Customer Service Assistant Manager

Manager Business Intelligence

Account Executive

FSQ Assistant Manager

Head of Security Management

MIS Specialist

Supply Chain Specialist

Finance & Controlling Manager

Project Engineer (Process / Chemical)

Mechanical Piping Engineer

Responsibilities:Serve as a liaison for the customer when interacting within Customer Service as well as Sales, Commercial Operations, Distribution, Finance, and other departments.In addition, have a high-level understanding of the general processes within the departments and how they interrelate to Customer Service and impact other internal stakeholders.Provide support within Customer Service, responding to customer requests, inquiries, etc.In a compliant, expedient, and professional manner, with ability to manage or coordinate all inquiries to achieve complete resolution and full customer satisfaction.Aid in the managing and processing of orders received via various communication channels in a prompt and correct manner.Exercise full authority to perform pricing review in preparation of order entry, enter orders directly into SAP environment, and aid in maintaining a central customer database.Seek continuous process improvements to enhance department productivity and customer service performance.Investigate and resolve customer submitted claims, including but not limited to shortages, damages, overages, failure to supply.Prepare and present a variety of reports, including explanation of variances, significant trends, and recommendations for change or resolution.Preparing ad hoc service and sales related reports for internal and external customers.Work with internal teams to ensure compliance with client performance guarantees, and regulatory or accreditation standards.Assist in managing complex customer issues escalated by team members.Participate in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues.Participate in training and follow in various SOP’s trainings (company & departmental) and perform other departmental duties as assigned.Requirements:Bachelor’s Degree from an accredited college or university and/or equivalent experience.7+ years experience in the pharmaceutical industry.7+ years experience in a Customer Service-related environment.Proficient with Microsoft Office Suite (Heavy Outlook & Excel Usage).SAP knowledge required.Controlled Product Experience preferred.Knowledge of all aspects of customer service etiquette.Ability to enter, prepare and analyze data accurately.Experience with SAP OTC TCodes.Understanding of regulatory agency requirements and how they affect our daily functions.Demonstrated ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet deadlines, and diligence as related to details.Strong interpersonal, verbal, and written communication skills, including the ability to communicate clearly, effectively and professionally with customers and all levels of the organizationSituational analysis and independent thinking skills.Exceptional attendance required to meet ongoing departmental and customer demands.Flexibility to work in a team setting or independently, depending on needs of the department.Ability to execute projects, both individually and cross-functionally.Ability to work with minimal direction, rapidly understand the context, the task and take quick initiative to resolve problems.Strong ability to organize, prioritize, and manage time effectively.History of improving processes and increasing efficiencies.Results driven.

Role Description:We are looking for a strategic thinker and leader for this role, someone who is passionate about using data to inform and shape company decisions and strategies.You will also be responsible for hiring , coaching and training (new) team members.This includes coordinating resources and activities to achieve project goals.You will also dare to voice your opinion within the organization and steer where you can. Responsibilities:As a Business Intelligence (BI) Manager, you will lead data and analytics strategy, guiding Business Intelligence & Customer Analytics (BICA) team to deliver insights that drive decision-making and business success.You will lead a diverse team of six with different nationalities spread across Belgium and the Netherlands. As the leader of the BI team, you will set an overarching roadmap for data and analytics initiatives.Central to this is bringing the two country teams together into a common team. The role also includes full responsibility for managing the entire stack for delivering our data products, with the BI Manager directly supervising the BI & Analytics team to ensure these products are delivered successfully and on time. Team Guidance and Coaching: Support and guide the BI team in daily activities. You help set priorities and monitor the quality of the work delivered. Assist in the development of team members through coaching, knowledge sharing and training. Stakeholder Communication: Working with internal stakeholders to understand their information needs and translate them into BI solutions. By building bridges to the various stakeholders, you know how to further embed the use of the products delivered by the team in the organization Data Analysis and Reporting: Developing data products that seamlessly connect to the strategic initiatives within the organization. The dashboards and reports that you and the team build and implement provide (senior) management with the insights to make data-driven decisions. Providing customer, market and competitive analysis for our product roadmaps and improving our services. Data Governance and Quality: Ensure data accuracy and integrity by monitoring data quality KPIs together with data stewards in the business. Implement and enforce data governance practices. Use of Analytics Tools and Technologies: Manage and optimize analytics tools and technologies. Assist in the integration of the analytics platform and BI systems with other business information systems. Our Offer:You will join an enthusiastic international team, where there is room for your own input and where creativity is encouraged.A market-conform salary and an attractive package of fringe benefits (meal vouchers, eco vouchers, group insurance, home working allowance, etc.) and more than enough vacation daysto recharge your batteries;Freedom in how, where and when you work: flexible hours, up to 3 days a week working from home and 2 newly renovated office locations to choose from, namely Mechelen and Hasselt.There is a slight preference for Hasselt because this is the location of your Belgian colleagues;Our client invests permanently in the growth and competences of its employees and wants to give them every opportunity to develop.

