Business Analyst  Authorization, BTP & Basis

Forward Deployed AI Strategist

SAP Lead

Business Analyst SAP SD

Country Marketing Manager

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Business Analyst SAP PP

Executive Assistant and Administrative Lead

Customer Service Specialist

Role Description: <ul><li>We are seeking an experienced Business Analyst for SAP Authorization to design, implement, and govern access controls and BTP-related activities in our SAP S/4HANA landscape. This role is critical to ensuring secure, compliant, and efficient system usage within our corporate, manufacturing and supply chain environment. You will take end-to-end ownership of SAP security and support SAP BTP and Basis activities from understanding business processes and defining access requirements to hands-on role design, testing, deployment, and ongoing support.</li></ul> Responsibilities: <ul><li>The position requires a strong balance of technical expertise, governance, and stakeholder collaboration.</li><li>Design, build, test, and maintain SAP S/4HANA roles by translating business requirements into secure, scalable role structures</li><li>Manage user access lifecycle activities (provisioning, modification, de-provisioning) in compliance with internal controls and audit standards</li><li>Perform Segregation of Duties (SoD) analysis, risk identification cum analysis, remediation, manage user access requests, and emergency access management</li><li>Collaborate with business stakeholders, IT teams, and auditors to resolve access issues and address audit findings</li><li>Troubleshoot authorization issues and conduct root cause analysis across SAP modules</li><li>Maintain and continuously improve SAP security frameworks in production environments</li><li>Develop and maintain documentation, including role design standards, access matrices, and procedures</li><li>Provide Level 2 and Level 3 support for SAP security-related incidents and requests</li><li>Provide SAP Basis support including transport, patch and upgrade, coordination of system refresh activities</li><li>Support automation and workflow using SAP BTP.</li><li>Ensure ongoing system compliance, stability, and performance related to access controls</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree is a plus).</li><li>SAP Authorization or SAP GRC Certification is a strong advantage.</li><li>Minimum 5 years of SAP security/authorization experience, including at least one S/4HANA implementation or conversion.</li><li>Strong experience with PFCG role design and maintenance, user and role administration, authorization object analysis and troubleshooting, risk analysis, emergency access, access request management and SoD analysis and compliance controls</li><li>Good understanding of SAP SD, EWM/MM, FICO, AM, QM and PP, Concur, Ariba, IBP and the business processes to design effective security roles.</li><li>Experience supporting audit activities, internal controls, and compliance reviews.</li><li>Knowledge of integration environments (e.g., Salesforce &amp; MES) from an authorization impact perspective is an advantage.</li><li>Experience with S/4HANA environments, including Fiori app authorizations</li><li>Experience with using SAP BTP for building automation and workflow</li><li>Strong analytical and problem-solving skills, with attention to detail.</li><li>Excellent communication skills and ability to work with cross-functional teams.</li><li>Self-driven, disciplined, and able to work independently while meeting timelines.</li></ul>

