Technical Support Engineer

Workplace Technology Engineer

122454 Product Engineering Manager

Sr. Project Engineer

123106 Principal R&D/Product DVL Engineer

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.</li><li>Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. </li><li>These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.</li><li>Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.</li><li>Implement and manage the Service Desk to handle service requests and incidents.</li><li>Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.</li><li>Track service providers SLAs.</li><li>Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a combination of relevant professional experience.</li><li>More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.</li><li>Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.</li><li>Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.</li><li>Relevant certifications in Workplace Technology and Networking preferred but not mandatory.</li><li>Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.</li><li>Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.</li><li>Knowledge of ITIL framework and IT service management concepts and Agile methodologies.</li></ul>

Job Overview:&nbsp; <ul><li>The Data and Devices Business Unit is looking for R&amp;D Product Development Engineer (PDE) to design and develop high speed cable assembly and connector which are used inside of switches, servers and storage for data communication.&nbsp;</li><li>In this role you will be responsible for the design and documentation of new products, from market definition through production and release, always prioritizing customer requirements and maintaining a customer service mindset.&nbsp;</li><li>You will conceive original ideas for new products/solutions and develop them into practical and economical models.&nbsp;</li><li>You will determine specifications, perform engineering analysis, make preliminary sketches and designs, and coordinate support operations (such as fabrication engineering samples and testing).&nbsp;</li><li>Interaction with customers, vendors, marketing and sales personnel, and other engineering areas during the pre-production stages of new products is also an important part of this role.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Responsible for product development of high-speed cable assembly, connector from market definition through production and release:&nbsp;</li><li>Work closely with the customer and sales/SA/FAE/PM in getting the right and clear VOC (voice of customer) and convert to a design conceptualization and preliminary product specification.&nbsp;</li><li>Conceive concepts and perform feasibility studies.&nbsp;</li><li>Run mechanical and thermal simulations.&nbsp;</li><li>Make the engineering evaluation/proposal to the customer.&nbsp;</li><li>Create the detailed design including 2D/3D drawings and perform DFMEA/tolerance analysis.&nbsp;</li><li>Build prototype samples and perform validation.&nbsp;</li><li>Provide technical support to the Operations team including Quality and Production for efficiency improvement and safe launch.&nbsp;</li><li>Resolve product related issues to closure and manage the ECN/PCN (Engineering Change Notification/ Product Change Notification).&nbsp;</li><li>Build a deep understanding of the market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams&nbsp;</li><li>Maintain a system level understanding of the customer application and the product design/concept necessary for providing a solution to the customers’ expectation.&nbsp;</li><li>Provide technical support to customer, sales, PM and plant teams. Conduct necessary DFMEA, tests, engineering analysis, trouble shooting and verification.&nbsp;</li><li>Work with global manufacturing resources, procurement, and outside suppliers to meet all company technical, quality, and cost objectives.&nbsp;</li><li>Execute technical documentation to fully detail design drawings and requirements, engineering and product change notices, and design history files.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s degree in Mechanical Engineering or equivalent work experience&nbsp;</li><li>5 years of relevant mechanical engineering work experience with electrical components, electrical devices, mechanical structure design, manufacturing tooling development (stamping, molding, assembly), or manufacturing process development&nbsp;</li><li>Knowledge in socket design, connector design, or other relevant mechanic design and development.&nbsp;</li><li>Familiarity of switch and or server equipment.&nbsp;</li><li>Knowledge in relevant mechanic design and development, including but not limited to, material selection, tolerance analysis, DFMEA, product qualification, etc.&nbsp;</li><li>Proficiency in 3D Design Applications (such as ProE or Spaceclaim)</li><li>Basic knowledge in raw material, industry standard, and product application&nbsp;</li><li>Basic knowledge in manufacturing process (machining, molding, stamping, plating, assembly, etc.)&nbsp;</li><li>Familiarity with quality tools (FMEA, 6sigma, DOE, 8D, etc.)&nbsp;</li><li>Fluent in English (both verbal and written) to facilitate global communication both internally and with external customers.&nbsp;</li><li>Ability to work in a global environment – able to accommodate varying time zones and capable of collaborating with individuals across geographies.&nbsp;</li><li>Open minded, coachable, willing to learn new skills, and motivated to grow.&nbsp;</li><li>This role emphasizes designing products that align closely with customer requirements, maintaining a proactive customer service mindset throughout the development process.&nbsp;</li></ul>

