Director – Procurement Sourcing SSA

Institutional Manager – Device Business

Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

Salesforce Engineer

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

Associate, Consulting Clients

The Role:Responsible for establishing and driving the SSA sourcing strategy and initiatives, optimizing procurement processes, and ensuring the efficient acquisition of goods and services to support the organizations operational needs. Manage supplier relationships, negotiate contracts, and implement cost saving measures while maintaining high standards of quality and compliance. Collaborate closely with cross functional teams to align sourcing strategies with business goals, drive continuous improvement, and contribute to the overall success of the Region by securing competitive advantages through effective procurement practices. Support the alternative energy sourcing strategy in alignment with global and regional sustainability goals. Develop and implement localization, indigenization, and preferential procurement processes. Key Responsibilities:• Lead the HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures.• Develop and implement regional procurement strategies and roadmap that align with global and regional business objectives.• Lead sourcing initiatives to achieve cost savings, improve quality, and ensure timely delivery.• Ensure procurement activities align with organizational goals and regulatory requirements.• Identify, set, and communicate the pipeline of initiatives in collaboration with direct reports and senior leaders from various business units within the organization.• Set strategic objectives for tender management, ensuring alignment with organizational goals.• Process Governance: Establish and enforce standardized tender management processes and best practices.• Review and Approval: Oversee the preparation, evaluation, and negotiation of tenders, ensuring compliance with company policies and legal requirements.• Risk Management: Identify and mitigate risks associated with the tendering process.• Develop and implement supplier performance management systems to ensure high standards of quality, delivery, and service.• Establish and maintain strong relationships with key suppliers to foster collaboration and innovation.• Support direct reports in negotiating contracts and manage supplier agreements to ensure favorable terms and conditions.• Support direct reports in driving supplier performance and support regions/countries in offsetting performance gaps including but not limited to value tracking• Ensure compliance with procurement policies, procedures, and ethical standards.• Identify and mitigate risks associated with procurement activities.• Manage audits and implement corrective actions as necessary.• Establish and maintain effective contract management templates in collaboration with the legal department.• Ensure all contracts are comprehensive, compliant, and effectively managed throughout their lifecycle.• Ensure direct reports manage any potential risks in the various contracts under management.• Address legal and contractual matters promptly in consultation with business and Legal department.• Liaise with internal and external auditors on audit findings and conflict of interest throughout the source-to-contract process.• Negotiate and ensure contracting for key critical contracts.• Act as liaison between suppliers and internal customers.• Develop and manage the procurement budget, ensuring alignment with financial targets.• Monitor and report on procurement performance, including cost savings and value creation.• Implement cost-control measures and drive continuous improvement initiatives.• Support the identification and engagement of stakeholders during strategy development and sourcing execution projects.• Forge and influence stakeholders on procurement processes across various departments and levels.• Act as an interface between global procurement and local procurement operations teams.• Provide insights on procurement analytics to support operations teams.• Prepare stage gate documentation and facilitate communication with suppliers on policies and procedures.• Perform analysis of business requirements such as supply markets, supply chains, demand patterns, and commodity strategies.• Drive sustainability and governance initiatives within procurement activities.• Promote and help achieve Group Procurement BBBEE preferential procurement, enterprise development and localization/indigenization objectives and targets.• Report regularly on progress and compliance with these requirements.• Provide input and actively participate in the implementation and management of procurement automation tools to streamline tender management, improve efficiency, and reduce manual errors.• Specification Requirements: Contribute to the development of specification requirements for automation tools to ensure they meet the needs of the procurement function.• Technology Implementation: Oversee the integration of new technologies into procurement processes, ensuring seamless adoption and usage.• Training and Support: Provide training and support to the procurement team on new automation tools and technologies to maximize their benefits.• Monitor the performance of automated systems to ensure they are functioning as intended and providing the expected benefits.• Identify and drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.• Foster a culture of continuous improvement within the procurement team by encouraging innovative thinking and the adoption of new technologies and methodologies.• Monitor industry trends and emerging practices to ensure the organization remains at the forefront of procurement excellence. Minimum Requirements:• Bachelor’s degree/University degree or equivalent qualification • Post-graduate qualification would be advantageous&nbsp;• Professional certification in procurement (e.g., CPSM, CIPS) is highly desirable.&nbsp;• Minimum of 8 years of relevant experience in procurement, with at least 3 years in a leadership role within a regional/global diversified entity with a deep knowledge of regional procurement.&nbsp;• Demonstrated ability to lead and manage a high-performing team.&nbsp;• Excellent interpersonal skills and ability to support all levels of the organisation, especially core strategic relationships.&nbsp;• Strong knowledge of regional procurement best practices, market trends, and regulatory requirements.&nbsp;• Experience with procurement technology and systems (e.g., ERP, e-procurement platforms).&nbsp;• Proven experience in strategic sourcing, supplier management, and contract negotiation.&nbsp;• Proven track record of developing and implementing successful strategies and achieving cost savings in a sustainable manner.&nbsp;• Strong understanding of procurement best practices, compliance, and risk management.&nbsp;• Able to perform long-term strategic planning.&nbsp;&nbsp;• Excellent problem-solving and financial analysis skills.&nbsp;• Ability to lead cross-functional teams and manage multiple projects simultaneously.&nbsp;• Leadership and people management&nbsp;• Strategic thinking and planning&nbsp;• Negotiation and contract management&nbsp;• Supplier relationship management&nbsp;• Financial acumen&nbsp;• Risk management and compliance&nbsp;• Analytical and problem-solving skills&nbsp;• Effective communication and stakeholder engagement&nbsp;• Strong communicator&nbsp;• Ability to build and nurture strategic relationships, internally and externally&nbsp;• Strong collaborator&nbsp;• Results oriented&nbsp;

