Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Lead Quality Specialist - Investigator

Marketing Automation Analyst

Data Management Operations Leader

Gen AI Solution Architect

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

IT System Analyst

LCG BD - Regional Manager

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Role Description: <ul><li>The Lead Quality Specialist - Investigator serves as the primary investigator for Out of Specification (OOS), Out of Trend (OOT), Non-Official Events (NOE), and other laboratory investigations within the Quality Control (QC) department.</li><li>This role is responsible for initiating, conducting, and closing laboratory investigations while collaborating with cross-functional teams to ensure accurate root cause analyses, effective Corrective and Preventive Actions (CAPAs), and adherence to compliance requirements.</li><li>Frequent interaction with QC, QA, Manufacturing, and other departments is essential to achieve timely investigation closure and process improvements.</li></ul> Scope of Authority <ul><li>Provides investigative and compliance support to the QC laboratory, with a focus on maintaining quality standards and supporting cross-departmental collaboration.</li></ul> Responsibilities; 1. Initiation, Execution, and Closure of QC Lab Investigations (60%) <ul><li>Initiate and conduct OOS, OOT, and NOE investigations in alignment with procedural timelines.</li><li>Provide support and guidance to QC teams during execution, writing, and closure of investigations.</li><li>Conduct interviews with QC personnel to gather information and complete investigation reports in Trackwise.</li><li>Utilize laboratory software for root cause and impact analyses.</li><li>Conduct quality walkthroughs in the QC laboratory to identify and address compliance issues.</li><li>Regularly communicate with departmental leaders to provide updates on investigation progress and documentation needs.</li></ul> 2. Corrective and Preventive Actions (CAPAs) (30%) <ul><li>Collaborate with cross-functional teams to identify, implement, and monitor CAPAs within QC laboratories.</li><li>Assist with training, procedure updates, and monograph revisions based on investigation outcomes.</li><li>Provide recommendations for process improvements to support continuous improvement initiatives.</li></ul> 3. Compliance (10%) <ul><li>Identify compliance risks, propose remediation strategies, and lead the implementation of solutions.</li><li>Provide compliance expertise, training, and support to QC and other impacted departments.</li></ul> Requirements: Education &amp; Experience <ul><li>Bachelor’s degree in Chemistry, Biology, or Pharmaceutical Sciences.</li><li>Minimum of 4 years of experience in a pharmaceutical manufacturing environment.</li></ul> Knowledge <ul><li>Proficiency in HPLC, GC, and related chromatography methods and equipment.</li><li>Working knowledge of Chromatographic Data Systems (e.g., Empower preferred) and applications such as Trackwise.</li><li>Comprehensive understanding of QC lab testing and data integrity principles.</li><li>Familiarity with regulatory requirements, including 21-CFR-210, 21-CFR-211, ICH Guidelines, and Compendia standards (USP, EP, JP, etc.).</li></ul> Skills &amp; Abilities <ul><li>Strong technical writing and documentation skills.</li><li>Problem-solving and decision-making expertise.</li><li>Excellent communication skills with peers, chemists, and senior management.</li><li>Critical thinking and root cause analysis proficiency.</li><li>Customer and stakeholder focus, with a strong commitment to quality and integrity.</li><li>Physical &amp; Mental Requirements</li><li>Ability to sit, stand, walk, and use a computer for extended periods.</li><li>Exposure to moderate noise levels and various chemicals in an FDA- and DEA-regulated environment.</li><li>Ability to wear personal protective equipment (e.g., gloves, respirators).</li><li>Specific vision requirements include close vision and color vision.</li></ul>

Overview: <ul><li>The successful candidate will demonstrate strong technical proficiency, project management skills, and the ability to collaborate across diverse teams.&nbsp;</li><li>They will contribute to improving marketing operations by identifying areas for process optimization and supporting marketing automation strategies in a fast-paced environment.</li></ul> Responsibilities: Campaign Planning &amp; Execution: <ul><li>Develop and execute email marketing campaigns, including personalization, segmentation, A/B testing, and performance analysis.&nbsp;</li><li>Implement nurture campaigns to move prospects through the sales funnel and drive conversions.</li><li>Collaborate with creative teams to ensure consistency in messaging and branding across campaigns.</li><li>Balance multiple campaign requests while maintaining attention to detail and deadlines.</li></ul> Demand Generation &amp; Account-Based Marketing (ABM): <ul><li>Support and provide strategic inputs into demand generation efforts by planning and implementing campaigns that drive awareness, engagement, and lead acquisition.</li><li>Partner with campaign, COE and&nbsp;BU teams&nbsp;to align marketing strategies with account-level goals and objectives.</li><li>Utilize ABM tools to engage high-priority accounts through targeted marketing activities.</li></ul> Data Analysis &amp; Reporting: <ul><li>Monitor and analyze campaign performance metrics, providing actionable insights to stakeholders.</li><li>Build dashboards and reports to track KPIs and demonstrate the ROI of marketing efforts.</li><li>Ensure data integrity across platforms and maintain compliance with data management protocols.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field.</li><li>Experience in marketing automation or a related role, with demonstrated proficiency in Eloqua, Salesforce, or similar platforms.</li><li>Technical &amp; Analytical Skills:</li><li>Hands-on experience with marketing automation tools, CRM systems, and ABM platforms (e.g., Demand base, Marketo, HubSpot).</li><li>Strong analytical skills to interpret campaign data and develop actionable insights.</li><li>Proficiency in HTML, email templates, and API integrations.</li></ul>

