Customer Service Associate Manager

Customer Service Representative - SAP

Textile - Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Customer Account Manager

IR Analytical & BFSI - Research Analyst/Senior Research Analyst

Supervisor Sales & Accounts Receivable

Customer Service Manager

UK Marketing Assistant

Downstream Business Development Lead

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Role Description: <ul><li>Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.</li><li>They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about products or services.</li><li>They may promote and sell our companys products or services as well as investigate and resolve customer complaints.</li><li>A key area of focus is to develop strong business relationships via Extraordinary Customer Experience strategy.</li><li>Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company.</li><li>They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues.</li><li>Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services.</li><li>This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.&nbsp;</li></ul> Responsibilities: <ul><li>Deliver extraordinary customer experience by providing our customer with world class customer service</li><li>Respond promptly to customer inquiries via phone, email.</li><li>Provide detailed information about products, services, and order status.</li><li>Resolve customer complaints and issues efficiently and professionally.</li><li>Process customer orders accurately and efficiently.</li><li>Track order progress and ensure timely delivery.</li><li>Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer</li><li>Serve as the primary point of contact between customers and the manufacturing team.</li><li>Communicate any changes in order status, delays, or issues to customers promptly.</li><li>Prepare and deliver order confirmations, shipping notifications, and other relevant information.</li><li>Maintain accurate and up-to-date customer records and order documentation.</li><li>Generate regular reports on order status, customer interactions, and other relevant metrics.</li><li>Identify trends and provide insights to improve customer service processes.</li><li>Identify and troubleshoot issues related to orders, deliveries, and product quality.</li><li>Gather customer feedback and suggest improvements to products and services.</li><li>Participate in team meetings and training sessions to stay updated on products and processes.</li><li>Assist in the development and implementation of customer agreement and procedures.</li></ul> Requirements: <ul><li>Any Bachelor’s/ Business degrees or equivalent experience.</li><li>Comfortable with Night Shift.</li><li>SAP knowledge.</li><li>Supply chain knowledge.</li><li>SFDC experience (added advantage).</li></ul>

Responsibilities: Sector Expertise and Analysis: <ul><li>Specialize in the Textiles and Gems &amp; Jewellery sectors, with additional expertise in the Pharma sector as an added advantage.</li><li>Continuously analyze and track trends, performance, and key developments within the assigned sectors.</li></ul> Client and Stakeholder Management: <ul><li>Regularly interact with clients to provide updates on industry trends, research insights, and the impact of significant industry events.</li><li>Present sector-related findings and research in meetings and presentations tailored to clients’ needs.</li></ul> Team Leadership: <ul><li>Lead and oversee the work of 1-2 analysts, ensuring high-quality outputs and supporting their career development and alignment with organizational goals.</li></ul> Product and Report Leadership: <ul><li>Lead the development of new products, thematic reports, and bespoke assignments related to macroeconomic and sectoral topics.</li><li>Ensure process compliance and adherence to research calendars.</li></ul> Research &amp; Reporting: <ul><li>Publish periodic updates, articles, and presentations on the performance and key trends of the Textiles and Gems &amp; Jewellery sectors.</li><li>Regularly compile and assess the performance of leading companies within these sectors.</li></ul> Sector Monitoring and Analysis: <ul><li>Continuously monitor key data, demand-supply trends, price movements, and trade dynamics within the Textiles and Gems &amp; Jewellery sectors.</li><li>Analyze and evaluate macroeconomic and sector-specific factors that influence sector performance.</li></ul> Client Interaction and Reporting: <ul><li>Provide clients with regular updates on sectoral trends, research findings, and opinions.</li><li>Present research reports and sector-specific presentations to clients, offering insights into industry developments.</li></ul> Management of Research and Reports: <ul><li>Lead thematic research reports and bespoke projects tailored to client needs, ensuring that all deliverables are of the highest quality and relevance.</li><li>Ensure research deliverables are completed in line with the research calendar and deadlines.</li></ul> Team Management: <ul><li>Supervise 1-2 analysts, ensuring their work meets the desired quality standards and that they receive guidance and support for their professional development.</li><li>Help analysts meet their individual career goals within the framework of the team and organizational objectives.</li></ul> Compliance and Process Adherence: <ul><li>Ensure compliance with internal processes, guidelines, and timelines related to research activities.</li><li>Actively contribute to ensuring that all research projects are executed according to standards and expectations.</li></ul> Requirements: <ul><li>Education Qualification: Post Graduate Degree (preferably in Finance, Business, or a related field).</li><li>CA (Chartered Accountant) or CFA (Chartered Financial Analyst) qualifications are highly preferred.</li><li>Minimum Experience:5 years of relevant experience in financial research, client interaction, and sector-specific expertise in Textiles, Gems, and Jewellery.</li><li>Maximum Experience:10 years of experience is preferred to ensure a solid foundation of industry knowledge and expertise.</li><li>Textiles: Deep understanding of the textiles industry, including market trends, production processes, and key drivers.</li><li>Gems and Jewellery: Extensive knowledge of the gems and jewellery sector, including market dynamics, product valuation, and industry standards.</li><li>Client Interaction: Experience in client relationship management, engaging with existing clients, and building long-term partnerships.</li><li>Proven ability to pitch to new clients, tailor solutions based on client needs, and drive business development.</li><li>Financial Research: Strong ability to conduct industry-specific financial research to analyze market conditions, financial performance, and investment opportunities in the Textiles and Gems &amp; Jewellery sectors.</li><li>Familiarity with industry reports, financial models, and market trend analysis.</li><li>Valuation: Expertise in valuing companies and assets in the Textiles and Gems &amp; Jewellery sectors.</li><li>Knowledge of various valuation methods such as Discounted Cash Flow (DCF), Comparable Company Analysis (CCA), and precedent transactions.</li></ul>