Responsibilities: Make sure every customer gets the best from our comprehensive logistics service.Deliver first-class account management and savvy pitches for new business.Provide engaging presentations and seamless onboarding for new customers.Manage the end-to-end sales process.Forecast and analyze sales to keep colleagues in the loop.Requirements: A solid B2B sales background.If you’ve worked in supply chain and logistics, so much the better.Problem-solving and time management skills.Impressive customer focus and ability to develop comprehensive product knowledge.A natural way with people and instinct for knowing how to exceed expectations.A full, clean driving license (for at least two years).You must be aged at least 21 due to our car insurance scheme.

Responsibilities:To ensure compliance to External Manufacturing quality processes to conduct assessment through QRMP/ Technical audit.To manage and resolve FSQ issues in External Manufacturers in the portfolio of responsibility.To liaise with other External Manufacturing team in the BU, to ensure a coordinated and optimized supplier approval strategy.To ensure that all approval/audit schedules in the portfolio are up to date based on risk assessments.To ensure that risk reduction/ cost reduction programs are implemented and effective.Ensure all External Manufacturers have been assessed against Platinum Rules and drive to 100% compliance with stakeholders.To perform assigned tasks in accordance with all FSQ, Environmental, Health & Safety and Ethical & Human Resource Policies, programs and goals.Serve as the primary Quality resource for Export requirements from product concept through manufacture and distribution. Maintain the standard procedures to be a guideline for SSEA&HK quality and food safety management.Serve as liaison between the Export business team, Export-manufacturing facilities and the Quality community, including both elevating awareness of the Export product portfolio within R&D and ensuring the Export team is aware of key BU projects that may impact the Export portfolio.Collaborate with R&D, Quality, Manufacturing, and Operations colleagues across multiple BUs and Regions to maximize on-going quality standards.Manage tracking and resolution of Export quality issues and customer and consumer complaints.Safeguard brand equity both domestically and internationally through continuous improvement in Quality and Food Safety systems and effective risk management.Interpret evolving Export (country and customer) requirements to provide guidance to business team and quality to understand impact of changes to current Export portfolio and ongoing projects. Serve as a partner to the cross functional team by staying abreast of Quality policy developments and identify opportunities and implications to the business.Support and risk assess requested product claims of existing products in new markets.Requirements:Minimum 5 years relevant Quality Management experience.Qualified ISO 9001:2000 Lead Assessor (or equivalent GFSI std.)The job holder must have passed a recognized HACCP training course to Intermediate or Advanced level.Educated to degree level or equivalent in a scientific or technical discipline