Role Description: <ul><li>The Strategy team is looking for a hands-on AI-enabled strategy and market intelligence professional to materially accelerate the way we conduct deep research, market intelligence, analytical modeling, and GTM analysis by applying high impact AI workflows and translating them into sharper strategic decisions.</li><li>The individual will partner with business, product, commercial, and tech teams to translate ambiguous questions into actionable insights, while developing and scaling AI-enabled solutions that improve strategic decision-making and drive measurable business impact.&nbsp;</li><li>The individual is expected to work in close partnership with our client IT team, to leverage existing AI &amp; data capabilities on Databricks &amp; AWS (where applicable) while developing solutions.</li></ul> Responsibilities: Strategic problem solving and driving cross-functional execution&nbsp; <ul><li>Translate AI-assisted analyses into practical executive decisions by applying strong business judgment, rigorous validation protocols, and a sharp “so-what” orientation</li><li>Collaborate with and influence senior stakeholders across strategy, sales, technology teams, and P&amp;L owners</li><li>Good first-principles and problem-solving capabilities with the ability to build and test strategic hypotheses Identifying meaningful opportunities to leverage AI and deploying scaled AI solutions at pace</li></ul> Identify, assess, and prioritize high-value AI and automation opportunities by translating business challenges into scalable, practical solutions&nbsp; <ul><li>Design proprietary AI-enabled workflows, agents, and accelerators for recurring strategy activities (competitor monitoring, earnings call tracking, tariff and regulatory intelligence, voice-of-customer mining etc.)</li><li>Build reusable templates, workflows, and modules to drive adoption and embed AI capabilities into strategy processes</li></ul> Executing rapid AI-augmented research and competitive intelligence&nbsp; <ul><li>Lead AI-augmented research using tools like Claude, OpenAI, Perplexity, AlphaSense, CapIQ etc. to deliver source-triangulated competitive and industry insights</li><li>Synthesize structured datasets (S&amp;P Capital IQ, Bloomberg, IDC, Gartner) and unstructured sources (10-Ks, analyst reports, expert interviews) – to generate and validate AI-assisted outputs</li></ul> Support strategy team in day-to-day execution by leveraging AI-led tools <ul><li>Lead AI-enabled market sizing, opportunity mapping, and TAM/SAM/PAM modelling</li><li>Accelerate financial modelling – scenario and sensitivity analyses, valuation, NPV/IRR, segment P&amp;Ls, pricing</li><li>Support M&amp;A pipeline by AI-screening targets and generating investment theses</li></ul> AI enablement, coaching and continuous innovation <ul><li>Coach strategy team members on prompting techniques, research workflows, and AI-fluent execution</li><li>Scale AI adoption across Corporate Strategy through hands-on mentorship of beginner users</li><li>Stay current on agentic stacks, multimodal models, and deep research agents</li></ul> Requirements: Skillset and capabilities AI fluency and hands-on deployment orientation&nbsp; <ul><li>Working knowledge of GenAI patterns – LLM capabilities/limitations, prompt design, etc.</li><li>Proven ability to convert business problems into reusable AI workflows, tools, or accelerators</li><li>Builder mindset with experience prototyping AI solutions using frontier tools &amp; low-code platforms</li></ul> Analytics, modelling, and research excellence <ul><li>Strong modelling skills across TAM/SAM/PAM, scenarios, sensitivities, NPV/IRR, valuation etc.</li><li>Ability to synthesize structured datasets with unstructured sources</li><li>Research discipline – source triangulation and rigorous validation of AI outputs</li></ul> Strategic problem solving, communication, executive presence, and influence&nbsp; <ul><li>Sharp "so-what" orientation to translate AI outputs into practical executive decisions</li><li>Crisp written and verbal communication, with ability to frame board-ready narratives</li><li>Skill in explaining AI workflows and implications to both technical and non-technical audiences</li><li>Stakeholder management across strategy, commercial, data, and technology teams</li></ul> Ownership, and execution <ul><li>Independently own workstreams end-to-end – from framing through deployment</li><li>High bar for quality; never publishes unchecked AI outputs or unvalidated analysis</li></ul> Coaching and capability building&nbsp; <ul><li>Patience and ability to coach colleagues on prompting, research workflows, and source validation</li><li>Track record of building reusable playbooks – templates and training modules that scale adoption</li></ul> Passion, curiosity, and learning agility <ul><li>Deep passion for AI, tech, and industrial innovation, with curiosity to stay current on frontier tools</li><li>Entrepreneurial ownership mindset and drive to build a new AI-enabled strategy capability</li></ul> Qualifications:&nbsp; <ul><li>BE / B-Tech in Computer Science Engineering, Data Science or a related analytical field required; MBA, MS, M-Tech or equivalent advanced degree strongly preferred.</li><li>3–4+ years of experience in AI transformation, analytics, or AI-enabled business building. Prior Forward Deployed Engineer / Solutions Architect / Senior Data Scientist background preferred.</li><li>Experience in a top-tier strategy consulting firm, AI-native consulting team, analytics firm or corporate / product strategy team role strongly preferred.</li><li>Demonstrated experience building or deploying 0–1 AI solutions (not just experimenting), GenAI, analytics, automation, or workflow solutions in a business environment required.</li><li>Proficiency in Excel and PowerPoint required; Python or equivalent scripting capability strongly preferred. Experience with DevOps, CI/CD pipelines, and infra as code (e.g., Jenkins, Docker, Kubernetes) required.</li><li>Proficient in implementing AI platforms like AWS Bedrock, LangGraph, Crew AI, Glean etc.</li><li>Knowledge of enterprise data environments (esp. SAP, Databricks) or cloud platforms (esp. AWS) is a plus. Experience integrating AI systems with enterprise data platforms required.</li><li>Experience with LLM-powered solutions, RAG systems, agentic workflows, AI research tools, or AI-enabled knowledge manage</li></ul>

