Customer Experience Manager

Responsibilities: <ul><li>Responsible for setting the strategy and operating a world class Command Center for our customers experience across all digital channels.</li><li>Manage a team of initially 4 operations specialists.\</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels</li><li>Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience</li><li>Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders</li></ul> Requirements: <ul><li>Experience in working for large organizations and handling complex projects</li><li>For measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset</li><li>A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)</li><li>Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning</li></ul>

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Customer Experience Manager

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Customer Experience Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.