Job Purpose:Manage and lead a team of managers, technical and support staffs of IT Security Department in order to secure and control the systems, networks, applications and databases within The Banking Group of companies.Responsibilities:Oversee Group IIT Security Department for IT systems, networks, applications and databasesDevelop and implement IT Security Strategy plan for Banking Group of companiesPropose and seek approval for IT Security budget (Capex and Opex)Develop, maintain and implement IT Security Policy for Banking Group of companiesStrategize and reorganize IT Security Department in order to establish a proper process of “makers” and “checkers”.Recommend and implement new IT Security initiative to secure corporate and customer sensitive informationFacilitate IT Risk to ensure effective IT risk identification, mitigation and monitoringParticipate in IT projects to provide advice on security and compliance requirements.Manage compliance reviews of IT functions to ensure the state of compliance with legal and regulatory requirements, internal policies and standards.Manage the network security review and penetration test exerciseEnsure manuals are timely reviewed and safe-keeping of all policies and proceduresEnsure IT audit reports from internal and external auditors are responded and IT audit issues are tracked and rectified within the agreed timeframeEnsure compliance to mandates set out by electronic partners (VISA, Mastercard, AMEX and MEPS)Evaluate and implement proper security tools (SIEM, IDMS, DLP, etc) in order to mitigate the weaknesses in manual security controls as well as to promote an effective and efficient administrationOversees security technology areas like:FirewallsInternet surfing proxy serversIntrusion detectionAdvanced Persistency ThreatsAnti DDOS solutionsInternet Fraud SolutionsData Loss Protection solutionsDual control of ID and passwordsEnterprise password vaultsEscalation of user privilegesID managementSingle sign on Managerial (team/group responsibilities)Manage & provide leadership to a team of managers, technical & support staffsDecision maker at department level for all IT Security related mattersProvide guidance to IT Staff & Business User in complying to regulatory & audit requirementOrganizational (organizational responsibilities) including Strategic Cost Management and Financial GoalsRecommend & implement security architecture for banking Group of companiesSupport group wide IT Security requirement (Singapore, Vietnam, Hong Kong, Insurance & Investment Banking)Update security statuses to Senior Management at IT Security/Risk MeetingRequirements:Education/Qualification - Degree/Higher Diploma in Computer Science/ITExperience/Requirements - More than 10 years of supervisory and managerial experience in IT Security DepartmentSpecial Skills Interpersonal Skill , Leadership Skill & Time and Resource Management SkillCertification/Licensing Requirements:Certified CRISC (Certified Risk Information Systems Control) by ISACACertified CHFI (Certified Hacking Forensic Investigator) by EC-CouncilCertified ECSA/LPT (Certified Security Analyst) by EC-CouncilCertified CEH (Certified Ethical Hacker) by EC-CouncilCertified CISSP (Certified Information Systems Security Professional) by (ISC)2Certified CISA (Certified Information System Auditor) by ISACACertified CISM (Certified Information Security Manager) by ISACA

Responsibilities:Preparation of monthly MOR review data by getting details from the sales team consolidating the data & share with Commercial Head for final review. SALES (Plan Vs Actual)DEPLETION (Plan Vs Actual)SOHAvailabilityVisibilityGWP Deployment My Xinet analytics – as per KPIs by Amit (highlight variance)Monthly tracking of brand-wise & state-wise sales, depletion & SOH and variance analysis vs budget/FCST.Engage distributor MIS in regions directly, to allow Commercial Managers to be in field and not spend time at office in data collation  Sending sales report/data to IWSR once in a month (the 8th day is the deadline).Prepare Analytics now that we have 12 month dataAnalytics KPIs to be defined by Amit & Arnab as per MWB  Support commercial finance for trade schemes working & securing approvals before submitting the claims. Work with Regional Sales Team for coordination Planning:Trade Scheme (A&P/DD)Preparing of incentive plans with the support of the commercial director.GWP Scale Visibility Scale Templates are ready, need to collate data in relation to LYQuarterly Activation plans:Generate both periodic and ad hoc reports as needed.Domestic SKYYDomestic BulldogCompetition Pricing / Indexing Act as a coordinator between sales & commercial finance, as required as per SOPs.Create and maintain monthly operational scorecards to track and report on KPIs.Build this gradually (ongoing)Preparing various MIS data as per sales / Fin ops team requirements.BPC data upload of full P&L and checking of RB/FCST/BudgetsProvide data in various routine / adhoc templates as required by Region/Group related to managerial reportingSupport in data clean up and providing to project team during ERP implementation Support in ERP implementation as and when required 6 months from Jan onwards  Assist finance & SC team in automation and cleanup of excel files Assist commercial / finance team in preparation of valuation/budget PPTEnsure quality of data , its standardization and work towards creating a central data hub for organiastion.Be single source of data hub for commercial , supply chain and finance function.Requirements:Min 10yrs exp into MISFMCG/Alcobev IndustrySomeone who is handling national role

Responsibilities:Demand and Supply Planning Cycle:Review & prepare rolling forecast for affiliates Coordinate meetings with sales to review distributors stock coverage and sales projection Order Process:Organize, review and input all orders from affiliates in systemProvide reports on order statusFollow up production and delivery schedule Prepare, review and send relevant documentation for order clearance for import businessCost Management:Manage SC Losses results to assure minimum impactOperate orders following our policy in a cost-efficient way (Manage VLC cost impacts)Reporting:Prepare visibility on orders progress and delivery, as well as performance, following KHC KPIsProvide necessary reports to comply with Global KHC policiesRequirements:Processing orders in the system.Providing documents to customers.Customer Service: Handle customer service inquiries and issues promptly and professionally.Order management: Manage orders from initiation to fulfilment, ensuring smooth logistics operations.Documentation and Invoice: Maintain accurate documentation and invoicing records to support the supply chain process.Claims management.3+ years minimum of Supply chain planningAnalytical & Demand Planning Excellent communication & presentation skills

