Head of HSE, Horn of Africa

Azure Cloud Administrator

ServiceNow Consultant

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Product Designer, Salesforce Field Service Management

Marketing Automation Analyst

Continuous Improvement Lead / Manager

SAP B1 Master Data and Process Improvement Specialist

Role Description: <ul><li>To ensure that work processes are implemented as designed and comply with established policies, processes, and procedures.</li><li>Ensure compliance with both standard and regulatory requirements as relevant for all entities in the Horn of Africa.</li></ul> Responsibilities: <ul><li>Play a lead role in promoting and developing safe work culture that embraces zero harm through health, safety and environmental awareness by stimulating active involvement and interaction at all organizational levels.</li><li>Maintain the safety standards to be in compliance with company HSE policies and countries legislations.</li><li>Collate and analyse data for trend analysis &amp; statistics at regular intervals to achieve continual improvement on all aspects of HSE and related training of personnel.</li><li>Involve in high level investigation &amp; Investigate accidents effectively and determine root cause analysis along with project clients.</li><li>Identify and act upon opportunities for improvement to safety related matters.</li><li>Liaise with project managers / client / stakeholders as deemed necessary for discussion on project safety matters and resolve issues.</li><li>Drive and support the business in implementing HSE standards for contracts and suppliers through the HSE team in each business unit.</li><li>Provide advice and support to line management for conducting risk assessments and ensuring that operational risks are proactively and appropriately managed.</li><li>Overview and ensure proper adherence to ICAM procedure for incident investigations and implement effective control measures for closure of the gaps identified to prevent recurrence.</li><li>Evaluate and ensure emergency response preparedness through regular emergency mock drills and upkeep of the emergency response procedures.</li></ul> Requirements: <ul><li>Post Graduate qualification in Safety with at least 15 yrs work experience in the field of Safety Management and Training; OR</li><li>Graduate in any field with Diploma in Industrial Safety with at least 10 yrs work experience in Safety Management and Training; OR</li><li>Knowledge of ISO and other International Standards related to Quality, Environment and Occupational Health &amp; Safety</li><li>Lead Auditor certification in Quality Management System</li><li>Computer literate in Microsoft Office applications</li><li>Very good communication in English 	</li></ul>

Responsibilities: <ul><li>Provision, configure, and manage core Azure resources, such as virtual machines, storage accounts, and networks.</li><li>Implement and maintain Azure Active Directory (AAD) for identity and access management.</li><li>Configure and enforce role-based access control (RBAC), policies, and security protocols.</li><li>Ensure the integrity of data through encryption and secure networking, including firewalls and network security groups.</li><li>Manage backup strategies using Azure Backup, ensuring system reliability and minimal downtime.</li><li>Design and implement secure virtual networks, including subnets, VPNs, and ExpressRoute for hybrid cloud environments.</li></ul> Requirements: <ul><li>Has overall 8+ years of IT experience in Microsoft Technologies Microsoft Azure, .Net and Azure DevOps.</li><li>Experience in design, architect and implementing the Azure infra as a new data center, migration of workloads, providing Backup &amp; Restore and DR solutions</li><li>Strong hands on experience on Azure Cloud Administration.</li><li>Excellent Technical, Analytical and Problem-Solving skills and ability to get on well with people</li><li>Involve in RFP and provide technical solutions for Azure related, Bill of materials and effort estimates</li><li>Strong knowledge on PowerShell scripts and ARM Templates</li><li>	Public Sector experience and GCC experience is must.</li></ul> Working Experience: <ul><li>Experience in design, architect and implementing the Azure infra as a new data center, migration of workloads, providing Backup &amp; Restore and DR solutions</li><li>Strong hands on experience on Azure Cloud Administration.</li><li>Excellent Technical, Analytical and Problem-Solving skills and ability to get on well with people</li><li>Involve in RFP and provide technical solutions for Azure related, Bill of materials and effort estimates</li><li>Strong knowledge on PowerShell scripts and ARM Templates</li><li>Public Sector experience and GCC experience is must.</li></ul>

Responsibilities: <ul><li>Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.</li><li>Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.</li><li>Implement and promote the CSDM framework to standardize and enhance service management practices.</li><li>Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.</li><li>Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.</li><li>Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.</li><li>Identify opportunities for process improvement and automation within ServiceNow.</li><li>Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.</li></ul> Requirements: <ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 3 years of proven experience in implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.</li><li>Strong understanding of ITIL processes and frameworks.</li><li>ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.</li><li>Ability to manage multiple projects simultaneously and meet deadlines.</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