Responsibilities: <ul><li>Lead and manage the SAP support team responsible for supporting global manufacturing operations.</li><li>Act as the key interface between business stakeholders, SAP functional teams, and external partners.</li><li>Drive post-go-live stabilization, continuous improvement, and process optimization initiatives across the SAP landscape.</li><li>Provide cross-functional oversight across SAP FICO, MM, PP, SD, and Security modules.</li><li>Ensure effective issue resolution and support delivery for business-critical processes.</li><li>Partner with regional and global stakeholders to understand business requirements and translate them into SAP solutions.</li><li>Support enhancement initiatives and contribute to process standardization across multiple sites.</li><li>Guide and mentor SAP Business Analysts while fostering collaboration and knowledge sharing within the team.</li><li>Monitor support performance and ensure service levels are maintained.</li><li>Contribute to the long-term SAP roadmap and help shape the SAP operating model.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Strong functional expertise in SAP, with preference for candidates possessing a FICO background.</li><li>Broad understanding of end-to-end business processes and cross-functional integration across MM, PP, SD, and Security.</li><li>Experience supporting SAP S/4HANA environments.</li><li>Hands-on experience in SAP implementation, rollout, or post-go-live support projects.</li><li>Strong understanding of manufacturing business processes and experience supporting manufacturing environments.</li><li>Ability to perform functional analysis, configuration, testing, and issue resolution.</li><li>Proven experience leading, mentoring, or managing SAP teams.</li><li>Strong stakeholder management and business partnering capabilities.</li><li>Experience working in regional or global environments with multiple business units or sites.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to operate effectively in a fast-paced and collaborative environment.</li><li>Preferred Qualifications</li><li>Experience in SAP S/4HANA Public Cloud environments.</li><li>Exposure to manufacturing system integrations and third-party applications.</li><li>Experience in establishing or supporting SAP Centres of Excellence or shared service environments.</li><li>SAP certification(s) would be advantageous.</li><li>Experience supporting global template environments and process standardization initiatives.</li></ul>

Role Description: <ul><li>As our Business Analyst, SAP SD, you will design and optimize processes that integrate seamlessly with manufacturing and supply chain—providing accurate, timely, and actionable manufacturing insights.</li><li>This role focuses heavily on requirements gathering, gap-fit analysis, testing, documentation, solution design, reporting, support and adoption.</li><li>It also demands end-to-end ownership: from understanding business requirements and mapping processes to hands-on SAP configuration, testing, and deployment.&nbsp;</li></ul> Responsibilities: <ul><li>Lead the functional analysis of SD requirements and translating them into S/4HANNA SAP solutions.</li><li>Perform configuration of SAP SD module.</li><li>Integrate SD with other SAP modules FICO and MM as well as Salesforce workflows/processes.</li><li>Troubleshoot, perform root cause analysis and resolve SAP issues at functional, configuration and technical levels.</li><li>Maintain, enhance and optimise SAP S/4HANA solutions in production.</li><li>Conduct user training and create user documentation as needed.</li><li>Identify and implement automation, reporting, and process improvements.</li><li>Work with our third-party vendor on L2 and L3 support</li><li>Ensure system stability, performance optimisation, and support patch upgrades and OS patching activities.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Information Technology, or a related field (Master’s degree is a plus).</li><li>SAP S/4HANA Certification in SAP is a strong advantage, preferably SAP SD.</li><li>Ability to work on In-App Extensibility and BTP-based extensions and understanding of integration tools (SAP CPI, APIs) and CDS Views; experience in WRICEF objects</li><li>Minimum 3 years of SAP SD experience, including at least 1 full lifecycle implementation.</li><li>Proven ability to work both functionally and technically—from business process mapping to SAP configuration and testing.</li><li>Strong knowledge of SD with good understanding of Salesforce is highly preferred.</li><li>Experience integrating SD with FICO, MM, and PP modules and MES is highly advantageous</li><li>Ability to support one other module is highly advantageous.</li><li>Experience with SAP S/4HANA environments.</li><li>Excellent communication skills and the ability to work with cross-functional teams.</li><li>Strong analytical, problem-solving, self-driven and able to work independently to meet timelines.</li><li>Lead the functional analysis of SD requirements and translating them into S/4HANNA SAP solutions.</li><li>Perform configuration of SAP SD module.</li><li>Integrate SD with other SAP modules FICO and MM as well as Salesforce workflows/processes.</li></ul>