Responsibilities:Advise the General Management on Finance related issues in order to contribute to the sustainable development of the entityEnsure respect of Group standards (Finance, Accounting, Controlling, Legal and Tax) in line with legislation and best practices of internal auditManage the plan, budget and trends. Supervise the reporting processSet up and update procedures to guarantee the consistency, relevance and reliability of administrative and financial flow of information (expenditures, payments to suppliers)Anticipate financial risks; when necessary, take appropriate corrective measuresManage Information Technologies of the entity in accordance with the Group’s policies ensuring sustainability and safetyConsolidate the entity accounts and monitor treasury flows. Manage the foreign exchange hedging. Supervise the closing of statutory accountsRecruit, develop and manage his/her teams. Ensure development of expertise and know-how and lead the organisation developmentLead relationships with external auditors, banks and the Tax DepartmentEnsure legal compliance of activities by a close follow-up of contracts and litigations (in connection with the Corporate Legal Department or local one if any)Check the economic and legal relevance of major contractual commitments of the entity. Manage insurance contracts, estates and entity facilities (furniture, cars, etc.)Requirements:Innovator:Strong creativity and ability to generate novel ideas.Experience in problem-solving with a focus on innovation.Strategist:Expertise in strategic planning and execution.Strong analytical and critical thinking skills.People Developer:Strong interpersonal and communication skills.Ability to identify and nurture talent within the organization.Integrator:Strong organizational and project management skillsExperience in streamlining processes and improving operational efficiency.Excellent problem-solving skills to address integration challenges.Entrepreneur:Deep understanding of financial management, including budgeting, forecasting, and financial reporting.Ability to support business growth initiatives through sound financial planning and analysis.

Responsibilities:You will be required to perform the following:Design and/or study of chemical modification to oil & gas processing, oil handling and utilizes facilities.Manage and execute capital projects according to the work scope, schedule and budget.Ensuring compliance to company standards, procedures, policies and agreed work specifications.Responsible for project development: preliminary engineering to detail designs to construction and the final and safe turnover to proponent.Manage General Engineering Services (GES) design contractor activities during the development of project proposal, include definition of project work scope and schedule requirements. Development of detailed estimate leading to funding appropriation and approval.Develop and preparation of contracting plan and strategy for solicitation, evaluation and award of contract for detail engineering, procurement and construction.Manage contractor preparation of detailed design drawings, material specifications and procurement, and/or construction bid packages.Coordinate activities and resolve issues among proponents, contractors and other parties to allow construction activities to progress according to plan and final mechanical completion.Be part of critical review teams e.g. Design (30%/60%/90%), PHA / HAZOP, P&IDs, Flow Diagrams, Data Sheets, Procurement Requisitions, Vendor Data.Review and resolve day to day contractors’ claims and complaints related to assigned project work during construction and ensure HSE compliance.Fully understand contract documents (inclusive of appendices, drawings and specifications), project execution plan, interface management, change management, construction sequencing, standards specifications and project schedule to support project manager and/or company representative in timely completion of project.Performs change order estimating and assists the Project Manager or Company representative in change order negotiations.Project Reporting and implementation of company initiatives during project execution. Review weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes.Attend project meetings e.g. progress, stakeholders, design review, plot plan, value improvement.Assist in managing and reviewing the project progress i.e. planned vs actual. Review of project schedule, coordinating and monitoring the assigned project progress and challenge below par performance of the contractor.Review, coordinates and monitors invoices (claimed vs actual physical progress checks) and contractor’s submittals.Use of company systems and tools e.g. Sharek, CRM, SAP.Upholds engineering ethics and maintain high standards of professional behavior and conduct.Requirements:Engineering Design & Construction phase experience.Professionally Registered Engineer.As the successful candidate, you will hold a bachelor's degree in Engineering from a recognized university; a higher degree is preferred.You will have Seven years of related experience, preferably in the oil industry or similar process industry.You should have experience in the support of both small and large scale capital projects.Work experience in GCC, Saudi Arabia or our client is a plus.You will be familiar with International Engineering Codes and Standards.You will have excellent English communication skills (verbal and written).Dynamic attitude towards project improvements and savings.PMP Certification is desirable but not mandatory.

