Application Support Lead (Retail & Wholesale)

Sales Manager

Application Maintenance / Production Support (L3) – Core Banking

VP2 Developer/System Analyst, Far Tech

Responsibilities: <ul><li>Provide technical leadership in support of the organizations digital bank implementation.</li><li>Responsible for overall delivery of the mobile/internet banking platform or country implementation of a digital banking platform.</li><li>Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals. Maintain strong collaboration and partnership with business and product teams.</li><li>Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other organizations teams to strengthen capabilities and the organizations ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.</li><li>Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioural and process changes.</li><li>Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.</li><li>Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.</li><li>Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches.</li><li>Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform/Tribes/Squad business leads.</li></ul> Requirements: <ul><li>Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 9+ years technical and delivery experience, preferably in a banking or wholesales banking environment.</li><li>Experience in mixed development methodology development waterfall and Agile delivery</li><li>Strong organizational and leadership skills.</li><li>Ability to transform traditional development organisations into high performance squads.</li><li>Ability to nurture individual tribe leads / IT area leads into high performing rockstars.</li><li>In depth experience on 1 or more programming languages, such as Java, React.JS</li><li>Familiar with application hosting technologies, such as Apache, JBOSS, Weblogic.</li><li>Experienced in: o Various API design (RESTFUL, SOAP) and microservices architecture o Hybrid mobile solution. o Digital banking solution for SME/ corporate banking. o Developing web applications using Java/J2EE technologies o Configuration, deployment of enterprise applications with JBOSS o All the phases of Software Development Life Cycle from Analysis to Production support o Developing micro services and consuming RESTful web services.</li><li>Ensures technical execution, planning, advice, support, and mentoring of developers, architects and analysts</li><li>Strong knowledge on: o Web applications security, such as authentication &amp; authorisation, session management, data security and other best practice to protect web applications from vulnerabilities and threats o Identifying backend performance bottlenecks on both application &amp; integration layers, and performs relevant optimizations. o Design principles and design patterns. o All architecture layers.</li><li>Familiar with server-side Frameworks – Core-Java, Apache Camel, Maven, Spring framework, Spring Boot, Multi-threading, JDBC, JMS, Hibernate, JPA, JSON, Mockito, Swagger, OpenShift, Kubernetes.</li><li>Familiar with database technologies such as Oracle, MariaDB. Performing design and code review for other team members.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: <ul><li>Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope</li><li>Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues</li><li>Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality</li><li>Develop, Test, maintain and recommend software improvements to ensure strong functionality and optimization</li><li>Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing</li><li>Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation</li><li>Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance</li></ul> ﻿Requirements: <ul><li>At least 6 years’ experience in relevant Banking / Information Technology</li><li>Proficient in IBM AS400 platform, RPG, CL programming, ALDON •	Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE</li><li>Well-versed in-service management/production support</li><li>Knowledge of Silverlake’s banking software suite</li><li>Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory</li><li>Pro-active in contributing to your teams’ technical knowledge, by identifying training needs or requirements for yourself individually and for the team</li><li>Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members</li><li>Proactive team member who communicates effectively and professionally with both internal and external customers</li><li>Identify ideas to improve system performance and impact availability</li><li>Make good technical decisions that provide solutions to business challenges in core banking</li><li>Possess strong problem solving and decision-making skills while exercising good judgment</li><li>Leverage analytical and problem-solving skills to translate functional specifications into technological solutions</li><li>Multi-task and change from one task to another without loss of efficiency or composure</li><li>Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements</li></ul>

Responsibilities: <ul><li>Reporting to Delivery Lead and be in the IT Governance, Risk and Compliance (GRC) Team, part of Group Risk Management.</li><li>Being a Technical Analyst and taking up the development of changes to GRC.</li><li>Implementing and supporting vendor systems components.</li><li>Providing Level 3- Production Support.</li><li>GRC application development, implementation, and support of SIT/UAT testing -</li><li>Gathering and analyzing requirements and performing very appropriate and accurate impact analysis of the changes requested.</li><li>Getting involved in design for both the internal and vendor changes.</li><li>Getting involved in development, unit testing as well as system integrated testing for both the internal and vendor changes.</li><li>Providing consultation and support in addressing production related issues and tasks and also supporting SIT/UAT activities pertaining to the changes.</li><li>Planning, preparing, and executing system rollout and implementations.</li><li>Bringing about improvisations and value additions to the system and application components.</li><li>Hands-on development experience in any operational risk system or any banking application.</li><li>Banking domain or financial institution working experience and familiarity with SDLC process and change management tools.</li></ul> Key Responsibilities Requirements Management <ul><li>Engage with System Analyst &amp; SME to collate, understand and finalize functional and technical requirements. Design &amp; Development</li><li>Strong experience in BWise (SAI360), strong technically/a subject matter expert – especially BWise 5.8 &amp; above.</li><li>Partner with Architects and Dev. Manager to ensure solution design complies with enterprise design principles, security, and control standards.</li><li>Partner with Development Manager in managing application teams to build the enhancements. Test Management</li><li>Partner with Test Manager to ensure the completion of SIT, UAT testing, regression/performance/ load testing and application security testing with quality results. Implementation Management Prepare technical implementation plan across application teams.</li><li>Coordinate technical implementation activities with release team and across application teams to ensure clean production cutover without issues and adequate post implementation support.</li></ul> ﻿Requirements: <ul><li>MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server.&nbsp;</li><li>Experience and knowledge with Aldon LM(e) product &amp; setup is an added advantage.</li><li>SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools.</li><li>Strong analytical and good problem-solving skills, good exposure to infra setup is required.</li><li>Must possess a customer-oriented and can-do attitude (should be able to accommodate overtime work when needed).&nbsp;</li><li>Have good interpersonal and communications skills.&nbsp;</li><li>Be a self-starter and be able to work independently.</li><li>Be a good team player and be pro-active.</li><li>Be able to work in a fast paced and team-oriented environment and be able to manage priorities.</li><li>Be able to work under pressure and work closely with stakeholders and other onshore/offshore developers.</li><li>Have strong delivery ability and be able to see end-to-end closure of issues to hit delivery, support commitments with focus &amp; discipline.</li><li>Be a quick learner - Gain working level knowledge in any new tools and technology as needed.</li></ul>

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Application Support Lead (Retail & Wholesale)

Sales Manager

Application Maintenance / Production Support (L3) – Core Banking

VP2 Developer/System Analyst, Far Tech

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Application Support Lead (Retail & Wholesale)

Sales Manager

Application Maintenance / Production Support (L3) – Core Banking

VP2 Developer/System Analyst, Far Tech

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