Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

R&D Engineering Manager II

Upstream Flow Supply Chain Analyst

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Lead Software Engineer, QA

Technical Support Engineer

Responsibilities: <ul><li>Manage and guide the security team responsible for infrastructure and network security.</li><li>Monitors network performance, troubleshoots issues and deploys solutions</li><li>Manage front-line technical support to end users on various technical issues and problems regarding their Access</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Familiarity with Service Management tools (eg:ISM/ Service Now/BMC remedy) for the logging and tracking of incidents, and service requests</li><li>Implement and manage continuous security monitoring solutions for infrastructure and network components</li></ul> Requirements: <ul><li>10-13+ years of Cyber security for Firewall, Proxy, VPN IPS</li><li>Working experience, having played roles as VPN end-to-end implementation.</li><li>Strong reliability and high quality and security awareness.</li><li>Knowledge of web and application servers (Apache/IIS/Tomcat/Websphere)</li><li>Perform SME role and work on complex technical issues in Firewall, VPN and Proxy.</li><li>Candidate should have experience in Zscaler private Access (ZPA) VPN end-to-end implementation.</li><li>Experience in Deep troubleshooting experience with Zscaler VPN and other Firewalls.</li><li>Knowledge of ITIL incident and problem management.</li><li>Knowledge of Security Incident Event Management ( IBM QRader SIEM) is a add on</li><li>Must be familiar with Network Protocol Analyzers (tcpdump, Wireshark)</li><li>Must have deep understanding of network protocols and network security TCP/IP, UDP, DHCP, FTP, SFTP, SNMP, SMTP, SSH, SSL, DNS, RDP, HTTP and HTTPS.</li><li>The network security SME possesses the technical hand on capability and experience to assess current network security posture, document current/future state, provide roadmap/gap analysis for implementation activities</li><li>Good understanding of financial domain and Security IT.</li><li>Good to have experience with other security solutions like Firewall – Checkpoint or Palo Alto etc. Knowledge of Linux and web application servers (Apache/IIS/Tomcat)</li><li>Hands on experience on Firewall (Palo Alto, CISCO), VPN (Zscaler), Proxy (forward, Reverse, Transparent and Web 2.0), SSL interception/MITM &amp; Data leakage space, Security Analytics. Implementation, customization, coding, Support.</li></ul>

Be a part of a revolutionary change.

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

For our Illicit Trade Prevention’s (ITP) team, based in London, we are currently looking for a Senior Analyst ITP Forensics

This role holder will be a Subject Matter Expert (SME) in tobacco products and Smoke Free Products (SFP) (incl. Illicit products) forensics and fulfill PMI’s legal and court requirements as Intellectual Property (IP) right holder. While contributing to the development of innovative methodologies, features and tools to protect and authenticate PMI products, generating product intelligence on illicit products to support ITP strategies and activities, and law enforcement investigations and litigation actions.

Key accountabilities:

Product authentication: perform PMI products authentication within a timely and satisfactory manner, for both our combustible (CC) and smoke free (SFP) category.
Product Intelligence:
perform product analyses, from Empty Pack Surveys’ samples to investigations and evidence materials, as well as from consumer complaints, test purchases, SFP device returns, in-market sampling, SFP recycling hubs, etc.
Product Forensics and Investigative support: perform forensics evaluation of samples of potentially illicit tobacco products stemming from various sources.
Organize and perform onsite inspections of raided illegal factories (manufacturing premises), aiming to support authorities in the fight against illicit manufacturing of tobacco products (incl. CC and SFP).
Trigger or support follow-up actions.
Represent the company in various events, incl. witness hearings or other legal proceedings, acting as PMI’s SME in product authentication and forensics.
Perform enhanced profiling of illicit products (“grouping”), aiming to support ongoing investigations or provide product intelligence to internal and external partners.
Product Security Features (PSF): use in practice PMI PSFs and verify their functionality, providing factual and constructive feedback on their presence and effectiveness to the supervisors or personnel in charge.
Supplier Liaison Program (SLP): support or contribute to the process by collecting information, gathering evidence and materials as part of ongoing forensics activities (e.g., factory raids follow-ups, company checks etc.).
SFP:
Actively contribute to protecting the consumer journey and the fast-evolving product lifecycle and distribution models, by analyzing samples stemming from manufacturing through distribution to sales, and its reverse logistics (returns and recycling).
Provide SME expertise for the new products in PMI’s portfolio, incl. launches and markets resulting from PMI business agreements, mergers or acquisitions.
Supply Chain Integrity: actively support and contribute to the process of fulfillment of PMI regulatory or internal obligations included in PMI’s Anti-Diversion programs. By responding to external and internal partners requests for technical expertise and product forensics,
Public-Private Partnerships (PPP) through technical assistance:
deliver, support and / or assist in technical training program deliverables to law enforcement authorities aiming at building their capability in tackling illicit trade.
Support building the “external engagement corridors” for further follow-up actions.
Industry Technical Alliance: contribute to process by ensuring the relevant technical information, samples and forensics info availability, when applicable.
Forensics IT Systems: contribute to maintenance and continuous improvements process of ITP system(s) in place.
3rd party support personnel supervision: supervise and coordinate a potential pool of external vendors or service providers contracted for support in product authentication, inspections, and analyses (incl. EPS pack analysis).
We are looking for someone with;

