Customer Care Manager

127202 / 127203 Customer Quality Engineer

Associate I, Quality Operations

ASC Environmental Coordinator

Rotating Equipment Engineer

Instrument Engineering

Process Engineer Technical Operation

Process Engineer - Sulfur Recovery / Sour Water Stripper

Power Systems Reliability & Asset Integrity Engineer

Validation Engineer

Responsibilities: <ul><li>Analyse the technical complaints of the vehicle in the field visits.</li><li>Rectify defects in vehicles / overhaul aggregates.</li><li>Maintain and handle internet-based warranty.</li><li>Ensure implementation of service processes at channel partners.</li><li>Joint Investigation along with vendors.</li><li>Development of secondary channel.</li><li>Feedback on companies as well as competitors’ products.</li><li>Training of service managers.</li><li>Work out special service support for strategic customers with channel partners.</li><li>Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.</li><li>Secondary network for spare parts sales.</li><li>Guide channel partners for manpower/facilities/equipment optimisation.</li><li>Ensure profitability of workshops of channel partners.</li><li>MIS on service.</li><li>Spare parts inventory management.</li><li>Manging service guarantee at the dealership.</li><li>Monthly visit to ASC and monitor his performance along with ASC coordinator.</li><li>Service camps on monthly basics.</li><li>Monthly visits to customer and update M Response data</li></ul> Requirements: <ul><li>Technical knowledge of BS6 Products</li><li>Exp. in Commercial Vehicle Segment</li><li>Exp. in Dealership Management/Field Service Management</li></ul>

Responsibilities: Customer Quality Complaint Handling: <ul><li>Customer complaint initial check, on site investigation, CSR quick check &amp;support, strong driving ability to deliver solution for customer</li><li>Quick initial response or containment actions for customer</li><li>Publish complaint to company manufacturing plant and timely follow up</li><li>Internal 5D/8D driving / evaluation / on time deliver to customer</li><li>External 8D release and report to customer</li><li>Timely progress tracking, update and in time escalation</li><li>D6/LL/RA/CTP verification to make sure 8D effective closure&nbsp;</li></ul> Capability in Application &amp; Engineering:&nbsp; <ul><li>Good understanding of OEM production line assembly process</li><li>Strong problem solving ability &amp; tools capability like FTA, DOE...</li><li>Engineering basics such as GD&amp;T, good product &amp; application knowledges.</li><li>Sensitiveness to study/bench marking solutions from other competitors</li></ul> General quality topics coordination (internal &amp; external): <ul><li>Green scorecard driving with responsible key customers</li><li>Take leader as the pliot CQ leader for Chery, responsible for continues quality improvement coordination and regular meeting &amp; communication with various customer SQM interfaces.</li><li>Customer visit, CTP identify, proactive customer reporting &amp; quality workshop…coordination &amp;lead</li><li>Coordinate Training/Meeting/Audit/Quality documents...requested by customer&nbsp;</li><li>Manage the on site service people in Chery Wuhu, to deliver excellent service to customer</li></ul> Quality Data Analysis and Reporting: <ul><li>Maintain customer quality data in system/worksheet, timely tracking &amp; monitor.</li><li>Data analysis and reporting, performance tracking, improvement opportunity identify and driving.</li></ul> Requirements: <ul><li>Full-time degree or diploma holder</li><li>Minimum 3 years of customer quality experience </li><li>Previous exposure from automotive industry is preferred</li></ul>

Responsibilities:The Quality Associate I, Operations is responsible for actively participating in “on the floor” Quality activities during product manufacturing and/or packaging.Quality activities include product sampling and inspection, area clearance to confirm process readiness, and non-conforming event support to resolve in-process issues.Communicates to multiple departments and supervision to provide timely process and issue updates.Identifies and escalates issues or problems to appropriate supervision. Participates as a team member on cross-functional teams.Participates in reviews and structured processes for continuous improvement.  Quality Operations:Performs physical inspection of in-process and finished product samples as assigned and according to the production schedule.Collects samples from manufacturing and packaging according to the defined Batch Production Record and procedure requirements.Becomes competent in processes: Weighing, Blending, Granulation, Compression, Coating, Encapsulation, Packaging.Follows internal processes related to controlled substances.Performs GMP related verifications such as line clearances, cleaning, room inspection, and materialsCollects and appropriately labels packaging retain samples, and submits to the archive storageMay execute computer data entries in CME, JDE, LIMS, and/or department databases.Collects retain samples and performs sample evaluation for Annual Product Review.May backup third party product review/release.Perform sampling of Active Pharmaceutical Ingredients, excipients, and packaging components for release testing.Non-conforming events:Responds to and escalates events identified during production to Quality Management.Participates in investigations with the Rapid Response Team as needed.Process Improvement:Collaborates with Manufacturing and Quality partners to identify and implement improvements.Compliance:Conducts GMP walkthroughs of facilitiesLearns how to perform in-process audits to identify adherence to SOPs and BR requirements.Actively participates in training events, and maintains currency with assigned training requirements.Safety:Follows all procedures to ensure a safe and compliant work environment.Requirements:Education & Experience:High school diploma or equivalent with 2-4 years of relevant industry experience (Oral Solid Dose pharmaceutical manufacturing and Quality Assurance experience preferred)Ability to communicate and work with teams.Attention to detail.Strong documentation skills.Ability to read and interpret SOPs and function within the scope of procedures.