Responsibilities: <ul><li>Create the data management framework across the company by leading a diverse global team to execute data operations to ensure service delivery levels and business expectations are met through process optimization, stakeholder influence and automation and improving partner interaction models.&nbsp;&nbsp;</li><li>Develop corporate guidelines and governance on data management tools throughout the company while being thoughtful of the overall data management ecosystem and execute the strategic roadmap for maintaining operational excellence through process standardization, continuous improvement, and value delivery.&nbsp;&nbsp;</li><li>Partner with data leaders throughout company will to educate for changes to bring greater value and efficiency through technology and processes for data and operations while collaborating with data management software vendors to align product roadmaps with the companys needs.&nbsp;&nbsp;</li><li>Articulate the business value for data management capabilities and provide operational leadership throughout the organization to ensure accountabilities, processes and systems align with business priorities.&nbsp;&nbsp;</li><li>Lead the development and improvement for a more agile product model through data management capability transformation.&nbsp;&nbsp;</li><li>Develop strategic resource and delivery plans to satisfy long term views of demand aligned with the data function.&nbsp;&nbsp;</li><li>Develop plans and deliver results in a fast-changing business or regulatory environment, while leading and developing a team of experienced professionals and supervisors, coaching and making decisions related to talent management hiring, performance and disciplinary actions. </li><li>You will also collaborate with managers and supervisors in your organization to ensure</li><li>staff selections align with current and future needs.&nbsp;&nbsp;</li><li>Other duties as assigned&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in a related field or equivalent experience&nbsp;</li><li>Minimum of 6 years of related work experience&nbsp;</li><li>3+ years of supervisory experience</li></ul>

Role Description: <ul><li>The AI Solution Architect will oversee the architecture for AI solution teams, focusing on modifying existing products and creating new ones.</li><li>The ideal candidate should be passionate about designing, building, implementing, and maintaining AI/ML/Generative AI applications.</li><li>Leadership skills are essential to implement the latest AI techniques and architectures and to continuously improve the AI/ML development, delivery, and operations process.</li><li>The role involves adhering to best practices from Software Engineering, DevOps, MLOps, and LLMOps.</li><li>The AI Solution Architect will also be responsible for translating project requirements into strategic architecture solutions, ensuring the integration of cloud-native tools from major hyperscalers and machine learning to create chatbots, optimizations, and cognitive services.</li><li>This role requires a blend of technical expertise and the ability to bridge the gap between intricate business challenges and transformative AI solutions, making it a strategically crucial position.</li></ul> Responsibilities: <ul><li>Define and oversee the AI/ML/GenAI technical direction and architectural vision, ensuring alignment with strategic goals and digital transformation efforts.</li><li>Data Analysis, Tool and Framework selection, Model Development, Testing and Deployment.</li><li>Key contributor in architecting a comprehensive AI Engineering framework that supports the deployment, evaluation, and management of ML models &amp; GenAI solutions.</li><li>Select appropriate technologies from a pool of open-source and commercial offerings, considering deployment models and integration with existing tools.</li><li>Understand and contribute to MLOps and LLMOps focusing on operational capabilities and infrastructure to deploy and manage machine learning models and large language models.</li><li>Collaborate with Enterprise, Application, Data &amp; DevOps Architects, Data scientists, Machine Learning &amp; GenAI Engineers, and Business teams to pilot use cases and discuss architectural design.</li><li>Develop and maintain contact with top decision makers, lead proposal development, and contribute to pricing strategies.</li><li>Audit AI tools and practices across data, models and software engineering focusing on continuous improvement and feedback mechanisms.</li><li>Help AI product managers and business stakeholders understand the potential and limitations of AI when planning new products.</li><li>Own all communication and collaboration channels pertaining to assigned projects, including regular stakeholder review meetings and cross team alignments.</li><li>Work closely with the business, segment analytics, IT teams and partners to deliver the outcome and help drive adoption.&nbsp;</li><li>Hands-on prototyping of new technology solutions by working with cross teams</li></ul>&nbsp;Requirements: <ul><li>15+ Years of Experience operating on AWS Cloud or other cloud hyperscalers with building Data and AI Solutions</li><li>15+ Years of Experience Data Warehouses, Data Lakes and Data Modelling techniques</li><li>15 + years of experience in Data Science, Statistics, and Machine Learning</li><li>15+ years of experience in machine learning model development, natural language processing, and data analysis;</li><li>Experienced in Supervised and Unsupervised learning, feature engineering, model training, and deployment.</li><li>15+ years of experience in implementing cloud-based AI/ML workloads on any cloud hyperscalers (AWS, Google or Azure).</li><li>Good understanding and implementation experience on GenAI models available with Cloud hyperscalers. AWS Bedrock experience is a plus but not required.</li><li>15+ Years of coding experience with Python, R, SQL etc.</li><li>Hands on experience working with LLM/RAG/Finetuning</li><li>Experience working on Agile projects and Agile methodology in general.</li><li>Experience in configuration management tools and defining configuration management schema</li><li>Excellent problem solving, communications, and teamwork skills.</li><li>Exceptional presentation, visualization, and analysis skills</li></ul> Motivational/Cultural Fit <ul><li>Innovation demeanor Problem solving.</li><li>Passion for technology.</li><li>Self development.</li><li>Results driven.</li><li>Clear and concise communication both locally and globally.</li></ul> Competencies <ul><li>Values: Integrity, Accountability, Teamwork, Innovation.</li><li>Knowledge of business ethics and Ethical Sourcing Requirements.</li><li>Ability to influence at an Executive Level both internally and externally.</li><li>Ability to lead and influence peer groups both internally and externally.</li><li>Knowledge of Total Cost of Ownership methodology (TCO).</li><li>Distributor/Supplier dynamics &amp; business models.</li><li>Knowledge of critical procurement legal requirements and contracting best practices a plus.</li></ul>

