Customer Service and Admin (CS&A) Team Lead

Agile Lead 

Process Quality Manager

IT Engineer

Plating Manufacturing Engineer

Category Activation Manager

Senior Account Manager

Senior Test Engineer

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>Ensures all team Agile ceremonies are taking place and facilitated to a high standard.</li><li>Supports the team in completing robust, realistic, and achievable plans.</li><li>Encourages team to drive collectively towards sprint goals and targets.</li><li>Drives value and optimises performance.</li><li>Facilitates the identification, mitigation and resolution of risks and impediments that could impact the team’s success.</li><li>Focuses on introducing and managing metrics that monitor the team’s performance, health and highlight areas of improvement.</li><li>Facilitates effective retrospectives to gain open and honest feedback that drives impactful continuous improvement.</li><li>Ensures quality team data is available, so that the team’s progress versus agreed plans can be tracked and addressed appropriately.</li><li>Utilises effective coaching and mentoring to empower and trust teams to take ownership and be self-organising.</li><li>Embraces change and challenges, adapting as guided by Agile values and principles.</li><li>Driven by an Agile mindset, fosters effective collaboration and clear communication.</li></ul> Requirements: <ul><li>Expertise in Agile methodologies.</li><li>Skilled in sprint events and stakeholder management.</li><li>Experience in Program Increment Planning and problem-solving.</li><li>Commitment to continuous improvement and risk management.</li><li>Strong interpersonal skills.</li><li>Proficient in OKR strategy and Agile development.</li><li>Advanced in KPI/metric monitoring.</li><li>Experience with microservices and SOA.</li><li>Awareness of security best practices (OWASP).</li></ul>

Responsibilities: Goal Setting <ul><li>Production area Key performance setting base on Quality strategy</li><li>To let each engineer clear understand own KPI and dedicate to quality improvement toward to corporate strategy</li></ul> Customer Complaint handling <ul><li>Review 8D report, monitor customer complaint quantity, response time, 8D score, and improvement effectiveness.</li><li>To improve customer satisfaction and compliance the strategy to ECE</li></ul> COPQ Reduction <ul><li>Direct and support to analysis the production data, find the quality improvement opportunity and lead team to determine the actions, follow up and verify the improvement result, take</li><li>reaction base on the actual result.</li><li>To control scrap cost and continue improvement process quality to contribute cost saving.</li></ul> CIP <ul><li>Review historical data to identify CIP projects, and follow up the progress.</li><li>To continual reduce COPQ and prevent customer complaint as well as efficiency improvement.</li></ul> Audit supports <ul><li>Coordinate and support external and internal audits, communicate about audit findings and lead the corrective actions where appropriate to ensure that audits are completed in a timely</li><li>manner</li></ul> People Management <ul><li>Allocate work across direct reports; monitor and review their performance; mentor, coach and motivate them; and help resolve people/functional issues to achieve the targeted team</li><li>performance and retain talent</li></ul> Lesson learn <ul><li>Share experience with team to prevent potential quality risk.</li></ul> Requirements: Education:&nbsp; <ul><li>Bachelor degree or above in Mechanical, Electronics or relevant&nbsp;</li></ul> Qualification &amp; Certification: <ul><li>APQP, PPAP, FMEA, SPC, MSA certification;</li></ul> Experience: <ul><li>More than 5 years of working experience in quality process management, Automotive experience must be.&nbsp;</li></ul> Technical Skill &amp; Competencies: <ul><li>Master APQP, PPAP, FMEA, SPC, MSA,8D.&nbsp;</li><li>Process audit and product audit skills</li><li>Familiar with ISO9001, IATF16949</li><li>Familiar with 8D method</li><li>Familiar with special characteristic symbol requirements</li><li>Proficient in written and oral English</li><li>Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure</li><li>Good interpersonal skill</li></ul>

