Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Associate Manager

Head of Delivery Operations

Operation Supervisor

Financial Director

Sales Lead - Utilities, Transport & Logistics

Key Account Manager - Automotive

Regional Solution Architect AMEA

IT System Analyst

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li></ul> Customers: <ul><li>Establish and promote service-minded culture and outside-in thinking in Delivery Operations</li><li>Capture and feed Voice of Customer throughout Delivery Operations</li><li>Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability</li></ul> Management and people development: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision</li><li>and its current and long-term business objectives&nbsp;</li><li>Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address</li><li>competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation</li><li>Drive efficient, safe, and high-quality installation operations in line with company method</li><li>Ensure quality of resourcing and manage Installation capacity and competences</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery</li><li>Drive proactive identification and execution of value-add services and change order opportunities</li><li>Drive profitable, reliable and efficient project management practices in line with company met</li><li>Manage and develop required project management competences</li></ul> Delivery Operations management: <ul><li>Own company Way Delivery Operating model in the Unit</li><li>Ensure solid cross-functional Sales &amp; Operations Planning</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting)</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions</li><li>Actively drive good co-operation, alignment and synchronization with relevant Supply Units</li></ul> Business performance: <ul><li>Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics</li><li>Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance</li><li>Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments</li><li>Ensure effective deployment and benefit realization of company Way and local initiative</li><li>Provide input and feedback about changes needed to company Way</li></ul> Other <ul><li>May have the responsibility of Frontline Customer Solutions Engineering operations</li><li>May have the responsibility of Frontline Quality &amp; Environment operations</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or related disciplines.</li><li>Have a good understanding about escalator and elevators.</li><li>Excellent in leadership management.</li><li>Good command of English.</li><li>Proven track record of P&amp;L, business planning &amp; controlling, budgeting and long term planning processes.</li></ul>

Overview: <ul><li>This position will lead within operations both manufacturing and packaging teams in Somerset, NJ.</li><li>Reporting to one of the operation Managers, operation Supervisors lead teams in designated technology areas and product trains at the site, directs and coordinates the activities of department operators , conduct performance reviews, interact with support departments, and drive efficiencies initiatives within operations.</li><li>The Somerset, NJ site produces oral solid and liquid dosage form pharmaceuticals.</li></ul> Responsibilities: <ul><li>Will lead oral solid dosage form manufacturing and packaging teams as assigned.&nbsp;</li><li>First shift leader with start time 6:00 am to 2:00 pm (8 hr. - 5 days/week) or 5:45 am to 4:00 pm (10 hr, 4 days/week).&nbsp;</li><li>Discussion with Manager on the right fit and team needs.&nbsp;</li><li>Develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product&nbsp;</li><li>Track production processing and material management in SAP&nbsp;</li><li>Daily metrics reporting such as variances in production, labor hours and downtime, track and report operator performance and attendance&nbsp;</li><li>Oversee completion of GPM records and standard operating procedures required within operations&nbsp;</li><li>Participate and develop plans for improving a safe work place and culture of identifying, reporting, and fixing unsafe conditions and behaviors within the site and our work teams.&nbsp;</li><li>Work with cross functional groups to accomplish objectives including finance, procurement, operations, supply chain, maintenance, facilities, technical services, security, quality assurance, and quality control as appropriate.&nbsp;</li><li>Under the direct supervision of a leader and able to communicate progress, needs, requirements, and issues effectively for assigned work for yourself and your teams.&nbsp;</li><li>Carry out all duties in accordance with Good Manufacturing practices (cGMP) and standard operations procedures.&nbsp;</li></ul> Requirements: Qualifications and Education Requirements: <ul><li>Associates degree or higher preferred&nbsp;</li><li>5+ years of pharmaceutical packaging OR manufacturing experience&nbsp;</li><li>2+ years’ experience leading/supervising in a manufacturing environment&nbsp;</li><li>Working knowledge of SAP or another ERP system&nbsp;</li><li>Excellent written communication skills</li></ul>

