Head of HSE, Horn of Africa

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Head of Delivery Operations

Financial Director

Sales Lead - Utilities, Transport & Logistics

Continuous Improvement Lead / Manager

Institutional Manager – Device Business

EXIM Manager

Role Description: <ul><li>To ensure that work processes are implemented as designed and comply with established policies, processes, and procedures.</li><li>Ensure compliance with both standard and regulatory requirements as relevant for all entities in the Horn of Africa.</li></ul> Responsibilities: <ul><li>Play a lead role in promoting and developing safe work culture that embraces zero harm through health, safety and environmental awareness by stimulating active involvement and interaction at all organizational levels.</li><li>Maintain the safety standards to be in compliance with company HSE policies and countries legislations.</li><li>Collate and analyse data for trend analysis &amp; statistics at regular intervals to achieve continual improvement on all aspects of HSE and related training of personnel.</li><li>Involve in high level investigation &amp; Investigate accidents effectively and determine root cause analysis along with project clients.</li><li>Identify and act upon opportunities for improvement to safety related matters.</li><li>Liaise with project managers / client / stakeholders as deemed necessary for discussion on project safety matters and resolve issues.</li><li>Drive and support the business in implementing HSE standards for contracts and suppliers through the HSE team in each business unit.</li><li>Provide advice and support to line management for conducting risk assessments and ensuring that operational risks are proactively and appropriately managed.</li><li>Overview and ensure proper adherence to ICAM procedure for incident investigations and implement effective control measures for closure of the gaps identified to prevent recurrence.</li><li>Evaluate and ensure emergency response preparedness through regular emergency mock drills and upkeep of the emergency response procedures.</li></ul> Requirements: <ul><li>Post Graduate qualification in Safety with at least 15 yrs work experience in the field of Safety Management and Training; OR</li><li>Graduate in any field with Diploma in Industrial Safety with at least 10 yrs work experience in Safety Management and Training; OR</li><li>Knowledge of ISO and other International Standards related to Quality, Environment and Occupational Health &amp; Safety</li><li>Lead Auditor certification in Quality Management System</li><li>Computer literate in Microsoft Office applications</li><li>Very good communication in English 	</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: Safety and Quality: <ul><li>Proactively drive outstanding performance in Safety and Quality in Delivery Operations</li><li>Responsible for driving a culture of Safety and Quality throughout the organization</li></ul> Customers: <ul><li>Establish and promote service-minded culture and outside-in thinking in Delivery Operations</li><li>Capture and feed Voice of Customer throughout Delivery Operations</li><li>Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability</li></ul> Management and people development: <ul><li>Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision</li><li>and its current and long-term business objectives&nbsp;</li><li>Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address</li><li>competence development needs for Delivery Operations managers, project managers, supervisors and support functions Installation</li><li>Drive efficient, safe, and high-quality installation operations in line with company method</li><li>Ensure quality of resourcing and manage Installation capacity and competences</li></ul> Project Management: <ul><li>Ensure that company adds value to customers’ projects with seamless and reliable project delivery</li><li>Drive proactive identification and execution of value-add services and change order opportunities</li><li>Drive profitable, reliable and efficient project management practices in line with company met</li><li>Manage and develop required project management competences</li></ul> Delivery Operations management: <ul><li>Own company Way Delivery Operating model in the Unit</li><li>Ensure solid cross-functional Sales &amp; Operations Planning</li><li>Drive high-quality order book management (scheduling and revenue/cost forecasting)</li><li>Actively improve Sourcing &amp; Logistics performance with respective functions</li><li>Actively drive good co-operation, alignment and synchronization with relevant Supply Units</li></ul> Business performance: <ul><li>Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics</li><li>Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance</li><li>Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments</li><li>Ensure effective deployment and benefit realization of company Way and local initiative</li><li>Provide input and feedback about changes needed to company Way</li></ul> Other <ul><li>May have the responsibility of Frontline Customer Solutions Engineering operations</li><li>May have the responsibility of Frontline Quality &amp; Environment operations</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering or related disciplines.</li><li>Have a good understanding about escalator and elevators.</li><li>Excellent in leadership management.</li><li>Good command of English.</li><li>Proven track record of P&amp;L, business planning &amp; controlling, budgeting and long term planning processes.</li></ul>

