Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Digital Transformation Executive

Supply Chain Finance Analyst (1yr contract)

Developer and Integration Specialist

Senior BI Developer - International

Customer Service and Logistics Manager

Reliability Maintenance (RM) Engineer

Customer Service Analyst- OTD Analyst

Customer Service Manager

Responsibilities: <ul><li>PC&amp;IS Project for Process and Packing equipment power electrical system.</li><li>Support the local project team during the greenfield/brownfield site development as well as during projects executed in current facilities (locally)</li><li>Support global standard for projects with regards to:</li><li>Lead implementation and integration of equipment control systems&nbsp;</li><li>Support development of program platform for PLC and HMI for future projects&nbsp;</li><li>Implement Motor control center, and PLC control structure and execution strategy.</li><li>Implement site Digitization and Smart Factory system (equipment &amp; utilities)</li><li>Lead the vendor selection process for the various PC&amp;IS tasks with approval from line manager.</li><li>Oversee electrical installation of all equipment aspects</li><li>Ensure power &amp; utilities authority works in place and handled in compliance</li><li>Act as key representative to of the company technical service team in terms of all electrical and controls matter (utilities, electrical design and installation)</li><li>Projecting multilayer network solution for information system.</li><li>Liaising with multiple vendors for project execution.</li><li>Liase with company global engineering and central functions (EHS, GRC, QFS) to ensure compliance in all aspects</li><li>COP support for operation support in implementing electrical project handover and electrical spare part inventory.</li><li>COP support for electrical &amp; control modification for upgrading projects. Supporting operation &amp; engineering team for electrical related solution.</li><li>Build capability among the technical service team and relevant Plant resources.</li><li>Active participation in the Implementation of the company Work System (KWS) from a support perspective especially with regard to the Technical COE and has a thorough understanding of its content &amp; process.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Minimum college graduate or completed electrical apprenticeship and attended professional training</li><li>Minimum 2 years of field experience and electrical, control, process &amp; instrumentation aspect.</li><li>Candidates preferred with experience with food processing PC&amp;IS design, implementation &amp; integration, construction and start-up&nbsp;</li><li>Experience in Equipment/Utilities interface design and control systems (Rockwell/ Wonderware/ OSI platform)</li><li>experience in Leading and building capability Typically works independently with some direction from Manager.</li><li>Responsible for own work. Supervision of supporting team members during project execution.</li><li>Travel may be required. In the Asia Pacific Region unless assigned to a location for a project duration.</li><li>Be physically fit and able to travel and work safely on Construction sites.</li><li>Work is performed in area with moderate risk or discomfort that may require special safety precautions, such as wearing protective clothing or gear.</li><li>Equipment - Electrical &amp; instrument used in production lines &amp; utilities.</li><li>Laptop &amp; softwares - Engineering laptop &amp; softwares. Best if the candidates has some knowledge on any of below:</li><li>Rockwell Studio 5000, Rockwell Panel View, OsiSoft Tools, SQL Server Management Studio, Javascript in SAP xMii, AutoCAD, softwares.</li><li>Public contact – Electrical contractors, system integrators, electrical suppliers and vendors.</li><li>Safety of all employees is paramount; therefore the incumbent and their reports must work safely and ensure compliance with all local, state and federal policies and legislation (Work Cover, DECC, Environmental etc).</li><li>Adherence to company policies and procedures is also required.&nbsp;</li><li>Company’s reputation is held in high regard, the incumbent will work in an environment that prides itself on protecting this reputation by ensure our products are of premium quality to maintain customer satisfaction.</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Support in identify areas for improvement in factory operations and production processes.</li><li>Research and evaluate appropriate smart factory solutions to address identified areas for improvement.</li><li>Support the deployment of the smart factory roadmap and strategy aligned with business objectives.</li><li>Support the implementation of selected smart factory solutions, including project management, system design, and deployment for QA App, DDS and AM&nbsp;</li><li>Manage vendor relationships to ensure effective delivery of smart factory solutions and ongoing support.</li><li>Ensure smart factory solutions are properly integrated with existing systems and processes.</li><li>Develop and maintain documentation and training materials for smart factory solutions.</li><li>Provide technical support and training to users of smart factory solutions.</li><li>Stay up to date with industry trends and advancements in smart factory technology.</li><li>Communicate regularly with senior management and other stakeholders on the progress and impact of smart factory initiatives.</li><li>Responsible for executing projects related to improvement, innovation, formula changes, and capital projects in their line.</li><li>Active participation in the COE of CI/PO to understand variations and OEE trends of their line</li><li>Supports smart factory improvement projects oriented to generate savings and increase productivity to directly impact the OEE and comply with the plant savings pipeline</li><li>Ensures compliance with the KWS methodology through digitization as well as participating in the assigned COE</li><li>Enables learning among their collaborators during the training sessions.</li><li>Generates monthly executive performance reports by platforms Applications.&nbsp;</li></ul> ﻿Requirements: <ul><li>Degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field&nbsp;</li><li>Language: English, advanced level</li><li>Knowledge: Results-oriented, analytical, and creative thinking. Working by objective and proactive</li><li>Fresh graduate or at least 1years of experience in smart factory technology or related field.</li><li>Strong project management skills, including experience in smart factory implementations.</li><li>Demonstrated ability to evaluate and select appropriate smart factory solutions for specific business needs.</li><li>Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Knowledge of manufacturing processes and equipment.</li><li>Familiarity with relevant industry standards and regulations.</li><li>Ability to work independently and as part of a team.</li><li>Flexibility to adapt to changing business needs and priorities</li></ul>

