Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Customer Service Representative - SAP

Head of Delivery Operations

Sales Lead - Utilities, Transport & Logistics

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

R&D Engineering Manager II

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li></ul> Customers: <ul><li>Establish and promote service-minded culture and outside-in thinking in Delivery Operations</li><li>Capture and feed Voice of Customer throughout Delivery Operations</li><li>Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability</li></ul> Management and people development: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision</li><li>and its current and long-term business objectives&nbsp;</li><li>Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address</li><li>competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation</li><li>Drive efficient, safe, and high-quality installation operations in line with company method</li><li>Ensure quality of resourcing and manage Installation capacity and competences</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery</li><li>Drive proactive identification and execution of value-add services and change order opportunities</li><li>Drive profitable, reliable and efficient project management practices in line with company met</li><li>Manage and develop required project management competences</li></ul> Delivery Operations management: <ul><li>Own company Way Delivery Operating model in the Unit</li><li>Ensure solid cross-functional Sales &amp; Operations Planning</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting)</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions</li><li>Actively drive good co-operation, alignment and synchronization with relevant Supply Units</li></ul> Business performance: <ul><li>Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics</li><li>Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance</li><li>Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments</li><li>Ensure effective deployment and benefit realization of company Way and local initiative</li><li>Provide input and feedback about changes needed to company Way</li></ul> Other <ul><li>May have the responsibility of Frontline Customer Solutions Engineering operations</li><li>May have the responsibility of Frontline Quality &amp; Environment operations</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or related disciplines.</li><li>Have a good understanding about escalator and elevators.</li><li>Excellent in leadership management.</li><li>Good command of English.</li><li>Proven track record of P&amp;L, business planning &amp; controlling, budgeting and long term planning processes.</li></ul>

Responsibilities: <ul><li>Build a strong pipeline of large deals, drive them to win –new clients</li><li>Consultative Engagement with CXOs of target clients</li><li>Pursue to win large deals, manage CXO relationships and have customer stickiness</li><li>Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation etc Understand solutions and services</li><li>To provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.</li><li>Develops and expands a portfolio of clients</li><li>Achieve agreed upon sales targets and outcomes within schedule.</li><li>Present, promote and sell services using “solid sales plans” to existing and prospective customers</li><li>Developing and executing strategic plan to achieve sales targets and expand our customer base</li><li>Effectively communicate the value proposition through proposals and presentations</li><li>Initially the focus with be Singapore and then expand to South East Asia.</li></ul> Requirements: <ul><li>Minimum 12 years professional sales work experience within IT Services in Singapore and South East Asia</li><li>Mandatory experience with either IT systems integration, managed services or software and services. Solution selling experience as opposed to just transactional goods and services.</li><li>Hungry, motivated and self-driven</li><li>Proven sales executive experience, meeting or exceeding targets</li><li>Ability to communicate, present and influence all levels of the organization, including executive and C-level</li><li>Experience of working with System Integrators like Accenture, Cognizant, Cap Gemini and similar companies&nbsp;</li><li>Should have existing C level relationships that can be leveraged for opening new accounts</li><li>Ability to drive large deals (&gt;SGD 50M)</li><li>Hunting experience</li><li>Ability to open new strategic accounts</li><li>Ability to drive the sales process from plan to close</li><li>Excellent listening, negotiation and presentation skills</li><li>Business degree or equivalent</li></ul>

Responsibilities: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business.</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience.</li><li>Make it easy for customers to do business</li><li>Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries.</li><li>Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favourable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Role Description: <ul><li>The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business .</li><li>The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.</li><li>Be the face and voice to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with client.</li><li>Make every interaction memorable, enabling deeper relationships.</li><li>Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth.</li><li>Create a favorable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:</li><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue. KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth</li></ul> Responsibilities: <ul><li>Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.</li><li>Sells the value propositions of products and services.</li><li>Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.</li><li>Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.</li><li>Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.</li><li>Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.</li><li>Work with franchised distributors to provide quotations and order fulfillment.</li><li>Promote portfolio of products to drive revenue.</li></ul> Requirements: <ul><li>Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback</li><li>Strong verbal, written, and presentation skills.</li><li>Proven ability to initiate, organize, and complete multiple tasks in a timely manner.</li><li>Demonstrates ability to share creative and new ideas.</li><li>Consultative selling experience desired.</li><li>Relevant product or industry experience a plus.</li><li>Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.</li><li>A passion for serving customers.</li></ul> Education: <ul><li>Bachelor’s technical or business degree preferred or equivalent experience</li></ul>