Role Description: <ul><li>Looking for energetic, self-driven and focused sales professionals in SALES &amp; BUSINESS DEVELOPMENT DEPT roles to expand MEDICAL DEVICES business of our client in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.</li></ul> Responsibilities: <ul><li>Develop and implement sales strategies to achieve revenue targets within the institutional segment.</li><li>Identify, build and maintain strong relationships with all types of institutional clients across India.</li><li>Participate in tenders in identified institutes and procure the tender business.</li><li>Identify new business opportunities and develop partnerships to expand the companys footprint in the institutional market.</li><li>Work closely with internal teams such as marketing and logistics to ensure seamless service delivery.</li><li>Achieve / surpass the sales target set for institutional business.</li></ul> Requirements: <ul><li>Minimum of 10-12 years in sales, with at least 7-8 years in institutional sales, preferably in the medical device or healthcare industry.</li><li>Bachelors degree in Life Sciences, Pharmacy, Chemistry, Biomedical Engineering. Advance degree (MBA, MS, PhD) would be advantage.</li><li>In depth knowledge of medical devices and the healthcare industry.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong relationship with institutional clients.</li><li>Excellent negotiation and communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Willingness to travel extensively across India.</li></ul>

Responsibilities: <ul><li>Manage and guide the security team responsible for infrastructure and network security.</li><li>Monitors network performance, troubleshoots issues and deploys solutions</li><li>Manage front-line technical support to end users on various technical issues and problems regarding their Access</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Familiarity with Service Management tools (eg:ISM/ Service Now/BMC remedy) for the logging and tracking of incidents, and service requests</li><li>Implement and manage continuous security monitoring solutions for infrastructure and network components</li></ul> Requirements: <ul><li>10-13+ years of Cyber security for Firewall, Proxy, VPN IPS</li><li>Working experience, having played roles as VPN end-to-end implementation.</li><li>Strong reliability and high quality and security awareness.</li><li>Knowledge of web and application servers (Apache/IIS/Tomcat/Websphere)</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Candidate should have experience in Zscaler private Access (ZPA) VPN end-to-end implementation.</li><li>Experience in Deep troubleshooting experience with Zscaler VPN and other Firewalls.</li><li>Knowledge of ITIL incident and problem management.</li><li>Knowledge of Security Incident Event Management ( IBM QRader SIEM) is a add on</li><li>Must be familiar with Network Protocol Analyzers (tcpdump, Wireshark)</li><li>Must have deep understanding of network protocols and network security TCP/IP, UDP, DHCP, FTP, SFTP, SNMP, SMTP, SSH, SSL, DNS, RDP, HTTP and HTTPS.</li><li>The network security SME possesses the technical hand on capability and experience to assess current network security posture, document current/future state, provide roadmap/gap analysis for implementation activities</li><li>Good understanding of financial domain and Security IT.</li><li>Good to have experience with other security solutions like Firewall – Checkpoint or Palo Alto etc. Knowledge of Linux and web application servers (Apache/IIS/Tomcat)</li><li>Hands on experience on Firewall (Palo Alto, CISCO), VPN (Zscaler), Proxy (forward, Reverse, Transparent and Web 2.0), SSL interception/MITM &amp; Data leakage space, Security Analytics. Implementation, customization, coding, Support.</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: Technical Communication/Presentation: <ul><li>Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).