Overview: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.&nbsp;</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any).&nbsp;</li></ul> Cross- Functional Collaboration: <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management:</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector</li><li>Proven track record of managing key accounts and achieving sales targets Skills:</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients</li><li>Strong analytical and problem-solving abilities</li><li>Proficiency in CRM software and Microsoft Office Suite Attributes:</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment</li><li>Strategic thinker with a customer-centric approach</li></ul>

Role Description: <ul><li>As a Key Account Manager for our direct-to-consumer (DTC) business, you will play a pivotal role in maintaining and expanding relationships with our most important clients.</li><li>You will be responsible for driving sales growth, ensuring customer satisfaction, and managing key accounts effectively to meet and exceed business objectives.</li></ul> Responsibilities: Client Relationship Management: <ul><li>Develop and maintain strong relationships with key accounts to understand their needs and business goals.</li><li>Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.</li><li>Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales &amp; achieving business targets and directions.</li><li>Conduct quarterly business review and business progress updates for assigned customers</li><li>Leverage key customer relationships to gain market intelligence and to assist successful formulary listing</li></ul> Sales Strategy Development: <ul><li>Collaborate with the sales &amp; marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.</li><li>Analyze market trends and customer needs to inform sales strategies.</li><li>Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.</li><li>Manage sales projection (sell in &amp; sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.</li></ul> Performance Tracking: <ul><li>Monitor and report on key account performance, sales metrics, and customer satisfaction.</li><li>Prepare regular reports and presentations for internal stakeholders.</li><li>Manage and monitor assigned customer A&amp;P trade fund/ TTA based investment according to annual budget to ensure efficient &amp; effective usage.</li></ul> <ul><li>Analyse key accounts’ needs through data driven methods and structured planning &amp; provide trade activation post evaluation analysis for review of improvement and action plan (if any). Cross- Functional Collaboration:</li></ul> <ul><li>Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.</li><li>Coordinate with logistics and supply chain teams to ensure timely product delivery. Negotiation and Contract Management.</li><li>Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.</li><li>Manage renewals and extensions of contracts in a timely manner.</li></ul> Customer Advocacy: <ul><li>Act as the voice of the key customer within the organization, advocating for their needs and preferences.</li><li>Gather feedback and insights from clients to inform product development and service improvements.</li></ul> Requirements: Education: <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li></ul> Experience: <ul><li>5+ years of experience in account management or sales within the DTC sector.</li><li>Proven track record of managing key accounts and achieving sales targets Skills.</li><li>Excellent interpersonal and communication skills, with the ability to build rapport with clients.</li><li>Strong analytical and problem-solving abilities.</li><li>Proficiency in CRM software and Microsoft Office Suite Attribute.</li><li>Self-motivated and results-oriented with a strong sense of urgency</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Strategic thinker with a customer-centric approach.</li></ul>

