Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Field Sales Executive (Business Development Manager)

System Analyst

Analista de Customer Service

Customer Service Associate

End-User Computing (EUC) Lead

Buyer II

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures (must have)&nbsp;</li><li>Work with multiple vendors to resolve daily BAU issues.</li><li>Work with Stakeholders to identify Business requirements and their processes.</li><li>Perform triages to keep updated on the daily issues and as well to prioritize the issues</li><li>The SCD Front Office Resource will be responsible for doing production support for TS/BidFX.</li><li>Perform heath checks for both systems.</li><li>Work closely with vendors and business.</li><li>Enable broker onboarding</li><li>Support incidents</li><li>Support enhancements.</li><li>Co-ordinate with various IT teams to ensure systems are up and running as per SOP.</li><li>Participate in DR and BCP activities.</li><li>Participate in Audit and yearly upgrades</li></ul> Requirements: <ul><li>Any Graduate (Preferably graduated in IT)</li><li>Minimum 10 years’ experience in application/production support</li><li>Experience in supporting third party and internal Applications.</li><li>Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems</li><li>Monitoring batches</li><li>Broker /LP onboarding</li><li>FIX knowledge</li><li>Business domain knowledge of equities /FX/derivatives</li><li>Can write SQL queries for troubleshooting. 10.	Trade flow and compliance knowledge.</li><li>Have worked with external vendors and business users.</li><li>Knowledge of ITIL process</li><li>Domain knowledge of Financial Asset Classes (Equity, Bond, FX)</li></ul>

The Role:The objective of the Field Sales Executive (Business Development) is to grow the company revenue, profitability and trading base through achieving a forwarding sales target on an area specific basis. The incumbent will administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic location in line with the SSA Commercial business strategy, financial objectives and company policies. Key Responsibilities:Customer Relationship Management&nbsp;&nbsp;• Maintain on-going relationships with new and potential customers and sales partners&nbsp;&nbsp;• Partner with relevant to coordinate customer requests and products/ services that are being promoted&nbsp;• Work jointly with operations, offices, partners and affiliates to grow the Freight and Forwarding base in Southern Africa&nbsp;• Establish appropriate internal relationships and communication with relevant functional areas to enhance customer satisfaction, improve service delivery and ensure customer retention.&nbsp;• Seek opportunities for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services. New Business (Business Development)&nbsp;• Administer field sales plans and processes to achieve sales objectives and revenue growth for a defined geographic region, product line or market segment&nbsp;• Explore opportunities to for increased and profitable sales on new and existing accounts&nbsp;• Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services&nbsp;• Lead and share sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect&nbsp;• Responsible for the coordination of sales efforts for the geographic location, and provide information on competitors and suppliers to product management Target achievement (Agreed cost to company target)&nbsp;• The acquisition of new customers&nbsp;&nbsp;• Generation of quality leads&nbsp; Sales Calls&nbsp;• 8 customer engagements per week&nbsp;• Log customer engagements within MDS&nbsp; Data analysis and Reporting&nbsp;• Analyse and report on sales opportunities monthly to understand emerging trends within the market and industry.&nbsp;• Ensuring timeous communication to management on any potential changes within the customer’s business, industry and potential risk&nbsp;&nbsp;• Provide accurate monthly sales pack data to be used within ROSE calculation.&nbsp; MDS Quality&nbsp;• All client records should always be maintained with updated accurate customer details pertaining to:&nbsp;&nbsp;- Customer contact details&nbsp;&nbsp;- Contact name, email, current telephone number and job title&nbsp;&nbsp;- Opportunity naming conventions including correct verticals, sub verticals and revenue products.&nbsp;&nbsp;- Accurate Estimated closing dates&nbsp;&nbsp;&nbsp;- Accurate Client Revenue projections&nbsp;• Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.&nbsp; Minimum Requirements:• Excellent Communication and presentation skills.&nbsp;• Strong analytical skills.&nbsp;• Strong Networker.&nbsp;• Team player but also self-sufficient.&nbsp;• Minimum 5-8 years’ experience in International Freight Management.&nbsp;• Good understanding of Import/Export procedures and Incoterms.&nbsp;• Good client relationship management, communication and presentation skills.&nbsp;• Valid driver’s License and own vehicle.&nbsp;• Ability to present the company services and group in a professional manner&nbsp;• Willingness to acquire new skills and gain knowledge.&nbsp;• Work well under pressure, adhere to deadlines and be a self-starter.&nbsp;• Ability to work independently and be a team player simultaneously.&nbsp;• Must take ownership of the position, be dedicated and innovative.&nbsp;• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential.&nbsp;• Microsoft office – Excel, Word, Powerpoint and Outlook&nbsp;• Internet explorer&nbsp;• Matric&nbsp;• Diploma/Degree in Logistics or Marketing Management or similar degree/diploma/qualification (Freight Forwarding Industry).&nbsp;• Microsoft office – Excel, Word, PowerPoint, Outlook and Cargo-wise 1.&nbsp;