</li><li>Utilizes of the organization’s business model and operations to drive high impact projects and complex analyses that support the organization’s mission.</li><li>Leverages deep understanding of the policies, practices, trends and information that impact the organization and its customers to plan for future projects.</li><li>Utilizes of the business and financial impact of decisions/solutions to drive high-impact projects that support the organization and contribute to financial performance.</li></ul> Industry Knowledge: <ul><li>Demonstrates advanced understanding of the industry and its performance by remaining current on leading trends and interacting with industry stakeholders.</li><li>Serves as an expert on industry issues, including trends and challenges or concepts; provides guidance and expertise on unique situations.</li><li>Guides customers and key stakeholders on selection and application of industry products/services, enabling them with the proper tools, resources and for successful implementation.</li></ul> Stakeholder Engagement: <ul><li>Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner.&nbsp;</li><li>Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. </li><li>Develops trust and influence among key business partners.&nbsp;Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.</li></ul> IT Network Management: <ul><li>Plans and determines resources for network management projects and provides suggestions to enhance capabilities and performance.</li></ul> Technical Communication/Presentation: <ul><li>Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).</li><li>Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way.</li><li>Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.</li></ul> Emerging Technology Trends and Practices: <ul><li>Applies of emerging technology trends and best practices to show the potential business application of technology improvements.</li></ul> Requirements: <ul><li>Experience range 12 to 16 years</li><li>Communicates effectively</li><li>Leverages data purposefully&nbsp;</li><li>Manages detail and complexity</li><li>Ability to troubleshoot complex cloud infrastructure and application issues.</li><li>Familiarity with DevOps principles and how cloud engineering ties into the larger DevOps ecosystem.</li></ul>

Responsibilities: <ul><li>Participate in discussions and negotiations with business representatives about requested functionality</li><li>Development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas</li><li>Working with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts</li><li>Building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On</li><li>Participate in the code reviews and ensure the code achieves appropriate test coverage</li><li>Working of the DevOps processes migrate changes from development to QA to production environment using Flosum or other industry leading toolsSalesforce Certification: Admin, Platform Developer</li><li>Designing and developing custom user interfaces using Visualforce.</li><li>Creating custom objects, fields, and relationships to tailor Salesforce to business requirements.</li></ul> Requirements: <ul><li>Ability to author technical solution approach and design documentation</li><li>Analytical skills and ability to debug and resolve issues/defects</li><li>Experience with data updates / data migration using Data Loader and other Salesforce tools</li><li>Experience with Salesforce Governor limits</li><li>Some Project Management Skills</li><li>Strong knowledge with Service Cloud, CRM Analytics &amp; Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors,Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)</li><li>Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze,and assign user stories to agile development team</li><li>Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)</li><li>Written and verbal communication skills</li><li>Self-Motivated learner</li></ul>

