Senior Application Developer - .NET, SQL

Area Sales Manager

Area Sales Manager - Europe

Azure Cloud Administrator

Country Manager

IT System Analyst

Customer Account Manager

Customer Service Manager

Software Developer

Responsibilities: <ul><li>This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.).&nbsp;</li><li>He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements.&nbsp;</li><li>This position provides input to applications development project plans and integrations.&nbsp;</li><li>He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives.&nbsp;</li><li>This position provides knowledge and support for applications development, integration, and maintenance.&nbsp;</li><li>He/She provides input to department and project teams on decisions supporting projects.</li><li>Performs systems analysis and design.</li><li>Designs and develops moderately highly complex applications.</li><li>Develops application documentation.</li><li>Produces integration builds.</li><li>Performs maintenance and support.</li><li>Supports emerging technologies and products.</li></ul> Requirements: <ul><li>Experience with .NET, C# and SQL Server </li><li>Knowledge and development experience on any WMS Knowledge is preferable.</li><li>Minimum 7 to 10 years of development experience.</li><li>Experience working on Agile Development Methodology&nbsp;</li><li>The primary language for .NET development.</li><li>Experience with version control tools like Git</li></ul>

Responsibilities: <ul><li>Strategic Planning and Execution</li><li>Design and implement pricing strategies tailored to accounts and key customers.</li><li>Identify and prioritize market-focused products to drive value growth for the organization.</li><li>Develop a deep understanding of the needs and expectations of accounts and key customers.</li><li>Craft a Key Account Management strategy aligned with companys Packaging Materials overarching business objectives.&nbsp;</li></ul> Core Functional Responsibilities <ul><li>Develop the annual budget in collaboration with sales leaders, ensuring achievement of targeted sales volume and value.</li><li>Plan and conduct proactive customer visits and meetings to deepen understanding of customer requirements and build strong relationships.</li><li>Provide timely techno-commercial information and clarifications to address customer inquiries.</li><li>Regularly update customers on new product offerings and enhancements in the product range.</li><li>Devise alternative solutions to address supply challenges for specific orders.</li><li>Identify and pursue potential business opportunities, converting them into sustained revenue streams.</li><li>Implement corrective and preventive actions to resolve and avoid customer complaints effectively.</li><li>Recommend pricing strategies tailored to customer needs, ensuring approval and seamless implementation.</li><li>Gather and analyze customer and competitor data, including pricing, credit terms, volumes, business share, and quality assessments.</li><li>Maintain the budgeted ASP (Average Selling Price) to achieve the overall contribution outlined in the budget. Internal Process</li><li>Develop detailed, customer-specific plans to achieve targeted price realization and contribution. Ensure timely collection of payments from customers in alignment with agreed terms.</li><li>Coordinate with the Group Sales team to promote combo deals, fostering deeper customer relationships.</li><li>Work closely with internal stakeholders across companys Films &amp; Foils to ensure seamless fulfillment of customer requirements.</li></ul> Key Result Areas <ul><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts</li><li>Customer retention rate.</li><li>Net Promoter Score.</li><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts.&nbsp;</li><li>Customer retention rate.</li><li>Net Promoter Score</li></ul> Requirements: <ul><li>Bachelors Degree preferably in Business Administration, Marketing, Engineering or a related field.</li><li>Master’s Degree in Business Administration (MBA) with a specialization in Sales, Marketing, or Strategy.</li><li>OR Relevant experience or certifications in Key Account Management, Sales Leadership, or Market Analysis (e.g., Certified Key Account Manager, Sales Management Certification).</li><li>5–8 years of experience in Sales or Business Development, preferably in the packaging, manufacturing, pharmaceutical, or related B2B sectors.</li><li>Familiarity with the markets, including regional business&nbsp;</li><li>Experience working with multi-cultural teams and customers across the assigned territories.</li><li>Experience in techno-commercial roles, with the ability to understand and communicate technical product specifications and benefits.</li><li>Demonstrated success in handling cross-border&nbsp;</li></ul> Locations: <ul><li>France, Spain and Italy</li></ul>