Responsibilities:Implements the corporate environmental policy and monitors compliance, whilst staying current with all applicable Company and National environmental regulations, standards, procedures, and guidelines as well as all Saudi environmental, environmental health and industrial hygiene programs.This includes the supervision and coordination of local surveys and sampling, the interpretation of measurement results, and reviewing (and commenting) environmental aspects of contract documents as well as monitoring the environmental performance of contractor operations.Responds to concerns and requests for information from EPD, and obtains technical advice from EPD as needed. Provides regular input to management on KPIs and other indicators used to monitor environmental and health performance.Recognizes the process and techniques used to identify, analyze and manage environmental risks as a result of business operations.Organizes and participates in major surveys such as Environmental Performance Assessments (EPAs), Naturally Occurring Radioactive Material (NORM) surveys, Occupational Health Hazard Assessments (OHHAs), HAZCOM Assessments, Chemical Handling Assessments, Waste Management Compliance Audits, and Environmental Health surveys.Actively seeks to resolve any findings from these surveys.Provides follow-up information and updates reports to EPD as required.Coordinates all EMS-related activities within the organization as appropriate, including the development of environmental objectives and indicators, tracking of performance and costs, and record-keeping and reporting functions.Requirements:Bachelors degree (or higher) in Environment or in Chemistry, Biology, civil engineering with Environment related experience or MSc in EnvironmentOver 10 years in Oil and Gas industry environment related experience.Experience in handling projects/tasks related to waste management, water conservation, energy efficiency. EMS ISO:14001 certificated or Experience in leading/conduction EMS audits & other environment related auditsProficiency in English (Read and write)Proficiency in preparing & presenting environmental reports and presentations.

Responsibilities:As the successful candidate you will be required to perform the following:Provide technical support to the operation team during the entire lifecycle of the rotating equipment, analyzing their performances, operative conditions and boundaries, in order to guarantee reliable and safe operations.Troubleshoot rotating equipment failures & performance.Utilize knowledge and familiarity with the international standards in order to improve the equipment performance.Implement best-in-class solutions pertaining to the rotating equipment, as foreseen by international standards and other internal company standards.Lead efficiency improvement initiates, upgrading programs, & projects in the field of rotating equipment.Provide technical solutions whenever the machines experience failures, utilizing sound maintenance strategies to analyze, address and rectify the root causes in order to prevent reoccurrences.Propose changes in operating modes, or technological improvement, or maintenance strategies implementation, in order to support the company vision of continuous improvement throughout collaboration and people conversation.Requirements:You must have a Bachelor degree in Mechanical Engineering.You should have a minimum of 10 years’ experience in the rotating equipment discipline, with at least five years of relevant experience in the field of troubleshooting & assessments.Thorough knowledge of engineering practices and economic principles, calculation methods, design details, and international codes, standards and specifications, including API610, API 617, API 692, API 691 are required.Familiarity with the basic investigation tools and techniques like FRACAS, RCA, and TAPROOT is an added value.

ResponsibilitiesYou will be required to perform the following:Conduct performance and compliance assessments for gas plants control systems and instrumentation and generate related reports.Participate in field investigation and troubleshooting activities when needed and provide recommendation to restore control systems.Conduct technical evaluations of control systems and instrumentation purchases.Perform engineering studies.Requirements:As successful candidate you must have a Bachelor's degree in Electrical/Computer Engineering with minimum of (15) years of experience as field technical support, in the Oil/Gas industry.The candidate is expected to have hands-on experience and in-depth knowledge of Distributed Control Systems (DCS), Emergency Control Systems (ESD), field sensors and measurement devices, control valves, safety valves, and process analyzers. It is also expected to have minimum knowledge of cybersecurity requirements for control systems and network.The candidate is expected to have knowledge of drawings and international standards related to control systems, instrumentation, and electrical systems.

