Operations Support

IT Integration Manager

Technical Product Owner

Maintenance Engineer

AVP Delivery Infrastructure

Head of Commercial – Freight  Forwarding

Principal Software Engineer

Product Owner

Customer Service Specialist

Reliability Technician

Responsibilities: <ul><li>They will be responsible for measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset.</li><li>Identify and resolve any key issues or complaints that may arise.</li><li>Addressing and resolving operational issues or disruptions promptly to minimize impact on the business</li><li>Ensuring that operational systems and tools are functioning properly, including performing routine maintenance and updates.</li><li>Maintaining accurate records and documentation related to operations processes, procedures, and changes</li></ul> Requirements: <ul><li>The ideal candidate should have a degree in marketing, business, or a related field, and have experience in customer service, customer experience, and data analysis</li><li>Excellent interpersonal and communication skills and be able to use various tools and platforms such as Google Analytics, Hotjar, observability and campaign tracking tools.</li></ul>

Responsibilities:Project Management:Ensure on-time, on-budget, and on-quality delivery of integrations.Manage project finances, resources, and timelines effectively.Identify and mitigate potential risks throughout the project lifecycle.Adapt to evolving project scopes, timelines, and requirements.Lead and motivate the integration team to achieve project goals.Proactively identify and resolve project-related issues. Technical Expertise:Possess a deep understanding of API development, management, and security best practices.Be knowledgeable about integration patterns, middleware, and integration platforms.Have experience with business applications management, including selection, deployment, maintenance, and optimization.Understand enterprise IT architecture principles, including systems integration and scalable architecture design. Integration Lifecycle Management: Lead all phases of integration projects, from initial assessment and design through build, testing, deployment, and hypercare.Formalize and analyze the existing integration landscape ("as-is" state).Collaborate with application teams to define and validate the target integration landscape ("to-be" state).Design and document integration solutions in line with Company's integration standards.Oversee the development, testing, and deployment of integrations.Provide support during system integration testing and hypercare periods.Ensure seamless handover of integrations to the application support team. Communication and Stakeholder Management:Facilitate clear and consistent communication among project team members, stakeholders, and internal clients.Effectively convey technical information to both technical and non-technical audiences.Collaborate closely with enterprise architecture, application remediation, and development teams.Provide regular project updates to program governance bodies and stakeholders. Other Key Responsibilities:Define and manage the integration project budget.Manage contractual processes related to integration activities (if applicable).Participate actively in project meetings and governance committees.Proactively track, manage, and escalate risks and open issues. Requirements:A Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.10+ years of overall experience in IT, including: 5+ years of hands-on experience designing and implementing integration solutions.5+ years of experience managing offshore partners.A proven track record of driving complex integration programs from planning to deployment.Experience integrating with SAP S4 is a strong advantage.Experience with API management platforms and tools.Excellent communication, interpersonal, and stakeholder management skills.Strong leadership, problem-solving, and decision-making abilities.Proven experience in managing project budgets and resources.Desirable Certifications: PMP or equivalent, TOGAF, ITIL

The Role:Our Product team is seeking a Technical Product Owner with a passion for innovation and a dedication to delivering high-quality, differentiated data solutions within our clients integrated risk platform. At the core of our client's mission is the commitment to building a productive, safe, and sustainable world through innovative products and services. By seamlessly integrating domain expertise, data, and design, we tackle our customers' most pressing challenges, delivering solutions that make a difference every day.Are you driven to address complex analytics challenges in risk and compliance? Are you eager to collaborate with leading domain experts to overcome the data obstacles our customers encounter as they strive to decarbonize their operations? Are you passionate about developing actionable insights that enhance workplace safety?Responsibilities:You will collaborate closely with the Product Manager to lead the strategic development of the data platform roadmap, ensuring it is fully aligned with the company's overarching objectives.Cultivate strong partnerships with stakeholders across multidisciplinary engineering teams and departments, gathering critical requirements and designing innovative solutions.Utilize your deep expertise in data engineering to align technical capabilities seamlessly with business objectives.Take full ownership of the backlog for the data platform, prioritizing and managing it to ensure that all deliverables are strategically aligned and executed effectively.Develop detailed user stories and facilitate backlog refinement sessions to guarantee clear communication and alignment within the team.Maintain a strong grasp of emerging technology trends and developments, offering informed recommendations to elevate the platform's technical capabilities.Champion an agile mindset that extends beyond traditional frameworks, fostering an environment where engineering and product teams are empowered and operate autonomously.Leverage your experience within technical organizations to make strategic decisions regarding build-versus-buy scenarios.Contribute to the maintenance of comprehensive product and technical documentation, ensuring clarity and accessibility for both internal and external stakeholders.Requirements:University degree in Computer Science, Mathematics, Physics, or a related area Deep interest in Product Management, ideally with at least 2+ year experience working as a Technical Product Manager and/or Product Owner. Data engineering background with at least 3+ years working as a Software Engineer and/or Data EngineerExcellent communication skills, with the ability to understand stakeholder requirements clearly and translate this to the technical teams. Ideally, experience working with Azure Services and big data frameworks/tools.Solid understanding of how to build a modern and scalable big data systems.Has user-centric design mindset.Is comfortable working in an agile environment.Strong interpersonal and communication skills.Adaptable to an ever-changing development environment.Strong work ethic & high degree of integrity.

