Operations Support

Customer Experience Manager

Head of Commercial – Freight  Forwarding

ASC - Sr. Planning & Performance Management Analyst

Lead Planning & Performance Management Analyst

ASC Civil Structural Design Engineer

Planning & Performance Analyst (PPMD)

ASC - Portfolio Evaluations Geoscientist - UR Assessment & Data Solution

ASC - Central Finance

ASC Environmental Coordinator

Responsibilities: <ul><li>They will be responsible for measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset.</li><li>Identify and resolve any key issues or complaints that may arise.</li><li>Addressing and resolving operational issues or disruptions promptly to minimize impact on the business</li><li>Ensuring that operational systems and tools are functioning properly, including performing routine maintenance and updates.</li><li>Maintaining accurate records and documentation related to operations processes, procedures, and changes</li></ul> Requirements: <ul><li>The ideal candidate should have a degree in marketing, business, or a related field, and have experience in customer service, customer experience, and data analysis</li><li>Excellent interpersonal and communication skills and be able to use various tools and platforms such as Google Analytics, Hotjar, observability and campaign tracking tools.</li></ul>

Responsibilities: <ul><li>Responsible for setting the strategy and operating a world class Command Center for our customers experience across all digital channels.</li><li>Manage a team of initially 4 operations specialists.\</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels</li><li>Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience</li><li>Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders</li></ul> Requirements: <ul><li>Experience in working for large organizations and handling complex projects</li><li>For measuring the performance and satisfaction of our customers and users, using various tools and methods such as surveys, feedback, analytics, and social media and configure the experience tracking toolset</li><li>A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field is beneficial but not required (a Master’s degree is preferred)</li><li>Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning</li></ul>