Responsibilities: <ul><li>Responsible for Sales Volumes and Market Share of Light Commercial vehicles through local dealers in respective territory.</li><li>To identify and engage with strategic customers / Fleet owners.</li><li>To conduct activities of this segment customers like transporters, influencers and to materialize deals by working out group deals.</li><li>To map sub territories segment wise, application wise and working on conversion plan.</li><li>Should be able to do sales forecasting for existing range of models / products.</li><li>To guide channel partners to develop secondary sales network.</li><li>To act as an interface between the Product development / PMG team and the end customers.</li><li>To gauge and give inputs regarding the customer expectations through timely reports to product development / PMG team.</li><li>To know competitors activities, new product plans and prepare strategy to counter the same.</li><li>To train, motivate and develop the channel partners and their sales team.</li><li>To develop the market through host of BTL activities most suited for that market and segment</li></ul> Requirements: <ul><li>Education – BE/MBA&nbsp;</li></ul> Skills: <ul><li>Sales Planning</li><li>Manpower Management&nbsp;</li><li>Product Knowledge &amp; Application&nbsp;</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Role Overview: <ul><li>The Investment Research Analyst is responsible for providing thorough and insightful analysis of various investment opportunities, markets, and financial instruments.&nbsp;</li><li>This role involves conducting in-depth research on financial markets, industries, companies, and macroeconomic trends to support investment decisions for clients or the firm’s portfolio. The individual will create reports, model financial data, and track performance, helping investment teams and clients make informed decisions.</li></ul> Responsibilities: Market Research &amp; Analysis: <ul><li>Conduct comprehensive research on global and regional markets, industries, and companies to identify investment opportunities and risks.</li><li>Analyze economic data, financial statements, industry reports, and other relevant information to forecast market trends and economic conditions.</li><li>Monitor market movements, economic policies, geopolitical events, and other factors affecting investments.</li></ul> Financial Modelling &amp; Valuation: <ul><li>Build and maintain financial models to assess the value and potential of investment opportunities.</li><li>Perform valuations of companies using various techniques such as Discounted Cash Flow (DCF), Comparable Company Analysis (CCA), and precedent transactions.</li><li>Analyze earnings reports, balance sheets, cash flow statements, and other financial data to assess the financial health of companies.</li></ul> Investment Strategy Development: <ul><li>Collaborate with senior analysts and portfolio managers to develop investment strategies based on research findings.</li><li>Provide recommendations on investment decisions, such as buying, holding, or selling securities, and suggest portfolio diversification strategies.</li><li>Support portfolio management teams by providing regular updates on market conditions, stock picks, and trends.</li></ul> Report Writing &amp; Communication: <ul><li>Prepare and present detailed investment research reports, presentations, and executive summaries for stakeholders, clients, or senior management.</li><li>Communicate research findings and investment recommendations clearly and effectively to non-technical stakeholders.</li><li>Create and maintain regular market and investment performance reports for clients and senior management.</li></ul> Client Interaction &amp; Relationship Management: <ul><li>Interact with clients to understand their investment goals and risk tolerance, and provide insights and recommendations accordingly.</li><li>Respond to client inquiries regarding portfolio performance, market trends, and investment opportunities.</li><li>Participate in meetings and presentations with clients to discuss investment strategies and market outlook.</li></ul> Portfolio Monitoring &amp; Performance Evaluation: <ul><li>Continuously monitor the performance of investments in portfolios and provide updates or adjustments based on research findings.</li><li>Track market conditions and assess how changes in economic conditions or company performance impact investment portfolios.</li><li>Evaluate the risk and return profiles of investments and suggest adjustments or rebalancing as needed.</li></ul> Risk Assessment: <ul><li>Assess the risk factors associated with investments, including market risk, credit risk, and operational risk.</li><li>Identify potential risks and their impact on the overall investment portfolio, and develop strategies to mitigate those risks.</li><li>Monitor and report on changes in risk metrics, such as volatility, correlations, and market sentiment.</li></ul> Staying Updated with Industry Trends: <ul><li>Continuously stay informed about industry trends, economic developments, and regulatory changes that could impact the investment landscape.</li><li>Regularly update knowledge of financial markets, securities, and asset classes.</li><li>Participate in conferences, webinars, and other professional development opportunities to enhance industry knowledge.</li></ul> Requirements: <ul><li>Essential Qualifications : CA (Chartered Accountant), MBA (Finance), or equivalent.</li><li>Additional qualification in CFA (Chartered Financial Analyst) or FRM (Financial Risk Manager) will be considered an advantage.</li><li>Experience: Minimum 5 years of relevant experience in finance, investment analysis, or capital markets.</li><li>Knowledge of Debt and Equity Markets: A strong understanding of both debt and equity markets.</li><li>Capital Market Instruments: In-depth knowledge of various investment products like:</li><li>Mutual Funds</li><li>PMS (Portfolio Management Services)</li><li>INVITs (Infrastructure Investment Trusts)</li><li>REITs (Real Estate Investment Trusts)</li><li>AIFs (Alternative Investment Funds)</li><li>Insurance products</li><li>Regulatory Understanding: Familiarity with the regulations governing the mutual fund, PMS, and insurance industries.</li><li>Analytical &amp; Report Writing: Proficiency in analysis, along with the ability to create clear, concise, and well-structured reports.</li><li>Communication Skills: Excellent oral, written, and presentation skills.</li><li>Ability to clearly articulate complex financial concepts to both technical and non-technical stakeholders.</li><li>Proficiency in MS Office: Strong command over Microsoft Office Suite, especially:</li><li>MS Excel (for data analysis and financial modeling)</li><li>MS Word (for report writing)</li><li>PowerPoint Presentation (for creating presentations)</li><li>Independent Performer: Ability to work autonomously with minimal supervision.</li><li>Multitasking Ability: Capability to manage and prioritize multiple tasks simultaneously.</li><li>Performance Under Pressure: Proven ability to meet deadlines and perform under high-pressure situations.</li><li>Client Management: Prior experience in managing client relationships and delivering excellent customer service.</li></ul>

