supply UPS project works, and ensure projects are delivered and commissioned to agreed scope, time, cost and quality to meet the clients expectations.</li><li>Manage customer relationships and expectations through timely responses to queries and requests throughout the project lifecycle.</li><li>Manage project specific documentation including commissioning and site acceptance test SAT scope of works, project SWMS and project schedules.</li><li>Manage project technical documentation including detailed drawings, single line diagrams, specifications, technical guides and installation manuals while managing approval process with clients.</li><li>Attend regular site visits, review site conditions to ensure smooth product delivery, installation and testing and commissioning.</li><li>Manage third party contractors and suppliers relationships, ensure competitive pricing is obtained with best possible outcome.</li><li>Manage forecasting project delivery and invoicing with sales administration and forecasting commissioning and SAT dates and booking service technicians with services team and third party contractors.</li></ul> Requirements: <ul><li>A trade qualification or Bachelor’s degree in an electrical and electronics related field.</li><li>5 years of experience in project management and delivery.</li><li>Experience in the electrical projects industry and knowledge of electrical specifications, drawings, single line diagrams.</li><li>Ideally experience in uninterruptable power supplies UPS and battery systems is preferred.</li><li>Experience in managing suppliers and external stakeholders while building and maintaining strong relationships.</li></ul>

Responsibilities: Pacific Region Specification Activity management <ul><li>Identify upcoming projects in the market</li><li>Reach and influence decision makers involved in those projects to specify the technical features of our products</li><li>Follow-up on the project in its different stages (specification, pricing &amp; budget, order, supply chain, etc).</li><li>Completion of specification sheets</li><li>Provide technical support and training during prescription seminars and fairs</li></ul> Business Development &amp; Specification for Project Business <ul><li>Create and/or update a regional map of stakeholders in the area (consultants, contractors, end users, distributors, etc) and their market focus (industry, IT, etc)</li><li>Work as a hunter, to generate and follow-up on leads, to boost the project pipeline and create interest</li><li>Be involved and supportive in the pre-sales phases (compliance, technical comparison, BOQ creation, counter objections, etc.)</li></ul> Support Specification Marketing actions &amp; tools <ul><li>Support product launches</li><li>Participate in marketing actions</li><li>Assist with market data pricing analysis</li><li>Platforming of accounts and account management planning</li></ul> Performance plan and KPI’s <ul><li>Identify spec-in action plans, target and flag corresponding accounts in SalesForce</li><li>Link opportunities to the selected action plans&nbsp;and the corresponding data</li><li>Update and follow KPI’s for specification effort</li></ul> Requirements:&nbsp;<ul><li>Degree in Engineering and/or a strong electrical trade background in the commercial or industrial space</li><li>Minimum of 2 years of professional experience in specifying in the electrical engineering industry</li><li>Good understanding of low voltage distribution &amp; applications</li><li>Demonstrates substantial experience within the electrical low voltage market, complemented by a well-established local network that includes panel builders, M&amp;E consultants, electrical contractors and end users.</li><li>Prioritises product offer specification, working closely with consultants and large end users, with a particular emphasis on the Data Centre (DTC) segment.</li><li>Acts as a highly strategic, commercially driven sales leader, with a proven knowledge and history of success in the Pacific DTC segment.</li><li>Possesses a robust technical background, especially in critical power systems, which is essential for the role.</li><li>Is capable of leveraging key contacts and decision makers to benefit the organization.</li><li>Effectively operates in a matrix environment, collaborating with local PCO and PSM sales and technical engineering leads, as well as the regional key account team, to strengthen the company’s presence and install base in the Pacific.</li><li>Additionally, works closely with our Pacific (PSM Partner) to develop a comprehensive offer strategy</li></ul>

Responsibilities: <ul><li>Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).</li><li>Offer and excellent level couture service at all times across all categories.</li><li>Mentors other client advisors on journey and KPI improvement and is a key teamplayer</li><li>Foster sales in partnership and OTO appointment routine.</li><li>Naturally integrates digital tools in selling and clienteling activities.</li></ul> Requirements: <ul><li>Has a proven selling and clienteling skills.</li><li>Has a collaborative mindset.</li><li>Has excellent communication and story telling skills.</li><li>Is able to sell all categories.</li><li>Strong product knowledge to support the team in product maintenance, replenishment, display.</li><li>Is a contributor to the correct operations of the store.&nbsp;</li></ul>

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Account Executive

Service Technician

Service Coordinator

Project Manager

Specification Manager

Senior / Client Advisor - Sydney - Full Time / Part Time

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6 sydney Jobs found

Account Executive

Service Technician

Service Coordinator

Project Manager

Specification Manager

Senior / Client Advisor - Sydney - Full Time / Part Time

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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