Retail Sales Manager

AML and Compliance Manager

Core Operations Manager

Asst Area Sales Manager

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: <ul><li>Review KYC files for subscribers, agents, merchants, and corporate partners.</li><li>Verify identification documents, TINs, and onboarding documentation for completeness and accuracy.</li><li>Escalate missing or inconsistent documentation to the Group Compliance Manager.</li><li>Assist in reviewing daily, weekly, and monthly monitoring reports.</li><li>Identify unusual or suspicious patterns based on defined red flags from Group and local management.</li><li>Document findings and escalate cases accordingly.</li><li>Support the preparation of CTRs and STRs in the required regulatory formats.</li><li>Maintain logs of alerts, escalations, and submitted reports.</li><li>Assist in gathering data and evidence for investigations of suspicious activities.</li><li>Ensure strict confidentiality when handling customer or agent information.</li><li>Support responses to requests from the Central Bank, FIU, or auditors.</li><li>Maintain proper filing of regulatory correspondence.</li><li>Participate in AML/CFT and KYC training sessions.</li><li>Promote compliance awareness among partners and staff under supervision.</li><li>Work closely with the Group AML team.</li><li>Share local findings and escalate emerging risks promptly.</li></ul> Requirements: <ul><li>Master degree in Law, Finance, Business Administration, Accounting, Audit or a related field.</li><li>Minimum of 4 years’ experience in compliance role in banking, fintech, mobile money, or a related field</li><li>Strong analytical and problem-solving skills.</li><li>High ethical standards, integrity, and attention to detail.</li><li>Proficiency in English and French (written and spoken).</li><li>Good working knowledge of MS Excel Power point and reporting tools.</li><li>CAMS or ACFCS certifications are considered an advantage.</li><li>Integrity and confidentiality.</li><li>Ability to identify and escalate risks effectively.</li><li>Strong teamwork and collaboration skills.</li><li>Organized, disciplined, and able to meet deadlines.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Role Description: <ul><li>The Area Sales &amp; Business Development Manager Congo will be responsible for managing sales operations within a specific geographical region, focusing on building relationships with distributors, retailers, and users to achieve sales targets and grow business within the Congolese market.</li></ul> Responsibilities: <ul><li>Delivering sales targets within assigned territory by driving the core business and identifying new business opportunities.</li><li>Responsible for demand generation of key products through relevant user marketing to achieve desired results.&nbsp;</li><li>Managing relationships with importers, important wholesale &amp; retail outlets &amp; potential influencers.&nbsp;</li><li>Ensure timely Primary Order collection and maintaining commercial hygiene, pricing for country.</li><li>Support leadership to drive the BTL objectives aligned for the said cluster/ region. In addition, conduct monthly business reviews with local team against the said BTL target and prepare way forward plans with distributors, local teams with proper maintenance of data base for sales &amp; demand generation for focused products as applicable.</li><li>Working regularly in the market and providing insights basis product usage, competitor information and charting a proper plan to address the same.&nbsp;</li><li>Ensuring timely submission of claims with proper documentation as applicable to the categories in the country.</li></ul> Requirements: <ul><li>Candidates with Min 3 Years experience in Managerial Sales or User Marketing roles.</li><li>Should be well versed with the local language (Lingala), French and English.</li><li>Candidates from Paints &amp; Hardware, Adhesives, Construction Chemical and Building Materials will be preferred.</li><li>Graduate from a recognized university.</li></ul> Location: <ul><li>Kinshasa:Should be well versed with local language- Lingala besides French &amp; English</li><li class="ql-align-justify">Lubumbashi: Should be well versed with local language- Swahili besides French &amp; English</li></ul>

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4 kinshasa Jobs found

Retail Sales Manager

AML and Compliance Manager

Core Operations Manager

Asst Area Sales Manager

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Skills

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Location

Jobtitle

4 kinshasa Jobs found

Retail Sales Manager

AML and Compliance Manager

Core Operations Manager

Asst Area Sales Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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