Head of Commercial – Freight  Forwarding

Customer Service Specialist

SAP EHS Resource

Business Development Manager

Business Development Specialist (New Energy)

Software Quality Engineer

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Job Summary:Customer Service specialist plays a pivotal role in bridging the customers/sales and the plant to drive customer service excellence. The incumbent is responsible for accurate and timely transactions relating to the order fulfilment (order to bill) process, in line procedures and policies. This position reports directly to the Senior Customer Service Manager and will work from our Singapore office.Responsibilities:Sales Order Entry & Order Maintenance:Ensure orders are completely in line with quotation, Special Price Application and Order Policy prior processing in SAP System.Process orders via SAP and BPCS timely to meet customer request date.Ensure accuracy of shipping documents for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time DeliveryRecordkeeping:Update order records/data in systems accurately within the order fulfilment process.Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.Pricing:Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval processReporting:Regular backlog review and overdue backlog clean up to reduce past due ratio.Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timelineMaintain customer complaints record in systems:Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timelineOther tasks assigned by Supervisor and Manager.Requirements:Education-Diploma or Degree education with business background is preferredBackground -Minimum 3 years relevant experience in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companiesCompetencies:Familiarity with SAP system or other Enterprise Resource Planning system is an advantageGood knowledge of Microsoft OfficePro-active, systematic, problem-solving skills and strong follow-throughGood communication in English preferred.Ability to multitask and work in fast-paced environment

Responsibilities:Dealing with multiple vendors, customers and interacting with them for coordination.Analyze data, diagnose issues, and propose recommendations.Requirements:Must have completed 16 years of educationAround 4-6 hands on experience in SAP ABAP development along with SAP EHS .Must have experience in configuring and developing labels in GLM using WWI in EHS. Should be able to configure the function modules using ABAP.Must have experience in configuring and developing Safety Data Sheets(SDS) using WWI.Should have experience in configuring and developing Report Shipping, Substance Volume Tracking and Dangerous Goods components.Detailed knowledge of the SAP EHS Specification management, EHS Data Model and tables as well as the data interactions.Experience in implementing and upgrading SERC (SAP EHS Regulatory Content).Good knowledge about Regulations of various geographies like TSCA, EU REACH, CDR, Korea REACH etc.GLM, EHS Regulatory Content (SERC), IUCLID, Chesar (Chemical Safety Assessment and Reporting tool).Working in dynamic environment and timings as per requirements.Preferred Qualifications:Strong communication skills – verbal, written, listeningGood interpersonal skillsSelf Starter: Detailed and Results orientedExcellent follow through skillsBusiness background

Responsibilities:Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in both Retail and Foodservice Channel.Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the companyDistributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.Select Customer Development – new business development of potential select key customers (retail/FS/e-comm) that the KH distributor partner may engage for new sources of revenue .Key Account Development – conduct Joint Value Plan with key customers in RETAIL, FOODSERVICE, and eCommerce. Ensure the JVP is fully aligned with the distributor for monthly execution.Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category & customer plans.Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates. Requirements:Business Administration Degree5 years of experience in sales or marketing at FMCG companyTeam management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.Proficient in analyzing sales dataProficient in Selling & NegotiatingDeveloping/Performing in Trade Marketing and Consumer insightsDeveloping/Performing in Lift & Launch, Innovation and Product DevelopmentStrong strategic and execution of sales in both RETAIL & FOODSERVICE.Proficient in Sales & Business Development.Proficient in Negotiating sales objectives with Distributors and/or Customers.Proficient in Root-cause analysis, Critical Thinking & Problem Solving.Amicable to work in a matrix organization.