Responsibilities: <ul><li>Be part of the IT support team works in manufacturing environment and handles IT tickets</li><li>Attend to tickets for incidents, service requests and alerts or problems with IT system.</li><li>Maintain ownership of issues until resolution and ensure close timely.</li><li>Collaborate and work closely with global teams, application teams and third party vendors to resolve issue and minimal downtime.</li><li>Log tickets and set priority in ticketing tool and escalate for next level support if needed.&nbsp;</li><li>Contribute ideas to enhance application to minimize repeating support issues.</li><li>Work on IT enhancement projects and deliver as per schedule.&nbsp;</li><li>Work as part of a global team to support manufacturing environment.</li><li>Provide after-hours support for manufacturing related emergencies.</li><li>Monitor IT incident tickets trending and ensure KPI is achieved.</li></ul> ﻿Requirements: <ul><li>Working knowledge of IT Hardware and basic understanding of network concept.</li><li>At least 3 years of experience supporting endpoints</li><li>Ability to learn and master applications used in manufacturing.</li><li>Willing to work on 12-hour shift patterns</li><li>At least 3 years of working experience in clean room environment.</li><li>Excellent analytical and troubleshooting skill.&nbsp;</li><li>Ability to manage and meet customer expectation and high customer orientation.</li><li>Excellent communication and logical thinking mind set.</li><li>Bachelor’s Degree in Computer Science, Information Technology or related fields.</li></ul>

Responsibilities: <ul><li>According to product drawings and project requirements, make and submit project-related plan information.</li><li>According to the NPI project progress plan, design the plating process flow, complete the production of plating samples, and submit to FAA.</li><li>Coordinate the design review, changes and improvements related to the project and correct the defects and deficiencies in the design.</li><li>Tackle the technical problems of equipment and fixtures in the production process and make suggestions for improvement.</li><li>Complete the relevant documents and operating specifications required for mass production to meet the guiding conditions required for formal production.</li><li>Lead the improvement of the existing process technology and actively promote the lean management model to ensure the department can achieve KPI indicators.</li><li>Analyze and control production parameters and material consumption and provide relevant technical support for various improvements.</li></ul> Requirements: <ul><li>Bachelor’s degree or above, applied chemical engineering or chemical engineering related major.</li><li>More than three years of working experience in plating process.</li><li>Have good communication skills, teamwork spirit and analysis ability of difficult problems.</li><li>English CET-4 or above</li></ul>

Responsibilities: <ul><li>Achieving brand consolidated targets through building differentiated shopper-centric account strategies and leading the translation and execution of the marketing strategy into impactful retailer program, respecting and tracking budget to achieve brand target.</li><li>Lead in developing NPD Launch plan (including NPD performance tracking) and trade activation plan to maximize brand performance.</li><li>Regular tracking on brand sales performance with target and develop action plan if performance is off track</li><li>Own overall brand merchandising and planogram to strengthen brand image and position in retailers.</li><li>Full Responsibility for all POSM management (developing design, production &amp; Delivery), GWP &amp; Value Set management to achieve targeted KPI and ensure implement flawless in-store execution within agreed timeline.</li><li>Plan and Monitor PPP Budget and evaluate performance of key in-store activation (Booth Animation / Mini Event / Customer Theme / Lucky Draw / Value Set).</li></ul> Requirements: <ul><li>Bachelor’s degree in any related fields.</li><li>Minimum 4 years’ business experience in trade marketing function.</li><li>Able to work cross-functionally at all levels.</li><li>Has demonstrated leadership capability (not necessarily people management), strong commercial acumen in previous roles.</li><li>Consistent strong performance and results in previous roles.</li></ul>

