AI Lead

Data Engineer

Senior L&D Manager, Frontline (KSEA)

Tech Lead Power BI

Head of Commercial Business Development & Sales (Sub Region)

Product Owner

Senior Learning & Development Manager, Frontline

Cloud Operations Engineer

Responsibilities: AI Solution Development:&nbsp; <ul><li>Ability to translate business problems to AI problem statement, Ability to evaluate the need of AI &amp; optimal use of AI. Design and develop Gen AI applications and AI algorithms to address complex challenges across various domains.</li></ul> Data Analysis and Interpretation:&nbsp; <ul><li>Analyze large datasets to derive actionable insights and make data-driven decisions.</li></ul> Model Training and Optimization:&nbsp; <ul><li>Finetune LLM Models with custom data, continuously improve model performance through rigorous training and optimization processes.</li></ul> Collaborative Problem-Solving:&nbsp; <ul><li>Work closely with cross-functional teams to solve pressing challenges and enhance product capabilities.</li></ul> Strategic AI Implementation:&nbsp; <ul><li>Architect and scale AI solutions across the organization, ensuring alignment with business objectives.</li></ul> Leadership and Team Development:&nbsp; <ul><li>Mentor and lead a team of AI professionals, fostering a culture of innovation and continuous learning.</li></ul> Requirements: Educational Background:&nbsp; <ul><li>Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a closely related field.</li></ul> Technical Proficiency:&nbsp; <ul><li>Strong experience in programming languages like Python, Java, or C++ and familiarity with AI frameworks such as TensorFlow or PyTorch.</li></ul> Experience:&nbsp; <ul><li>At least 8-10 years of relevant experience in developing and implementing AI solutions.</li></ul> Analytical Skills:&nbsp; <ul><li>Proficient in using advanced data analytics tools and techniques to interpret complex datasets.</li></ul> Problem-Solving Abilities:&nbsp; <ul><li>Excellent problem-solving skills to devise innovative solutions and optimize AI algorithms.</li><li>&nbsp;Advanced Degree: Masters degree in a relevant field.</li><li>Specialized Knowledge: Deep understanding in NLP techniques, supervised and unsupervised machine learning, statistical modeling, and predictive analytics.</li><li>Industry Experience: Prior experience in the airline industry, particularly in roles focused on customer experience or digital transformation.</li><li>Cloud Experience: Experience with cloud platforms such as AWS, Azure, or GCP, preferably Azure.</li><li>LLM Application Integration: Previous work experience or personal experience in integrating LLMs into production applications or building LLM powered applications using LangChain or other frameworks.</li><li>Leadership Experience: Proven track record of successfully leading AI projects and teams, ability to work across teams – cross functional , knowledge of agile delivery</li><li>Continuous Learning: Commitment to staying updated with the latest advancements in AI and machine learning."</li></ul>

Responsibilities: <ul><li>Design and implement scalable data pipelines and data warehouse solutions using Informatica PowerCenter.</li><li>Develop ETL processes to ingest data from various sources into the data warehouse.</li><li>Optimize and tune SQL queries for performance improvements.</li><li>Collaborate with cross-functional teams (e.g., Data Scientists, Analysts, Software Engineers) to understand data requirements and deliver solutions.</li><li>Ability to understand and integrate data sources based on different technologies like Streaming Data, Change Data Capture, APIs , Message Queues, Semi-structured(JSON,XML) and unstructured data.</li><li>Analyze raw data to determine optimal solutions for data processing and ingestions</li><li>Implement data quality and validation processes to ensure high data integrity and reliability.</li><li>Monitor and troubleshoot data pipeline issues and implement solutions in a timely manner.</li><li>Document technical designs, data mappings, and configuration management processes.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>3-4 years of hands-on experience in data engineering roles.</li><li>Proficiency in Informatica Informatica IICS (ECDI, CDI CAI, Mass Ingestion etc) for designing and developing ETL workflows.</li><li>Strong SQL programming skills with experience in optimizing queries and database performance.</li><li>Experience working with large-scale data warehousing and data modeling concepts.</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their data services is a plus.</li><li>Excellent problem-solving skills and ability to work independently as well as part of a team.</li><li>Strong communication skills and ability to collaborate effectively across teams.</li></ul>