Responsibilities: <ul><li>Become the main finance counterpart to provide long term P&amp;L impacts of COGS efficiency/saving plans.&nbsp;</li><li>Track the delivery of saving plans to ensure COGS efficiency is delivered as per forecast.&nbsp;</li><li>Prepare COGS database and analysis from existing and future sourcing to find the most efficient sourcing.&nbsp;</li><li>Own and prepare annual-monthly budgeting of Supply Chain Losses.&nbsp;</li><li>Provide visibility and monthly commentary on SCL actual performance vs forecast/budget and define actions to improve.&nbsp;</li><li>Drive process improvement of SCL from claim visibility, validation, and external/internal resolution</li></ul> ﻿Requirements: <ul><li>Education Background: Finance/ Business and Administration&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: Minimum 2 years experience in Supply Chain Finance from FMCG Industry</li><li>Technical Skills: Strong analytical, forecasting, budgeting, cost and business analysis</li></ul>

Responsibilities: <ul><li>Develop IT programs that meet defined business requirements per specification documentation</li><li>Work with IT Business Analysts and customers to understand business users’ requirements for new workflow, reports, interfaces/APIs, enhancements, conversion programs and forms</li><li>Develop and deploy SAP artifacts within the landscape, inclusive but not limited to programs, function modules, interface classes, IDOCs, DDIC objects and other requisite objects within</li><li>the application server ABAP environment</li><li>Develop and deploy SAP Fiori Applications and Services, complimented with OData service development</li><li>Lead innovative and transformative projects leveraging No/Low Code architectures within the public cloud ecosystem including Power Automate, Logic App, SAP Business Technology Platform.</li><li>Refactor existing ABAP applications into their modern BTP equivalent</li><li>Employ the latest coding practices and principles working with SAP HANA and SAP applications developed for SAP HANA</li><li>Develop and deploy API solutions within iPaaS architectures, optimizing for internal/external communication and interface usage</li><li>Code, test, analyze and implement new applications and changes to existing applications</li><li>Develop and maintain appropriate documentation including System Design and Technical Documentation</li><li>Assist in the documentation of all enhancements including comprehensive flowcharts, system configuration and technical artifacts deployed</li><li>Assist project managers and IT Solution Architect on estimations for development efforts</li><li>Perform requisite support of the global application footprint, in line with Service Level Agreements, which may require 24/7 on-call support</li><li>Assist as a mentor to fellow staff developers</li><li>Ensure that technical activities throughout the development lifecycle maximize the use of standards / best practices / solutions and minimize customization</li></ul> Requirements: <ul><li>Bachelor’s Degree or equivalent preferred</li><li>Background in Computer Science, Engineering, Business, or related discipline&nbsp;</li><li>General IT experience: Minimum 10 years’ direct experience working and developing in distributed computing technologies, with experience in system design, trouble shooting, andprogramming in a 4GL language</li><li>SAP Experience: Minimum 7 years’ hands-on experience in SAP ABAP, including structured programming.</li><li>API Experience: Preferred experience with Jitterbit Harmony, or other API solution such as Mulesoft or Boomi.</li><li>Experience developing UI5, SAP Fiori and Core Data Service Views for SAP S/4 HANA</li><li>Working knowledge of the SAP Business Technology Platform/Business Application Studio</li><li>ABAP and the SAP developer’s workbench, SAP HANA Studio &amp; ADT, SAP Business Application Studio (BAS) and SAP Business Technology Platform (BTP)</li><li>Ability to transform business function requirements into technical program specs, and to code, unit test and debug customer and standard application programs</li><li>Write custom ABAP reports for SAP S/4 HANA</li><li>Advanced experience with SAP IDOC’s, BAPI’s, user-exit reports, ABAP workbench, ABAP objects, user-exits, dialog programming, reporting, Multi-level reporting/interactive, and data dictionary objects.&nbsp;</li><li>Experience with SAPscript, SmartForm and Adobe Form Development</li><li>Experience with ALE, Remote Function Call and general API Development</li><li>Understanding of SAP enhancement framework</li><li>Understanding of SAP Fiori &amp; OData service framework in SAP</li><li>Understanding of relational databases, data storage and SQL concepts</li><li>Understanding of API frameworks and protocols</li><li>Ability to provide accurate and timely project management information</li><li>Excellent verbal and interpersonal communication skills for working with the functional teams, development specialists, and the SAP support team. Must have solid written skills to support</li><li>program documentation</li><li>Ability to produce high quality deliverables and work in an environment with competing priorities. Can multi-task effectively. Demonstrates results-orientation, initiative and strong work</li><li>ethic; ability to master tactical details</li><li>Demonstrated ability to proactively identify improvement opportunities and initiate change</li><li>Demonstrated ability to quickly acquire new technology skills</li><li>Experience in Food or CPG (consumer packaged goods) a plus</li><li>A customer-focused service attitude</li><li>Good organizational skills, with the ability to meet objectives</li><li>Excellent technical documentation skills</li></ul>

