Customer Service and Admin (CS&A) Team Lead

Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Manager, Platform Engineer

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Digital Transformation Executive

System Analyst

Analista de Customer Service

Customer Service Associate

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>PC&amp;IS Project for Process and Packing equipment power electrical system.</li><li>Support the local project team during the greenfield/brownfield site development as well as during projects executed in current facilities (locally)</li><li>Support global standard for projects with regards to:</li><li>Lead implementation and integration of equipment control systems&nbsp;</li><li>Support development of program platform for PLC and HMI for future projects&nbsp;</li><li>Implement Motor control center, and PLC control structure and execution strategy.</li><li>Implement site Digitization and Smart Factory system (equipment &amp; utilities)</li><li>Lead the vendor selection process for the various PC&amp;IS tasks with approval from line manager.</li><li>Oversee electrical installation of all equipment aspects</li><li>Ensure power &amp; utilities authority works in place and handled in compliance</li><li>Act as key representative to of the company technical service team in terms of all electrical and controls matter (utilities, electrical design and installation)</li><li>Projecting multilayer network solution for information system.</li><li>Liaising with multiple vendors for project execution.</li><li>Liase with company global engineering and central functions (EHS, GRC, QFS) to ensure compliance in all aspects</li><li>COP support for operation support in implementing electrical project handover and electrical spare part inventory.</li><li>COP support for electrical &amp; control modification for upgrading projects. Supporting operation &amp; engineering team for electrical related solution.</li><li>Build capability among the technical service team and relevant Plant resources.</li><li>Active participation in the Implementation of the company Work System (KWS) from a support perspective especially with regard to the Technical COE and has a thorough understanding of its content &amp; process.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Minimum college graduate or completed electrical apprenticeship and attended professional training</li><li>Minimum 2 years of field experience and electrical, control, process &amp; instrumentation aspect.</li><li>Candidates preferred with experience with food processing PC&amp;IS design, implementation &amp; integration, construction and start-up&nbsp;</li><li>Experience in Equipment/Utilities interface design and control systems (Rockwell/ Wonderware/ OSI platform)</li><li>experience in Leading and building capability Typically works independently with some direction from Manager.</li><li>Responsible for own work. Supervision of supporting team members during project execution.</li><li>Travel may be required. In the Asia Pacific Region unless assigned to a location for a project duration.</li><li>Be physically fit and able to travel and work safely on Construction sites.</li><li>Work is performed in area with moderate risk or discomfort that may require special safety precautions, such as wearing protective clothing or gear.</li><li>Equipment - Electrical &amp; instrument used in production lines &amp; utilities.</li><li>Laptop &amp; softwares - Engineering laptop &amp; softwares. Best if the candidates has some knowledge on any of below:</li><li>Rockwell Studio 5000, Rockwell Panel View, OsiSoft Tools, SQL Server Management Studio, Javascript in SAP xMii, AutoCAD, softwares.</li><li>Public contact – Electrical contractors, system integrators, electrical suppliers and vendors.</li><li>Safety of all employees is paramount; therefore the incumbent and their reports must work safely and ensure compliance with all local, state and federal policies and legislation (Work Cover, DECC, Environmental etc).</li><li>Adherence to company policies and procedures is also required.&nbsp;</li><li>Company’s reputation is held in high regard, the incumbent will work in an environment that prides itself on protecting this reputation by ensure our products are of premium quality to maintain customer satisfaction.</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>The Manager, Platform Engineering job sets goals and objectives for the achievement of operational results for the team responsible for designing, developing and maintaining digital technology infrastructure to support information technology applications and services. This job oversees the delivery against project planning and prioritization, coordinates collaboration with cross functional teams, and allocates resources effectively and efficiently.</li><li>The job also leads the team to implement best in class industry standards to continuously improve the development process&nbsp;</li><li>PROJECT MANAGEMENT: Oversees the implementation and delivery of software projects, including resource allocation, to ensure they are completed on time and within scope.</li><li>TECHNICAL GUIDANCE: Leads the team to apply internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.</li><li>QUALITY ASSURANCE: Leads rigorous testing, code reviews, and adherence to best in class industry standards to ensure the quality and performance of software applications.&nbsp;</li><li>PROCESS IMPROVEMENT: Suggests continuous improvement initiatives and leads the implementation of approved standards to improve software development and deployment processes and operational excellence, applying test driven development as needed.</li><li>COLLABORATION: Coordinates collaboration with product managers, designers and other cross functional teams to gather requirements, set priorities and deliver resolutions to meet business objectives.</li><li>DOCUMENTATION: Leads and reviews the creation and maintenance of comprehensive documentation for software applications, deployment processes and system configurations.</li><li>TECHNICAL SUPPORT: Leads technical support and troubleshooting for deployed applications for minimal downtime and fast resolution of issues.</li><li>STAKEHOLDER MANAGEMENT: Maintains partnership with key internal and external stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.</li><li>TEAM MANAGEMENT: Manages team members to achieve the organizations goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.</li></ul> Requirements: <ul><li>Minimum requirement of 4 years of relevant work experience.</li><li>Typically reflects 5 years or more of relevant experience.</li><li>Supervisor experience in software engineering.</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for promotion and growth of the medical device’s portfolio</li><li>Define target market, identify targeted HCP’s speciality for each medical device, positioning of medical device and messaging for each device.</li><li>Lead launches of new medical devices – coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials and sales enablement tools</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns</li><li>Achieve / surpass the sales target for each medical device</li></ul> Requirements: <ul><li>Bachelors degree in Life Sciences, Pharmacy, Biomedical Engineering and master’s in marketing management</li><li>In depth knowledge of medical device industry</li><li>Proven track record in developing and execution of marketing strategies for medical devices</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India</li><li>5+ years marketing experience in medical device industry</li><li>Experience of handling digital marketing campaign</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: <ul><li>Support in identify areas for improvement in factory operations and production processes.</li><li>Research and evaluate appropriate smart factory solutions to address identified areas for improvement.</li><li>Support the deployment of the smart factory roadmap and strategy aligned with business objectives.</li><li>Support the implementation of selected smart factory solutions, including project management, system design, and deployment for QA App, DDS and AM&nbsp;</li><li>Manage vendor relationships to ensure effective delivery of smart factory solutions and ongoing support.</li><li>Ensure smart factory solutions are properly integrated with existing systems and processes.</li><li>Develop and maintain documentation and training materials for smart factory solutions.</li><li>Provide technical support and training to users of smart factory solutions.</li><li>Stay up to date with industry trends and advancements in smart factory technology.</li><li>Communicate regularly with senior management and other stakeholders on the progress and impact of smart factory initiatives.</li><li>Responsible for executing projects related to improvement, innovation, formula changes, and capital projects in their line.</li><li>Active participation in the COE of CI/PO to understand variations and OEE trends of their line</li><li>Supports smart factory improvement projects oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline</li><li>Ensures compliance with the KWS methodology through digitization as well as participating in the assigned COE</li><li>Enables learning among their collaborators during the training sessions.</li><li>Generates monthly executive performance reports by platforms Applications.&nbsp;</li></ul> ﻿Requirements: <ul><li>Degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field&nbsp;</li><li>Language: English, advanced level</li><li>Knowledge: Results-oriented, analytical, and creative thinking. Working by objective and proactive</li><li>Fresh graduate or at least 1years of experience in smart factory technology or related field.</li><li>Strong project management skills, including experience in smart factory implementations.</li><li>Demonstrated ability to evaluate and select appropriate smart factory solutions for specific business needs.</li><li>Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Knowledge of manufacturing processes and equipment.</li><li>Familiarity with relevant industry standards and regulations.</li><li>Ability to work independently and as part of a team.</li><li>Flexibility to adapt to changing business needs and priorities</li></ul>