Overview: <ul><li>Oversee sales operations across multiple assigned countries, catering to a diverse portfolio of accounts, ranging from small and medium enterprises to larger clients.</li><li>Expand the customer base through proactive prospecting and business development, with a primary focus on small and medium-sized accounts in Pharma &amp; Nutra segment.</li></ul> Responsibilities: Strategic Planning and Execution: <ul><li>Design and implement pricing strategies tailored to accounts and key customers.</li><li>Identify and prioritize market-focused products to drive value growth for the organization.</li><li>Develop a deep understanding of the needs and expectations of accounts and key customers.</li><li>Craft a Key Account Management strategy aligned with Packaging Materials overarching business objectives.</li></ul> Core Functional Responsibilities: <ul><li>Develop the annual budget in collaboration with sales leaders, ensuring achievement of targeted sales volume and value.</li><li>Plan and conduct proactive customer visits and meetings to deepen understanding of customer requirements and build strong relationships.</li><li>Provide timely techno-commercial information and clarifications to address customer inquiries.</li><li>Regularly update customers on new product offerings and enhancements in the product range.</li><li>Devise alternative solutions to address supply challenges for specific orders.</li><li>Identify and pursue potential business opportunities, converting them into sustained revenue streams.</li><li>Implement corrective and preventive actions to resolve and avoid customer complaints effectively.</li><li>Recommend pricing strategies tailored to customer needs, ensuring approval and seamless implementation.</li><li>Gather and analyze customer and competitor data, including pricing, credit terms, volumes, business share, and quality assessments.</li><li>Maintain the budgeted ASP (Average Selling Price) to achieve the overall contribution outlined in the budget.</li></ul> Internal Process: <ul><li>Develop detailed, customer-specific plans to achieve targeted price realization and contribution.</li><li>Ensure timely collection of payments from customers in alignment with agreed terms.</li><li>Coordinate with the Group Sales team to promote combo deals, fostering deeper customer relationships.</li><li>Work closely with internal stakeholders across Films &amp; Foils to ensure seamless fulfillment of customer requirements.</li></ul> Key Result Areas: <ul><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets</li><li>Achieve Budgeted business growth in New products in the allotted markets</li><li>Achieve Budgeted DSO’s for the allotted Accounts.</li><li>Customer retention rate</li><li>Net Promoter Score</li></ul> Key Interfaces: Internal Interfaces <ul><li>Sales &amp; Marketing</li><li>CEOs Office</li><li>Strategy</li><li>SCM</li><li>Operations</li><li>Quality</li><li>Development &amp; Technology</li><li>Finance</li><li>HR &amp; Admin&nbsp;&nbsp;&nbsp;</li></ul> External Interfaces: <ul><li>Customers</li><li>Agents/ Distributors</li><li>Corporate Marketing</li></ul> Requirements: Education: <ul><li>Bachelors Degree preferably in Business Administration, Marketing, Engineering or a related field.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Master’s Degree in Business Administration (MBA) with a specialization in Sales, Marketing, or Strategy would be deisred.</li><li>OR Relevant experience or certifications in Key Account Management, Sales Leadership, or Market Analysis (e.g., Certified Key Account Manager, Sales Management Certification).</li></ul> Experience: <ul><li>5–8 years of experience in Sales or Business Development, preferably in the packaging, manufacturing, pharmaceutical, or related B2B sectors. Familiarity with the markets, including regional business practices and customer preferences.</li><li>Experience in techno-commercial roles, with the ability to understand and communicate technical product specifications and benefits and demonstrated success in handling cross-border sales and navigating regulatory requirements in the assigned regions would be deisred.</li><li>Experience working with multi-cultural teams and customers across the assigned territories.</li></ul>