Responsibilities:Monitor market trends and develop optimal marine coverage strategy. Analyze and define best marine transportation options.Identify optimal vessel, negotiate rates and charter party terms. Negotiate Spot in/out charters, Contracts of Affreightment (COA), and short-term/ long-term time charters.Provide market research, vessel availability and freight economics, projects and commercial trading organizations.efine all commercial and contractual details for negotiated charter party terms. Coordinate closely with schedulers to nominate tonnage in a manner that will optimize system freight costs, minimize demurrage and ensure timely delivery of cargoes.Communicate and liaise with shipowners and utility companies, network and maintain relationship with market players i.e. ship-owners, brokers, customers, and end-users to keep abreast of market developments and opportunities. Coordinate with Business Intelligence team to build a fundamental model to help taking the decisions in the shipping strategy. Coordinate, analyze, and implement the preparation of document for transportation plan of vessel (Loading / Discharge Instruction, Instruction for Ballast and Laden Voyage) to ensure all required documents are complete. Coordinate and analyze the review process and calculation of shipping operations expenses, covering fuel-bunker, ship maintenance. Coordinate, monitor and analyze fuel bunker consumption, ship maintenance, dry-docking and activity during operation to ensure all processes are completed effectively according to procedures. Coordinate and analyze the consolidation of information and reports on issues during loading, sailing and discharging activity to ensure availability of timely report to related parties. Coordinate and participate in the compatibility study between ship and shore for buyers’ terminal to ensure all requirements and conditions are incorporated for effective and efficient shipping operation.Requirements:Bachelor’s degree in Engineering, Business, or Economics. MBA or a relevant advanced degree is strongly preferred.At least 15 years of professional experience in commercial role, with a proven track record of long-term commercial deals in LNG or Ammonia business.Able to analyze market data, develop models, use derivatives and identify commercial opportunitiesEffective negotiating skills; Good commercial judgmentStrong analytical capabilityAble to think independently, self-motivate, and be a team playerGood communication, presentation and interpersonal skillsAbility to manage cross-cultural relationships internally and externally with experience in Asian cultures as well as Middle Eastern cultures. Ability to work collaboratively in a multinational team is essential. Willingness and ability to travel. Excellent communication skills, proficiency in speaking and writing in English, working level Asian languages is preferred.

Responsibilities:Sales and Marketing Growth Plans – Crafted plans to explode total business growth in Foodservice Channel.Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities. Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the business. Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy. Select Customer Development – new business development of potential select key customers (FS/e-comm) distributor partner may engage for new sources of revenue. Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce. Ensure the JVP is fully aligned with the distributor for monthly execution. Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category & customer plans. Supply Chain Management – Initiated the full supply chain tracking system for Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable. Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand Planning to ensure stock availability from Export Affiliates. Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.Requirements:5 years of experience in sales or marketing at FMCG company.Proficient in analyzing sales data.Proficient in Selling & Negotiating.Developing/Performing in Trade Marketing and Consumer insights. Developing/Performing in Lift & Launch, Innovation and Product Development.Strong strategic and execution of sales especially in FOODSERVICE. Proficient in Sales & Business Development. Proficient in Negotiating sales objectives with Distributors and/or Customers. Proficient in Root-cause analysis, Critical Thinking & Problem Solving. Amicable to work in a matrix organization.

Responsibilities:The Software Quality Engineer executes Information Services (I.S.) Quality Assurance (QA) processes with moderate guidance. He/She identifies problems, generates alternatives, and recommends solutions within defined processes. This position documents the progress of assigned tasks to ensure objectives are met. He/She collaborates effectively with QA team members, application developers, software vendors, consultants, user communities, and test environment technical support staff in the execution of testing procedures. This position supports testing efforts of small to medium complexity. The Software Quality Engineer is knowledgeable of the key processes and technology within the business functions he/she supports.Requirements:Quality Analysis for Technical SolutionsSelenium Automation TestingCucumber TestingSecurity testing is preferred.Degree with a minimum 3 to 4 years of work experience

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7 shipping Jobs found

Head of Commercial – Freight Forwarding

Customer Service Specialist

SAP EHS Resource

Business Development Manager

Business Development Specialist (New Energy)

Business Development Manager

Software Quality Engineer

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7 shipping Jobs found

Head of Commercial – Freight Forwarding

Customer Service Specialist

SAP EHS Resource

Business Development Manager

Business Development Specialist (New Energy)

Business Development Manager

Software Quality Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.