Responsibilities: <ul><li>Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.</li><li>Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&amp;D, and returns. Use tools like SAP, Microsoft Excel and Celonis to drive process efficiencies and implement continuous improvement initiatives.</li><li>Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements.</li><li>Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.</li><li>Manage high-priority customer accounts, ensuring orders are processed correctly.</li><li>Analyze customer issues and provide solutions to prevent recurring problems.</li><li>Work closely with Sales &amp; Finance to resolve pricing, invoicing, and payment discrepancies.</li><li>Support continuous improvement projects and process automation.</li><li>Use SAP &amp; Celonis to track performance and identify trends.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>Proven ability to manage complex, high-priority accounts while building and maintaining strong relationships with internal and external stakeholders.</li><li>Proficiency in ERP systems (e.g., SAP) and Microsoft Office, with demonstrated ability to leverage data for trend analysis and process optimization.</li><li>Analytical and root cause analysis skills to identify and resolve challenges in order management processes.</li><li>Excellent verbal and written communication skills with the ability to present insights and lead cross-functional projects or initiatives.</li><li>Strong time management skills with the ability to manage competing priorities and consistently meet or exceed performance objectives.</li><li>Advanced English level is mandatory, as this role provides services to US.</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Responsibilities: <ul><li>Conduct user interviews, surveys, and usability testing to understand the pain points of field service workers, dispatchers, and managers.</li><li>Collaborate with customer support teams to gather feedback and pain points directly from the end-users.</li><li>Analyze market trends and competitors to ensure that Salesforce FSM is competitive and meets the needs of various industries.</li><li>Develop user personas, user journeys, and detailed workflows based on research and business requirements.</li><li>Define and document design specifications, including wireframes, prototypes, and high-fidelity mockups.</li><li>Work closely with product managers and engineers to align the design vision with technical and business constraints.</li></ul> Requirements: <ul><li>M.Sc. degree or equivalent</li><li>Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation</li><li>Expertise and hands on experience in custom mobile architectures</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.</li><li>Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Salesforce Platform Experience :A strong understanding of Salesforce core features, data models, security settings, and integration capabilities is necessary.</li><li>Strong technical and functional proficiency in Salesforce administrative tasks</li><li>Data Standards &amp; Modelling: A good understanding of Salesforce data models is essential for success in this role.</li><li>Declarative Development: Proficiency with Salesforce declarative tools such as Process Builder, Flows, and Validation Rules is a strong asset.</li><li>Custom Development Knowledge: Familiarity with Salesforce development frameworks like Apex, Lightning Web Components (LWC), and Visualforce will provide an advantage.</li><li>Integration &amp; APIs: Experience with Salesforce integration methods (REST/SOAP APIs) and familiarity with middleware solutions is a plus&nbsp;</li><li>Salesforce Field Service Expertise: This is a desirable skill but not mandatory. On-the-job learning will be supported.</li></ul> Certifications (Preferred): <ul><li>Salesforce Certified Administrator: Validates the ability to configure and manage the Salesforce platform.</li><li>Salesforce Certified Platform App Builder: Demonstrates proficiency in declarative development and application design.</li><li>Salesforce Certified Platform Developer: For candidates with custom development experience in Apex, LWC, and Visualforce.</li><li>Salesforce Certified Field Service Consultant: Demonstrates expertise in designing and implementing Salesforce Field Service solutions.</li></ul>

Overview: <ul><li>The successful candidate will demonstrate strong technical proficiency, project management skills, and the ability to collaborate across diverse teams.&nbsp;</li><li>They will contribute to improving marketing operations by identifying areas for process optimization and supporting marketing automation strategies in a fast-paced environment.</li></ul> Responsibilities: Campaign Planning &amp; Execution: <ul><li>Develop and execute email marketing campaigns, including personalization, segmentation, A/B testing, and performance analysis.&nbsp;</li><li>Implement nurture campaigns to move prospects through the sales funnel and drive conversions.</li><li>Collaborate with creative teams to ensure consistency in messaging and branding across campaigns.</li><li>Balance multiple campaign requests while maintaining attention to detail and deadlines.</li></ul> Demand Generation &amp; Account-Based Marketing (ABM): <ul><li>Support and provide strategic inputs into demand generation efforts by planning and implementing campaigns that drive awareness, engagement, and lead acquisition.</li><li>Partner with campaign, COE and&nbsp;BU teams&nbsp;to align marketing strategies with account-level goals and objectives.</li><li>Utilize ABM tools to engage high-priority accounts through targeted marketing activities.</li></ul> Data Analysis &amp; Reporting: <ul><li>Monitor and analyze campaign performance metrics, providing actionable insights to stakeholders.</li><li>Build dashboards and reports to track KPIs and demonstrate the ROI of marketing efforts.</li><li>Ensure data integrity across platforms and maintain compliance with data management protocols.</li></ul> Requirements: <ul><li>Bachelor’s degree in Marketing, Business, or a related field.</li><li>Experience in marketing automation or a related role, with demonstrated proficiency in Eloqua, Salesforce, or similar platforms.</li><li>Technical &amp; Analytical Skills:</li><li>Hands-on experience with marketing automation tools, CRM systems, and ABM platforms (e.g., Demand base, Marketo, HubSpot).</li><li>Strong analytical skills to interpret campaign data and develop actionable insights.</li><li>Proficiency in HTML, email templates, and API integrations.</li></ul>