Responsibilities: <ul><li>Support the regional APM team with the country and portfolio strategy, in particular through managing shipment, depletion, and inventory targets with a clear understanding of their impact on the P&amp;L.</li><li>Defines, aligns, and ensures flawless execution of the annual channel and customer marketing plan in collaboration with distributor teams, with the ultimate goal of enhancing visibility and deepening consumer, shopper, and bartender engagement at the point of sale;</li><li>Identifies and recommends opportunities for portfolio optimization and expansion, spearheading new launches in line with regional strategic priorities;</li><li>Builds and nurtures strong day-to-day relationships with distributors, mastering key market performance indicators.&nbsp;</li><li>Analyzes business evolution and competitive dynamics, leveraging insights and trends to identify growth levers and shape winning market strategies.</li><li>Oversees the monthly operating rhythm, business planning, and sales forecasting process to ensure timely shipments, accurate financial planning, and operational excellence.</li><li>Embeds the RTC model in full alignment with the regional team, ensuring consistency and strategic coherence.</li><li>Oversees the local budget, managing and tracking BTL activities, CCM investments, and ROI.&nbsp;</li><li>Translates consumer insights, competitor analysis, visibility initiatives, and sales performance into recommendations for actionable strategies, feeding into annual strategic and budget exercises.</li><li>Encourages strong distributor focus and commitment toward the our client portfolio, ensuring top-of-mind presence and advocacy.</li><li>Fosters a culture of accountability, passion, and brand ownership within partner organizations, inspiring teams to deliver excellence and sustainable growth.</li></ul> Requirements: <ul><li>Minimum 8-12 years of relevant sales, marketing and customer marketing experience, within a structured multinational company.</li><li>Relevant local experience in the Spirits, Wine and Beer industry</li><li>Knowledge and experience in the on-premise is a strong plus</li><li>Having managed third parties distributors is a plus</li><li>Experience in premium brands development in a structured multinational context (incl. being exposed to different marketing roles: global / regional / local / trade marketing etc…)</li><li>Economics / Marketing / Business Administration University Degree</li></ul>

Responsibilities: <ul><li>Design, develop, deploy, maintain, and enhance infrastructure security capabilities for AS400 and Mainframe platforms.</li><li>Support day-to-day operations of the bank’s security suite of products with a focus on AS400 and Mainframe.</li><li>Manage and execute security related change requests related to AS400 and Mainframe systems.</li><li>Develop and maintain documentation including Security Standards, Access Control Baselines, and operational processes.</li><li>Identify and implement automation opportunities for AS400 System &amp; Security Administration.</li><li>Collaborate with Business and Systems Services teams to align infrastructure and application requirements with GIS-managed security solutions.</li><li>Provide production support and monitoring to ensure control efficacy and solution reliability.</li><li>Conduct product research, define requirements, and perform technical Proof of Concept for new security initiatives.</li><li>Contribute to the development and maintenance of AS400 security policies, standards, and procedures to ensure regulatory compliance and alignment with industry best practices.</li><li>Respond to audit and regulatory requests with timely and accurate information.</li></ul> Requirements: <ul><li>Diploma/Degree in Engineering/Computer Science/IT/Cyber Security from a recognized education institution</li><li>Professional security related qualifications (e.g., CISSP, CISA, CISM, etc.) will be favorable although not mandatory</li><li>At least 5 years of relevant experience in performing AS400 Security Administration and/or management of AS400 Application systems, with strong analytical and problem solving skills</li><li>Experience in managing projects (preferably AS400 related projects)</li><li>Hands on experience with AS400-related programming languages</li><li>Proven experience leading relevant security programs in large organizations</li><li>Strong understanding of regulatory requirements such as MAS TRM, PCI DSS, etc.</li></ul>