The RoleTo provide finance support and lead the operating company in the formulation, execution and continuous evaluation of its short-term and long-term financial strategy. Key focus is on taking accountability for the overall financial health through planning, analysing, advising and reporting on financial strengths and weaknesses in pursuit of improved financial performance. Manage the finance operations in alignment of the objectives for MDS Logistics, whilst leading others and overseeing the financial operations. Key ResponsibilitiesDecision Making - Makes sound, well-informed and objective decisions, based on a mixture of analysis, wisdom, experience and judgment.Judgement/Critical evaluation - The ability to make sound decisions and develop alternative courses of action, based on logical assumptions; analysis, systematic thinking and factual information- resulting in desired outcomes.Business Acumen - The ability to understand financial and economic concepts and principles; to identify, create and/or take advantage of opportunities with the aim of improving the viability of a business.Risk Management - Identifies financial risk strategies and challenges in the company environment. Develops contingency plans to manage these risks. Provides support to managers in assisting with the identification of specific risks and how to address them.Problem-Solving - Being able to design and drive implementation of solutions and monitors the effectiveness once solution has been implemented.Communication – The ability to communicate both verbally and in written format. Being able to create reports and present information to others.Deciding and initiating action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.Leadership – Lead and drive team to reach their objectives and in doing so enabling the business.Stakeholder relationships – The ability to develop and manage relationships with different stakeholders.Results oriented – Taking a proactive approach in handling competing priorities and meeting deadlines and commitments, demonstrating a “can do” positive attitude. Minimum RequirementsMinimum of HND/ BSc in Accounting.Minimum of 8-10 year in various aspect of accounting with 5 years in Leadership role in a similar environment.Inherent understanding of the Nigerian Finance and Tax Legislation.Strong Commercial Analysis skills – cost modelling exercises and analysisStrong process driven skill set to ensure governance complianceGoal orientated, focused on meeting key deliverables within stipulated timeframesPrior experience in leading, building and inspiring teamsAdvanced legal compliance knowledge / skillAdvanced financial management knowledge / skillAdvanced financial planning knowledge / skillAdvanced budgeting and cost management knowledge / skill&nbsp;

Responsibilities: <ul><li>Build a strong pipeline of large deals, drive them to win –new clients</li><li>Consultative Engagement with CXOs of target clients</li><li>Pursue to win large deals, manage CXO relationships and have customer stickiness</li><li>Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation etc Understand solutions and services</li><li>To provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.</li><li>Develops and expands a portfolio of clients</li><li>Achieve agreed upon sales targets and outcomes within schedule.</li><li>Present, promote and sell services using “solid sales plans” to existing and prospective customers</li><li>Developing and executing strategic plan to achieve sales targets and expand our customer base</li><li>Effectively communicate the value proposition through proposals and presentations</li><li>Initially the focus with be Singapore and then expand to South East Asia.</li></ul> Requirements: <ul><li>Minimum 12 years professional sales work experience within IT Services in Singapore and South East Asia</li><li>Mandatory experience with either IT systems integration, managed services or software and services. Solution selling experience as opposed to just transactional goods and services.</li><li>Hungry, motivated and self-driven</li><li>Proven sales executive experience, meeting or exceeding targets</li><li>Ability to communicate, present and influence all levels of the organization, including executive and C-level</li><li>Experience of working with System Integrators like Accenture, Cognizant, Cap Gemini and similar companies&nbsp;</li><li>Should have existing C level relationships that can be leveraged for opening new accounts</li><li>Ability to drive large deals (&gt;SGD 50M)</li><li>Hunting experience</li><li>Ability to open new strategic accounts</li><li>Ability to drive the sales process from plan to close</li><li>Excellent listening, negotiation and presentation skills</li><li>Business degree or equivalent</li></ul>