Our partner N.V. is a listed, high-tech company with strong European roots. It is the leading European stock exchange, with listing venues in Amsterdam, Brussels, Dublin, Lisbon, Milan, Oslo and Paris. Our mission is to build the leading European market infrastructure, shaping the capital markets for future generations by making an impact on our industry and our ecosystem. Our partner&nbsp;connects local European economies to the global capital markets, to accelerate innovation and sustainable growth. Job Summary and Team Description: <ul><li>The Amsterdam exchange building is a listed building which requires specific technical maintenance services.&nbsp;</li><li>The maintenance engineer will be responsible for managing the maintenance contracts with 3rd parties and keeping the HVAC/ E-&amp;W Installations in good condition, according to Dutch legislation.&nbsp;&nbsp;</li></ul> Responsibilities: <ul><li>Management technical infrastructure maintenance as described above ensuring that all in-house services provided are efficiently performed and implement changes when required to improve the service.</li><li>Manage annual contracts retaining to job holder, ensure that contracts are continually reviewed and adjusted where appropriate to achieve maximum flexibility and cost savings.</li><li>Keeping the BMS (Building Management System) up to date.</li><li>Technical assistance on any related Facilities projects ensuring they are completed within the allocated time frame.</li><li>Liaise with departmental managers, heads of departments and directors relating to any Facilities requirements or special requested technical services.</li><li>Supporting and managing technical infrastructure and maintenance at our partners Amsterdam property.</li><li>Supporting and managing technical infrastructure and maintenance for the IT department on a consulting basis.</li><li>Operational responsibility for physical safety subject to department responsibilities (Access control/ camera surveillance/fire detection- and prevention etc).</li><li>Support and manage E- &amp; W maintenance for the Electrical installations/ UPS/ Generator/ and water supplies.</li><li>Manage and maintain the Audio/Video installations in the building.</li><li>Support and manage HVAC maintenance (Heat Ventilation and Air Conditioning).</li><li>Manage the Health &amp; Safety procedures according to local legislations and protocols.</li><li>Safeguarding building technical conditions.</li><li>Technical assistance and support projects when and if applicable.</li></ul> Requirements: <ul><li>Education on Engineering level with regards to building E-, W- and HVAC.</li><li>Good communication on all levels of staff.</li><li>Good knowledge of the English language verbally and in writing.</li><li>Able to adapt within job responsibilities.</li><li>Able to reach to support the business when required.</li><li>Computer skills, word, excel.</li><li>Knowledge of company Procurement policy.</li><li>Knowledge of company money laundering and gift policy.</li></ul>

Responsibilities:Manage and mentor a team of network engineers to provide daily operational network technical supportManage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closureManage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providersEnsure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activitiesProvide cross-functional support to other business units whenever a need arisesOversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.Manage the following technologies:Cisco routing and switchingCisco SD-WAN and Cisco ISEZscalerFirewall – Palo AltoCisco WirelessAct as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providersParticipate in planning, design, preparation, and network implementation for supporting Customer’s major eventsWork closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.Requirements:Degree holder13 years of experience in managing network operations including stakeholder managementExperience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technologyProficient in Cisco SD-WAN/ISEProficient in Palo Alto

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

The Role:We’re looking for a Principal Software Engineer that will be responsible for leading the administration, maintenance, and enhancement of our company's cloud infrastructure within our global data centers. This role demands experience and proficiency with Python and Ruby on Rails. The Engineer will ensure the reliability, security, and efficiency of our systems and networks while driving automation through innovation. Responsibilities:Develop global standards, process improvements, and promote best practices.Manage large-scale projects by coordinating with internal teams and third-party resources.Provide regular project updates to stakeholders through meetings.Lead the development and maintenance of internal automation scripts using Python and Ruby on Rails.Create comprehensive documentation for projects and workflows.Troubleshoot and resolve hardware issues on various enterprise servers (Blades, Storage, white label).Facilitate cross-functional communication with other Technical Operations groups.Participate in conference calls and meetings with vendors, suppliers, and team members.Collaborate closely with Data Center Engineers worldwide.Manage enterprise servers distributed globally across data centers.Participate in on-call rotations and be available for emergency situations.Assist with server provisioning and deployment.Send regular reports on server monitoring and other activities.Requirements:Familiarity with DevOps practices and CI/CD pipelines.Proficiency in shell scripting, specifically Python and Ruby on Rails.Strong knowledge of Linux and Windows operating systems.Expertise in computer hardware and resolving hardware issues on enterprise-level servers.Experience with installing various operating systems (Linux and Windows).Knowledge of cloud systems technologies, such as AWS.Strong verbal and written communication skills.Ability to prioritize tasks in a complex, fast-paced environment.Understanding of BIOS, BMC, out-of-band/lights-out server communication methods (IPMI, serial console).Experience with firmware management for all hardware components.Minimum of 5 years of relevant industry experience.Desirable Skills:Knowledge of data center best practices (fault tolerance, cable routing, etc.).Experience with heterogeneous server/network hardware failures and Linux OS/Junos.Experience in data center hardware deployments and building scalable infrastructure.Ability to adapt and drive change in a dynamic environment.A+ certification is a plus.

