  Principal R&D/Product DVL Engineer - Remote

Technical Support Engineer

Workplace Technology Engineer

Sr. Project Engineer

Role Description: <ul><li>The Data and Devices Business Unit is looking for a Principal R&amp;D Product Development Engineer (PDE) to design and develop socket, high-speed connector, and cable assembly solutions that are used inside switches, servers, and storage for data communication.</li><li>In this role, you will be responsible for establishing a clear vision and strategy driving the design and documentation of new products, from market definition through production and release.</li><li>You will conceive original ideas for new products/solutions and develop them into practical and economical models.</li><li>You will determine specifications, perform engineering analysis, make preliminary sketches and designs, and coordinate support operations (such as fabrication of engineering samples and testing).</li><li>Interaction with customers, vendors, marketing and sales personnel, and other engineering areas during the pre-production stages of new products is also an important part of this role.</li></ul> Responsibilities: <ul><li>Responsible for product development of socket, high-speed connector, and cable assembly solutions from market definition through production and release:</li><li>Work closely with the customer and our client sales/SA/FAE/PM in getting the right and clear VOC (voice of customer) and convert to a our client design conceptualization and preliminary product specification.</li><li>Conceive concepts and perform feasibility studies</li><li>Run mechanical and thermal simulations.</li><li>Make the engineering evaluation/proposal to the customer.</li><li>Create the detailed design including 2D/3D drawings and perform DFMEA/tolerance analysis.</li><li>Build prototype samples and perform validation.</li><li>Complete product qualification and finalize product specification.</li><li>Provide technical support to the Operations team including Quality and Production for efficiency improvement and safe launch.</li><li>Resolve product-related issues to closure and manage the ECN/PCN (Engineering Change Notification/ Product Change Notification).</li><li>Build a deep understanding of the market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams.</li><li>Maintain a system-level understanding of the customer application and the product design/concept necessary for providing a solution to the customers’ expectations.</li><li>Follow the LEANPD Project Process to support the project team from the product development engineering (PDE) perspective to complete the new product development project on time, quality, and budget. Drive the development and release of the product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained.</li><li>Provide technical support to customers, sales, PM, and plant teams.</li><li>Conduct necessary DFMEA, tests, engineering analysis, troubleshooting, and verification.</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all our client technical, quality, and cost objectives.</li><li>Execute technical documentation to fully detail design drawings and requirements, engineering, and product change notices, and design history files.</li></ul> Requirements: <ul><li>Bachelor’s degree, preferably in Engineering, Supply Chain, or Business</li><li>12+ years’ experience working in a manufacturing organization, including a minimum 5+ years management experience, with proven success in driving transformational change and continuous improvement while simplifying processes and increasing production</li><li>General project leadership experience</li><li>General knowledge of financial terms and concepts</li><li>Lean and/or Six Sigma experience</li><li>Experience working with multiple customers and suppliers in a low volume, high mix industry</li><li>This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).</li><li>Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.</li><li>Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. </li><li>These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.</li><li>Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.</li><li>Implement and manage the Service Desk to handle service requests and incidents.</li><li>Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.</li><li>Track service providers SLAs.</li><li>Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a combination of relevant professional experience.</li><li>More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.</li><li>Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.</li><li>Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.</li><li>Relevant certifications in Workplace Technology and Networking preferred but not mandatory.</li><li>Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.</li><li>Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.</li><li>Knowledge of ITIL framework and IT service management concepts and Agile methodologies.</li></ul>

Responsibilities: Network Design &amp; Implementation: <ul><li>Design and deploy functional networks (LAN, WLAN, WAN, etc.), including routers, switches, firewalls, load balancers, VPN, and network security devices.</li></ul> Network Maintenance &amp; Troubleshooting: <ul><li>Monitor network performance and ensure system availability and reliability by performing regular maintenance and system upgrades, including service packs, patches, and hotfixes.</li></ul> Network Security: <ul><li>Configure and maintain security devices, including firewalls, VPNs, and other security protocols, to protect the integrity of the network. </li><li>Respond to security breaches and mitigate risks.</li></ul> Requirements: <ul><li>·Networking, Switches, Routers, : L1 and L2, Client facing.</li><li>Excellent problem-solving skills and the ability to work under pressure.</li><li>Strong communication skills to interact effectively with team members and stakeholders.</li><li>Ability to work both independently and as part of a team.</li><li>Good organizational and time management skills.</li></ul>

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4 switches Jobs found

Principal R&D/Product DVL Engineer - Remote

Technical Support Engineer

Workplace Technology Engineer

Sr. Project Engineer

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4 switches Jobs found

Principal R&D/Product DVL Engineer - Remote

Technical Support Engineer

Workplace Technology Engineer

Sr. Project Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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