Role Description:The Head of Freight Forwarding Commercial SSA is responsible for developing the business within assigned industry verticals in SSA, focusing on new customers, geographic development, and Freight Forwarding sales activities across the SSA Region.This role will involve leading the creation of trade lane strategies and products, leveraging Freight Forwarding and other relevant capabilities in the Region, and developing specific products to enhance trade through key assets and capabilities in the Region. This role will foster design build and integrate products and solutions that bring Africa to the world to Africa.Responsible for integrating sales and operations planning for accurate strategy development and forecasting, and providing relevant reporting to stakeholders to guide and measure sales strategies and impact.Collaboration and integration with Regional and Global business development teams will be key, and the role will require strong focus on innovation, customer satisfaction, team leadership and managing key strategic Regional accounts.In addition he/she will be tasked with maintaining and growing the existing book of business for the defined regional accounts through successful contract renewal strategies and addressing scope change opportunities commercially within the existing business. Responsibilities:Lead the creation, implementation, and oversight of a comprehensive business development and sales strategy for the Freight Forwarding capability for our client. This includes identifying new market opportunities, cultivating customer relationships, and driving sales growth to achieve and exceed revenue targets. Ensure strategic alignment with organizational goals and maintain a competitive edge in the market through innovative solutions and effective execution.Lead the development and implementation of trade lane strategies and products, and ensure multiple regional interactions and integration. Oversee the discovery, planning, and execution of these strategies and creating, defining, and monitoring key initiatives.Ensure that external regions are aligned to the trade lane strategies and multi-regional trade lane teams are established to drive aligned outcomes.Design and develop solutions for products that enable increased trade across the Region, and deploy sales teams and/or industry vertical solution teams accordingly.Develop strategies and solutions that enable FF to become the integrating capability across both regions and capabilities within regions – measurement of share of wallet captured for FF customers must increase 9through the development of cross selling strategies)Integrate sales and operations planning within the SSA Freight Forwarding capability, and also with the broader SSA commercial and global commercial teams to ensure we drive the SSA end-to-end strategy and optimise the sales teams that we have in place.Oversee the accurate and timely reporting of business development and sales performance metrics. This includes preparing regular reports, analyzing data to identify trends, and providing actionable recommendations to sales teams and other stakeholders to inform strategic and operational decision-making and ensure alignment with business objectives.Oversee and provide guidance to branch level sales teams, leveraging their data and insights to develop and refine products and solutions that align with market demands and drive business growth.Foster and maintain collaborative relationships across departments and external stakeholders to align business development and sales strategies with organizational objectives. Drive cross- functional teamwork to enhance market penetration, customer satisfaction, and revenue growth.Act as the Develop and distribute a monthly trade lane pack containing critical insights for the sales team.Identify and analyze specific products, trade flows, and customer data in monthly reports to facilitate regional connectivity and strategic planning.Act as custodian for SSA trade lane data and ensure the accuracy and relevance of data through regular maintenance and updates to support informed strategic decision-making. Develop and distribute a monthly trade lane pack containing critical insights for relevant stakeholders and sales teams.Meet and exceed financial growth targets for the assigned industry verticals, countries and expand our geographic and solutions offering footprint with these accounts across our client's service portfolio.Identify and develop relationships with key decision makers at all levels within a customer.Maintain understanding of customers’ expectations relative to operational solutions, costs and results.Understand the customer's business (strategically, operationally, financially).Understand the customer's buying process and identify all influences, intimately understanding their requirements.Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win.Coordinate RFQs for new business opportunities and renewals of existing business with assigned accounts engaging other functions as required and own the commercial relationship and contract negotiations.Follow the internal commercial process, procedures and thresholds.Support commercial, pricing and freight desk functions.Partners with colleagues in other regions on broader opportunities for select customers.Lead the our client's HR agenda, including the effective management of workforce planning, recruitment, learning and development, performance management, reward and recognition, talent management, and employee relations in line with policies and proceduresDrive the development of a healthy, high performance culture across the Commercial capability, in alignment with our client's cultural objectives.Lead the our client's Technology agenda, including key digital projects such as defining and supporting the implementation of best-in-class commercial/sales processes and systems (e.g. CRM – Customer Relationship Management, etc.).Ensure, contribute and manage the implementation of continuous improvement, health, safety and sustainability best practice projects relevant to the Commercial capability.Interpret and ensure compliance to relevant regulatory requirements.Requirements:QUALIFICATIONSBachelor’s degree or equivalent in business administration for Freight Forwarding and LogisticsProven track record of having consistently achieved on a sales quota at a relevant scale EXPERIENCEHave a minimum of 8 years’ experience within the transport, logistics, or freight forwarding industry, or similar service industrySignificant sales experience • Leading and managing a teamWork experience in Africa for at least 5 yearsExperience in Freight Forwarding Industry across multiple verticalsExposure to and working knowledge of all facets of contractual requirements SKILLSBusiness Expertise/ Acumen: Applies in-depth knowledge of the economic, commercial and political issues to build and grow the business with impactful outcomes and influence industry performance; anticipates industry trends. In-depth understanding of the freight forwarding and logistics industry, including knowledge of international trade regulations, shipping practices, and market dynamics.Strategic Thinking: Ability to develop and implement strategic business development plans that align with company objectives and market trends, including identifying growth opportunities and competitive positioning.Sales Leadership: Strong leadership skills to effectively manage and motivate sales teams across multiple locations, setting clear goals, providing coaching, and driving performance to achieve revenue targets.Customer Relationship Management: Builds enduring and rewarding customer relationships and actively manages customer satisfaction and loyalty.Business Development: Analyse new and existing clients, their needs and able to formulate possible solutions that could meet these needs, based on an in-depth understanding of company service offerings. Able to navigate through potential client organisations, identifying decision- makers, uncovering their unmet needs, and concisely demonstrating the value that business development can add to their organisations. In-depth understanding of market and client segmentation & profiling as well as the analysis of market trends, as well as understanding of the sales cycle and process, including facilitating a deal to closure.Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. • Exceptional critical thinking skills - you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful, and incredibly organised.Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.Confidentiality - You consider and protect the confidentiality of company data at ALL times.IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel and PowerPoint.Flexibility to travel - You are ready to travel between 40 - 50% of the time. Languages - You speak and write fluent English – additional languages are a bonus. 