Responsibilities:&nbsp;<ul><li>Lead the sales back-office team in maintaining accurate and up-to-date sales agreements and service portfolio.</li><li>Lead the accounts receivable team in building and delivering accurate and timely customer invoices.&nbsp;</li><li>Review invoices prior to issuance to ensure that they are correct, adhere to company policies, and are following contract terms and accounting standards.</li><li>Drive and refine collections procedures and strategies to maintain and reduce Days Sales Outstanding (DSO).</li><li>Oversee the application of cash receipts and posting. Actively reconcile payments and resolve any discrepancies in a timely manner.</li><li>Coordinates the sales and Accounts Receivables team to resolve any customer billing escalations. Work with the accounting team to identify and reserve for bad debt appropriately.</li><li>Evaluate, suggest, and manage credit limits for both new and existing customers and identify any credit risks.</li><li>Establish and nurture robust relationships with customers to address billing inquiries proactively and facilitate prompt payments.</li><li>Work closely with the revenue team on billing flows from Salesforce, and with the implementation team to coordinate on invoicing, in line with company service level agreements and terms and conditions.</li><li>Compile and present comprehensive weekly accounts receivable reports to drive insights on aging, collections performance, and cash flow forecasting.</li><li>Identify opportunities for process enhancement and automation within the accounts receivable domain.</li><li>Spearhead, participate in, and execute initiatives to streamline workflows, increase efficiency, and elevate accuracy (inclusive of process changes and/or system migrations).</li><li>Other duties or functions as may be needed and assigned.</li><li>Perform periodical tasks relating to the function (reconciliation, reporting, and review).</li><li>Assist with the coordination of Internal Audit.</li><li>Maintain Internal Control documentation in the best order.</li></ul> Requirements: <ul><li>Bachelor’s degree in accounting, Finance, Business, Economics, Math, or a related field.</li><li>A minimum of 7 years of progressive experience in Sales and Accounts Receivable roles, including a minimum of 3 years in a supervisory or managerial capacity.&nbsp;</li><li>Strong understanding of Accounting and Financial Reporting.</li><li>Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.</li><li>Proficiency in using advanced accounting software (ERP and/or Accounts Receivable software systems; knowledge of SAP Cloud is a plus).</li></ul>