Responsibilities: <ul><li>Engage in day-to-day support activities including incident and problem management</li><li>Perform production deployments, patch activities on the supported applications and servers.</li><li>Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.</li><li>Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.</li><li>Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.</li><li>Develop support operational documents to summarize common support issues.</li><li>Develop reports and drive audit RFI’s and requirements.</li><li>Develop Linux scripts based on the requirements.</li><li>Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.</li><li>Expected to drive improvements through influence and strong relationships with managers in other teams.</li><li>Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.</li></ul> Requirements: <ul><li>Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution</li><li>Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.</li><li>9 to 12 years relevant experience</li><li>Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting</li><li>Working knowledge of Python, java, Java Scripts,</li><li>Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc</li><li>Working Knowledge on Directory - LDAP and AD Databases</li><li>Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.</li><li>Strong understanding of cybersecurity principles and frameworks including ISO 27001 &amp; NIST Cybersecurity Framework;</li></ul>

Responsibilities: <ul><li>Lead functional analysis workshops to gather and translate PP business requirements into SAP S/4HANA solutions.</li><li>Configure and support SAP PP module functionalities based on business needs.</li><li>Integrate SAP PP with modules including FICO, QM, AM, MM/EWM, and SD to support seamless production workflows.</li><li>Support SAP-MES integration and manufacturing process optimization.</li><li>Troubleshoot SAP issues, perform root cause analysis, and resolve functional, configuration, and technical problems.</li><li>Maintain, enhance, and optimize SAP S/4HANA solutions in production environments.</li><li>Collaborate with third-party vendors for L2 and L3 support activities.</li><li>Conduct user training sessions and prepare functional and technical documentation.</li><li>Identify opportunities for automation, reporting enhancements, and process improvements.</li><li>Ensure system stability, performance optimization, and support patch upgrades and releases.</li><li>Participate in testing activities including SIT, UAT, and regression testing.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.</li><li>Master’s degree is an advantage.</li><li>Minimum 7 years of SAP PP experience, including at least one full lifecycle SAP implementation.</li><li>Strong hands-on experience with SAP S/4HANA environments.</li><li>Proven expertise in SAP PP configuration, testing, and business process mapping.</li><li>Strong understanding of MES integration and manufacturing operations.</li><li>Experience integrating SAP PP with FICO, QM, AM, MM/EWM, and SD modules.</li><li>Ability to support at least one additional SAP module is highly advantageous.</li><li>Knowledge of SAP BTP extensions, In-App Extensibility, SAP CPI, APIs, CDS Views, and WRICEF objects is preferred.</li><li>SAP S/4HANA Certification, preferably in SAP PP, is highly desirable.</li><li>Excellent analytical, troubleshooting, and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Self-driven, proactive, and capable of working independently within tight timelines.&nbsp;</li></ul>

Responsibilities: Executive Support: <ul><li>Act as the primary point of contact for internal and external stakeholders on behalf of the MD.</li><li>Manage complex calendars, schedule meetings and appointments.</li><li>Prepare agendas, presentations, and reports for meetings.</li><li>Handle email correspondence and ensure timely responses.</li></ul> Travel Management: <ul><li>Liason with travel partner as SPOC for Travel Desk. Ensure timely wallet top up and accurate record-keeping. Manage Travel partner payment process and vendor management on SAP.</li><li>Arrange and coordinate domestic and international travel accommodations for the executives and others, including flight bookings, hotel accommodations, transportation, and itinerary planning.</li><li>Monitor travel itineraries, provide updates, and address any last-minute changes or emergencies.</li></ul> Confidentiality and Discretion: <ul><li>Handle sensitive and confidential information with intergrity, discretion and professionalism.</li><li>Maintain a high level of confidentiality in all aspects of the role.</li></ul> Compliance: <ul><li>Ensure 100% compliance on:&nbsp;</li><li>Vendor onboarding and documentation</li><li>Office safety protocols</li><li>Third-party office staff compliance</li><li>POSH training completion for all employees</li><li>Maintain accurate compliance records and provide periodic reports.</li></ul> Vendor Management: <ul><li>Oversee compliant and timely onboarding of vendors.</li><li>Supervise procurement quality assurance in SAP.</li><li>Ensure adherence to procurement policy from PO to Pay cycle.</li><li>Maintain accurate records for PO process, approvals, invoices, and agreements.</li></ul> Budgeting: <ul><li>Track monthly admin budget and ensure spend efficiency.&nbsp;</li><li>Provide 100% accurate monthly budget forecasting.&nbsp;</li><li>Monitor expenses and prepare reports for leadership review.</li></ul> Employee Engagement: <ul><li>Lead quarterly and annual R&amp;R programs, including trophy and certificate management.&nbsp;</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Organize annual employee meets and engagement activities.&nbsp;</li><li>Ensure comprehensive onboarding for new joiners.</li></ul> Administrative Support &amp; Office Management: <ul><li>Oversee the general administrative functions of the office, handle administrative tasks including drafting correspondence, filing documents, and maintaining organizational systems.</li><li>Oversee the smooth operation of the corporate office, ensuring office supplies are stocked, equipment is maintained, and facilities are well-organized.&nbsp;</li><li>Ensure office operations run smoothly, maintaining a clean and well-organized workspace.</li><li>Help with ad-hoc tasks and projects as directed by the CXOs and corporate employees.</li><li>Serve as a liaison with building management vendor, external vendors, and service providers to address any office-related needs/issues.&nbsp;</li><li>Supervise office pantry and security staff</li></ul> Communication and Correspondence: <ul><li>Act as the primary point of contact between the CXOs and internal/external stakeholders.</li><li>Handle incoming and outgoing communications, including emails, phone calls, and mail.</li><li>Draft and proofread documents, reports, and presentations.</li><li>Draft and distribute internal and external communications, including announcements and reports for the CXOs</li><li>Coordinate and facilitate effective communication within the office.</li></ul> Requirements: <ul><li>5 years +&nbsp;</li><li>Global MNC experience is preferred.</li><li>Bachelors degree in business administration, management, or a related field (preferred).</li><li>Proven experience as both personal assistant and admin lead.</li><li>Excellent communication skills, both written and verbal, with the ability to interact professionally with individuals at all levels.</li><li>Strong attention to detail and accuracy in all work performed.</li><li>Strong organizational and multitasking abilities.</li><li>Arrange and coordinate office events, meetings, and conferences, including logistics and catering arrangements.</li><li>Understanding of 3rd Party Compliances.</li></ul>