Responsibilities:Design or study mechanical modification to oil and gas processing, oil and gas handling and utilities facilities. Execute capital projects according to the work scope, schedule, and budget.Responsible for project development and completion: Preliminary engineering to detail designs to construction and the final and safe turnover to proponent.Design development of project proposal, include definition of project work scope and schedule requirements. Development of detailed estimate leading to funding appropriation and approval.Participate in HAZOP Studies, FEED review and Detailed Engineering.Manage contractor preparation of detailed design drawings, material specifications and procurement, and/or construction bid packages.Provide input to develop and prepare contracting plan and strategy for solicitation, evaluation, and award of contract for detail engineering, procurement, and construction.Review the project schedule, and coordinate and monitor the assigned project’s progress, and challenge below par performance of the contractor.Review and resolve day to day contractors’ claims and complaints related to the assigned project (mechanical) work during construction, and ensure HSE complianceEnsure compliance to company standards, procedures, policies, and agreed work specifications. Fully understand contract documents (inclusive of appendices, drawings, and specifications), project execution plan, interface management, change management, construction sequencing, standards specifications, and project schedule, to support the project manager and/or company representative in the timely completion of project.Project Report and implementation of company initiatives during project execution.Uphold engineering ethics and maintain high standards of professional behavior and conduct.Resolve project management problems related to your area of expertise, including project planning deficiencies, project quality defects (in engineering, procurement, or construction), schedule slippages, and potential cost over runs.Lead multiple concurrent projects, each potentially with one or more support engineersDevelop and apply piping material classes based on product and project requirementsSpecify insulation, paint, and protective coatings on Piping & Instrumentation Diagrams (P&ID)Select and specify manual valves and piping specialty itemsCreate and maintain internal specifications, work instructions, and job aidsResolve project management problems related to your area of expertise, including project planning deficiencies, project quality defects (in engineering, procurement, or construction), schedule slippages, and potential cost over runs.Develop and implement strategies to improve project planning, cost, schedule, and/or quality.Evaluate existing tools and methodologies in your area of expertise and make recommendations on your implementation.Conduct special studies in the field of Project Management.Participate in the reviews and evaluation of the capabilities of Engineering & Construction contractors, suppliers, and project management related service providers.Provide engineering support to repair hydrocarbon leaks, review and approve the bolted clamp calculations and design made by the specialized leak sealing contractors companies to maintenance prior to field installation.Review detailed drawings and material specification from Layout Group for piping modifications as requested.Participate in HAZOP Studies, FEED review.Requirements:As the successful candidate, you will hold a bachelor's degree in Engineering from a recognized and approved program. A higher degree is preferred. Ideally a Professional Registered Engineer. PMP Certification is desirable but not mandatory.You will have seven years of related experience, preferably in the oil industry or similar process industry working in the engineering design and construction phase of projects.As a subject matter expert;You will have experience in the support of both small- and large-scale capital projects.You must be familiar with International Engineering Codes and Standards.You will have excellent English communication skills (verbal and written).You will have a dynamic attitude towards project improvements and savings.Experience in the GCC, Saudi Arabia, or is preferred Familiarity with standards preferred.You must have a thorough knowledge of best engineering practices, solid industry codes and standards background (ASME, API, NACE, ASTM, ISO) and use of engineering software.Competencies :Plan & Organize.Analyze & Solve problems.Safety. Influence others.Communicating openly & effectively.Incorporate Technical Knowledge. Intercultural Awareness. Advanced Microsoft Excel Knowledge.

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23 insurance claims Jobs found

Customer Service Assistant Manager

Manager Business Intelligence

Account Executive

FSQ Assistant Manager

Head of Security Management

MIS Specialist

Supply Chain Specialist

Finance & Controlling Manager

Project Engineer (Process / Chemical)

Mechanical Piping Engineer

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23 insurance claims Jobs found

Customer Service Assistant Manager

Manager Business Intelligence

Account Executive

FSQ Assistant Manager

Head of Security Management

MIS Specialist

Supply Chain Specialist

Finance & Controlling Manager

Project Engineer (Process / Chemical)

Mechanical Piping Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.