Responsibilities: Ownership:&nbsp; <ul><li>Collaborate with business and P&amp;C leaders to set up and execute global learning and development processes (assess competence development needs, create learning methods and solutions, develop training centre and trainers, deliver, and manage training) to meet company’s short- and long-term competence goals for the business&nbsp;</li><li>Help to set global/local priorities and budget for competence development based on the company strategy and business goals, work with P&amp;C, business, and L&amp;D network to make global/local plans for competence development. Help business to define business impact and learning outcomes for competence development programs.&nbsp;</li><li>Provides consultation for P&amp;C, managers, and employees with questions about learning and development, and advise on the different learning and development approaches for business outcome and support.&nbsp;</li><li>Owns the annual Frontline Training Plans and contributes to One P&amp;C team, executes L&amp;D plans with impact together with P&amp;C community.&nbsp;</li><li>Drives local business agenda with L&amp;D expertise, challenges and concludes L&amp;D deliveries that improve business results.&nbsp;</li><li>Works closely with Cluster/FL business leaders and P&amp;C colleagues to drive L&amp;D agenda as well as consult on development. Provides L&amp;D services and delivers selected trainings for the cluster/FL.&nbsp;</li><li>Governs and consults on learning needs by broadening stakeholders’ views on what gets solved with training and what is something else.&nbsp;</li><li>Leads P&amp;C Services training coordinators for the cluster/FL to optimal efficiency and value.&nbsp;</li><li>Focuses on field training discipline, data accuracy and KPIs transparency including improvement suggestions.&nbsp;</li><li>Develops learning assets e.g., Training Centres towards full utilization &amp; impact&nbsp;</li><li>Ensures relevant learning offering and L&amp;D operational excellence across cluster/FL in sync with Area and Global L&amp;D direction.&nbsp;</li><li>Responsible for development and performance management of the L&amp;D team in the Front line.&nbsp;</li></ul> Contribute:&nbsp; <ul><li>Communicates continuously L&amp;D value, services, and operating model to all relevant cluster/FL stakeholders&nbsp;</li><li>Facilitates and promotes learner centric learning culture. Acts as a project manager for certain learning projects such as induction renewal.&nbsp;</li><li>Impacts Area and global L&amp;D by explicitly articulating cluster/FL learning needs and offering feedback.</li></ul> People leader, network management: <ul><li>Lead cluster/FL L&amp;D teams’ engagement and recognition for business relevance and learning impact with transparency and data.&nbsp;</li><li>Leads and manages internal trainer networks across the cluster/FL.&nbsp;</li></ul> Level of decision making:&nbsp; <ul><li>Responsible for L&amp;D KPIs and business metrics for cluster/FL level for non-technical and technical competence development&nbsp;</li><li>Contribute to big picture as member of Area L&amp;D Leadership Team&nbsp;</li><li>CoE Budgeting for cluster/FL (OPEX and Capex)&nbsp;</li></ul> Performance metrics:&nbsp; <ul><li>Priority learning solutions management/adoption % for cluster/FL&nbsp;</li><li>Mandatory field certifications for safety and methods in place &amp; valid for all field operatives in cluster/FL&nbsp;</li><li>External spend on training vendors &amp; venues in cluster/FL&nbsp;</li><li>Field Trainer utilization, TC utilization, learning solution reach, and NPS in cluster/FL&nbsp;</li><li>Workday Learning data quality (Learning management system) LMS&nbsp;</li><li>Global learning offering utilization vs. local offering quantity in cluster/FL&nbsp;</li><li>Internal trainer pools strength and retention in cluster/FL&nbsp;</li><li>P&amp;C Services / training coordination satisfaction for cluster/FL</li></ul> Requirements: <ul><li>Master’s degree in human resources, education, or related field&nbsp;</li><li>10+ years of experience in learning and development, including designing, implementing, and evaluating training programs, preferably in multinational company.&nbsp;</li><li>Experienced in managing learning needs and priorities through business partnering and data analysis.&nbsp;</li><li>Good leadership and influencing skills.&nbsp;</li><li>Proven experience in managing and leading a team of learning professionals.&nbsp;</li><li>Proven facilitation and team coaching skills&nbsp;</li><li>Excellent business communication and interpersonal skills with the ability to interact effectively with stakeholders &amp; employees at all levels of the organization.&nbsp;</li><li>Ability to identify competence development needs and translate the needs into competence development plans for various functions and units.&nbsp;</li><li>Experience and ability to facilitate workshops / planning meetings with various stakeholders.&nbsp;</li><li>Ability to plan and manage initiatives effectively&nbsp;</li></ul>