Responsibilities: Network Design &amp; Implementation: <ul><li>Design and deploy functional networks (LAN, WLAN, WAN, etc.), including routers, switches, firewalls, load balancers, VPN, and network security devices.</li></ul> Network Maintenance &amp; Troubleshooting: <ul><li>Monitor network performance and ensure system availability and reliability by performing regular maintenance and system upgrades, including service packs, patches, and hotfixes.</li></ul> Network Security: <ul><li>Configure and maintain security devices, including firewalls, VPNs, and other security protocols, to protect the integrity of the network. </li><li>Respond to security breaches and mitigate risks.</li></ul> Requirements: <ul><li>·Networking, Switches, Routers, : L1 and L2, Client facing.</li><li>Excellent problem-solving skills and the ability to work under pressure.</li><li>Strong communication skills to interact effectively with team members and stakeholders.</li><li>Ability to work both independently and as part of a team.</li><li>Good organizational and time management skills.</li></ul>

Responsibilities:&nbsp;<ul><li>Subject matter expert in signal integrity design, simulation and validation activities through product development cycles</li><li>Establishing signal integrity design performance/functional requirements for new products by closely engaging with front teams / lead customers&nbsp;</li><li>Performing signal integrity simulations for multiple high-speed standards on each product. This includes determining the correct simulation methodology and setup to use, as well as a good understanding of the criteria for each interface.</li><li>Driving product development for business success</li><li>Engaging in innovative simulation and test tool improvement and process enhancement</li><li>Driving best practices and efficiency in connector design and component qualifications from a signal integrity standpoint.</li><li>Being a mentor and teacher to other engineers across disciplines / BUs, writes and presents technical papers at internal and external conferences.</li><li>Being an expert in analyzing competitive products and driving internal &amp; competing IP positions</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degree in Electrical Engineering; Masters Degree preferred</li><li>Minimum of 10 years of relevant work experience in electrical Design, RF design or PCB design</li><li>A solid understanding of electromagnetic theory and electrical circuit behavior</li><li>Expert with Signal integrity analysis tools (Agilent ADS, Ansys HFSS, CST, or equivalent tools)</li><li>Expert with 3D CAD tools (SpaceClaim preferred, AutoCAD, Creo, or equivalent)</li><li>Expert with high-speed test equipment (VNA, TDR, BERT)</li><li>Expert with interconnect design or electronic packaging, with a preferred focus on high-speed differential connectors and/or cable assemblies, RF connectors, and channel integration.</li><li>Expert with printed circuit board layout and design (Altium preferred), fabrication and assembly, especially as associated with connector FP and card-edge interfaces</li><li>Proficient with data analysis techniques, appreciation for design geometry tolerance impacts, and HVM qualification.</li><li>Experience with physical layer communications systems and architectures.</li><li>Fluent in English (both verbal and written)</li><li>Ability to work in a global environment – able to accommodate varying time zones and capable of collaborating with individuals across geographies.</li><li>Expert in analytical capabilities to interpret simulation and lab data to identify issues and provide solutions to fix identified problem.</li><li>Learning Capability: Open minded, coachable, willing to learn new skills, and motivated to grow</li><li>Pro-active in identifying complex situations, providing solutions, and driving improvements to evolving procedures</li><li>Experience writing technical papers and presenting to BU-level organizations, external conferences, and critical customer contacts</li><li>Proficient at owning project SI responsibilities and driving team actions across multi-discipline engineering &amp; manufacturing teams</li></ul>&nbsp;Nice to Have Skills/Experience: <ul><li>&nbsp;Experience with interconnect design, including socket/connector/cable/cable assembly design (high-speed twinax cables, direct attach copper (DAC) cables), and/or RF antenna, RF sub-system</li><li>Design experience with communication systems (high-speed servers, switches, routers, storage, antennas, RF front end or similar systems)</li><li>Solid presentation skills with an ability to clearly communicate technical concepts to diverse audiences in English</li><li>Strong organizational and time management skills with an ability to manage and execute multiple tasks/deadlines/projects simultaneously with limited direction.</li><li>Six Sigma methodologies or other strong data analytics background.</li><li>Printed circuit board design, fabrication and assembly (Altium, AutoCAD)</li><li>Experience in project leadership, especially as it applies across design, development &amp; manufacturing teams</li><li>Test equipment (oscilloscope, vector network analyzer, BERT)</li><li>Signal conditioning techniques (equalization, amplification)</li><li>Direct customer design and support experience</li><li>Application and test knowledge of high-speed devices and equalization techniques</li></ul>

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5 switches Jobs found

Technical Support Engineer

Workplace Technology Engineer

122454 Product Engineering Manager

Sr. Project Engineer

123106 Principal R&D/Product DVL Engineer

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5 switches Jobs found

Technical Support Engineer

Workplace Technology Engineer

122454 Product Engineering Manager

Sr. Project Engineer

123106 Principal R&D/Product DVL Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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