Responsibilities: Quote and Order Management: <ul><li>Interface with Customers for Quote request or Price inquiries and approval</li><li>Submit quotation request for pricing team approval.&nbsp;</li><li>Sales order entry, order confirmation &amp; expediting orders.</li><li>Order change and backlog price adjustment</li><li>On-going Backlog Management</li><li>Shipment release and follow up</li><li>Report and support past due backlog reduction</li><li>NPI - follow up with PM/Plant/Finance for part master and cost setup</li><li>Handle Sample order</li><li>Process RMA / Goods replacement</li></ul> Customer Service: <ul><li>Handle customer enquiries &amp; complaints. Investigate and work with other departments to resolve customer issues in a timely manner.&nbsp;</li><li>Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.&nbsp;</li><li>Work out solutions on Customer’s special requirements, such as label, Customs process, packing &amp; etc.&nbsp;</li><li>NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.&nbsp;</li></ul> Customer Supply Chain Management: <ul><li>Initiate Stock Requisition for customer advance order or buffer stock.</li><li>Work with Planning team on capacity adjustment in order to fulfill Customer’s demands</li><li>Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis</li><li>Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.&nbsp;</li><li>Negotiate with Customer for VMI liability and deadstock compensation.</li><li>Resolve logistics and custom issues with relevant functions</li></ul> Customer Credit and Billing Management: <ul><li>Billing attainment</li><li>Follow up queries with Account Receivable</li><li>Coordinate with Finance and Customer to solve pass due invoices issue</li><li>Manage customer credit status &amp; escalate for any abnormal status</li><li>Apply credit release</li><li>Process Credit note / Debit Note</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent</li><li>2–3+ years in customer service / order management (manufacturing preferred)</li><li>Strong communication and stakeholder management skills</li><li>Experience handling customer complaints and resolution</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proactive mindset with strong ownership and accountability</li><li>SAP knowledge preferred</li><li>Mandarin communication capability is a plus</li></ul>

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94 sap btp administration Jobs found

Business Analyst Authorization, BTP & Basis

Forward Deployed AI Strategist

SAP Lead

Business Analyst SAP SD

Country Marketing Manager

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Business Analyst SAP PP

Executive Assistant and Administrative Lead

Customer Service Specialist

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94 sap btp administration Jobs found

Business Analyst Authorization, BTP & Basis

Forward Deployed AI Strategist

SAP Lead

Business Analyst SAP SD

Country Marketing Manager

VP Security Engineer (AS400)

Senior Production Support Engineer – IDM Engineering (VP2)

Business Analyst SAP PP

Executive Assistant and Administrative Lead

Customer Service Specialist

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