The RoleTo provide finance support and lead the operating company in the formulation, execution and continuous evaluation of its short-term and long-term financial strategy. Key focus is on taking accountability for the overall financial health through planning, analysing, advising and reporting on financial strengths and weaknesses in pursuit of improved financial performance. Manage the finance operations in alignment of the objectives for MDS Logistics, whilst leading others and overseeing the financial operations. Key ResponsibilitiesDecision Making - Makes sound, well-informed and objective decisions, based on a mixture of analysis, wisdom, experience and judgment.Judgement/Critical evaluation - The ability to make sound decisions and develop alternative courses of action, based on logical assumptions; analysis, systematic thinking and factual information- resulting in desired outcomes.Business Acumen - The ability to understand financial and economic concepts and principles; to identify, create and/or take advantage of opportunities with the aim of improving the viability of a business.Risk Management - Identifies financial risk strategies and challenges in the company environment. Develops contingency plans to manage these risks. Provides support to managers in assisting with the identification of specific risks and how to address them.Problem-Solving - Being able to design and drive implementation of solutions and monitors the effectiveness once solution has been implemented.Communication – The ability to communicate both verbally and in written format. Being able to create reports and present information to others.Deciding and initiating action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.Leadership – Lead and drive team to reach their objectives and in doing so enabling the business.Stakeholder relationships – The ability to develop and manage relationships with different stakeholders.Results oriented – Taking a proactive approach in handling competing priorities and meeting deadlines and commitments, demonstrating a “can do” positive attitude. Minimum RequirementsMinimum of HND/ BSc in Accounting.Minimum of 8-10 year in various aspect of accounting with 5 years in Leadership role in a similar environment.Inherent understanding of the Nigerian Finance and Tax Legislation.Strong Commercial Analysis skills – cost modelling exercises and analysisStrong process driven skill set to ensure governance complianceGoal orientated, focused on meeting key deliverables within stipulated timeframesPrior experience in leading, building and inspiring teamsAdvanced legal compliance knowledge / skillAdvanced financial management knowledge / skillAdvanced financial planning knowledge / skillAdvanced budgeting and cost management knowledge / skill&nbsp;

Responsibilities: <ul><li>Build a strong pipeline of large deals, drive them to win –new clients</li><li>Consultative Engagement with CXOs of target clients</li><li>Pursue to win large deals, manage CXO relationships and have customer stickiness</li><li>Work with internal solution, delivery teams in driving deals across the sales cycle – qualification, proposal, working with partners, client presentation, pricing, contract negotiation etc Understand solutions and services</li><li>To provide appropriate solutions to the clients in order to boost top-line revenue growth, customer acquisition and profitability.</li><li>Develops and expands a portfolio of clients</li><li>Achieve agreed upon sales targets and outcomes within schedule.</li><li>Present, promote and sell services using “solid sales plans” to existing and prospective customers</li><li>Developing and executing strategic plan to achieve sales targets and expand our customer base</li><li>Effectively communicate the value proposition through proposals and presentations</li><li>Initially the focus with be Singapore and then expand to South East Asia.</li></ul> Requirements: <ul><li>Minimum 12 years professional sales work experience within IT Services in Singapore and South East Asia</li><li>Mandatory experience with either IT systems integration, managed services or software and services. Solution selling experience as opposed to just transactional goods and services.</li><li>Hungry, motivated and self-driven</li><li>Proven sales executive experience, meeting or exceeding targets</li><li>Ability to communicate, present and influence all levels of the organization, including executive and C-level</li><li>Experience of working with System Integrators like Accenture, Cognizant, Cap Gemini and similar companies&nbsp;</li><li>Should have existing C level relationships that can be leveraged for opening new accounts</li><li>Ability to drive large deals (&gt;SGD 50M)</li><li>Hunting experience</li><li>Ability to open new strategic accounts</li><li>Ability to drive the sales process from plan to close</li><li>Excellent listening, negotiation and presentation skills</li><li>Business degree or equivalent</li></ul>