University (master or bachelor degree), preferably in Technical Sciences.
Strong experience in the tobacco industry or other consumer goods industry, preferably in product forensics at the anti-counterfeit / anti-illicit trade department or similar.
Know-how of technical examination techniques for products and forensics evaluation, incl. chemical and qualitative analysis methodologies and external laboratories network.
Knowledge of SFPs and vaping products, incl. electronics, SFP consumables and oral products category.
Project Management - Certified project management skills, incl. international and cross-functional projects coordination and supervision.
People Management - Supervision and daily coordination of the external vendors and subcontractors / external inspectors.
What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

Role

Responsibilities: Technical Communication/Presentation: <ul><li>Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).</li><li>Utilizes of the organization’s business model and operations to drive high impact projects and complex analyses that support the organization’s mission.</li><li>Leverages deep understanding of the policies, practices, trends and information that impact the organization and its customers to plan for future projects.</li><li>Utilizes of the business and financial impact of decisions/solutions to drive high-impact projects that support the organization and contribute to financial performance.</li></ul> Industry Knowledge: <ul><li>Demonstrates advanced understanding of the industry and its performance by remaining current on leading trends and interacting with industry stakeholders.</li><li>Serves as an expert on industry issues, including trends and challenges or concepts; provides guidance and expertise on unique situations.</li><li>Guides customers and key stakeholders on selection and application of industry products/services, enabling them with the proper tools, resources and for successful implementation.</li></ul> Stakeholder Engagement: <ul><li>Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner.&nbsp;</li><li>Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. </li><li>Develops trust and influence among key business partners.&nbsp;Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.</li></ul> IT Network Management: <ul><li>Plans and determines resources for network management projects and provides suggestions to enhance capabilities and performance.</li></ul> Technical Communication/Presentation: <ul><li>Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).</li><li>Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way.</li><li>Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.</li></ul> Emerging Technology Trends and Practices: <ul><li>Applies of emerging technology trends and best practices to show the potential business application of technology improvements.</li></ul> Requirements: <ul><li>Experience range 12 to 16 years</li><li>Communicates effectively</li><li>Leverages data purposefully&nbsp;</li><li>Manages detail and complexity</li><li>Ability to troubleshoot complex cloud infrastructure and application issues.</li><li>Familiarity with DevOps principles and how cloud engineering ties into the larger DevOps ecosystem.</li></ul>