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Role Description:The Marketing Assistant role plays a pivotal role in Europe and Pacific Developed markets (EPDM) zone team. The position lies within the Growth HQ of the EPDM Zone and is located in our office in London.The position reports into the Brand Lead for EPDM. This position presents an excellent opportunity for individuals currently serving in marketing assistant or coordination roles. The primary focus of the role will be on the Heinz brand, with additional responsibilities extending to support other growth brands such as Tingly Ted’s. As a Marketing Assistant you would be working alongside brand marketing, category and insight teams, ensuring successful delivery of budget forecasts, leading day-to-day team organisation, and supporting teams on big bet initiatives. Responsibilities:Brand budgets ownership: full management of collective EPDM budgets, ensuring the successful delivery of budget forecast and supplier payments. This includes raising purchase orders on behalf of the team, and managing approvals and invoice queries. Budget reporting and analysis: monthly reporting and ad hoc analysis of team budget trackers to senior leadership. Vendor system management: work closely with the procurement team to set up new vendors, including contract & system registration and renewal. Administrative & organisation: efficiently and autonomously handle day-to-day team administrative & organisational tasks. This can include registering external visitors to the office, arranging couriers, placing sample orders, and organising team events. Support marketing team: work in partnership with the marketing teams to execute marketing plans for new launches and campaigns. Tasks can include leading internal launches, eventing, and presenting to senior management. Requirements:Competent in Microsoft Excel, ability to use most common formulas and functions (SUM, Average, VLookup, Count and IF), create charts and graphs, and use data tools to add filters and complex sorts to a spreadsheet. Experience in creating pivot tables are a plus.     Competent in Microsoft Word & Powerpoint.Additional experience with other platforms such as SAP desirable.Pro-active & Can-do mentality.Proficiency in English, other European languages are a plus.Professional Attributes        Analytical - We’re a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.Project management skills - Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.Communication Skills - People are easily be exposed to senior management, no matter their level. Therefore, it’s important to have excellent interpersonal skills, to take care of all kinds of different collaborators.Ability to Simplify - We like to keep it simple. And to implement fast. Your simplification skills will be highly appreciated, when providing simple solutions dealing with sophisticated challenges.What We Offer You:An ambitious employer; we only want the best for you;A fast career track like only few other companies can match;A competitive salary and excellent bonus structure (above market);Permanent contract; for we believe in doing big bets on people;Always room for new insights; if you have an idea, please let us know, and we can set it in action!