Job Overview: <ul><li>The Americas Sales/Account Manager (SAM) is responsible for promoting the IVD Business Unit products and services.&nbsp;</li><li>This position is responsible for developing and executing an account target plan which delivers profitable growth, by leveraging the full range of IVD Services, Products and Core Competencies.&nbsp;&nbsp;</li><li>The Sales/Account Manager serves as the primary interface with customers while collaborating with internal teams to achieve customer satisfaction and the goals of the business unit.</li><li>The SAM drives the growth objectives in our key segments of microfluidic consumables including IVD Point of Care / Point of Need, Cell Analysis, NGS and other key Life Science Applications (e.g. Cell Therapies) while identifying new areas of opportunity.&nbsp;</li><li>Partnering with marketing to identify and target customer organizations to develop new sales leads and opportunities.&nbsp;&nbsp;</li><li>Aligning with NPD Engineering to generate winning value proposition proposals to grow the business and meet or exceed FY targets.</li><li>This position has principal sales responsibilities in the Americas, helping the EMEA team, if necessary, on UK and Ireland Markets.&nbsp;</li><li>Reports to the Global Director of NPD Commercial.</li></ul> Responsibilities: <ul><li>Function as a principal point of contact and support to customers for product development and manufacturing fulfillment activities from the discovery phase into manufacturing and support a successful ongoing relationship with our customer through proactive account management.</li><li>Develop proposals and quotations structured to satisfy the organization’s revenue and profit objectives by collaborating with Engineering, Operations, Project Management, Quality and Finance. Manage assigned customer accounts for new projects and follow up ongoing projects activities.</li><li>Maintain or increase customer satisfaction by delivering extraordinary customer experience including collaborating with Department Heads to monitor and improve the overall customer experience.</li><li>Promote sales actions to keep and win new business, finding opportunities to cross-sell capabilities, e.g., Clinical Regulatory services. Participate in industry trade exhibitions and visit customer sites as necessary. Contribute to and align with Marketing programs.</li><li>Contribute to forecast accuracy and budget preparation.</li><li>Document activities and opportunities via Salesforce to maintain a current and accurate depiction of the sales funnel.</li><li>Maintain a high level of awareness about IVD/Microfluidic trends and competitive activity.</li></ul> Accountable: <ul><li>FY sales revenues / margins supporting growth targets and supporting OPS, Technical teams</li><li>Prospecting of new accounts and new Opportunities in existing accounts and region, promoting cross-selling activities</li><li>Quoting process – Scoring OPS Opportunities, moving proposals to a winning outcome</li><li>Preparation of new proposals and those requiring modification with Commercial NPD, TTM &amp; Op’s Team engagement</li><li>Input and management of Forecast</li><li>Managing issues that may arise from time to time with accounts pertaining to Quality, Delivery or other customer satisfaction situations.</li></ul> Consulted: <ul><li>Refine IVD ‘Go to Market’ strategy with Commercial Team</li><li>IVD Industry Segmentation and priorities with Commercial Team</li><li>Lead Generation process with MKT e.g. Digital and fairs</li><li>Liaise with MKT and Commercial Team to define marketing channels and content.</li></ul> Informed: <ul><li>Global Sales strategy (By Global Commercial Head)</li><li>NPD/OPS Program evolution vs commercial expectations of the customer (bi-weekly basics by PMs and/or customer iterations)</li><li>Capacity / Bandwidth / Execution of the programs (by PMO and Global Operations)</li><li>Marketing KPI (by MKT Head)</li></ul> Requirements: <ul><li>Bachelors Degree required</li><li>10 years of experience in the bioscience field</li><li>5 years of experience in consumable manufacturing for life sciences</li><li class="ql-align-justify">3 years of experience working with contract development services</li></ul>

Overview:The job responsibility is for testing software and hardware products in the field of Industrial Automation. The role will be instrumental to manage and execute system and interoperability testing for various product lines working closely with a wide set of global employees, and engineering partners. The Incumbent will coordinate all the testing activities in India for the product working very closely with the Senior QA Manager- System Validation.Responsibilities:You develop and execute Test strategy in cooperation with the Engineering Center management stakeholders and analyze, structure and prioritize requirements according to project needsYou ensure you design test cases based on user stories and acceptance criteriaYou should strive for continuous improvements and expand test automation.You would drive the System Integration lab for multiproduct TestingYou would mentor junior test engineer and drive deliveryCarry out project planning and controlling in cooperation with the project team in an agile development environmentCoordinate and execute with other Validation office employees and project test team members to carry out continuous improvement measures according to lean principlesClosely partner on a global scale with, our Indian development service provider, Development team & product line management to drive the project delivery and management as well as local strategic initiatives.Define Project KPI, Track and manage them to closure. Define SMART Priorities and execute. Drive Self and Organization goals through his /her teamsRequirements:Education – Completed university studies from Tier 1 Reputed institute with focus on computer science, electrical engineering or communications engineering with extraordinary results, and having excellent business acumen.Experience –Atleast 4 years of experiencein Software testing test automation and in testing network management systems, preferably in an agile environment, and experience in the product development of embedded software and hardware, preferably network technology or telecommunications devices in industrial automationManaging a small test group would be added advantangePersonality – Strong communication skills and assertiveness in negotiations, entrepreneurial thinking, flexibility and willingness to travelFirst knowledge about lean and key performance measurementsLanguage proficiency – Fluency in English (written and spoken)

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8 kpi Jobs found

Customer Service and Admin (CS&A) Team Lead

Agile Lead

Process Quality Manager

IT Engineer

Plating Manufacturing Engineer

Category Activation Manager

Senior Account Manager

Senior Test Engineer

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Skills

Industry

Location

Jobtitle

8 kpi Jobs found

Customer Service and Admin (CS&A) Team Lead

Agile Lead

Process Quality Manager

IT Engineer

Plating Manufacturing Engineer

Category Activation Manager

Senior Account Manager

Senior Test Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.