Responsibilities: Undertake overall Responsibility:&nbsp; <ul><li>Manage in FA function and leading new technology to coordinating with engineering to develop core Tech and able to expand to lab levels for daily delegated tasks to manage the related database consolidation. </li><li>Driving with company A improvement on process or capability improvement to make lab goals achieved and support engineering to win in markets.&nbsp;</li></ul> Responsible for Strategy:&nbsp; <ul><li>Set clear FA direction goals and develop strategies with high-level visions that reframes what winning looks like and approaches to fulfil new technology assignments in creative and meaningful ways.</li><li>Providing strategy for FA/Lab directions align with organization value drivers and tactics to key program execution with excellence and flexible.&nbsp;</li><li>Such as Identify FA team with right size, people skills and address technical assistance to design feasibility and make recommendations for necessary changes.</li><li>Transform stakeholders need and assess FA/Lab capability tried-and-true options for scenarios allocate resources to high priorities (people, cost $, management attention, sustainability etc) to significantly shorten the product design cycle and help bring products to market faster while ensuring high quality and performance.&nbsp;</li><li>also sorts of possibilities to creating an optimal flow to shaping up team to be more engaging and easier to follow.</li><li>With financial knowledges to assess capability and predict organization forecast and analysis per budget scope, and build long-term constructive common ground network across the adjacent functions such as Product Engineering, Project Engineering and Field Application Engineering etc.&nbsp;</li><li>Align organization culture targeting and systematically pursuing specific areas for further secure lab competitiveness, i.e. (Software/ System/CoE/ 3DP/New Tech etc)&nbsp;</li></ul> Responsible for lab strategy mobilization and execution: <ul><li>Communicate and distribute the requirements per lab programs implementation keeps FA/Lab ahead of or at pace with the competition,</li><li>Boost and Outline the necessary investment plan of amount, relevance, and quality of test equipment in FA/lab, driving efficiency to maximize value and return on investment.</li><li>Create and use systems for monitoring and manage various performance in FA function OKR/KPIs to process control and follow up and streamline the process and balance of stability and agility that maximizes the speed and effectiveness by using digital data-driven techniques, show diagram visually.</li><li>Broad knowledge to develop FA/Test/3DP etc method per core technology to foster FA/lab growing, and design new correction/prevention quality initiatives to pinpoint the risks and minimize lab operation obstacles, build resilience ahead of any potential crises and update risk assessments so that enable lab able to mitigate the impact and unlock opportunities.</li><li>Define FA/Lab operation mechanism, criteria, and management discipline to ensure FA/Lab for daily work what is in good working order.&nbsp;</li><li>Leading Team use data to make timely decisions.&nbsp;</li><li>Research new development method and set guidelines enables engineering/manufacturers to better process control and maintain quality within acceptable limits to prevent failure in early stage, approaching smart tech to accelerate the testing, inspection, and analysis activities,&nbsp;</li></ul> Succession Talent Effectiveness: <ul><li>Identify key talents per OLR and drive team and equip team development goals to ensure most value-creating roles in lab filled with right position.</li><li>Capable with management skills to prepare effective office support in place, such as Give Training and properly communicate findings so as to help team to continuously improving their abilities to ensure lab organization successfully and sustainable as whole team can do or to achieving next level.</li></ul> Requirements: <ul><li>Master degree or above level of qualification in Engineering technology areas</li><li>Minimum 8+years of similar industry Engineering field and for management, English listening, speaking, writing ability are required</li><li>Experience in technical technology on validation test, Failure Analysis, or 3D printing, tool application or system Engineering preferred</li><li>Proactive oriented and tenacity to results driven</li><li>Practioner well on logic and structure skills</li><li>Manager level experiences with ISO/IEC 17025 lab system standards and engineering skills</li><li>Demonstrated ability in conducting audits and all aspects of communication, collaboration and team building skills.</li><li>Proficient ability in developed the new tech to reduce redundant testing or inspection activities , or experience for new program/project boosting and launch preferred</li><li>Outstanding engineering background and Test field for know organization management and with software capabilities would prefer</li></ul>