Responsibilities: <ul><li>Strategic Planning and Execution</li><li>Design and implement pricing strategies tailored to accounts and key customers.</li><li>Identify and prioritize market-focused products to drive value growth for the organization.</li><li>Develop a deep understanding of the needs and expectations of accounts and key customers.</li><li>Craft a Key Account Management strategy aligned with our client Packaging Materials overarching business objectives.&nbsp;</li></ul> Core Functional Responsibilities <ul><li>Develop the annual budget in collaboration with sales leaders, ensuring achievement of targeted sales volume and value.</li><li>Plan and conduct proactive customer visits and meetings to deepen understanding of customer requirements and build strong relationships.</li><li>Provide timely techno-commercial information and clarifications to address customer inquiries.</li><li>Regularly update customers on new product offerings and enhancements in the product range.</li><li>Devise alternative solutions to address supply challenges for specific orders.</li><li>Identify and pursue potential business opportunities, converting them into sustained revenue streams.</li><li>Implement corrective and preventive actions to resolve and avoid customer complaints effectively.</li><li>Recommend pricing strategies tailored to customer needs, ensuring approval and seamless implementation.</li><li>Gather and analyze customer and competitor data, including pricing, credit terms, volumes, business share, and quality assessments.</li><li>Maintain the budgeted ASP (Average Selling Price) to achieve the overall contribution outlined in the budget. Internal Process</li><li>Develop detailed, customer-specific plans to achieve targeted price realization and contribution. Ensure timely collection of payments from customers in alignment with agreed terms.</li><li>Coordinate with the Group Sales team to promote combo deals, fostering deeper customer relationships.</li><li>Work closely with internal stakeholders across our client Films &amp; Foils to ensure seamless fulfillment of customer requirements.</li></ul> Key Result Areas <ul><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts</li><li>Customer retention rate.</li><li>Net Promoter Score.</li><li>Improvement in Share of wallet of all Accounts.</li><li>Achieve Budgeted Sales value, volume and ASP’s for the allotted markets.</li><li>Achieve Budgeted business growth in New products in the allotted markets.</li><li>Achieve Budgeted DSO’s for the allotted Accounts.&nbsp;</li><li>Customer retention rate.</li><li>Net Promoter Score</li></ul> Requirements: <ul><li>Bachelors Degree preferably in Business Administration, Marketing, Engineering or a related field.</li><li>Master’s Degree in Business Administration (MBA) with a specialization in Sales, Marketing, or Strategy.</li><li>OR Relevant experience or certifications in Key Account Management, Sales Leadership, or Market Analysis (e.g., Certified Key Account Manager, Sales Management Certification).</li><li>5–8 years of experience in Sales or Business Development, preferably in the packaging, manufacturing, pharmaceutical, or related B2B sectors.</li><li>Familiarity with the markets, including regional business&nbsp;</li><li>Experience working with multi-cultural teams and customers across the assigned territories.</li><li>Experience in techno-commercial roles, with the ability to understand and communicate technical product specifications and benefits.</li><li>Demonstrated success in handling cross-border&nbsp;</li></ul> Other Locations: <ul><li>United Kingdom (LONDON), IRELAND, NETHERLANDS, BELGIUM, LUXEMBOURG</li></ul>

Responsibilities: <ul><li>Provision, configure, and manage core Azure resources, such as virtual machines, storage accounts, and networks.</li><li>Implement and maintain Azure Active Directory (AAD) for identity and access management.</li><li>Configure and enforce role-based access control (RBAC), policies, and security protocols.</li><li>Ensure the integrity of data through encryption and secure networking, including firewalls and network security groups.</li><li>Manage backup strategies using Azure Backup, ensuring system reliability and minimal downtime.</li><li>Design and implement secure virtual networks, including subnets, VPNs, and ExpressRoute for hybrid cloud environments.</li></ul> Requirements: <ul><li>Has overall 8+ years of IT experience in Microsoft Technologies Microsoft Azure, .Net and Azure DevOps.</li><li>Experience in design, architect and implementing the Azure infra as a new data center, migration of workloads, providing Backup &amp; Restore and DR solutions</li><li>Strong hands on experience on Azure Cloud Administration.</li><li>Excellent Technical, Analytical and Problem-Solving skills and ability to get on well with people</li><li>Involve in RFP and provide technical solutions for Azure related, Bill of materials and effort estimates</li><li>Strong knowledge on PowerShell scripts and ARM Templates</li><li>	Public Sector experience and GCC experience is must.</li></ul> Working Experience: <ul><li>Experience in design, architect and implementing the Azure infra as a new data center, migration of workloads, providing Backup &amp; Restore and DR solutions</li><li>Strong hands on experience on Azure Cloud Administration.</li><li>Excellent Technical, Analytical and Problem-Solving skills and ability to get on well with people</li><li>Involve in RFP and provide technical solutions for Azure related, Bill of materials and effort estimates</li><li>Strong knowledge on PowerShell scripts and ARM Templates</li><li>Public Sector experience and GCC experience is must.</li></ul>