Job Details:Deliver guidelines for Power BI reports based on Direct QueryAchieve PBI Capacity stability to support IT Solutions and Community solutionsMigrate/remediate existing reports to adhere to issued guidelinesResponsibilities:Provide expertise on data visualization best practices and guide the selection of appropriate visuals for maximum impactMonitor and manage premium capacity metrics and proactively identify and resolve performance bottlenecksOptimize DAX queries for optimal performance and efficiencyCollaborate effectively with stakeholders from administrative perspectiveStay abreast of the latest Power BI features and functionalities to continuously improve reporting capabilitiesDesign and develop complex Power BI reports and dashboards using DirectQuery (minimal import), catering to diverse business needsBuild and maintain robust data models to ensure data consistency and integrity Requirements:Bachelor’s degree in computer science OR related technical degree OR equivalent experienceDirect Query and Capacity Management experienceStrong Power BI experience with GCP6+ years of experience in Business Intelligence and data analysis.3+ years of hands-on experience developing solutions using Power BI.Expert-level DAX knowledge with proven experience in optimizing complex queries.Proficiency in using DAX Studio, Tabular Editor, and Performance Analyzer for development and optimization.Strong understanding of data warehousing concepts and dimensional modeling.Excellent communication and stakeholder management skills.Experience with CI/CD for Power BI deployment pipelines.Experience with GCP: BigQuery, BI Engine & Looker

Role Details:Deliver guidelines for Power BI reports based on Direct QueryAchieve PBI Capacity stability to support IT Solutions and Community solutionsMigrate/remediate existing reports to adhere to issued guidelinesResponsibilities:Provide expertise on data visualization best practices and guide the selection of appropriate visuals for maximum impactMonitor and manage premium capacity metrics and proactively identify and resolve performance bottlenecksOptimize DAX queries for optimal performance and efficiencyCollaborate effectively with stakeholders from administrative perspectiveStay abreast of the latest Power BI features and functionalities to continuously improve reporting capabilitiesDesign and develop complex Power BI reports and dashboards using DirectQuery (minimal import), catering to diverse business needsBuild and maintain robust data models to ensure data consistency and integrity Requirements:Bachelor’s degree in computer science OR related technical degree OR equivalent experienceDirect Query and Capacity Management experienceStrong Power BI experience with GCP6+ years of experience in Business Intelligence and data analysis.3+ years of hands-on experience developing solutions using Power BI.Expert-level DAX knowledge with proven experience in optimizing complex queries.Proficiency in using DAX Studio, Tabular Editor, and Performance Analyzer for development and optimization.Strong understanding of data warehousing concepts and dimensional modeling.Excellent communication and stakeholder management skills.Experience with CI/CD for Power BI deployment pipelines.Experience with GCP: BigQuery, BI Engine & Looker

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets.The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

