Head of Delivery Operations

Major Projects Director

Head of Modernization Sales

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li></ul> Customers: <ul><li>Establish and promote service-minded culture and outside-in thinking in Delivery Operations</li><li>Capture and feed Voice of Customer throughout Delivery Operations</li><li>Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability</li></ul> Management and people development: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision</li><li>and its current and long-term business objectives&nbsp;</li><li>Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address</li><li>competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation</li><li>Drive efficient, safe, and high-quality installation operations in line with company method</li><li>Ensure quality of resourcing and manage Installation capacity and competences</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery</li><li>Drive proactive identification and execution of value-add services and change order opportunities</li><li>Drive profitable, reliable and efficient project management practices in line with company met</li><li>Manage and develop required project management competences</li></ul> Delivery Operations management: <ul><li>Own company Way Delivery Operating model in the Unit</li><li>Ensure solid cross-functional Sales &amp; Operations Planning</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting)</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions</li><li>Actively drive good co-operation, alignment and synchronization with relevant Supply Units</li></ul> Business performance: <ul><li>Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics</li><li>Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance</li><li>Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments</li><li>Ensure effective deployment and benefit realization of company Way and local initiative</li><li>Provide input and feedback about changes needed to company Way</li></ul> Other <ul><li>May have the responsibility of Frontline Customer Solutions Engineering operations</li><li>May have the responsibility of Frontline Quality &amp; Environment operations</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or related disciplines.</li><li>Have a good understanding about escalator and elevators.</li><li>Excellent in leadership management.</li><li>Good command of English.</li><li>Proven track record of P&amp;L, business planning &amp; controlling, budgeting and long term planning processes.</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in the Major Project Business, including New Building Solutions and Modernization Businesses.</li></ul> Customers: <ul><li>Drive and promote customer-centric culture with outside-in thinking in the business by intimate understanding of the customer and market needs.</li><li>Ensure early involvement with the customer in selling process and consultative selling approach with key stakeholders including, Developers, Architects and Consultants</li></ul> Drive solution selling across the Area: <ul><li>Promote utilization of voice of customer throughout the business Business performance</li><li>Holistic understanding, accountability and development of whole Major Project Business&nbsp;competitiveness, growth and profitability in full chain.</li><li>Evaluate the results of Major Project Business activities/contracts and identify recurring problems.</li><li>Establish Area level management practices driving key initiatives and programs for the Major&nbsp;Project Business. This includes share of market, OR growth, CMII, pricing and pre-to-post&nbsp;&nbsp;</li></ul> performance: <ul><li>Prepare recommendations and feedback about significant changes that need to be made to&nbsp;Offering portfolio and company Way operating model elements (i.e., processes, roles,&nbsp;</li><li>organization, IT tools, data, governance, business performance management) to improve efficient&nbsp;&nbsp;performance.</li><li>Collaborate with key Front Line leaders including Managing Director, MP head, NBS and&nbsp;&nbsp;Modernization directors as well as other functions such as operations to develop and achieve targets and close gaps across the Area.</li><li>Set Area level targets and plans aligned with global and Area ambitions.</li><li>Drive short and long-term competitiveness based on global company strategy.</li><li>Full-chain accountability of Major Projects Business competitiveness, growth and profitability.</li></ul> Business Development: <ul><li>Drive the Major Project Business sales and offering development and go-to-market actions in&nbsp;collaboration with other business stakeholders</li><li>Collaborate across the business for best practice sharing</li><li>Ensure compliance with business operating model and effective deployment of company Way&nbsp;&nbsp;Initiatives</li><li>Leadership / People management with team guidance and coaching</li><li>Contribute to strategic planning and decision-making at the executive level to develop and&nbsp;implement a strategy for Major Project Business that is aligned with the organization’s overall</li><li>vision&nbsp;and its current and long-term business objectives</li><li>Lead, evaluate, and develop the Major Project Business team and its professionals at Area and FL&nbsp;&nbsp;Level</li><li>Identify competence gaps and training needs to fulfil the business plan</li><li>Identify and develop key resources required to support early engagement, bid and execution&nbsp;</li><li>support including Customer Solution Managers and Infrastructure specialists</li></ul> Project Management – Major Projects: <ul><li>Guide and Support the Major Project PMO leader to own the Area Project Management&nbsp;&nbsp;Governance model with ongoing development and deployment</li><li>Assess and develop project management competence</li><li>Develop and coach Project Management people to effectively lead major projects with a focus on&nbsp;customer communication, quality, profit improvement and on-time delivery</li><li>Support FLs to identify and manage Project Management resources Leadership / People management</li><li>Contribute to strategic planning and decision-making at the executive level to develop and&nbsp;&nbsp;implement a strategy for Major Project Business that is aligned with the organization’s overall&nbsp;</li><li>vision and its current and long-term business objectives</li><li>Lead, evaluate, and develop the Major Project Business team and its professionals at Area and FL&nbsp;&nbsp;Level</li><li>Identify competence gaps and training needs to fulfil the business plan</li></ul> Requirements: <ul><li>Approximately 10 years of relevant experience with at least 5 years of operating as a leader in an Area or large frontline</li><li>Track record in driving revenue growth and profitability by acquiring new customers and develop new businesses with existing clients.</li><li>Experience in pursuing and winning major construction projects.</li><li>A collaborative leader who appreciates teamwork across functions and regions.</li><li>Sound understanding of financial reports</li><li>Ability to impart knowledge to the frontlines / countries</li></ul>