Responsibilities: <ul><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li><li>Utilize cloud technologies like GCC Azure, AWS and Google Cloud Platform to conduct end-to-end systems monitoring, problem resolution and to save operating costs</li><li>Familiar with local public sector projects and government policies and processes such as IM8, cybersecurity, data security</li><li>Collaborate with business &amp; technology stakeholders, ICT providers or government agencies and other external parties to drive new initiatives/enhancements</li><li>Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality</li><li>Review project deliverables (e.g. system documentations, monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and&nbsp;</li><li>Ensure project deliveries complies with relevant policies, standards, and guidelines, and identify and address any compliance gaps.&nbsp;</li><li>project coordination &amp; monitoring, asset management, resource tracking, meeting logistics, service/change request processing, records/document management</li><li>Perform requirement gathering, requirement analysis, business process mapping, design thinking, prepare requirement specifications, flow charts, logical diagrams, and initiate process improvements.</li><li>Agile, Software Development Life Cycle (SDLC) and testing methodologies</li></ul> Requirements: <ul><li>Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline.</li><li>8 years of experience in IT.</li><li>6 + years experience in Public sector.</li><li>Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>6+ Years Experience, Singapore Government (Public Sector) experience is mandate.</li><li>GCC Experience is additional advantage.</li><li>Maintain the Project Management Office (PMO), managing communications across the contract, tracking assets &amp; documentations and monitoring the progress of work including overseeing the services of our ICT O&amp;M contractors&nbsp;&nbsp;</li></ul>

Analista de Customer Service PL: <ul><li>You will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.</li><li>Visão geral do trabalho.</li><li>As equipes de atendimento ao cliente interagem com clientes e representantes de vendas e/ou serviços da empresa para lidar com uma variedade de funções de serviços de pré e pós-vendas. Elas recebem e processam transações por telefone, Internet e correspondência de clientes e representantes e respondem a consultas sobre produtos ou serviços da TE. Elas podem promover e vender produtos ou serviços de nossa empresa e também investigar e resolver reclamações de clientes. Uma área central de atenção é desenvolver fortes relações com o cliente por meio da estratégia "Experiência de cliente extraordinária" da TE.</li></ul> Que Você Vai Fazer: <ul><li>Atender clientes internos e externos, representantes e distribuidores;</li><li>Acompanhar a carteira de clientes sob sua responsabilidade;</li><li>Acompanhar pendências financeiras junto aos clientes e também os projetos em</li><li>andamento na área;</li><li>Analisar as situações de devoluções, providenciando novo faturamento se necessário;</li><li>Coordenar o faturamento dos pedidos de vendas, acompanhando as análises de</li><li>crédito, programações de entrega e posições de estoque;</li><li>Coordenar as vendas diretas realizadas com os clientes através do processo de</li><li>importação, e realizar todos os procedimentos e follow-ups;</li><li>Dentre outras atividades.</li></ul> Requisitos: <ul><li>Graduação completa em ADM, Comércio Exterior ou áreas correlatas;</li><li>Sólida experiência na função de atendimento ao cliente;</li><li>Inglês avançado para conversação;</li><li>Espanhol será um diferencial;</li><li>Pacote Office completo, PowerBI será um diferencial;</li><li>Prévia experiência com SAP (módulo SD);</li><li>Disponibilidade para atuação híbrida em Bragança Paulista - SP.</li></ul>

Responsibilities: <ul><li>Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.</li><li>Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.</li><li>Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.</li><li>Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.</li><li>Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.</li><li>Maintain and update order documentation in ERP systems and ensure compliance with company policies.</li><li>Analyse and report on order metrics and KPIs to identify areas for improvement in the process.</li></ul> Requirements: <ul><li>Proven experience in order management, logistics, transportation, or distribution roles.</li><li>Strong understanding of supply chain processes and customer service principles.</li><li>Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.</li><li>Excellent organizational and problem-solving skills, with keen attention to detail.</li><li>Ability to communicate effectively in English, both written and verbal.</li><li>A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>Experience in managing international orders and coordinating with global supply chains.</li><li>Knowledge of transportation regulations and customs procedures is a plus.</li><li>German B2 required.</li></ul>