Responsibilities: <ul><li>Lead Suppliers Audit of Supply Chain domain, support suppliers in diagnosing issues, analyzing data/process/system, drive action plans on continuous improvement</li><li>Governance actions progress with suppliers, make sure all open actions to be implemented and closed on time. Lead and document Supplier audit reports, create guidance book and strategy plans for long run.</li><li>Collaborating with procurement, suppliers, and vendors to align their processes with the transformation goals.</li><li>Establishing strong partnerships to drive mutual success.</li><li>Strategy Development: Developing a clear and comprehensive ‘Upstream Planning Blueprint’ for global network of BU Outside Group Vendor.&nbsp;</li><li>Involves identifying opportunities for improvement, setting objectives (long term and short term), and outlining the roadmap to achieve the desired changes.</li></ul> Vendor Delivery Performance Management:&nbsp; <ul><li>Monitor, Track and Orchestrate the Vendor Operations Performance with Organization on regular basis against established KPI (MOQ, Lead Times, Shipment Reliability, Forecast Reliability).</li><li>Analyze historical performance data to identify patterns, trends, and opportunities for improvement. Use data-driven insights to make informed decisions regarding vendor relationships and drive supplier accountability.</li><li>Lead Regular cross-functional reviews to share insights on Trends, Deviations, Root Cause Analysis and Action Plan Progress. Address Issues and drive Decision Making with stake holders to mitigate risks.</li><li>Digitalize to help in animation. Heatmaps to drive focus and prioritization.</li><li>Qualify and Guarantee Vendor Master Data Health</li></ul> Process Optimization:&nbsp; <ul><li>Evaluating existing upstream supply chain processes, identifying areas for optimization and efficiency improvement.</li><li>Implementing best practices and ensuring that processes are standardized and streamlined across factories.</li><li>Establish supply network operational excellence (SNOE) reviews with Key Vendor at regular frequency, with clear agenda and agreed action plan to improve performance.</li><li>Partner with Global Logistics to enable Raw Material Central Planning Hub&nbsp;&nbsp;&nbsp;</li><li>Drive IBP adoption towards forecast propagation and capacity commit backs.</li></ul> Upstream Vendor Portal: <ul><li>Be key user of BU Pilot of new external Vendor Portal solution. Drive successful Pilot, Broader roll out and adoption.</li><li>Establish current work process state, and journey map to Ideal End-Stage.</li><li>Articulation and maximization of value creation.</li><li>Skill Network and Cross-Functional Collaboration: Developing cross-BU network of Subject Matter Experts.</li><li>Sharing Best Practices, Documentation, and development of BU Upstream Playbook, including Make-Buy Decision Making, New Product Introduction (NPI), vendor changes, industrial transfers, and business acquisition.</li></ul> Risk Management:&nbsp; <ul><li>Identifying potential risks and vulnerabilities in the upstream supply chain and developing strategies to mitigate them.</li><li>Ensuring supply chain resilience and contingency planning to handle disruptions effectively.</li></ul> Continuous Improvement: <ul><li>Encouraging a culture of continuous improvement within the supply chain organization.</li><li>Seeking feedback from stakeholders and leveraging lessons learned to refine strategies, establishing volution of in-process KPIs and achieve better results.</li></ul> Requirements: <ul><li>A bachelors degree in supply chain management, business administration, industrial engineering, or a related field</li><li>Minimum of 5-10 years’ experience in a multinational and complex global environment.</li><li>Progressively more responsibility and experience in Procurement and Factory Supply Chain Management leadership roles.</li><li>High proficiency in Vendor Management, Procurement and Material Management.</li><li>Must be a recognized leader for continuous improvement.</li><li>Abilities to drive and oversees multiple Projects End-to-End, with track record of achieving results and abilities to drive effective change management.</li><li>Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.</li><li>Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.</li><li>Understand business drivers and able to balance between short- and long-term objectives.</li><li>Excellent ‘English’ communication skills to articulate and engage stakeholders at all levels.&nbsp;</li></ul>

Responsibilities: <ul><li>Analyse the technical complaints of the vehicle in the field visits.</li><li>Rectify defects in vehicles / overhaul aggregates.</li><li>Maintain and handle internet-based warranty.</li><li>Ensure implementation of service processes at channel partners.</li><li>Joint Investigation along with vendors.</li><li>Development of secondary channel.</li><li>Feedback on companies as well as competitors’ products.</li><li>Training of service managers.</li><li>Work out special service support for strategic customers with channel partners.</li><li>Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.</li><li>Secondary network for spare parts sales.</li><li>Guide channel partners for manpower/facilities/equipment optimisation.</li><li>Ensure profitability of workshops of channel partners.</li><li>MIS on service.</li><li>Spare parts inventory management.</li><li>Manging service guarantee at the dealership.</li><li>Monthly visit to ASC and monitor his performance along with ASC coordinator.</li><li>Service camps on monthly basics.</li><li>Monthly visits to customer and update M Response data</li></ul> Requirements: <ul><li>Technical knowledge of BS6 Products</li><li>Exp. in Commercial Vehicle Segment</li><li>Exp. in Dealership Management/Field Service Management</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Light Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education – BE/MBA&nbsp;</li></ul> Skills: <ul><li>Sales Planning</li><li>Manpower Management&nbsp;</li><li>Product Knowledge &amp; Application&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors’ activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education Qualification: MBA; Bachelor of Engineering</li><li>General Experience:&nbsp;3-12 Years of experience</li></ul> Skills <ul><li>Channel Sales Management&nbsp;</li><li>1st Pref Heavy Commercial Vehicle only</li><li>2nd Pref CE Industry – Haulage &amp; Tipper, also HCV segment</li><li>Channel Manpower Management – Dealer&nbsp;</li><li>Financial Management</li><li>Sales Planning</li><li>Capability Building</li><li>Consumer Focus</li><li>Market Intelligence</li><li>Territory Coverage Optimization</li></ul>

