Operations Supervisor

Digital Marketing Specialist

Sales Manager East - Medical Device

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Sales Manager – Device Business

Field Sales Executive (Business Development Manager)

Customer Service Associate

Role Description: <ul><li>Job Summary The Operations Supervisor is responsible for overseeing solid dosage pharmaceutical manufacturing and packaging activities during 2nd shift operations, 3:15pm to 11:45pm.&nbsp;</li><li>This role ensures that all production operations comply with cGMP, safety standards, and production schedules.</li><li>The operations supervisor will lead and support a team of leads and operators ensuring high quality output, operational efficiency, and a safe working environment.</li><li>Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&amp;L responsibility, etc.</li><li>Oversees and coordinates Manufacturing and Packaging operations.&nbsp;</li></ul> Responsibilities: Key Accountabilities: <ul><li>Accountability Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul> Continuous Improvement <ul><li>Captures and reports metrics; troubleshoots downtime to increase operational efficiency.</li><li>Lead or participate in Continuous Improvement projects.</li><li>Troubleshoots and resolves process issues.</li></ul> Issues &amp; Deviations <ul><li>Performs defect evaluations and initiates production events.</li><li>Identifies, reports, and suggests resolutions for processing related issues.&nbsp;</li><li>Assists in the investigation of unplanned deviations.</li></ul> Teamwork and Collaboration <ul><li>Provides priorities for the off-shift operations, focusing resources on priority products.</li><li>Interfaces with supervisors and/or Quality personnel to inform of deviations or other line issues.</li><li>Continuous Training Ensures personnel are current with training requirements.</li><li>Stays current on SOPs and cGMPs.</li><li>Continuous Safety &amp; Compliance Contribute to safety audits.</li><li>Ensures out manufacturing/packaging activities safely, as required, on a daily basis.</li><li>Follows all safety and compliance procedures and participates in required training.</li><li>Adheres to all cGMP compliance/regulatory mandates and quality requirements.</li><li>Participate in safety teams, start-up discussions, incident debriefs, etc.</li><li>Ensures compliance with SOPs, Policies and Procedures as required by the Company and regulatory agencies.</li><li>Misc Other related duties as assigned to meet departmental and Company objectives.&nbsp;</li></ul> Requirements: Qualifications Education &amp; Experience: <ul><li>Minimal acceptable level of education, work experience and certifications required for the job Bachelor’s degree in pharmacy, Chemistry, Engineering, or a related discipline preferred, relevant experience my substitute.</li><li>Minimum of 3 years supervisory experience in pharmaceutical solid dosage manufacturing/packaging.&nbsp;</li><li>Knowledge Proficiency in a body of information required for the job e.g.</li><li>Knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.</li><li>Thorough knowledge of cGMP and FDA regulations.</li><li>Thorough knowledge of manufacturing and packaging operations.&nbsp;</li></ul> Skills &amp; Abilities: <ul><li>Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.</li><li>Demonstrated leadership, communication, and decision-making skills.</li><li>Ability to oversee and manage the daily operations of manufacturing and packaging. Ability to monitors processes to ensure schedule is met within standards.</li><li>Ability to analyze metrics and troubleshoot downtime.&nbsp;</li><li>Effectively interfaces with Quality Assurance to inform of deviations or other line issues.</li><li>Demonstrates the ability to work in collaboration with others as a part of a team.</li><li>Ability to lead in Continuous Improvement projects.</li><li>Possess technical writing skills.&nbsp;</li><li>Physical Requirements Physical &amp; mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.</li><li>Must be able to stand for long periods of time (8- or 12-hour shifts), lift at least 35 pounds, climb ladders, wear a dust mask or respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.</li><li>Lead and supervise operations in solid dosage manufacturing and packaging to ensure adherence to Master Formula and Master Packaging Records, SOP’s, and regulatory requirements (FDA, etc.).</li><li>Communicate with department leadership, set the shift schedule, and conduct shift huddle/communication at start of shift to ensure effective communication between shifts.</li><li>Ensure timely execution of production schedules.</li><li>Monitors manufacturing and packaging processes to ensure schedule is met within standards.</li><li>Review and complete shift documentation, including batch documentation, logbooks, etc.</li><li>Coordinate with Engineering and Quality Assurance to address any equipment issues that occur during the shift Support investigations for deviations that occur during the shift.</li><li>Assist in determining and implementing CAPA.</li><li>Provide training, guidance, and performance feedback for shift employees.</li><li>Ensure training requirements are met.</li><li>Support employee development and cross-training.</li><li>Executes procedures to complete tasks in a compliant and safe manner.</li></ul>