Responsibilities:Support Business Development Specialist/Consultant on business development process from market analysis, screening and evaluation of opportunities including strategic fit assessments, developing key business principles, managing due diligence execution, performing risk assessments, developing and negotiating term sheets and definitive transaction agreements through to transaction closure and integration planning. Progress opportunities and transactions through the company’s defined stage-gates, and prioritize investment proposals against internal investment criteria and corporate strategies.Support downstream business development activities including: (i) creating and developing partnerships along the downstream value chain in refining, petrochemicals, marketing including wholesale & retail, logistics and storage; (ii) developing business proposals; (iii) identifying risks with mitigation plans; and (iv) identifying suitable partnership strategies and business models to maximize value creation for the company. Support business portfolio optimization and identify synergies between assets and affiliates; manage development and negotiations of commercial agreements; provide administrative direction to junior Business Development Analysts in reviewing legal documents which include head of terms, memorandums of understanding (MoU), letters of intent (LoI), cost sharing agreements, joint venture agreements, shareholder agreements, share purchase agreements, feedstock supply agreements, product supply and offtake agreements. Additionally, pursue opportunities for product marketing and technology licensing, as applicable.Participate in developing techno-economic analysis, financial analysis and valuations of target assets including familiarity with the different valuation methodologies (discounted cash flow (DCF), trading multiples and precedent transactions). Develop negotiation and transaction/project execution strategies.Utilize available market data to develop market and sector analysis, and competitive landscape assessments as part of proactive origination of opportunities.Prepare management briefings, board papers and presentations.Requirements:Bachelor’s degree in Engineering (Chemical preferable, or other disciplines), Business, Finance or Economics. MBA or a relevant advanced degree is strongly preferred. Professional Certifications (preferred): Project Management Professional (PMP), Certified Financial Analyst (CFA) and Certified Management Accountant (CMA).Minimum of 9 years of professional experience in downstream business development, with a strong track record of technical, economic and commercial experience in downstream businesses such as refining, petrochemicals, marketing (wholesale & retail), lubricant, logistics and storage, with a deep understanding of associated operations, optimization and value-chain integration.Excellent communication skills both verbal and written, and demonstrated experience navigating and influencing complex internal stakeholder groups and negotiating with prospective partners and service providers to ensure successful business outcomes for the company.Good grasp of international business and cross-cultural professional practices.Demonstrated experience in executing term sheets and definitive agreements typical in downstream transactions, along with management of post-transaction integrations, setup and readiness.

Skills

Industry

Location

Jobtitle

11 invoice to cash Jobs found

Customer Service Associate Manager

Customer Service Representative - SAP

Textile - Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Customer Account Manager

IR Analytical & BFSI - Research Analyst/Senior Research Analyst

Supervisor Sales & Accounts Receivable

Customer Service Manager

UK Marketing Assistant

Downstream Business Development Lead

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

11 invoice to cash Jobs found

Customer Service Associate Manager

Customer Service Representative - SAP

Textile - Manager

Sales Manager – ILCV (Intermediate & Light Commercial Vehicle 10 to 18 tonner)

Customer Account Manager

IR Analytical & BFSI - Research Analyst/Senior Research Analyst

Supervisor Sales & Accounts Receivable

Customer Service Manager

UK Marketing Assistant

Downstream Business Development Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.