Responsibilities: D&amp;A Management <ul><li>Key Performance Indicators: Delivery of annual budgeted Net Sales Value (NSV)Profitability / Contribution Margin Innovation/lift and launch pipeline.</li><li>Lead top-to-top relationship management with key customers in both Retail &amp; Foodservice</li><li>Accountable for the local execution of Foodservice projects from the Region and/or International Zone in key sub-channels specifically in QSR, FSR, Hotels.</li><li>Data-driven. Thoroughly understand SELL-OUT and SELL-IN data to derive insights &amp; identify opportunities to grow.</li><li>Ensure effective D&amp;A Management in both Retail &amp; Foodservice</li><li>Ensure accurate/correct monthly forecasts are submitted ahead of deadline with the objective/ intention to achieve the forecast accuracy target.</li><li>Identify &amp; collaborate with regional stakeholders for Lift &amp; Launch and Innovation opportunities. Commercialize upon launch.</li><li>Lead the competency development of the local sales team and ensure their individual development plans are in-place &amp; active.</li><li>Grow sales (volume &amp; value mix), market share and weighted distribution within scope.</li><li>Drive strategic commercial plans including but not limited to: new market/channel entry, geo-expansion, direct-to-consumer, new product launches, cross-category promotions,</li><li>distributor management, trade engagement/loyalty, promotion adherence, etc.</li><li>Build integrated business plans to drive sales within scope and engage all stakeholders for execution.</li><li>Optimize portfolio strategy (SKU/channel/area mix) to attain maximum value creation.</li><li>Build the brand name to give consumers compelling reasons to choose our brand over competing brands</li><li>Develop a tactical program to support both Marketing and Sales objectives and expand distribution channels</li><li>Contribute to structure and implement segmentation and RVP (Retail Value Propositions) by segment and merchandising standards.</li><li>Ability to build and maintain effective relationships with internal and external stakeholders</li><li>Ensure all business practices comply with policies and regulations of the government and company ethics</li><li>Monitor and/or assess industrys regulatory changes as well as competitive activities and their impact</li></ul> Requirements: <ul><li>10 years’ minimum of Sales/ Marketing/ Business Development (FMCG/FMCG Distributor) which covers both Retail &amp; Foodservice</li><li>Experience as Nation Sales Manager or related from MNC companies or global food &amp; beverages or consumer brands is preferable.</li><li>Strong in analyzing sales data, negotiation, relationship Management</li><li>Proficient in Trade Marketing and Consumer insights</li><li>Proficient in Lift &amp; Launch and Innovation</li><li>Expert in Root-cause analysis, Critical Thinking &amp; Problem Solving</li><li>Strong team management with experience of leading big team</li><li>Amicable to work in a matrix organization.</li><li>Resilient, curious, strong executor</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)</li><li>Customer-centric mindset</li><li>Fluent in English</li></ul>

Responsibilities: <ul><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc..)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li><li>Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the IT application systems (hereinafter known as the “Systems”).</li><li>Understand and review source codes from vendor(s) for deployment.</li><li>Provide technical and project management support which includes managing the daily operations of the Systems, performing continuous review to improve the Systems, and ensuring that the Authority’s appointed contractor(s) complies with the Authority’s requirements.</li><li>Offer support in managing, maintaining, and testing Systems, ensuring their efficient operation and functionality.</li><li>Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of Systems.</li><li>Manage and maintain IT Processes, track technical documentation and monitoring of progress; i) Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; j) Provide IT operation support for Systems; and</li><li>Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.</li><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc.)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field;&nbsp;</li><li>5 to 8 years relevant experience.</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Responsibilities:We offer you a diverse range of tasksAnalysis, design and implementation of software as part of our engineering tools.Implementation of various components based on specifications.Maintenance and servicing of existing applications.Creation of development documentation.Collaboration in scrum and project teams.Close cooperation with external development teams.Requirements:Completed IT studies (university / FH) or equivalent training.Several years of professional experience as a software developer.Very good knowledge of Visual Studio .NET (C#, Visual Basic) and in handling relational databases (MS SQL Server, MS Access, SQLite, LINQ, Entity Framework).Familiar with the modeling language UML and current principles of software development, such as software development, such as "clean code" developmentKnowledge of CorelDRAW, XML and GitHub and agile software development methods an advantage.Team player.Enthusiastic about technology and willing to learn.Structured and independent way of working.Very good knowledge of German and English.We are looking for committed, innovative and solution-oriented applicants.

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10 net Jobs found

Senior Application Developer - .NET, SQL

Area Sales Manager

Area Sales Manager

Area Sales Manager - Europe

Azure Cloud Administrator

Country Manager

IT System Analyst

Customer Account Manager

Customer Service Manager

Software Developer

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