Responsibilities:The Sr P&PM Analyst primary role is to handle along with the rest of the Planning Group the following tasks: Provides analytical findings & recommendations relating to P&PM tasks such as business plan preparation, performance tracking and measurement, and performance analysis and accountability reporting. Conducts special P&PM-related studies such as the development of performance initiatives and business cases, benchmarking, risk management, design and re-design of measurements, processes and workflows, and information system-related changes. Provides supervision, coordination and/or facilitation in the execution of regular and special tasks with other P&PM personnel, as well as mentorship on P&PM analytical practice. Performs other related staff and analytical duties, as assigned.Requirements:As the successful candidate you will hold a Bachelor’s degree in Business, Engineering, Accounting, Finance or related disciplines. You will have at least 12 years of relevant experience in Planning and Performance Management job roles. Work Experience – candidates from these sources would be the primary target:Accountants, planners, and auditors.Skills – candidate should have skills in a number of these areas:Solid knowledge and understanding of management accounting, finance, PowerPoint and Excel is required.Demonstrated capability and track record in the practice of planning & performance management and in the use of business intelligence tools are required.Possession of an advanced business degree (e.g., MBA) and/or relevant professional certification (e.g., CMA, CFA, CPA) is preferred.Excellent command of oral & written English. 

Responsibilities:Provides analytical findings & recommendations relating to regular P&PM tasks such as business plan preparation, performance tracking measurement, and performance analysis and accountability reporting. (40%)Conducts special P&PM-related studies such as the development of performance initiatives and business cases, benchmarking, risk management, design and re-design of measurements, processes and workflows, and information system-related changes. (20%)Provides supervision, coordination and/or facilitation in the execution of regular and special tasks by other P&PM personnel, as well as mentorship on P&PM analytical practice. (30%)Risk Professionals: Performs the principal duties as stated above but focused on risk management.The risk management focus includes: Acts as the business's principal advisor on risk management, and guides, supports, facilitates, monitors, reviews and reports on risk management activities to ensure that risk management processes are efficient and effective, and integrated into P&PM practices - 40%.Assists in identifying gaps in the governance and control environment within the business, and in formulating and implementing solutions for gap closure - 20%.Where assigned, reviews proposals relating to major initiatives in the business to ensure that risk management requirements are appropriately addressed, and assists in and guides the development of risk management training plans - 30%. Performs other related staff and analytical duties, as assigned. (10%)Requirements:As the successful candidate, you will hold a Bachelor’s degree in Business, Engineering, or a related discipline. Possession of an advanced business degree (e.g., MBA) and/or relevant professional certification (e.g., CMA, CFA, CPA) is preferred.You should have 12 years of related experience, including a demonstrated capability and track record, in the practice of planning and performance management, and in the use of business intelligence tools.Possess solid knowledge and understanding of management accounting, finance and Excel.Previous experience in Oil & Gas is preferred but not required.

Responsibilities:You will be required to perform the following:Produce a full-fledged engineering design package that includes all required documents/drawings, for all onshore and offshore oil and gas facilities throughout the Northern Area. The design work requires a thorough knowledge and familiarity with the company and industry standards.Perform structural design including production of construction documents related to onshore/offshore hydrocarbon facilities.Identify design requirements and prepare necessary design calculations using hand calculations and software such as STAADPro V8i or equivalent finite element analysis software.Perform engineering assessments for the repair of deteriorated concrete, prepare technical reports and verify ‘As-Built’ record drawings for accuracy.Prepare layout plans and structural engineering details for development by draftsmen and designers.Prepare detailed scope of work, material take-offs and cost estimates as part of the construction documents.Perform field activities such as site surveys and record existing field conditions, take and verify measurements within project area.Participate in projects walkthroughs and provide reports of findings.Provide mentoring and transfer knowledge, skills and experience to entry-level engineers and designers.Requirements:The candidate shall hold a Bachelor degree in Civil Engineering. A Master’s degree in Structural Engineering is preferred. You must have interpersonal skills including ability to communicate and contribute positively to the project design team.A minimum of ten-year experience in structural engineering design of reinforced concrete, steel, masonry and wood structures using US Design Codes and Standards. Extensive experience using industry codes such as ASCE, ACI, AISC, UBC is required. In addition, the candidate shall have basic architectural knowledge, enough to serve basic building re-designs/renovations/remodeling.You should have expertise in using STAADPro software. In addition, you should have working knowledge of Microstation or other drafting software. It is required to have a strong technical and engineering design skills in a design office environment. A Professional Engineering Registration/License from the US/CA is a plus.The candidate must be physically fit to visit offshore sites, which requires going by chopper or boat. There shall be no physical/medical restrictions.