Role Description:You Will be instrumental in growing our client's existing offering within an end-to-end supply chain (across multiple capabilities inclusive of P&T).This role will be responsible for the leadership, strategic alignment, business development (revenue growth) and commercial coordination within our client's SSA (sub-region> portfolio and will work closely with business and capability leaders to develop end-to-end solutions and products for their BCO’s and principals.This role will also lead the connection of our client's SSA to other regions and the co ordinate activities from the global pillar/s.The role will directly contribute towards the SSA Regional revenue and appropriate financial targets. The role links and provides client solutions leveraging our client's capabilities in the sub-region.Responsible for integrating sales and operations planning for accurate commercial strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact. Responsibilities:Lead the development, implementation, and management of a robust business development and sales strategy for the SSA with our client. This entails identifying and capitalizing on opportunities in new and existing geographies and markets. Define and tailor the capability offerings for the sub-region to ensure optimal market penetration, customer acquisition, and retention. Cultivate strong customer relationships to drive sales growth, aiming to meet and exceed revenue targets. Additionally, provide active oversight and management of regional sales resources to ensure the effectiveness of commercial teams and the achievement of strategic objectives.Correctly define the capability basket for the sub-region to drive growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives.Serve as a point of integration between logistics and P&T commercial streams so as to ensure that there is a consolidated regional commercial strategy which is aligned and understood by all commercial and key business stakeholders.Set strategic direction for the SSA commercial capability aligned to our client's SSA, and Group strategies and KPI’s, and cascade strategic priorities into the sub-Region.Develop and implement commercial strategies to grow the business, working closely with operational teams and relevant stakeholders to use all capabilities effectively and drive the SSA end-to-end strategy.Establish and align the required Commercial structures for SSA to support the team's goals and drive high performance. Ensure that the structures are correctly focused and aligned to avoid duplication and wasted efforts, whilst promoting collaboration and end to solution selling.Turn regional strategies into clear business plans for capabilities and/or countries. Plan and execute effective sales strategies, ensuring cooperation between different teams in the sub-Region.Design and develop capability and cross-capability solutions for products that enable increased trade across the sub-Region, deploying sales teams accordingly.Oversee the accurate and timely reporting of business development and sales performance metrics for the sub- region. Prepare regular reports, analyze data to identify trends, and provide actionable recommendations.Oversee and guide capability sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Grow revenue by finding new business opportunities, building pipelines, and developing innovative capability solutions for key customers.Design and develop specific products that allow us to differentiate from the market given our combination of capabilities across P&T and logistics – where applicable ensure that these are integrated with trade lane strategies so as to enable the connection of SSA to the worldParticipate and support customer reviews to support and build strategic client accounts and manage strategic relationships.Develop strategies to penetrate key accounts, gain rates, renewal rates and client profitability. Drive customer attraction and retention strategies to improve on key accounts customers loyalty as well as existing business expansion.Highlight and develop leads for solutions team, inclusive of client readiness, data availability and the required local knowledge- facilitate the efficient execution (sell, design, commercialise and implementation) of large commercial solutions.Where required be the custodian of post implementation reviews ensuring that desired solution (internal and external) – has been achievedUnderstand the customer's business (strategically, operationally, financially) and their buying process to identify all influences and requirements. Identify and develop relationships with key decision makers at all levels within a customer.Integrate with key commercial strategic projects to deliver targeted outcomesDevelop tender and contract management processes to protect margins and support regional and global RFP processes.Manage RFPs for new business and renewals of existing business. Ensure comprehensive, accurate, and compelling responses to RFPs that address client requirements. Facilitate effective collaboration between internal teams, including business development, costing, finance, and operations to ensure that RFP’s are submitted timeously.Ensure all RFP responses comply with company policies, legal requirements, and industry standards.Support the management of strategic client contracts, including changes in scope, terms, rates, and service agreements.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Continuously evaluate industry, market and technology trends to assess the potential impact on business opportunities. Make recommendations and drive key projects to leverage opportunitiesPro-actively work with leaders to ensure that the positioning of capabilities are clear and defined to maximize growth opportunities. Drive awareness of solution features, capabilities and outcomes to enable strong value for clients and drive meaningful growth and profitability for the sub-Region.Own the sub-Regional Commercial innovation agenda and the new solution development process and evolve the client’s perception of our client's ability to innovate.Align processes and exchange across the sub-Regional commercial team to ensure all opportunities are captured and cross selling is maximisedManage the SSA Commercial budget to ensure that the strategic deliverables are adequately budgeted forEnsure effective fiscal management in compliance with Company standardsAnalyse monthly financial performance indicators and trends, make necessary adjustments to ensure profitability for the Region, and submit required reports timeouslyLead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with Group policies and procedures • Drive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Set and implement operational excellence standards for the Commercial team, driving continuous process improvement.Support digital projects to implement best-in-class commercial/sales processes and systems (e.g., CRM).Continuously evaluate industry, market, and technology trends to assess their impact on business opportunities and drive/support key projects where required. Requirements:QUALIFICATIONSRelevant post-graduate degreeEXPERIENCEHave a minimum of 8 - 10 years’ experience within the transport, logistics, or supply chain industrySignificant sales experience across multiple capabilities and with a proven success of selling integrated end to end solutionsWork experience in relevant SSA sub-RegionExposure to and working knowledge of all facets of contractual requirementsSKILLSThorough understanding of logistics and supply chain industryDemonstrated success introducing existing and new/emerging solutions into various Head of Commercial Business Development & Sales (Sub-Region) Page 3 of 5 countries/regions/industry verticalsCustomer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trendsStrategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision-makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Contract Management Knowledge: Provide expert level guidance through efficient solutions. Influences stakeholder engagement through a process of monitoring and tracking and facilitates acceptance and review to guide policy formulation, execution and integration into practices. Directs and influences policy formulation and implementation towards an integrated institutional policy framework to promote a common goal and institutional objectives.Strong communication skills: You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving: You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.Exceptional critical thinking skills: you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator: You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.Results oriented: You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality: You consider and protect the confidentiality of company data at ALL times.IT skills: You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.Flexibility to travel: You are ready to travel between 30 - 50% of the time across the globe to our operations to perform audits on site.Languages: You speak and write fluent English – additional languages are a bonus, in particular Arabic, Spanish, French, Mandarin, Hindi. 