Responsibilities: Undertake overall Responsibility:&nbsp; <ul><li>Manage in FA function and leading new technology to coordinating with engineering to develop core Tech and able to expand to lab levels for daily delegated tasks to manage the related database consolidation. </li><li>Driving with company A improvement on process or capability improvement to make lab goals achieved and support engineering to win in markets.&nbsp;</li></ul> Responsible for Strategy:&nbsp; <ul><li>Set clear FA direction goals and develop strategies with high-level visions that reframes what winning looks like and approaches to fulfil new technology assignments in creative and meaningful ways.</li><li>Providing strategy for FA/Lab directions align with organization value drivers and tactics to key program execution with excellence and flexible.&nbsp;</li><li>Such as Identify FA team with right size, people skills and address technical assistance to design feasibility and make recommendations for necessary changes.</li><li>Transform stakeholders need and assess FA/Lab capability tried-and-true options for scenarios allocate resources to high priorities (people, cost $, management attention, sustainability etc) to significantly shorten the product design cycle and help bring products to market faster while ensuring high quality and performance.&nbsp;</li><li>also sorts of possibilities to creating an optimal flow to shaping up team to be more engaging and easier to follow.</li><li>With financial knowledges to assess capability and predict organization forecast and analysis per budget scope, and build long-term constructive common ground network across the adjacent functions such as Product Engineering, Project Engineering and Field Application Engineering etc.&nbsp;</li><li>Align organization culture targeting and systematically pursuing specific areas for further secure lab competitiveness, i.e. (Software/ System/CoE/ 3DP/New Tech etc)&nbsp;</li></ul> Responsible for lab strategy mobilization and execution: <ul><li>Communicate and distribute the requirements per lab programs implementation keeps FA/Lab ahead of or at pace with the competition,</li><li>Boost and Outline the necessary investment plan of amount, relevance, and quality of test equipment in FA/lab, driving efficiency to maximize value and return on investment.</li><li>Create and use systems for monitoring and manage various performance in FA function OKR/KPIs to process control and follow up and streamline the process and balance of stability and agility that maximizes the speed and effectiveness by using digital data-driven techniques, show diagram visually.</li><li>Broad knowledge to develop FA/Test/3DP etc method per core technology to foster FA/lab growing, and design new correction/prevention quality initiatives to pinpoint the risks and minimize lab operation obstacles, build resilience ahead of any potential crises and update risk assessments so that enable lab able to mitigate the impact and unlock opportunities.</li><li>Define FA/Lab operation mechanism, criteria, and management discipline to ensure FA/Lab for daily work what is in good working order.&nbsp;</li><li>Leading Team use data to make timely decisions.&nbsp;</li><li>Research new development method and set guidelines enables engineering/manufacturers to better process control and maintain quality within acceptable limits to prevent failure in early stage, approaching smart tech to accelerate the testing, inspection, and analysis activities,&nbsp;</li></ul> Succession Talent Effectiveness: <ul><li>Identify key talents per OLR and drive team and equip team development goals to ensure most value-creating roles in lab filled with right position.</li><li>Capable with management skills to prepare effective office support in place, such as Give Training and properly communicate findings so as to help team to continuously improving their abilities to ensure lab organization successfully and sustainable as whole team can do or to achieving next level.</li></ul> Requirements: <ul><li>Master degree or above level of qualification in Engineering technology areas</li><li>Minimum 8+years of similar industry Engineering field and for management, English listening, speaking, writing ability are required</li><li>Experience in technical technology on validation test, Failure Analysis, or 3D printing, tool application or system Engineering preferred</li><li>Proactive oriented and tenacity to results driven</li><li>Practioner well on logic and structure skills</li><li>Manager level experiences with ISO/IEC 17025 lab system standards and engineering skills</li><li>Demonstrated ability in conducting audits and all aspects of communication, collaboration and team building skills.</li><li>Proficient ability in developed the new tech to reduce redundant testing or inspection activities , or experience for new program/project boosting and launch preferred</li><li>Outstanding engineering background and Test field for know organization management and with software capabilities would prefer</li></ul>

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37 order fulfilment Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Customer Service Representative - SAP

Head of Delivery Operations

Sales Lead - Utilities, Transport & Logistics

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

R&D Engineering Manager II

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37 order fulfilment Jobs found

Customer Service Analyst- OTD Analyst

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Customer Service Representative - SAP

Head of Delivery Operations

Sales Lead - Utilities, Transport & Logistics

Account Manager - Solution Centre Specialist

German Inside Sales - Solution Consultant

R&D Engineering Manager II

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.