Role Description: <ul><li>Marketing and Selling electrical/electronic components to key customers in Automotive Industry.</li><li>ROLE OBJECTIVE We are looking to hire an experienced key account manager to maintain solid relationships with the companys key customers.</li><li>The key account managers responsibilities include growing the companys revenue by ensuring that key customers are satisfied with the services provided, identifying new business opportunities, and attending all meetings, conventions and training workshops.</li></ul> Responsibilities: <ul><li>Managing Key Accounts with strong customer relationships for long-term success</li><li>Building strategies to increase CPV’s by promoting value propositions thru design speck inn’s &amp; Competition replacements.</li><li>Respond on new RFQ’s and developing new sales opportunities</li><li>Tracking accounts targets and ensure increased sales</li><li>Analyze data and sales statistics and improve business and marketing strategies.</li><li>Mapping competition activities &amp; preparing SWOT analysis to build further strategies.</li><li>Compiling reports on account progress, goals, and forecasts for internal teams and stakeholders</li><li>Developing a thorough understanding of key customers requirements and propose customized solutions</li><li>Communicating as the main point of contact between key customers and internal teams to ensure that customer needs are met</li><li>Negotiating contracts with key customers and meeting established deadlines for the fulfillment of long-term goals</li><li>Managing &amp; motivating the team to achieve the desired outcomes</li></ul> Requirements: <ul><li>BE/ B.Tech (Electronics, Mechanical), MBA (preferred)</li></ul>

Responsibilities: <ul><li>Senior Solution Architect – AMEA will be the key responsible for driving solution strategy across tech programs for AMEA, for the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, risk management and relationship management.</li><li>SAP is the underlying stack for our Enterprise Systems and the solution architect will be pivotal in driving standardization in SAP Platform while collaborating with Business Units to deliver capabilities for Business.</li><li>Individual has direct accountability for the Standard and scalable solution design that are provided by our staff and third-party service providers.</li><li>This is a leadership role providing strategic direction to multiple globally diverse teams in the delivery of projects spanning across ERP and non-ERP platforms.</li><li>Works with all IT Services teams (Applications teams, business partners, business clients, external vendors, and service delivery partners, Security, infrastructure) to define, prototype, and implement new technologies in support of business objectives and projects.</li><li>This role will provide Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>This role will be pivotal in enabling future-fit capabilities by framing the Technology Roadmap for AMEA, as well ensuring a standard template solution design for S4 HANA in AMEA.</li></ul> Requirements: <ul><li>16-18 years of relevant technical and business work experience</li><li>Engineer/MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Manage senior business stakeholders in a matrix organization</li><li>Has the experience and cultural awareness required to work effectively with a global team.</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in the identification, evaluation and documentation of process flows, risks, and controls</li><li>Expertise in SAP ECC and SAP S4, including all modules such as MM, FI, CO, SD, PM etc.</li><li>Good understanding and background on Business Processes as part of digitization</li><li>Should have run large scale tech led transformation programs</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li>Experience managing multiple vendors and external project resources</li><li>Proven ability to manage talent and team</li><li>Very strong academic background</li><li>Can do attitude and problem-solving mindset</li><li>Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Responsibilities: <ul><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc..)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li><li>Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the IT application systems (hereinafter known as the “Systems”).</li><li>Understand and review source codes from vendor(s) for deployment.</li><li>Provide technical and project management support which includes managing the daily operations of the Systems, performing continuous review to improve the Systems, and ensuring that the Authority’s appointed contractor(s) complies with the Authority’s requirements.</li><li>Offer support in managing, maintaining, and testing Systems, ensuring their efficient operation and functionality.</li><li>Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of Systems.</li><li>Manage and maintain IT Processes, track technical documentation and monitoring of progress; i) Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; j) Provide IT operation support for Systems; and</li><li>Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.</li><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc.)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field;&nbsp;</li><li>5 to 8 years relevant experience.</li></ul>

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56 solid works Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Associate Manager

Head of Delivery Operations

Operation Supervisor

Financial Director

Sales Lead - Utilities, Transport & Logistics

Key Account Manager - Automotive

Regional Solution Architect AMEA

IT System Analyst

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Skills

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56 solid works Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Associate Manager

Head of Delivery Operations

Operation Supervisor

Financial Director

Sales Lead - Utilities, Transport & Logistics

Key Account Manager - Automotive

Regional Solution Architect AMEA

IT System Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.