Responsibilities:We are seeking a seasoned Financial Planning & Performance Management Analyst to join the Planning and Performance Management Department (P&PMD).P&PMD is primarily responsible for the coordination, consolidation and preparation of Business Plan and Midyear/Year-end Accountability reporting and presentations for Company Senior Management and the Board of Directors. The Department includes personnel serving as liaisons with the various business segments and units, coordinating planning activities, performing variance analysis and resolving issues.In addition, P&PMD is responsible for monthly accountability reporting and various other reports prepared on a periodic basis.Requirements:Plans, executes & leads planning and performance management (P&PM) analytical activities under the broad guidance of higher-level P&PM staff and supervisors of his organization, particularly in resolving complex, cross-functional, non-routine and/or design issues. Assigned Risk Professionals plan and coordinate risk management activities in accordance with the Corporate Enterprise Risk Management (ERM) Framework.Provides analytical findings & recommendations relating to regular P&PM tasks such as business plan preparation, performance tracking measurement, and performance analysis and accountability reporting. (40%)Conducts special P&PM-related studies such as the development of performance initiatives and business cases, benchmarking, risk management, design and re-design of measurements, processes and workflows, and information system-related changes. (20%)Provides supervision, coordination and/or facilitation in the execution of regular and special tasks by other P&PM personnel, as well as mentorship on P&PM analytical practice. (30%)Risk Professionals: Performs the principal duties as stated above but focused on risk management. The risk management focus includes: Acts as the business's principal advisor on risk management, and guides, supports, facilitates, monitors, reviews and reports on risk management activities to ensure that risk management processes are efficient and effective, and integrated into P&PM practices - 40%. Assists in identifying gaps in the governance and control environment within the business, and in formulating and implementing solutions for gap closure - 20%. Where assigned, reviews proposals relating to major initiatives in the business to ensure that risk management requirements are appropriately addressed, and assists in and guides the development of risk management training plans - 30%. (0%)Performs other related staff and analytical duties, as assigned. (10%).As the successful candidate, you will hold a Bachelor’s degree in Business, Engineering, or a related discipline.Possession of an advanced business degree (e.g., MBA) and/or relevant professional certification (e.g., CMA, CFA, CPA) is preferred.You should have 12 years of related experience, including a demonstrated capability and track record, in the practice of planning and performance management, and in the use of business intelligence tools.Possess solid knowledge and understanding of management accounting, finance and Excel.Previous experience in Oil & Gas is preferred but not required.Have an excellent command of oral and written English.

Responsibilities:Near field and wildcat exploration mapping and prospect generation throughout the Basins of Saudi Arabia.Well log interpretation and correlations using basic logs.Use of advanced log interpretations where available.Work effectively with petrophysical colleagues.Participate in reflection seismic data survey planning, 2D and 3D.Execute reflection seismic data interpretation 2D and 3D incorporating multiple surveys and vintages, onshore and marine, generating attributes as required. Well ties using synthetics and VSP.Interpret seismic, including seismic stratigraphic interpretations for subtle traps. Apply sequence stratigraphic techniques to identify subtle traps. Structural geology skills including fault interpretation and fault seal. Integrate diverse data-types to construct and promote prospects. Assess petroleum risk elements to identify viable prospects.Map making using industry standard tools.Prospect volume and risk estimates.Preparing and presenting professional-quality presentation materials to technical peers and management. Provide mentoring and technical assistance to young professionals.Requirements:Minimum of fifteen years of experience in subsurface exploration and a proven track record in prospect generation and maturation skills including broad international experience.Extensive experience in applying Clastic and Carbonate Sequence and Seismic Stratigraphy & Regional Geology using seismic and well data to analyze the subsurface at all scales relevant to petroleum systems, from the basin evolution, to the identification of stratigraphic traps and the timing of structural trap development, gross depositional environment reconstruction, reservoir potential, seal characterization and structural geology.Extensive experience in using applications relating to data interpretation, correlations, mapping and prospect generation e.g., Petrel, Petrosys.