Role Overview: <ul><li>As the Head of Sales for Modernization Business, you will lead a talented sales team to achieve ambitious targets by developing and coaching team members, setting both short- and long-term goals, and building lasting customer relationships. </li><li>You’ll drive proactive engagement, solution-based selling, and strategic market development, helping our client to elevate its impact in Dubai - UAE.</li></ul> Responsibilities: Customer Relationship Management: <ul><li>Shape and grow our market presence, expanding our customer base through proactive engagement.</li><li>Lead solution-driven selling to address various customer needs across different segments, ensuring loyalty and satisfaction.</li><li>Strategically manage top-tier customer relationships, identifying key influencers and decision-makers to build strong partnerships.</li><li>Ensures the development of customer relationships, profitability, customer loyalty, and satisfaction.</li></ul>&nbsp;Plan sales, manage pricing and offering: <ul><li>Oversee and craft regional and individual sales plans to align with market potential and strategic goals.</li><li>Leverage market insights and pricing strategies to enhance profitability, balancing growth with competitive pricing.</li><li>Identify cross-selling opportunities for all solutions, driving a holistic approach to sales.</li></ul>&nbsp;Manage Sales Funnel: <ul><li>Lead and optimize the sales process, including CRM data quality, opportunity management, and comprehensive reporting.</li><li>Set achievable, strategic targets, focusing on customer analysis and tailored value propositions.</li><li>Manage tender approvals and pricing strategies while using global tools to drive local success.</li><li>Accountable for ensuring results within orders, contracts, profitability, and market price development</li></ul>&nbsp;Leadership / People management: <ul><li>Leads the sales team to be proactive with customers, to use solution selling methodology, and to communicate the value of solutions to customers’ performance</li><li>Coaches the team members to achieve better results through constant one-to-one dialogues and sharing of best practices</li><li>Manages the performance of the team and ensures adequate resources to achieve short and long-term targets</li><li>Develops the competencies of the sales team</li><li>Motivates &amp; inspires the team &amp; individual to high performance</li><li>Ensures a great onboarding experience for new employees on the team.</li></ul>&nbsp;Requirements: <ul><li>Educational Background: Bachelor’s or Master’s degree in Engineering or a related field.</li><li>Industry Expertise: Over 10 years of sales experience within the Elevator Industry, with at least 5 years in a managerial role.</li><li>Leadership Excellence: Proven skills in leading and inspiring teams to achieve high performance.</li><li>Sales Mastery: Deep understanding of the sales cycle, customer purchasing strategies, negotiation, reporting, and funnel management.</li><li>Business Savvy: Strong foundation in business planning, performance control, and strategic thinking.</li><li>Service-Oriented: Commitment to delivering exceptional service and understanding customer needs.</li><li>Digital Forward: Embraces digital solutions and innovation to drive growth and efficiency.</li><li>Change Management: Skilled in guiding teams and clients through change.</li><li>Data-Driven Decision-Maker: Confident with numbers, leads by metrics and facts, relies on sales analytics, and strategically captures value through smart pricing.</li><li>Customer Relationship Expertise: Strong background in CRM, dedicated to building and maintaining impactful client relationships.</li></ul>

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3 modernization Jobs found

Head of Delivery Operations

Major Projects Director

Head of Modernization Sales

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3 modernization Jobs found

Head of Delivery Operations

Major Projects Director

Head of Modernization Sales

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.