EUC Engineering Consultant

Workplace Technology Engineer

Deskside Engineer L2

Lead IT Infrastructure & Workplace

DevOps Engineer

Responsibilities: <ul><li>Assist in solutioning and bidding for new projects.</li><li>Engage client stake holders and business users.</li><li>Represent iCompaz in technology meetings.</li><li>Project manage EUC and cross functional projects.</li><li>Review project documentation.</li><li>Engage project, client and vendor resources to deliver projects.</li><li>Escalation point for troubleshooting for EUC technology.</li><li>Provide connection with various iCompaz internal teams and Offshore our client teams.</li><li>Manage technology partners and service providers for iCompaz and Client.</li></ul> Requirements: <ul><li>Degree in IT.</li><li>Minimum 6 years working experience in international companies.</li><li>Strong track record of managing EUC environment and executing projects.</li><li>Certification in Project Management, ITIL, Microsoft.Microsoft 365</li><li>Experience in MacOS is a strong plus.</li></ul>

Responsibilities: <ul><li>Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.</li><li>Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. </li><li>These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.</li><li>Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.</li><li>Implement and manage the Service Desk to handle service requests and incidents.</li><li>Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.</li><li>Track service providers SLAs.</li><li>Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a combination of relevant professional experience.</li><li>More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.</li><li>Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.</li><li>Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.</li><li>Relevant certifications in Workplace Technology and Networking preferred but not mandatory.</li><li>Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.</li><li>Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.</li><li>Knowledge of ITIL framework and IT service management concepts and Agile methodologies.</li></ul>

Responsibilities: <ul><li>Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals</li><li>Update software patches periodically</li><li>Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location</li><li>Provide and/or oversee, as appropriate all installations and de-installations</li><li>Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites</li><li>Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers</li><li>Prepare and be on standby for video conference and meeting room A/V</li><li>Assist in any IT-related projects, activities and events</li></ul> Requirements: <ul><li>Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role</li><li>Relevant technical certification in end-user computing</li><li>At least 3 years in a role of similar capacity</li></ul> Preferred Requirements: <ul><li>Knowledge and hands-on experience with Microsoft end-user technology</li><li>Knowledge and hands-on experience with iOS end-user technology</li><li>ITIL-certified</li></ul>

Responsibilities: <ul><li>Leading and work together with a team of 3rd party service contractors on site; Provide day to day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently.&nbsp;&nbsp;</li><li>Be Accountable, manages and owns all IT asset management, inventory and financials related to the IWPS domain&nbsp;</li><li>The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.</li><li>Action critical controls: User account management in windows based Active Directory systems</li><li>Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within company Thailand</li><li>Works closely with all levels of function leaders to communicate and resolve systems issues in each functional area</li><li>Proactively manage and/or participate in various IT-related projects&nbsp;</li><li>Perform periodic system (performance, usage, traffic, reliability, fault &amp; failure, backup status, DR status, patch, security violation and so on) &amp; inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary&nbsp;&nbsp;</li><li>Complete action plans for their recommendations in a timely manner</li><li>Trouble and recover the issues of network, firewall, servers, and security</li><li>Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units</li><li>Make sure all IT related work is done in compliance with company’s policy.</li><li>Maintain IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.&nbsp;</li><li>Implement &amp; monitor access control approved by Data Security.</li><li>Recommend hardware/ software/ services expenditures and evaluate IT vendors’ service provided.</li><li>Maintain contracts/ documents with IT service vendors.</li><li>Manage compliance with agreed IT support processes and standards and escalates issues regarding non-compliance to the Regional IT Infrastructure Team.</li><li>Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.</li><li>Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.</li><li>Significant computer literacy including understanding of information services related technologies and ITIL lifecycle.&nbsp;&nbsp;</li><li>Possess broad knowledge of business principles and must be able to apply them to technological solutions and business situations.</li><li>Strong leadership skills and ownership mindset to be able to manage multiple projects and tasks concurrently and ensure the result delivered on time and on budget.</li><li>Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.</li><li>Able to communicate effectively in English (both oral and written) and other languages will be an advantage.</li><li>Base Technical Skill:</li><li>Windows 10 &amp; 11</li><li>Windows Server 2012 and newer&nbsp;</li><li>Microsoft 365 suite</li><li>Symantec Backup and Antivirus Technologies</li><li>Cisco Network Technologies&nbsp;</li><li>Microsoft Enterprise and collaboration tools such as Teams &amp; SharePoint Online</li><li>Android OS based Scan Gun Technology</li><li>Microsoft Teams Meeting Room VC Solution</li></ul>

Responsibilities: <ul><li>You can work full-time in your field of “Cloud Operations” - from scripting to strategy - and represent our department internally in training courses and international communities of practice and optionally also externally in lectures.</li><li>As a DevOps Engineer (m/f/d) you will also work closely with product managers, product owners, system architects and other roles to support the development goals in the individual applications on the platform.</li><li>With us, you will take responsibility for the automation of all aspects of configuration, monitoring and deployment of our cloud applications</li><li>The support of the operation of our Azure IaaS and PaaS production and development systems is part of your varied area of ​​responsibility</li><li>You work in the local DevOps team and are a competent contact for developers, product owners and the global IT functions (e.g. Business Continuity Management and Information Security)</li><li>International coordination of experiences and best practices with Enterprise Architects in the Group</li></ul> Requirements: <ul><li>Several years of experience with Microsoft Azure, ideally in a hybrid IaaS/PaaS solution</li><li>Very good knowledge of professional and technical issues of provisioning and operation (ITIL, IaC etc.)</li><li>Passion for automating the entire software lifecycle</li><li>Solid knowledge of Powershell or bash, Linux-based operating systems, networks, security and protocols</li><li>Infrastructure as Code with Ansible, ARM, Bicep or terraform/terragrunt and Azure DevOps CI/CD</li><li>High availability and disaster recovery of various Azure-based services</li><li>Ideally experience in hosting PostgreSQL</li></ul>

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EUC Engineering Consultant

Workplace Technology Engineer

Deskside Engineer L2

Lead IT Infrastructure & Workplace

DevOps Engineer

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EUC Engineering Consultant

Workplace Technology Engineer

Deskside Engineer L2

Lead IT Infrastructure & Workplace

DevOps Engineer

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