Customer Service Analyst- OTD Analyst

Salesforce Support Engineer 

Product Designer, Salesforce Field Service Management

IT System/ Business Analyst

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Talent Management Specialist

Senior Platform Engineer  

Research Development Product Development Engineer II

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: <ul><li>The Application Support Analyst III will maintain, integrate and implement software applications within the organization.&nbsp;</li><li>In this role, you will perform complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.&nbsp;</li><li>Develop and recommend improvements to advanced and complex application support processes and procedures.&nbsp;</li><li>Review, analyze and prioritize incoming incident tickets and user requests.&nbsp;</li><li>Keep an open channel of communication with users and respond to advanced and complex application support requests and needs.</li><li>Review and performs the programming, configuration, testing and deployment of fixes or updates for application version releases.&nbsp;</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.&nbsp;</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Previously worked as an tech support, applications specialist or in another related role.</li><li>4 years of Salesforce experience and be comfortable doing basic Salesforce administration tasks such as user management, configuration and building reports and dashboards.</li><li>Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork.&nbsp;</li><li>A Bachelors Degree in information technology or a similar field is often required by employers.</li></ul>

Responsibilities: <ul><li>Conduct user interviews, surveys, and usability testing to understand the pain points of field service workers, dispatchers, and managers.</li><li>Collaborate with customer support teams to gather feedback and pain points directly from the end-users.</li><li>Analyze market trends and competitors to ensure that Salesforce FSM is competitive and meets the needs of various industries.</li><li>Develop user personas, user journeys, and detailed workflows based on research and business requirements.</li><li>Define and document design specifications, including wireframes, prototypes, and high-fidelity mockups.</li><li>Work closely with product managers and engineers to align the design vision with technical and business constraints.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Salesforce Platform Experience :A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus&nbsp;</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li></ul> Certifications (Preferred): <ul><li>Salesforce Certified Administrator: Validates the ability to configure and manage the Salesforce platform.</li><li>Salesforce Certified Platform App Builder: Demonstrates proficiency in declarative development and application design.</li><li>Salesforce Certified Platform Developer: For candidates with custom development experience in Apex, LWC, and Visualforce.</li><li>Salesforce Certified Field Service Consultant: Demonstrates expertise in designing and implementing Salesforce Field Service solutions.</li></ul>

Responsibilities: <ul><li>Handled large scale front-facing projects, with experience in stakeholder engagement and management.</li><li>Proven and hands-on experience with IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using testing software.</li><li>Collaborate with technical teams to design IT systems that meet business requirements</li><li>Evaluate existing systems and technologies, identifying gaps and areas for improvement.</li></ul> Requirements: <ul><li>At least 3 years of work experience as business analyst or equivalent position. Handled large scale front-facing projects, with experience in stakeholder engagement and comms management.&nbsp;</li><li>Bachelor’s degree in business, Management of Information Systems, Information/ Infocom Technology, or related discipline;.</li><li>Proven and hands-on experience with IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using testing software.&nbsp;</li><li>Experience in AGILE methodologies and Cloud platform projects, preferably in using Jira, Figma, MS Visio, and Tricentis Tosca.</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met.</li><li>Possess strong communication skills with an excellent command of the English language.&nbsp;</li><li>Must be organized and able to work with minimal supervision to ensure tasks are well completed and project is on schedule.</li></ul>

Responsibilities: <ul><li>Create personas and user stories to ensure the product addresses real-world needs.</li><li>Run tests with real users to validate design solutions and identify areas for improvement.</li><li>Collaborate with product managers, developers, and other stakeholders to align on business goals, technical constraints, and user needs.</li><li>Contribute to Salesforces design system to ensure consistency across the Field Service product suite.</li><li>Create user flows and wireframes that streamline field service operations, ensuring that both the service agents and dispatchers can work efficiently.</li></ul> Requirements: <ul><li>Salesforce Platform Experience: A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.&nbsp;</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus.</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li><li>Salesforce platform experience, administrative task, integration, API, Salesforce integration methods, Data model.</li><li>APEX &amp; LWC</li></ul>

Responsibilities: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business.</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience.</li><li>Make it easy for customers to do business</li><li>Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries.</li><li>Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favourable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Role Description: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business .</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client.</li><li>Make every interaction memorable, enabling deeper relationships.</li><li>Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favorable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue. KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth</li></ul> Responsibilities: <ul><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Overview: <ul><li>The Talent Management Specialist role focuses on talent management within the organization, primarily overseeing activities related to leadership development, promotion management, and identifying high-potential employees.&nbsp;</li><li>This role will also include some responsibilities related to HR business partnering for indirect labour employees.</li></ul> Responsibilities: Lead talent management initiatives, including:&nbsp; <ul><li>Designing leadership courses and development programs.</li><li>Managing promotion processes and staff development.</li><li>Reviewing talent with the leadership team.</li><li>Engage in HRBP activities for indirect labour employees (approx. 20% of the role).</li><li>Drive employee engagement strategies and L&amp;D initiatives.</li></ul> Requirements: Experience:&nbsp; <ul><li>Minimum of 8 years in talent management or a related field.</li><li>Experience in multinational companies is preferred.</li></ul> Education:&nbsp; <ul><li>Bachelor’s degree required.</li></ul> Skills:&nbsp; <ul><li>Fluent in English with strong presentation and communication skills.</li><li>Proficient in PowerPoint and other MS software.</li></ul> Diversity Focus:&nbsp; <ul><li>Preference for female candidates to promote diversity in leadership roles.</li></ul> Team Structure: <ul><li>The candidate will report directly to the Head of HR.</li><li>The team includes three HR business partners focused on plant HR and C&amp;B tasks.</li></ul>