Role Description:&nbsp; <ul><li>Our client is seeking a dynamic and results-driven Digital Marketing Specialist to join our team on a freelance, project-based basis.</li><li>The ideal candidate will have hands-on experience in digital marketing, influencer marketing, and new media channels like podcasts, with a strong background in performance marketing.</li><li>This role offers an exciting opportunity to work with a growing company in the following industries: OTC Healthcare/Consumer Goods/Health and Wellness/E-commerce.</li></ul> Responsibilities: <ul><li>Partner with brand marketers to understand brand strategy, tactical plans, campaign requirements, data needs, and operational support associated with their digital marketing efforts</li><li>Plan and carry out marketing and promotional activities for the brand.</li><li>Ensure timely and compliant delivery of operational responsibilities in accordance with project milestones.</li><li>Serve as a subject matter expert for digital marketing best practices, internal processes, and systems related to digital marketing.</li><li>Help brand marketers ensure adequate data capturing and reporting are in place for all digital marketing initiatives.</li><li>Facilitate continued educational/training opportunities for internal marketing stakeholders and external agency teams</li><li>Gather future business requirements and represent the voice of the brand as additional digital marketing capabilities/platforms are established.</li><li>Cultivate strong partnerships with external agency teams, suppliers, and vendors in support of Brand and/or Digital Operations efforts.</li><li>Lead and execute media plans; Identify and optimize digital channel mix to help grow the brands.</li><li>Oversee all digital paid advertisements and third-party digital vendor management.</li><li>Analyze data by mapping current digital tactics to identify gaps, opportunities, and insights to optimize spend, performance &amp; ROI</li><li>Proficiency in core marketing capabilities such as digital creative development, segmentation, investment optimization, etc.</li><li>Experience in managing multiple external agency partners and internal marketing partners to meet deadlines in alignment with SOWs.</li><li>Work with overseas counterparts to ensure alignment of brand objectives.</li><li>Plan, conceptualize, and develop new product launches.</li><li>Manage media communication, advertising, and campaign/promotion on both offline and online (social media, Facebook, Instagram)</li><li>Manage brand presence in social networking sites including Facebook, Twitter, and other relevant blogs, sites, e-commerce, and forums</li><li>Monitor social media for conversations and trends related to company brand and feedback insights to the Regional to align overall business strategy</li><li>Measure the impact of social media programs; analyze, review and report on the effectiveness of our company’s social&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree (or) masters degree in marketing or related fields.</li><li>6+ years of relevant experience, preferable within the bio/pharma industry with at least 5 years of digital marketing experience</li><li>Exceptionally strong analytical skills, Communication Skills with the ability to evaluate KPIs, present learnings based on data and optimize</li><li>In-depth knowledge of digital marketing within the pharmaceutical or healthcare industry.</li><li>Freelance, Project-Based Work: Must be willing to work on a freelance, project basis, with flexibility on timelines and deliverables.</li><li>Operational Experience: Must have direct operational experience in digital marketing, influencer marketing, and new media, including podcasts.</li><li>Performance Marketing Expertise: Proven experience in performance marketing, with a focus on driving measurable results like conversions and ROI.</li><li>Proficiency in managing paid campaigns across multiple platforms (Google Ads, Meta, TikTok).</li><li>Experience in managing Influencer campaigns on Social Media platforms like Tik Tok, YouTube shorts and Meta.</li><li>Industry Experience: Experience in OTC healthcare, consumer goods, or consumer services is required.</li><li>Strong experience working closely with advertising agencies.</li><li>Self-Motivated &amp; Independent: Ability to manage projects independently and deliver results with minimal supervision.</li><li>Strong Communication Skills: Excellent written and verbal communication skills, with the ability to engage and collaborate with both internal teams and external partners.</li></ul> Why Join Us: <ul><li>Growth Opportunity: Be a part of a rapidly expanding company with a strong entrepreneurial culture.</li><li>Flexibility: Enjoy a remote working environment.</li><li>Impact: Play a crucial role in expanding the profile and reach of “Our client” and its brands in the US market. If you are a motivated, strategic thinker with a passion for consumer marketing and sales, we invite you to apply and join our dynamic team at our client.</li><li>Partner with brand marketers to understand brand strategy, tactical plans, campaign requirements, data needs, and operational support associated with their digital marketing efforts •	Plan and carry out marketing and promotional activities for the brand</li><li>Ensure timely and compliant delivery of operational responsibilities in accordance with project milestones</li><li>Serve as a subject matter expert for digital marketing best practices, internal processes, and systems related to digital marketing.</li><li>Help brand marketers ensure adequate data capturing and reporting are in place for all digital marketing initiatives.</li><li>Facilitate continued educational/training opportunities for internal marketing stakeholders and external agency teams.</li><li>Gather future business requirements and represent the voice of the brand as additional digital marketing capabilities/platforms are established.</li><li>Cultivate strong partnerships with external agency teams, suppliers, and vendors in support of Brand and/or Digital Operations efforts.</li><li>Lead and execute media plans; Identify and optimize digital channel mix to help grow the brands.</li><li>Oversee all digital paid advertisements and third-party digital vendor management</li><li>Analyze data by mapping current digital tactics to identify gaps, opportunities, and insights to optimize spend, performance &amp; ROI</li><li>Proficiency in core marketing capabilities such as digital creative development, segmentation, investment optimization, etc.</li><li>Experience in managing multiple external agency partners and internal marketing partners to meet deadlines in alignment with SOWs.</li><li>Work with overseas counterparts to ensure alignment of brand objectives.</li><li>Plan, conceptualize, and develop new product launches SOCIAL MEDIA.</li><li>Manage media communication, advertising, and campaign/promotion on both offline and online (social media, Facebook, Instagram).</li><li>Manage brand presence in social networking sites including Facebook, Twitter, and other relevant blogs, sites, e-commerce, and forums.</li><li>Monitor social media for conversations and trends related to company brand and feedback insights to the Regional to align overall business strategy.</li><li>Measure the impact of social media programs; analyze, review and report on the effectiveness of our company’s social.</li></ul>