Responsibilities: <ul><li>Senior Solution Architect – AMEA will be the key responsible for driving solution strategy across tech programs for AMEA, for the purpose of business-IT joint strategy development, solution discovery, project planning &amp; delivery, risk management and relationship management.</li><li>SAP is the underlying stack for our Enterprise Systems and the solution architect will be pivotal in driving standardization in SAP Platform while collaborating with Business Units to deliver capabilities for Business.</li><li>Individual has direct accountability for the Standard and scalable solution design that are provided by our staff and third-party service providers.</li><li>This is a leadership role providing strategic direction to multiple globally diverse teams in the delivery of projects spanning across ERP and non-ERP platforms.</li><li>Works with all IT Services teams (Applications teams, business partners, business clients, external vendors, and service delivery partners, Security, infrastructure) to define, prototype, and implement new technologies in support of business objectives and projects.</li><li>This role will provide Business Technology thought leadership, bringing knowledge and solutions to drive business outcomes.</li><li>This role will be pivotal in enabling future-fit capabilities by framing the Technology Roadmap for AMEA, as well ensuring a standard template solution design for S4 HANA in AMEA.</li></ul> Requirements: <ul><li>16-18 years of relevant technical and business work experience</li><li>Engineer/MBA or equivalent degree in Tech/ Information Systems from tier 1 college.</li><li>Manage senior business stakeholders in a matrix organization</li><li>Has the experience and cultural awareness required to work effectively with a global team.</li><li>Developing strategic plans and setting timelines for evaluation, development, and deployment of solutions</li><li>Identifying opportunities for simplifications and digitization of various workflows across the organization</li><li>Supervising quality assurance processes, integration, and system tests</li><li>Excellent leadership, team building, and management skills</li><li>Ability to Communicate and inspire confidence at a senior level with technical and non-technical audiences</li><li>Experience in the identification, evaluation and documentation of process flows, risks, and controls</li><li>Expertise in SAP ECC and SAP S4, including all modules such as MM, FI, CO, SD, PM etc.</li><li>Good understanding and background on Business Processes as part of digitization</li><li>Should have run large scale tech led transformation programs</li><li>Ability to engage with functional business leaders at a strategic level, as well as with delivery teams at an operational level</li><li>Hands-on experience leading such areas end-to-end and track record of delivering results and business value</li><li>Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes</li><li>Experience with organizational change management preferred</li><li>Experience managing multiple vendors and external project resources</li><li>Proven ability to manage talent and team</li><li>Very strong academic background</li><li>Can do attitude and problem-solving mindset</li><li>Proficient in English Language (Writing, reading &amp; Speaking)</li></ul>

Responsibilities: General accounting: <ul><li>Support Shared service team on timely closure and ensure quality deliverables</li><li>Manage day to day accounting activities including providing advice on journal entries, adjustments, intercompany transactions and reconciliations</li><li>Oversee maintenance of chart of accounts</li><li>Provide financial updates and technical advice in accounting treatment for new business transactions</li><li>SAP month-end close in relation to general ledger</li><li>Financial statement flux analysis/review</li></ul> Shared service operations: <ul><li>Work closely with shared service team on process improvement and standardized process across locations&nbsp;</li><li>Support share service team in various accounting functions, ensure smooth communication between shared service team and operation team and facilitate resolution of financial issues</li></ul> Compliance and audit support: <ul><li>Responsible for local statutory audit, ensure accuracy and integrity of financial data and provide support during external audit&nbsp;</li><li>Ensure smooth coordination between Shared Service Team and auditor and proper documentations provided by Shared Service team for audit review</li><li>Liaise with corporate secretary on filing of the audited financial statement to ACRA</li></ul> Process improvement and optimization project: <ul><li>Participate in implementation and enhancement of the ERP system and any other Company wide projects Requirements:</li></ul> Requirements: <ul><li>Proficiency in accounting standards (USAAP. IFRS)&nbsp;</li><li>Strong knowledge in SAP and Excel</li><li>Effective verbal and written communication skills for interacting with stakeholders across multiple locations</li><li>Preferably 3 to 4 years of experience in a manufacturing environment or Public Accounting firm</li><li>Ability to work under pressure to meet tight deadline</li></ul>