Responsibilities: <ul><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li><li>Utilize cloud technologies like GCC Azure, AWS and Google Cloud Platform to conduct end-to-end systems monitoring, problem resolution and to save operating costs</li><li>Familiar with local public sector projects and government policies and processes such as IM8, cybersecurity, data security</li><li>Collaborate with business &amp; technology stakeholders, ICT providers or government agencies and other external parties to drive new initiatives/enhancements</li><li>Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality</li><li>Review project deliverables (e.g. system documentations, monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and&nbsp;</li><li>Ensure project deliveries complies with relevant policies, standards, and guidelines, and identify and address any compliance gaps.&nbsp;</li><li>project coordination &amp; monitoring, asset management, resource tracking, meeting logistics, service/change request processing, records/document management</li><li>Perform requirement gathering, requirement analysis, business process mapping, design thinking, prepare requirement specifications, flow charts, logical diagrams, and initiate process improvements.</li><li>Agile, Software Development Life Cycle (SDLC) and testing methodologies</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline.</li><li>8 years of experience in IT.</li><li>6 + years experience in Public sector.</li><li>Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>6+ Years Experience, Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li></ul>

Analista de Customer Service PL: <ul><li>You will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.</li><li>Visão geral do trabalho.</li><li>As equipes de atendimento ao cliente interagem com clientes e representantes de vendas e/ou serviços da empresa para lidar com uma variedade de funções de serviços de pré e pós-vendas. Elas recebem e processam transações por telefone, Internet e correspondência de clientes e representantes e respondem a consultas sobre produtos ou serviços da TE. Elas podem promover e vender produtos ou serviços de nossa empresa e também investigar e resolver reclamações de clientes. Uma área central de atenção é desenvolver fortes relações com o cliente por meio da estratégia "Experiência de cliente extraordinária" da TE.</li></ul> Que Você Vai Fazer: <ul><li>Atender clientes internos e externos, representantes e distribuidores;</li><li>Acompanhar a carteira de clientes sob sua responsabilidade;</li><li>Acompanhar pendências financeiras junto aos clientes e também os projetos em</li><li>andamento na área;</li><li>Analisar as situações de devoluções, providenciando novo faturamento se necessário;</li><li>Coordenar o faturamento dos pedidos de vendas, acompanhando as análises de</li><li>crédito, programações de entrega e posições de estoque;</li><li>Coordenar as vendas diretas realizadas com os clientes através do processo de</li><li>importação, e realizar todos os procedimentos e follow-ups;</li><li>Dentre outras atividades.</li></ul> Requisitos: <ul><li>Graduação completa em ADM, Comércio Exterior ou áreas correlatas;</li><li>Sólida experiência na função de atendimento ao cliente;</li><li>Inglês avançado para conversação;</li><li>Espanhol será um diferencial;</li><li>Pacote Office completo, PowerBI será um diferencial;</li><li>Prévia experiência com SAP (módulo SD);</li><li>Disponibilidade para atuação híbrida em Bragança Paulista - SP.</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

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155 salesforce field service lightning Jobs found

Customer Service and Admin (CS&A) Team Lead

Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Manager, Platform Engineer

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Digital Transformation Executive

System Analyst

Analista de Customer Service

Customer Service Associate

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155 salesforce field service lightning Jobs found

Customer Service and Admin (CS&A) Team Lead

Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Manager, Platform Engineer

Marketing Manager – Medical Devices

Field Sales Executive (Business Development Manager)

Digital Transformation Executive

System Analyst

Analista de Customer Service

Customer Service Associate

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.