Responsibilities: Perform Tech Transfer activities for CMO products with minimum guidelines specifically for liquid, powder filling, soft gel and semi solid that consist of designing, planning, conducting review of pre-formulation, formulation, and process development activities as well as scale-up trials.Prepare and execute engineering study protocols, manufacturing and packaging experimental / feasibility study / validation batch records and protocols and complete interim and / or final summary reports for marketed and new products. Analyze statistical data from qualification, product or functional specifications to determine conformance with standards and established quality requirements.Write and execute experimental and validation protocols as per related SOPs and assure that acceptance criterion related to experimental and validation protocols are met.Write and execute experimental and validation reports as per related SOPs and assure that acceptance criterion related to experimental and validation reports are met.Initiate change control for new products, site transfer products and changes related to the process improvement with appropriate justification. Lead investigations, write investigation reports with appropriate scientific understanding, as required upon failures to meet protocol acceptance criteria.Author and review investigation reports, protocols, batch records and CMC documentation.Lead projects by use of appropriate project management tools, provide timely updates to management on the status of various projects.Lead and execute material changes, process changes and cost reduction projects.Performs other related duties as assigned.Provide technical training and assistance to others.Requirements:A Bachelor’s in Chemical Engineering preferred.Experience with manufacturing liquid, cream, gel, powder filling, soft gel etc preferred.Proficiency with statistics (using Minitab) preferred.Experience using Excel for data mining and analysis is must.

Responsibilities:Review and monitor the performances of existing SRU & SWS facilities through key performance indicators (KPIs) representing the process plant’s optimum operability, profitability, reliability, and process safety. Issue quarterly SRU & SWS performance benchmarking reports highlighting the KPIs, analysis, and performance improvement recommendations.  Monitor and support the facilities in implementing the recommendations and closing the gaps identified in the quarterly performance benchmarking reports.  Conduct benchmarking and best practices exchange workshops internally among Global Manufacturing facilities (wholly-owned and affiliates) having SRU & SWS process technologies. Execution and deliverables of the workshops will be based on Benchmarking & Best Practices Exchange Agreement among Global Manufacturing facilities.  Issue by-monthly SRU & SWS technical best practices bulletin for sharing within Global Manufacturing facilities. Provide on-demand remote and/or field technical advisory support to Global Manufacturing facilities on matters concerning the operation of SRU & SWS which may include but not limited to process troubleshooting, start-up and shutdown activities, capacity test runs, technology pilot testing, and process design. Issue service report for every support activity provided highlighting the facilities need, actions taken, results, and lessons learned. In collaboration with Global Manufacturing facilities engineers, propose cost optimization or process improvement initiatives focusing on ‘low-hanging fruits’ with no or minimal capital investment required, through operational adjustment or design modification. Conduct internal assessments on SRU & SWS process engineering standards using  engineering standard references. Highlight any deviations or better standards applied by affiliates for endorsement to facility management or  Central Engineering. Support the implementation of relevant engineering standards to SRU & SWS across Global Manufacturing upon each facility management’s approval. Act as the Admin Area overall coordinator for cascading and driving Global Manufacturing and Corporate programs to the operating facilities for execution and effective monitoring. Participate in Business Plan development and coordinate with stakeholders for any capital investments on assigned process units and support techno-economic evaluations. Recommend and coordinate proven technology deployments in SRU & SWS process units. Liaise with Global Manufacturing Excellence-Manufacturing Technical Support Division and Engineering Services for any technology assessment and piloting support. Participate as subject matter experts on external benchmarking with 3rd party entities, which include but not limited to, Japan Cooperation Council Petroleum (JCCP) and Gulf Downstream Association (GDA). Participate in SRU & SWS hazard operability (HAZOP) and safety integrity level (SIL) studies as required by operating facilities. Participate in incident investigation activities concerning SRU & SWS process technologies as required by operating facilities. Act as overall coordinator on any SRU & SWS data required by Global Manufacturing Affiliate Affairs from  wholly-owned facilities.Requirements:You must have a Bachelor’s degree in Chemical Engineering or related specialization. An advanced degree is preferred.You should have a minimum of 15 years total refinery or gas plants process units experience (process engineering and operations) with at least 10 years’ experience in handling SRUs/TGTU/SWS plants.Exposure to different SRU/TGTU process licensor technologies is a plus.