Responsibilities: Administrative Leadership: <ul><li>Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.</li><li>Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.</li><li>Support the advancement of staff competencies through the creation of development plans.&nbsp;</li><li>Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.&nbsp;</li><li>Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.&nbsp;Such an environment may include attendance at regional or national conferences staff members as appropriate.</li><li>Provide general technical assistance, consulting, and direction to staff.&nbsp;Identify training needs and assist in developing training plans.</li><li>Assist in development, modification, review and maintenance of procedures and operations guide.</li></ul> Technical Leadership: <ul><li>Coordinate the review and ongoing management of the Deskside support team.</li><li>Understand business needs and processes.&nbsp;</li><li>Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.&nbsp;</li><li>Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.&nbsp;</li><li>Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.&nbsp;</li><li>Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.&nbsp;&nbsp;</li><li>Determine and identify opportunities for system improvement.&nbsp;Provide response to system hardware and operating system software problems as necessary.&nbsp;</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li></ul> Project Management:&nbsp;<ul><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 10 years’ experience. Minimum 5 years in a team managerial experience</li><li>Lead and mentoring of Deskside team, to provide L1 and L2 support to users</li><li>Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.&nbsp;</li><li>Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.&nbsp;</li></ul> Other Skills, Knowledge, Abilities:&nbsp; <ul><li>Experience in Microsoft technologies including M365, Windows</li><li>Ability to discuss technical issues effectively with technical professionals as well as non-technical users.</li><li>Strong understanding of the technology lifecycle and development methodologies.</li><li>Excellent communication, problem-solving and organizational abilities.</li><li>Ability to work independently and be result oriented.</li><li>Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.</li><li>Excellent communication skills in both written and verbal presentation.</li><li>Demonstrates effective communication with senior management, stakeholders and vendors.</li><li>Ability to work well with people from different disciplines with varying degrees of technical experience.</li><li>Ability to provide leadership and promote teamwork.</li><li>Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.</li><li>Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.</li><li>Effective interpersonal skills.</li><li>Oversee the support of Customer location.</li><li>Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.</li><li>Facilitate and maintain relationships between vendors, assist in reviewing of contracts.</li><li>Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.</li><li>Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.</li></ul>

Responsibilities: <ul><li>Conduct a cursory review of industries in order to understand the gaps in our Consulting clients’ knowledge and identify the most relevant content as well as individuals to take part in 1:1 consultation with our clients. (Relevant experts are often C-level executives working at the heart of their industries.)</li><li>Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner</li><li>Engage with industry experts for our clients by reaching out over the phone and through professional correspondences, to understand whether they are the right fit</li><li>This would also involve regularly&nbsp;cold-calling&nbsp;potential experts who uniquely match the project requirements</li><li>A substantial portion of your daily activities would involve engaging in telephone conversations with specialists who possess distinctive relevance to your clients’ projects, frequently amidst stringent time constraints</li><li>Negotiate compensation rates, and persuade experts to connect with our clients on short notice, often scheduling calls as soon as possible, whilst operating within our industry-leading compliance framework</li><li>After 4-5 months you’ll be driving the long-term performance of your own book of business as you develop your own professional skills, deepen your understanding of your clients’ investment strategies, and continuously reinforce how our content can best help their research needs.</li></ul> Requirements: <ul><li>Experience : 0.6 to 2 Years</li><li>Qualification : Bachelors</li><li>Location : Mumbai</li><li>Strong Oral &amp; Written Communication Skills: You’re a clear communicator who can create the right narrative to share your ideas with a wide range of people. You must be proficient in crafting persuasive messages and adapting communication styles to effectively engage with diverse stakeholders, including clients, colleagues, and industry experts</li><li>Cold calling will be an integral part of the job (Past experience in this would be an added advantage)</li><li>Ability to multitask: You are confident in your ability to multitask, and you can excel in delivering high-quality work under deadlines while managing multiple active work streams</li><li>Adaptability: There is&nbsp;no typical week&nbsp;as a Client Associate. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job</li><li>Relationship Building: You should be able to build, develop and strengthen relationships with existing Clients industry contacts and build new relationships with experts you have identified</li></ul>

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85 service cloud Jobs found

Director – Procurement Sourcing SSA

Institutional Manager – Device Business

Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

Salesforce Engineer

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

Associate, Consulting Clients

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85 service cloud Jobs found

Director – Procurement Sourcing SSA

Institutional Manager – Device Business

Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

Salesforce Engineer

Regional Solution Architect AMEA

Senior Accountant

AVP - End User Computing (EUC)

Associate, Consulting Clients

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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