Responsibilities: <ul><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc..)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li><li>Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the IT application systems (hereinafter known as the “Systems”).</li><li>Understand and review source codes from vendor(s) for deployment.</li><li>Provide technical and project management support which includes managing the daily operations of the Systems, performing continuous review to improve the Systems, and ensuring that the Authority’s appointed contractor(s) complies with the Authority’s requirements.</li><li>Offer support in managing, maintaining, and testing Systems, ensuring their efficient operation and functionality.</li><li>Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of Systems.</li><li>Manage and maintain IT Processes, track technical documentation and monitoring of progress; i) Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; j) Provide IT operation support for Systems; and</li><li>Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.</li><li>Review system/application design specifications of document management system developed in (OpenText, SharePoint, Newgen etc.)</li><li>Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements</li><li>Review design and hands on work on GCC/GCC+ preferred Azure.</li><li>Facilitate and support the System Integration Test and User Acceptance Test.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field;&nbsp;</li><li>5 to 8 years relevant experience.</li></ul>

Responsibilities: Business Development and Client Acquisition: <ul><li>Drive business origination by identifying and acquiring new clients for their credit rating needs related to bank loans, capital market instruments, securitization, and other debt instruments.</li><li>Focus on onboarding mid-sized and large corporate clients.</li></ul> Client Relationship Management: <ul><li>Serve as the primary point of contact for clients, building and maintaining long-term relationships.</li><li>Ensure high client satisfaction by understanding their business needs and providing tailored credit rating solutions.</li></ul> Sales and Revenue Management: <ul><li>Meet quarterly and annual sales revenue targets by generating new business and closing deals.</li><li>Manage the entire sales cycle, from lead generation to contract closing, and monitor sales receivables to ensure timely payment.</li></ul> Market Research and Intelligence Gathering: <ul><li>Stay informed about the market, including competitor activities, trends in the Indian Capital and Bank Loan markets, and industry-specific financial indicators.</li><li>Conduct competitor analysis to identify new business opportunities.</li></ul> Contract Negotiation and Deal Closure: <ul><li>Lead negotiations with clients to close deals, ensuring favorable terms for both and the clients.</li><li>Oversee the contract closing process, ensuring that all legal and regulatory requirements are met.</li></ul> Reporting and MIS Management: <ul><li>Maintain and update Management Information Systems (MIS) to track sales performance, client acquisition progress, and market developments.</li><li>Regularly report on progress to senior management.</li></ul> Client Acquisition &amp; Networking: <ul><li>Network with lenders, investors, and market stakeholders to generate new business leads and opportunities for credit ratings.</li><li>Identify unrated clients and competitor-rated clients, facilitating their migration.</li></ul> Industry and Market Understanding: <ul><li>Maintain a thorough understanding of the client’s industry, including trends, business processes, financial measurements, and key competitors.</li><li>Stay updated on changes and developments in the capital markets and the bank loan sector.</li></ul> Sales Plan Execution: <ul><li>Build and execute geography-specific and service-specific sales plans.</li><li>Identify sales targets and actively work towards achieving them by meeting with potential clients and presenting offerings.</li></ul> Relationship Management and Communication: <ul><li>Develop and manage client relationships through regular communication and business discussions.</li><li>Understand client needs and offer solutions that are aligned with their credit rating requirements.</li></ul> Contract and Receivables Management: <ul><li>Lead contract negotiations, ensuring terms are favorable to both and the client.</li><li>Oversee the management of sales receivables, ensuring timely collection and adherence to financial policies.</li></ul> Performance Monitoring and Reporting: <ul><li>Track and measure personal and team performance against established sales targets.</li><li>Prepare and deliver regular reports on sales, market trends, and competitor activities to senior management.</li></ul> Business Intelligence &amp; MIS Creation: <ul><li>Build and maintain MIS for tracking market intelligence, competitor analysis, and performance metrics.</li><li>Use this data to drive business strategy and identify areas for improvement in client acquisition and service delivery.</li></ul> Requirements: <ul><li>Minimum Experience: 4 years</li><li>Maximum Experience: 10 years</li><li>Education Qualification: Post Graduation</li></ul>

Skills

Industry

Location

Jobtitle

42 maintaining Jobs found

Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Lead Quality Specialist - Investigator

Marketing Automation Analyst

Data Management Operations Leader

Gen AI Solution Architect

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

IT System Analyst

LCG BD - Regional Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

42 maintaining Jobs found

Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Lead Quality Specialist - Investigator

Marketing Automation Analyst

Data Management Operations Leader

Gen AI Solution Architect

Key Account Manager – DTC

Brand Manager (Vitamins & Nutraceuticals & Skiip)

IT System Analyst

LCG BD - Regional Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.