Responsibilities: <ul><li>To launch and develop medical devices in assign area.</li><li>Developing KOL’, establish dealers’ infrastructure to drive the business in private and government sector.</li><li>Ready to work on new launches with innovative technologies.</li><li>Aggressive in sales plan and execution to achieve the revenue goals.</li><li>Work on the new opportunities for future business growth</li><li>Developing and implementing sales strategies to meet or exceed revenue goals for the device business</li><li>Identifying market trends, customer needs, and competitive products to create compelling sales plans</li><li>Monitoring sales performance against targets and adjusting strategies as needed.</li></ul> ﻿Requirements: <ul><li>Minimum Graduate with Science Background preferably</li><li>Expertise on consultative selling</li><li>Ready to cover and manage large Geographies</li><li>Professional driven by values and science</li><li>Knows the business development process</li><li>Aspire to learn and discuss new technologies</li><li>Ready to take the challenges for establishing new products and technologies</li><li>The person should have a minimum of 7 to 8 years of experience working in the medical device industry</li><li>Preferably from Critical care, intensive care, anaesthesia, Cardiology background</li></ul>

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for promotion and growth of the medical device’s portfolio</li><li>Define target market, identify targeted HCP’s speciality for each medical device, positioning of medical device and messaging for each device.</li><li>Lead launches of new medical devices – coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials and sales enablement tools</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns</li><li>Achieve / surpass the sales target for each medical device</li></ul> Requirements: <ul><li>Bachelors degree in Life Sciences, Pharmacy, Biomedical Engineering and master’s in marketing management</li><li>In depth knowledge of medical device industry</li><li>Proven track record in developing and execution of marketing strategies for medical devices</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India</li><li>5+ years marketing experience in medical device industry</li><li>Experience of handling digital marketing campaign</li></ul>

Responsibilities: <ul><li>To launch and develop medical devices in assign area.</li><li>Developing KOL’, establish dealers’ infrastructure to drive the business in private and government sector.</li><li>Ready to work on new launches with innovative technologies.</li><li>Aggressive in sales plan and execution to achieve the revenue goals.</li><li>Work on the new opportunities for future business growth</li><li>Developing and implementing sales strategies to meet or exceed revenue goals for the device business</li><li>Identifying market trends, customer needs, and competitive products to create compelling sales plans</li><li>Monitoring sales performance against targets and adjusting strategies as needed.</li></ul> Requirements: <ul><li>Minimum Graduate with Science Background preferably</li><li>Expertise on consultative selling</li><li>Ready to cover and manage large Geographies</li><li>Professional driven by values and science</li><li>Knows the business development process</li><li>Aspire to learn and discuss new technologies</li><li>Ready to take the challenges for establishing new products and technologies</li><li>The person should have a minimum of 7 to 8 years of experience working in the medical device industry</li><li>Preferably from Critical care, intensive care, anaesthesia, Cardiology background</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

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126 pharmaceutical sales Jobs found

Operations Supervisor

Digital Marketing Specialist

Sales Manager East - Medical Device

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Sales Manager – Device Business

Field Sales Executive (Business Development Manager)

Customer Service Associate

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Skills

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126 pharmaceutical sales Jobs found

Operations Supervisor

Digital Marketing Specialist

Sales Manager East - Medical Device

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Marketing Manager – Medical Devices

Sales Manager – Device Business

Field Sales Executive (Business Development Manager)

Customer Service Associate

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.