Responsibilities:Lead initiatives and technologies intended to enhance and shorten our power restoration time.Leads and recommends new continuous improvement solutions for installations or modifications to improve existing facilities.Support power system operating areas to restore the power during the tactical response plan activation.Oversees all PS capital assets and mobile assets conditions and report to needed action to Power system Operating.Promote the introduction of appropriate new technology and techniques associated within area of expertise.Communicate complex issues associated with area of expertise in a clear and concise manner both verbally & in writing.perform Technology project packages development.Collaborate with internal stakeholders and ensure that SA’s current & future requirements are clearly addressed and communicated.Support technical consultation meetings with External OEM’s, Vendors, contractors and service providers of Mobile Assets regarding operational performance, design compliance and maintainability.   Implement compliance with SA and other international standards such as IEC, IEEE, ANSI and BS.Lead and contribute to incident investigation tasks.Represent SA on national and international technical committees and fora as required.Develop and review tactical response plans. Performs inspections and witnesses tests on all SA Mobile substations and Lindesay towers.Inspects visually all capital assets across PS to ensure their healthiness Requirements:The successful candidate should hold a minimum of Bachelor Degree in Electrical Engineering preferably power engineering working on High Voltage Power Systems Electrical Equipment. Ten (10) years of experience in Oil & Gas, Petrochemical Industry or Power utility in the field of Power Systems Reliability & Asset Integrity Management. Shall have hands-on field experience in power equipment maintenance and operation.Shall have a solid experience and knowledge in substation equipment design, testing, installation, commissioning, as well as having wide knowledge in O&M new technologies. Familiar with emergency preparedness and power business continuity programs.ertified in Business Continuity Management (BCM), Certified Enterprise Risk Management (ERM).      Demonstrate specialist skill level of design and operation of Medium and High Voltage Power Equipment.The ability to build and develop effective relationships with internal and external contacts, including good written and oral communication skills. Requires strong awareness of resource management, such as system access, safety, contractor and manufacturing capability.Requires effective influencing skills and the ability to apply this capability in a global matrix organization.Good problem solving, decision making and analytical skills.Good knowledge in Mobile assets maintenance, transportation, and Pre-commissioning. 

Responsibilities:The Validation Engineer works alone and as part of the Engineering Department to author and execute IQ/OQ/PQ protocols, engineering studies, facility qualifications and other documents related to production and business systems.They will also be responsible for engineering and maintenance projects, such as repairs, upgrades or replacements as the need arises.They will work with quality, technical operations and production to identify and resolve issues. Adhere to all company and cGMP procedures as well as applicable safety regulations.Author change controls, SOPs and protocols.Protocols o Generates and executes validation protocols, and summarizes studies to ensure compliance with manufacturer and SPI specifications, with current Good Manufacturing Practices, and national standards.Responsible for confirming all communicated validation plans to applicable management.Provides technical assistance in the form of rationales or validation studies.Responsible for effectively adopting modern validation techniques, current industry practices, risk management principles, science-based approaches and a strong understanding of processes and equipment.Troubleshoots and resolves issues as needed.Manage multiple projects with competing deadlines.Manage external resources to complete tasks outside SPI’s capabilities. Manage approvers of documents and procedures and ensure timely closure of tasks.Manage project-related Change Requests form initiation through closure, including presentation to Change Control Committee.Assist with deviation investigation and identify areas for CAPAs as needed based on root causes.Source and procure equipment, supplies and other materials as needed.Develop and maintain cross-functional relationships. Requirements:Bachelor of Science in Engineering or Science discipline preferred.Experience in pharmaceutical (i.e. Validation/QA or R&D), medical device, biotechnology industries.In-depth knowledge of the pharmaceutical plant operations is an asset.Proficient in Microsoft Word, Excel, Power Point, Project, AutoCAD and other software relevant to the performance of the JobExperience authoring change controls in Trackwise or other management system.Experience authoring SOPs in MasterControl or other management system.Integrity – Works with integrity and ethically; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Collaboration – Works well in group problem solving situations; Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. People – Treats people with respect; Keeps commitments; inspires the trust of others; Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.Responsive – Identifies and adapts to priority issues as they arise; Communicates with management and team members effectively; Works quickly and efficiently.Proactive – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.Organized – Tracks deadlines and adheres to schedules; Writes clearly and informatively; Presents numerical data effectively.Learning Mindset – Adapts to unfamiliar situations as needed; Open to new ideas and methods; Readily familiarizes self with new equipment and processes.Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.Climb ladders and work in high, precarious places up to elevations of 75 feet.Regularly exposed to work near moving mechanical parts.Exposed to wet or humid conditions.Exposed to outdoor weather conditions.Regularly exposed to high noise environments.Exposed to extremely dusty environments.Exposed to chemicals used in the manufacturing process.

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Jobtitle

14 investigation Jobs found

Customer Care Manager

127202 / 127203 Customer Quality Engineer

Associate I, Quality Operations

ASC Environmental Coordinator

Rotating Equipment Engineer

Instrument Engineering

Process Engineer Technical Operation

Process Engineer - Sulfur Recovery / Sour Water Stripper

Power Systems Reliability & Asset Integrity Engineer

Validation Engineer

WhiteCrow
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Skills

Industry

Location

Jobtitle

14 investigation Jobs found

Customer Care Manager

127202 / 127203 Customer Quality Engineer

Associate I, Quality Operations

ASC Environmental Coordinator

Rotating Equipment Engineer

Instrument Engineering

Process Engineer Technical Operation

Process Engineer - Sulfur Recovery / Sour Water Stripper

Power Systems Reliability & Asset Integrity Engineer

Validation Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.