Responsibilities: <ul><li>Managing the plants annual plan, identifying key improvement priorities to enhance site performance from the stakeholders perspective, and implementing the POA (Performance</li><li>Optimization and Alignment) system to achieve the desired star level.</li><li>This role will involve conducting training and workshops to ensure the team is equipped to initiate improvement activities, including lean value stream mapping projects.</li><li>While this is a plant-based role, most of the initiatives will be derived from global company OA standards, and the individual in this position will serve as the main point of contact in the Philippines to ensure the successful implementation of these global initiatives in alignment with company’s standards.</li><li>Develop a roadmap for continuous improvement initiatives aligned with business goals.</li><li>Lead the design and execution of strategies for process optimization.</li><li>Promoting company OA and continuous improvement in manufacturing, specifically in production, logistics, and industrial engineering.</li></ul> Requirements: <ul><li>The ideal candidate for this role should have a strong background in lean manufacturing, particularly in its application within a manufacturing environment like connectivity.&nbsp;</li><li>Leading continuous improvement initiatives, such as stream transformation or value Stream mapping(VSM), would be highly advantageous.</li><li>Training in lean manufacturing, Six Sigma, or similar fields would also be beneficial.</li><li>A Lean Six Sigma Black Belt certification would be an added advantage, as it would enhance the candidates ability to drive process improvements effectively across the organization.</li><li>Candidate should also be capable of coaching and mentoring not only their direct reports but also other team members. They will be expected to facilitate training sessions related to</li><li>continuous improvement or company OA practices within company.</li><li>Experience in managing production, logistics, and industrial engineering within a manufacturing site is essential, though experience in supply chain improvement is also valuable.</li></ul>

Role Description: <ul><li>Looking for energetic, self-driven and focused sales professionals in SALES &amp; BUSINESS DEVELOPMENT DEPT roles to expand MEDICAL DEVICES business of our client in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.</li></ul> Responsibilities: <ul><li>Develop and implement sales strategies to achieve revenue targets within the institutional segment.</li><li>Identify, build and maintain strong relationships with all types of institutional clients across India.</li><li>Participate in tenders in identified institutes and procure the tender business.</li><li>Identify new business opportunities and develop partnerships to expand the companys footprint in the institutional market.</li><li>Work closely with internal teams such as marketing and logistics to ensure seamless service delivery.</li><li>Achieve / surpass the sales target set for institutional business.</li></ul> Requirements: <ul><li>Minimum of 10-12 years in sales, with at least 7-8 years in institutional sales, preferably in the medical device or healthcare industry.</li><li>Bachelors degree in Life Sciences, Pharmacy, Chemistry, Biomedical Engineering. Advance degree (MBA, MS, PhD) would be advantage.</li><li>In depth knowledge of medical devices and the healthcare industry.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong relationship with institutional clients.</li><li>Excellent negotiation and communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Willingness to travel extensively across India.</li></ul>

Responsibilities: <ul><li>Overall responsible for Export &amp; Import department</li><li>Explore cost competitive Sea and Air rates, Export Incentives, Export MIS preparations</li><li>Coordinating with Marketing for export activities and also with export customer, Vendor, Courier Service, Factory for dispatches and Bank.&nbsp;</li><li>Ensure that all export and import activities comply with international trade laws, regulations, and company policies, including customs regulations, trade sanctions, and export control laws.</li><li>Oversee the preparation, verification, and submission of required documents for export and import transactions, such as bills of lading, invoices, certificates of origin, and customs declarations.</li><li>Monitor and control costs related to logistics, shipping, customs duties, and other trade-related expenses to optimize profitability</li></ul> Requirements: <ul><li>CA Inter &amp; Any EXIM degree.</li><li>3-5 yrs experience Manufacturing Industry &amp; relevant profile is must</li><li>Team handling capabilities and experience.</li><li>Experience in handling financials tools (LC, BC, Supplier Credit, BG etc)</li><li>Candidates having experience in the field of Accounts and Finance will have added advantage.</li><li>Good at Multitasking, Mathematics &amp; Analytical skills</li><li>Computer Savvy, Good in excel, Working experience in ERP</li><li>Excellent communication skill in Hindi (Verbal) &amp; English (Written &amp; Verbal)</li></ul>

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32 logistics Jobs found

Head of HSE, Horn of Africa

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Head of Delivery Operations

Financial Director

Sales Lead - Utilities, Transport & Logistics

Continuous Improvement Lead / Manager

Institutional Manager – Device Business

EXIM Manager

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32 logistics Jobs found

Head of HSE, Horn of Africa

Customer Service Analyst- OTD Analyst

Customer Service Advisor (Senior Analyst)

Customer Service Representative - SAP

Head of Delivery Operations

Financial Director

Sales Lead - Utilities, Transport & Logistics

Continuous Improvement Lead / Manager

Institutional Manager – Device Business

EXIM Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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TALENT

COMPANY

Contact Us

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WhiteCrow is on a mission to connect companies with the best talent across the globe.