The Role:We are looking for a product owner for our client based in Hasselt on a hybrid basis (2 days a week).You will be working for the tax & accounting Software Business Unit which develops and sells products for tax and accounting professionals.Our client offers a whole range of different software solutions: ERP software; accounting, financial and tax advice and office management software.Responsibilities:As a Product Owner, you will make an important contribution to the transition of our software products.You ensure that the product delivered by the team has optimal business value:You will shape the Product Backlog, in collaboration with Product Management, to ensure that the products are developed in line with the product vision and our strategic roadmap.Contributes to ideation, analysis and review sessionsYou ensure that the needs of the customers are paramount during product development.You are responsible for the daily follow-up of the transition of the product.You will ensure good coordination between the teams to ensure efficient deployment of new products and new features and to be able to provide customer-oriented second-line support.You will follow up on customer cases, coordinate detailed functional and business analyses, and provide recommendations for solutions.You ensure that the product strategy/vision is executed and supported by all departments of our client.You will provide user documentation for newly developed features and products and support the maintenance of user documentation for existing products.Requirements:You have a Master's level of thinking or you are equivalent through experience.You have min. 3 to 5 years of experience in a similar role.You have experience with customer-oriented software developmentYou are familiar with the scrum method and with working within an Agile context.You have experience in a financial and/or tax environmentCustomizableYou can use your analytical and communication skills in a problem-solving environmentYou have strong organizational skills and you are able to set priorities and translate them into a scheduleThanks to your leadership, you are able to optimize team results.You are fluent in Dutch and can also express yourself fluently in English (speaking and writing)