Responsibilities: <ul><li>Managing the plants annual plan, identifying key improvement priorities to enhance site performance from the stakeholders perspective, and implementing the POA (Performance</li><li>Optimization and Alignment) system to achieve the desired star level.</li><li>This role will involve conducting training and workshops to ensure the team is equipped to initiate improvement activities, including lean value stream mapping projects.</li><li>While this is a plant-based role, most of the initiatives will be derived from global company OA standards, and the individual in this position will serve as the main point of contact in the Philippines to ensure the successful implementation of these global initiatives in alignment with company’s standards.</li><li>Develop a roadmap for continuous improvement initiatives aligned with business goals.</li><li>Lead the design and execution of strategies for process optimization.</li><li>Promoting company OA and continuous improvement in manufacturing, specifically in production, logistics, and industrial engineering.</li></ul> Requirements: <ul><li>The ideal candidate for this role should have a strong background in lean manufacturing, particularly in its application within a manufacturing environment like connectivity.&nbsp;</li><li>Leading continuous improvement initiatives, such as stream transformation or value Stream mapping(VSM), would be highly advantageous.</li><li>Training in lean manufacturing, Six Sigma, or similar fields would also be beneficial.</li><li>A Lean Six Sigma Black Belt certification would be an added advantage, as it would enhance the candidates ability to drive process improvements effectively across the organization.</li><li>Candidate should also be capable of coaching and mentoring not only their direct reports but also other team members. They will be expected to facilitate training sessions related to</li><li>continuous improvement or company OA practices within company.</li><li>Experience in managing production, logistics, and industrial engineering within a manufacturing site is essential, though experience in supply chain improvement is also valuable.</li></ul>

Job Summary: <ul><li>We are seeking a highly skilled and motivated SAP B1 Master Data and Process Improvement Specialist to join our team in Kuala Lumpur.&nbsp;</li><li>This role will be responsible for managing and optimizing the master data processes within SAP Business One (SAP B1), as well as identifying and implementing process improvements across various functions. The ideal candidate will have strong SAP B1 experience, with a keen eye for data accuracy and process efficiency.</li></ul> Responsibilities: <ul><li>SAP B1 Master Data Management</li><li>Oversee and manage the creation, maintenance, and validation of master data in SAP B1 (customers, vendors, items, etc.).</li><li>Ensure data accuracy and consistency across all systems and processes.</li><li>Develop and maintain data governance procedures for SAP B1 to ensure compliance with internal and external requirements.</li><li>Act as the primary point of contact for SAP B1 master data issues and support.</li><li>Coordinate with cross-functional teams to ensure data quality in SAP B1.</li></ul> Process Improvement and Optimization: <ul><li>Analyze existing business processes and identify opportunities for improvement in efficiency, cost-effectiveness, and data accuracy.</li><li>Lead initiatives to streamline processes, focusing on automation and reduction of manual interventions.</li><li>Collaborate with stakeholders across departments to define process improvement goals and implement solutions.</li><li>Conduct workshops and training sessions to ensure the adoption of improved processes and systems.</li></ul> Collaboration and Support: <ul><li>Work closely with the SAP B1 development team and other internal departments to ensure integration of master data management and process improvements.</li><li>Provide training and guidance to end-users to enhance their understanding of SAP B1 and best practices in data management.</li><li>Document and share lessons learned, process improvements, and best practices with the broader team.</li></ul> Requirements: <ul><li>Bachelors degree in Information Technology, Business Administration, Accounting, or related field.</li><li>Chartered Accountant qualification (ACA, ACCA, or equivalent) is preferred.</li><li>Minimum 3-5 years of experience working with SAP Business One (SAP B1).</li><li>Proven track record in managing master data processes within SAP B1.</li><li>Strong understanding of business process analysis and improvement techniques.</li><li>Experience in process mapping, process redesign, and implementation of process improvements.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li><li>Fluency in English is required; proficiency in Bahasa Malaysia is a plus.</li></ul>

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46 implementing navigation Jobs found

Head of HSE, Horn of Africa

Azure Cloud Administrator

ServiceNow Consultant

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Product Designer, Salesforce Field Service Management

Marketing Automation Analyst

Continuous Improvement Lead / Manager

SAP B1 Master Data and Process Improvement Specialist

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46 implementing navigation Jobs found

Head of HSE, Horn of Africa

Azure Cloud Administrator

ServiceNow Consultant

Customer Service Manager

Customer Service Advisor (Senior Analyst)

Customer Service Associate Manager

Product Designer, Salesforce Field Service Management

Marketing Automation Analyst

Continuous Improvement Lead / Manager

SAP B1 Master Data and Process Improvement Specialist

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