Responsibilities: <ul><li>Build the platforms, systems and infrastructure using in depth knowledge of software development and infrastructure as code practices.&nbsp;</li><li>Take the lead to design, develop, test, deploy, support and enhance the complex and varied automated infrastructure and platform components.&nbsp;</li><li>Take the lead to drive large efforts, stories and tasks to completion.&nbsp;</li><li>Participate in the engineering community to maintain and share relevant technical approaches and modern skills and present best code practices.&nbsp;</li><li>Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.&nbsp;</li><li>Other duties as assigned</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering. or 7 years of related work experience&nbsp;</li><li>10+ years relevant business or IT exp in service delivery roles&nbsp;</li><li>Deep technical &amp; functional knowledge of Pulsar, Solace, Kafka, AWS, Go programming &amp; Ansible scripting.</li></ul>

Responsibilities: <ul><li>Generate and maintain project documentation including schematics, drawings, test data, and reports</li><li>Design and develop electronic circuits while incorporating mechanical design</li><li>Tasks will include using equipment such as oscilloscopes, multimeters, power supplies and additional test equipment</li><li>Plan and record results of design, development and sustaining activities, including validation testing.</li><li>Design to cost target while meeting financial and performance expectations.</li><li>Manage Bill of Materials for new products.</li><li>Facilitate cost reduction activities on new and existing products.</li><li>Perform calculations, analysis, and testing to ensure that a product meets specifications.</li><li>Participate in and/or lead Design and Process failure mode and effects analysis.</li><li>Provide support to both internal manufacturing, quality, Product/Project Managers and external customers.</li><li>Initiate and manage engineering change activities. Including notification to customers using external customer systems.</li><li>Collaborates with other colleagues and peers.</li><li>10% travel domestic/international (Passport will be required).</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in engineering, electronic or electro-mechanical degree 3-5 years of experience Experience circuit design, testing, and troubleshooting.</li><li>Experience in mechanical design Knowledge of electro-mechanical devices and/or magnetics (e.g., relays and contactors).</li><li>Knowledge of EMI/EMC is a plus.</li><li>Good communication verbal and written.</li><li>Experience in the use of Creo Wildfire software or similar CAD software Windchill PDM Link is a plus Knowledge of SAP is a plus Knowledge of Lean Six Sigma Green Belt is a plus</li><li>Knowledge of analog circuitry is preferred Knowledge of circuit analysis software such as TINA or SPICE Knowledge of ANSYS or similar analysis tools is a bonus Experience in Altium software or similar software is a bonus.</li><li>Proficient in MS Office Suite of Products Ability to read schematic diagrams Generate and maintain project documentation including schematics, drawings, test data, and reports Design and develop electronic circuits while incorporating mechanical design Tasks will include using equipment such as oscilloscopes, multimeters, power supplies and additional test equipment Plan and record results of design, development and sustaining activities, including validation testing.</li><li>Design to cost target while meeting financial and performance expectations. Manage Bill of Materials for new products.</li><li>Facilitate cost reduction activities on new and existing products.</li><li>Perform calculations, analysis, and testing to ensure that a product meets specifications.</li><li>Participate in and/or lead Design and Process failure mode and effects analysis.</li><li>Provide support to both internal manufacturing, quality, Product/Project Managers and external customers.</li><li>Initiate and manage engineering change activities.</li><li>Including notification to customers using external customer systems.</li><li>Collaborates with other colleagues and peers 10% travel domestic/international (Passport will be required) #TANAKR #LI-ONSITE.</li></ul>

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39 prioritizing tasks Jobs found

Customer Service Analyst- OTD Analyst

Salesforce Support Engineer

Product Designer, Salesforce Field Service Management

IT System/ Business Analyst

Product Designer, Salesforce Field Service Management

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Talent Management Specialist

Senior Platform Engineer

Research Development Product Development Engineer II

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39 prioritizing tasks Jobs found

Customer Service Analyst- OTD Analyst

Salesforce Support Engineer

Product Designer, Salesforce Field Service Management

IT System/ Business Analyst

Product Designer, Salesforce Field Service Management

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

Talent Management Specialist

Senior Platform Engineer

Research Development Product Development Engineer II

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.