The Role:We are looking for a product owner for our client based in Hasselt on a hybrid basis (2 days a week).You will be working for the tax & accounting Software Business Unit which develops and sells products for tax and accounting professionals.Our client offers a whole range of different software solutions: ERP software; accounting, financial and tax advice and office management software.Responsibilities:As a Product Owner, you will make an important contribution to the transition of our software products.You ensure that the product delivered by the team has optimal business value:You will shape the Product Backlog, in collaboration with Product Management, to ensure that the products are developed in line with the product vision and our strategic roadmap.Contributes to ideation, analysis and review sessionsYou ensure that the needs of the customers are paramount during product development.You are responsible for the daily follow-up of the transition of the product.You will ensure good coordination between the teams to ensure efficient deployment of new products and new features and to be able to provide customer-oriented second-line support.You will follow up on customer cases, coordinate detailed functional and business analyses, and provide recommendations for solutions.You ensure that the product strategy/vision is executed and supported by all departments of our client.You will provide user documentation for newly developed features and products and support the maintenance of user documentation for existing products.Requirements:You have a Master's level of thinking or you are equivalent through experience.You have min. 3 to 5 years of experience in a similar role.You have experience with customer-oriented software developmentYou are familiar with the scrum method and with working within an Agile context.You have experience in a financial and/or tax environmentCustomizableYou can use your analytical and communication skills in a problem-solving environmentYou have strong organizational skills and you are able to set priorities and translate them into a scheduleThanks to your leadership, you are able to optimize team results.You are fluent in Dutch and can also express yourself fluently in English (speaking and writing)

Job Summary:Customer Service specialist plays a pivotal role in bridging the customers/sales and the plant to drive customer service excellence. The incumbent is responsible for accurate and timely transactions relating to the order fulfilment (order to bill) process, in line procedures and policies. This position reports directly to the Senior Customer Service Manager and will work from our Singapore office.Responsibilities:Sales Order Entry & Order Maintenance:Ensure orders are completely in line with quotation, Special Price Application and Order Policy prior processing in SAP System.Process orders via SAP and BPCS timely to meet customer request date.Ensure accuracy of shipping documents for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time DeliveryRecordkeeping:Update order records/data in systems accurately within the order fulfilment process.Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.Pricing:Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval processReporting:Regular backlog review and overdue backlog clean up to reduce past due ratio.Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timelineMaintain customer complaints record in systems:Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timelineOther tasks assigned by Supervisor and Manager.Requirements:Education-Diploma or Degree education with business background is preferredBackground -Minimum 3 years relevant experience in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companiesCompetencies:Familiarity with SAP system or other Enterprise Resource Planning system is an advantageGood knowledge of Microsoft OfficePro-active, systematic, problem-solving skills and strong follow-throughGood communication in English preferred.Ability to multitask and work in fast-paced environment

Responsibilities:The Technician III, Reliability performs facility reliability maintenance activities in accordance with approved procedures requiring limited supervision. Proficient at analyzing and troubleshooting the root cause of facility, manufacturing and packaging equipment problems. Implements effective preventive and/or corrective maintenance repairs to provide increased reliability. Identifies maintenance improvements that increase efficiency, throughput, and quality. May train others in setting up equipment. Identifies and solves complex problems. Understands the practical application to problems and situations ordinarily encountered and makes decisions that require choosing from several options.Requirements:May be required to be proficient in troubleshooting & repair in 4 or more of the following areas:ElectricalHydraulicsPneumaticsMechanicalPLC'sProficient in following areas:Ability to read and follow blueprints and engineered drawings.Ability to use theBMS (Bldg. Management System) for HVACSpecialized in at least 4 of the following 5 areas:Utility – purified water systems, compressed air, boiler, chilled water, electrical distribution, product dust collection systems.Building Maintenance – sewers, electronic card readers (when applicable), lighting.Fire suppression systems.HVAC competence and certification, as required.General building & grounds maintenance.Basic math, writing skills, problem solving.Basic computer skills.Ability to use hand tools.Control Precision - ability to quickly and repeatedly adjust the controls of a machine to exact positions.Basic math, writing skills, problem solving.Education & Experience:A High School Diploma or equivalent is required.Level 3 TechSeven years related experience and certification in assigned area(s), as required.ACCP-Level II Certification or equivalent experience

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121 plant maintenance Jobs found

Operations Support

IT Integration Manager

Technical Product Owner

Maintenance Engineer

AVP Delivery Infrastructure

Head of Commercial – Freight Forwarding

Principal Software Engineer

Product Owner

Customer Service Specialist

Reliability Technician

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121 plant maintenance Jobs found

Operations Support

IT Integration Manager

Technical Product Owner

Maintenance Engineer

AVP Delivery Infrastructure

Head of Commercial – Freight Forwarding

Principal Software Engineer

Product Owner

Customer Service Specialist

Reliability Technician

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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