Responsibilities:Ownership:Collaborate with business and P&C leaders to set up and execute global learning and development processes (assess competence development needs, create learning methods and solutions, develop training center and trainers, deliver and manage training) to meet short- and long-term competence goals for the businessHelp to set global/local priorities and budget for competence development based on the strategy and business goals, work with P&C, business and L&D network to make global/local plans for competence development. Help business to define business impact and learning outcomes for competence development programs.Provides consultation for P&C, managers and employees with questions about learning and development, and advise on the different learning and development approaches for business outcome and support.Owns the annual Frontline Training Plans and contributes to One P&C team, executes L&D plans with impact together with P&C community.Drives local business agenda with L&D expertise, challenges and concludes L&D deliveries that improve business results.Works closely with Cluster/FL business leaders and P&C colleagues to drive L&D agenda as well as consult on development. Provides L&D services and delivers selected trainings for the cluster/FL.Governs and consults on learning needs by broadening stakeholders’ views on what gets solved with training and what is something else.Leads P&C Services training coordinators for the cluster/FL to optimal efficiency and value.Focuses on field training discipline, data accuracy and KPIs transparency including improvement suggestions.Develops learning assets e.g. Training Centers towards full utilization & impactEnsures relevant learning offering and L&D operational excellence across cluster/FL in sync with Area and Global L&D direction.Responsible for development and performance management of the L&D team in the Front line.Contribute:Communicates continuously L&D value, services and operating model to all relevant cluster/FL stakeholders Facilitates and promotes learner centric learning culture.Acts as a project manager for certain learning projects such as induction renewal.Impacts Area and global L&D by explicitly articulating cluster/FL learning needs and offering feedback.People leader, network management:Lead cluster/FL L&D teams’ engagement and recognition for business relevance and learning impact with transparency and data.Leads and manages internal trainer networks across the cluster/FL.Level of decision making:Responsible for L&D KPIs and business metrics for cluster/FL level for non-technical and technical competence developmentContribute to big picture as member of Area L&D Leadership TeamCoE Budgeting for cluster/FL (OPEX and Capex)Performance metrics:Priority learning solutions management/adoption % for cluster/FLMandatory field certifications for safety and methods in place & valid for all field operatives in cluster/FLExternal spend on training vendors & venues in cluster/FLField Trainer utilization, TC utilization, learning solution reach, and NPS in cluster/FLWorkday Learning data quality (Learning management system) LMSGlobal learning offering utilization vs. local offering quantity in cluster/FLInternal trainer pools strength and retention in cluster/FLP&C Services / training coordination satisfaction for cluster/FLRequirements:Master’s degree in human resources, education, or related field10+ years of experience in learning and development, including designing, implementing and evaluating training programs, preferably in multinational company.Experienced in managing learning needs and priorities through business partnering and data analysis.Good leadership and influencing skills.Proven experience in managing and leading a team of learning professionals.Proven facilitation and team coaching skillsExcellent business communication and interpersonal skills with the ability to interact effectively with stakeholders & employees at all levels of the organization.Ability to identify competence development needs and translate the needs into competence development plans for various functions and units.Experience and ability to facilitate workshops / planning meetings with various stakeholders.Ability to plan and manage initiatives effectively

Responsibilities:Sustain the resiliency of critical infrastructure by diligently performing platform maintenance, ensuring optimal performance, security, and availability.Proactively identify and resolve infrastructure issues encompassing Linux systems in a Hybrid Cloud environment, providing swift restoration to operational status, and minimizing down-time.Enhance the security posture of the environment by administering IAM systems and maintaining robust host and network configurations.Maintain containerization platforms including Kubernetes and AWS EKS, guaranteeing stable platform for the operation of company's microservices.Engage collaboratively with the team to refine operational processes, and documentation.Manage and maintain Observability platform such as Graphite, Prometheus, Grafana, Elastic, and LogScale, ensuring reliable monitoring, logging, and alerting functionalities.Provide an outstanding support experience for company's internal Engineering teams by meeting Product and Engineering requirements for company's Cloud Platform.Requirements:Experience in a relevant technical role, such as Platform, Cloud Operations, or Site Reliability Engineer (SRE).Excellent proficiency with maintaining and troubleshooting Linux Operating Systems and distributed systems at scale.Experience with Kubernetes (k8s) and containerization in Production environments.Foundational knowledge of core infrastructure services, such as DNS, Identity Management, load balancers, web servers, etc.Proficiency with at least one programming or scripting language.A proactive attitude and a willingness to take on new challenges and deliver results.Outstanding communication and social skills, with an ability to connect with others to problem-solve, explain resolution etc.A relevant degree and/or equivalent qualifications, e.g., RHCSA, LPIC, AWS SysOps. 

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AI Lead

Data Engineer

Senior L&D Manager, Frontline (KSEA)

Tech Lead Power BI

Tech Lead Power BI

Head of Commercial Business Development & Sales (Sub Region)

Head of Commercial Business Development & Sales (Sub Region)

Product Owner

Senior Learning & Development Manager, Frontline

Cloud Operations Engineer

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