Responsibilities:Partner with business stakeholders to conduct scoping, develop design, coordinate development and testing, and managing the rollout of Group financial solutions leveraging SAP Central Finance, Group Reporting and related technical solutions.Coordinate with affiliate organizations to coordinate the infrastructure readiness, integration requirements, troubleshooting and enablement of the affiliate data exchange with the Group systemProvide ongoing support and troubleshooting for SAP Central Finance and Group Reporting modules, ensuring smooth transaction processing and data accuracy.Implement CFIN mappings, configure Group reporting solution, configure and troubleshoot with Application Interface Framework (AIF), setup workflows, and manage master data by designing and utilizing SAP Master Data Governance (MDG)Analyze and resolve complex system issues, collaborate with IT team for technical escalation if needed.Develop and maintain comprehensive reports and consolidated financial statements according to local GAAP and IFRS standards.Stay up-to-date on the latest SAP updates and best practices for Central Finance and Group Reporting.Participate in system upgrades and implementation projects, providing expertise and ensuring smooth transitions.Document processes and maintain user guides for efficient knowledge transfer within the team.Stay up-to-date on the latest advancements in SAP Central Finance topics, obtain necessary technology certifications.Communicate technical concepts and findings effectively to both technical and non-technical audiences.Maintain, support and optimize digital solutions.Requirements:As the successful candidate you will hold a Bachelor’s degree in finance or IT from a recognized and approved program. Possession of an advanced business degree (e.g. MBA) and/or relevant professional certification (e.g. CMA, CFA, CPA) is preferred but not required. You will have six to eight years’ experience in implementation of SAP based financial accounting systems, including at least four years’ experience in solutions related to SAP Central Finance and Group Reporting. You will have four years of experience, preferably at multiple companies, inYou will be able to demonstrate a thorough understanding of the various aspects of implementing financial accounting systems including articulation and measurement of benefits, evaluation of technical and execution options, critical success factors, and project risks.You must have hands on experience implementing SAP Central Finance and Group Reporting systems and will be able to analyze the financial accounting landscape and provide architectural options for implementing such solutions. 

Responsibilities:Implements the corporate environmental policy and monitors compliance, whilst staying current with all applicable Company and National environmental regulations, standards, procedures, and guidelines as well as all Saudi environmental, environmental health and industrial hygiene programs.This includes the supervision and coordination of local surveys and sampling, the interpretation of measurement results, and reviewing (and commenting) environmental aspects of contract documents as well as monitoring the environmental performance of contractor operations.Responds to concerns and requests for information from EPD, and obtains technical advice from EPD as needed. Provides regular input to management on KPIs and other indicators used to monitor environmental and health performance.Recognizes the process and techniques used to identify, analyze and manage environmental risks as a result of business operations.Organizes and participates in major surveys such as Environmental Performance Assessments (EPAs), Naturally Occurring Radioactive Material (NORM) surveys, Occupational Health Hazard Assessments (OHHAs), HAZCOM Assessments, Chemical Handling Assessments, Waste Management Compliance Audits, and Environmental Health surveys.Actively seeks to resolve any findings from these surveys.Provides follow-up information and updates reports to EPD as required.Coordinates all EMS-related activities within the organization as appropriate, including the development of environmental objectives and indicators, tracking of performance and costs, and record-keeping and reporting functions.Requirements:Bachelors degree (or higher) in Environment or in Chemistry, Biology, civil engineering with Environment related experience or MSc in EnvironmentOver 10 years in Oil and Gas industry environment related experience.Experience in handling projects/tasks related to waste management, water conservation, energy efficiency. EMS ISO:14001 certificated or Experience in leading/conduction EMS audits & other environment related auditsProficiency in English (Read and write)Proficiency in preparing & presenting environmental reports and presentations.

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27 measurement surveys Jobs found

Operations Support

Customer Experience Manager

Head of Commercial – Freight Forwarding

ASC - Sr. Planning & Performance Management Analyst

Lead Planning & Performance Management Analyst

ASC Civil Structural Design Engineer

Planning & Performance Analyst (PPMD)

ASC - Portfolio Evaluations Geoscientist - UR Assessment & Data Solution

ASC - Central Finance

ASC Environmental Coordinator

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27 measurement surveys Jobs found

Operations Support

Customer Experience Manager

Head of Commercial – Freight Forwarding

ASC - Sr. Planning & Performance Management Analyst

Lead Planning & Performance Management Analyst

ASC Civil Structural Design Engineer

Planning & Performance Analyst (PPMD)

ASC - Portfolio Evaluations Geoscientist - UR Assessment & Data Solution

ASC - Central Finance

ASC Environmental Coordinator

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.