Responsibilities: <ul><li>Experience in IT, with at least 5 years in Intune and EUC management.</li><li>Strong expertise in managing Windows and Mac devices in hybrid and cloud environments.</li><li>In-depth knowledge of Azure AD, Microsoft 365, and other Microsoft ecosystem tools.</li><li>Experience with scripting and automation (e.g., PowerShell, Bash, Python).</li><li>Familiarity with EUC tools and platforms like Jamf for Mac device management.</li><li>Solid understanding of security frameworks and compliance standards.</li></ul> Microsoft Intune Management: <ul><li>Act as the primary owner for Microsoft Intune, managing its implementation, configuration, and optimization.</li><li>Design and enforce policies for device compliance, security, and conditional access for Windows, Mac, and mobile devices.</li><li>Oversee app lifecycle management, including deployment, updates, and retirement.</li></ul> EUC Leadership: <ul><li>Lead the EUC team to deliver high-quality end-user device management services across the organization.</li><li>Define and implement strategies to enhance user productivity and experience while maintaining security and compliance.</li><li>Collaborate with IT, security, and operations teams to align EUC solutions with organizational goals.</li></ul> Endpoint Lifecycle Management: <ul><li>Manage the full lifecycle of endpoints, including provisioning, patching, monitoring, and decommissioning.</li><li>Leverage automation tools and scripts (e.g., PowerShell) to streamline endpoint management processes.</li><li>Ensure seamless device onboarding for both Windows and Mac environments.</li></ul> Security and Compliance: <ul><li>Implement and manage security baselines, encryption, and data protection policies for all endpoints.</li><li>Ensure compliance with industry standards such as GDPR, ISO, and other relevant regulations.</li><li>Conduct regular audits and vulnerability assessments for endpoint devices.</li></ul> Continuous Improvement: <ul><li>Stay updated on the latest developments in Intune, EUC technologies, and device management trends.</li><li>Proactively identify opportunities to enhance the performance, reliability, and security of EUC solutions.</li><li>Lead efforts to modernize the EUC environment, including adopting zero-trust principles and cloud-based solutions.</li></ul> Team Leadership and Support: <ul><li>Provide mentorship and guidance to EUC team members, fostering a culture of innovation and collaboration.</li><li>Act as the escalation point for complex technical issues related to Intune and EUC.</li><li>Develop and maintain comprehensive documentation, including architecture diagrams, processes, and user guides.</li></ul> Requirements: <ul><li>Degree in IT or related field.</li><li>8 to 10 years’ working experience in IT companies with 5 years in Intune and EUC management.</li><li>Strong track record of managing EUC environment and executing projects.</li></ul>

Responsibilities: <ul><li>Support migration of Indirect Procurement processes from other Global countries to Alabang and prepare Indirect Procurement related process documentation (process maps and work instructions)</li><li>Become a Subject Matter Expert for Indirect Procurement related topics</li><li>Handle and resolve escalated procurement processing issues</li><li>Answer and resolve suppliers, stakeholders and AP queries to ensure timely resolution&nbsp;</li><li>Maintain supplier master data information in relevant systems</li><li>Ensure proper processing of PR’s and PO’s</li><li>Perform compliance checks&nbsp;</li><li>Expedite POs&nbsp;</li><li>Answer tickets (Procurement Helpdesk)</li><li>Manage invoice pricing issues</li><li>Create, maintain Info Record &amp; source lists</li><li>Spot Buy / Requisition Based Sourcing</li><li>Execute all procurement activities in-scope</li><li>Prepare and process eRFQ’s</li><li>Smaller Contract (value/complexity) negotiation &amp; execution&nbsp;</li><li>Execution of Projects assigned by Commodity Management&nbsp;</li><li>Desk Research and Price Comparison</li><li>Supplier training on tools</li><li>End-user Trainings</li><li>Savings reporting</li><li>Maintain communication with suppliers, stakeholders and other Indirect Procurement members</li><li>Execute periodically PR/PO audit queries or upon request KPI’s measurements</li><li>Ensure compliance with applicable company policies&nbsp;</li><li>Contribute to continuous improvement initiatives within the function, ensuring that improvements are incorporated in the work routine</li><li>Support robust compliance environment with applicable policies, procedures and processes</li><li>Build relationship with key stakeholders including suppliers</li><li>Support local BU owners, Function representatives or other Procurement team members to solve issues in a timely manner,</li><li>Build strong relationship with key stakeholders,</li><li>Attend team meetings and trainings as required.</li></ul> Requirements: <ul><li>Good Experience in Indirect Procurement (5+ years)</li><li>Previous experience in shared service environment</li><li>Good of MS office; very good Excel and other relevant tools for the function</li><li>SAP PR2, S/4</li><li>Good communication skills&nbsp;</li><li>Very good English language skills in speech and writing + additional language on top of Filipino</li><li>preferred (Chinese, Spanish, German, French, etc.)</li><li>Diversified Industrial Products/Manufacturing industry experience preferred</li><li>Good command of other languages is a very important asset</li></ul>

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88 microsoft office Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Field Sales Executive (Business Development Manager)

System Analyst

Analista de Customer Service

Customer Service Associate

End-User Computing (EUC) Lead

Buyer II

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88 microsoft office Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Field Sales Executive (Business Development Manager)

System Analyst

Analista de Customer Service

Customer Service Associate

End-User Computing (EUC) Lead

Buyer II

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.