Role Description: <ul><li>Company’s Global R&amp;D team is looking for embedded software engineers and technical leaders to help build the future of industrial Automation &amp; Solutions.</li><li>You will have cross functional interactions and working closely with hardware, software, and product management teams.</li></ul> Responsibilities: As a Lead Software Engineer, the individual will work be in Embedded Software Development team. <ul><li>You provide the embedded platform infrastructure to enable our Industrial Networking Products.</li><li>You dedicate your creativity to a cross-functional, self-organized, agile team of developers.</li><li>You communicate with product owners, software architects and application developers in an intercultural and global work environment.</li><li>You contribute to the implementation of a Linux based Operating system for in-field embedded device families.</li><li>You assure the secure development life cycle of the platform and harden the attack surface of devices.</li><li>You will be part of the Software Platforms Teams, working on the development of in-house cybersecurity device software development for Industrial networks.</li><li>You will be building Firewall software for industrial routers which are complex multicore, multi-threaded software systems supporting high-availability, hundreds of network protocols and delivering high throughput packet forwarding.</li><li>Building brand new products, supporting new features, feature enhancements and sustenance of products across the R&amp;D product portfolio, using company’s device software running on company hardware.</li></ul> Requirements: <ul><li>You are a person with passion for coding and creating world class software systems for large organizations.</li><li>A Full time Bachelor/Master of Engineering Degree in Computer Science or equivalent.</li><li>You are able to abstract and use your creativity for disruptive solutions.</li><li>You are fluent in spoken and written English and have the ability or willingness to work in a Global environment</li><li>8 – 12 years’ experience in a product-based organization developing embedded software for Enterprise, Industrial Automation or Service Providers industry.</li><li>Solid understanding of embedded systems architecture, including microcontrollers, microprocessors, and real-time operating systems.</li><li>Ability to work on complex modular software systems, algorithms and be able to design, code, debug and automate software.</li><li>Expertise in C/C++ programming, data structures, Algorithms &amp; debugging tools.</li><li>Expertise in Linux based environment, with extensive knowledge of Linux Internals.</li><li>Hands-on operating systems, IPCs &amp; multi-thread programming experience.</li><li>Advanced working level knowledge of Computer networks and Network protocols in TCP/IP, switching (L2), routing (L3) &amp; security protocols.</li><li>One or more areas like QOS, Segment Routing, Multicast &amp; MPLS.</li><li>Ability to work with existing code base.</li><li>Hands-on experience in Versioning and Git/GitHub/Bitbucket repository.</li><li>Experience with Unit test strategy and execution.</li><li>Experience with Python or equivalent scripting languages</li><li>Experience with packet generating and network test tools.</li><li>Prior experience with any network OS provided by Networking companies like CISCO -IOS/IOS-XE/IOS-XR.</li><li>Designing &amp; understanding of network topologies &amp; deployment.</li><li>Linux containers and dockers.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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31 network protocol analyzers Jobs found

Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

R&D Engineering Manager II

Upstream Flow Supply Chain Analyst

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Lead Software Engineer, QA

Technical Support Engineer

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31 network protocol analyzers Jobs found

Infra & Network Security Lead

Senior Analyst ITP Forensics

Cloud Engineer

R&D Engineering Manager II

Upstream Flow Supply Chain Analyst

Customer Care Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Sales Manager – HCV

Lead Software Engineer, QA

Technical Support Engineer

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WhiteCrow is on a mission to connect companies with the best talent across the globe.