Responsibilities: <ul><li>Foster a culture of teamwork across the IT team and the organization</li><li>Mentor junior team members through their project delivery, support and customer service</li><li>Document reporting specifications as designated by the reporting consumer</li><li>Develop requisite reporting solutions</li><li>Shares responsibility in development of semantic models and data flows</li><li>Document and maintain governance information regarding data and objects in the reporting enterprise</li><li>Develop and assist in delivery of education material on tool and reporting object use</li><li>Analyze usage of reporting objects in the reporting enterprise</li><li>Shares responsibility with the greater BI team for ensuring quality and integrity of data in the data warehouse, ensuring consistency and synchronization between systems</li><li>Shares responsibility for maintenance and ensuring optimal performance of BI systems and tools</li><li>Perform requisite support of the BI Platform in line with Service Level Agreements, which may require 24/7 on-call support</li></ul> ﻿Requirements: <ul><li>Bachelor’s Degree preferred - Background in Computer Science, Engineering, Business, or related Discipline&nbsp;&nbsp;</li><li>Coursework in Statistics and/or Data Visualization desired</li><li>6-9 years working with Microsoft’s analytic tools (Power BI) with working knowledge of environment administration.</li><li>Participation in 4+ full lifecycle implementations involving new analytic capabilities and/or new data; at least 2 of the implementations in the capacity of the Lead for the reporting initiatives.</li><li>Working knowledge of Azure Data Factory, Azure Synapse, Azure Data Lake Gen 2, SQL, Power Automate, Power BI, Fabric</li><li>Translate business reporting requirements into technical specifications for EDW members</li><li>Ability to facilitate interactive design and functional specification sessions</li><li>Strong analytical problem-solving, and conceptual skills</li><li>Demonstrated track record in new concept development for a variety of projects and complex analytic artifacts</li><li>Passionate to share ideas, work with and mentor other members to ensure the success of the team</li><li>Solid communication skills (verbal, written, listening) and the ability to interact with all levels of company customers and members</li><li>Proactive, self-motivated with the ability to motivate others</li><li>Customer-focused service attitude</li><li>Good organizational skills, with the ability to meet objectives and day-to-day task management</li><li>Excellent technical documentation skills</li><li>Ability to generate and analyze requirements</li></ul>

Reponsibilities: <ul><li>Manage correct inventory holding at factory mother warehouses and manage end to end VAS activities of kitting, bundling and other product customization with delivery on time and within budget.&nbsp;</li><li>Manage primary stock movements from plan t to C&amp;FA’s to meet the demand basis sales estimates.</li><li>Ensure the multiple warehouse locations are serviced adequately to meet the demand including for exports markets.&nbsp;</li><li>Integrate and upgrade work systems in contemporary technological landscape.&nbsp;</li><li>Manage the Quality Audits at the WH to meet Standards.&nbsp;</li><li>Making sure that the CFA/3PL adhere to the EHS requirements.&nbsp;</li><li>Manage the 3PL contracts at all Plants/Warehouses for the Logistics Operations.&nbsp;</li><li>Managing complexities of LIFO and FIFO arising due to promotions, new product launches.&nbsp;</li><li>Monitor finished goods inventories to meet the overall CWC objectives.&nbsp;</li><li>Manage the distribution function and provide support for annual budgeting exercise for distribution</li><li>Negotiate and finalize contract for freight rates for primary and secondary distribution and with C&amp;FA for fixed payment.&nbsp;</li><li>Ensure that we are meeting the ZBB targets.&nbsp;</li><li>Identifying cost reduction opportunities by developing new transporters, altern ate &amp; cost effective modes of transport, optimizing warehouse space.&nbsp;</li><li>Manage the CFAs to ensure compliance to company policies and guidelines an d reports exceptions (if any).&nbsp;</li><li>Monitor slow and non-moving stocks at CFA locations, update the sales team regularly, and plan to salvage the ageing stocks to avoid potential write-o ffs due to expiry of products and short dated stocks.&nbsp;</li><li>Monitor actual distribution cost and FG inventories. Analyze variances and report exceptions.&nbsp;</li><li>Manage planning and distribution network optimization and long -term capacity planning for production as well as warehousing and distribution.&nbsp;</li><li>Manage regulatory requirements.</li><li>Support the business on new product launches.&nbsp;</li><li>Conduct the evaluation process for transporters and C&amp;FAs and provide the feedback for continuous improvements.&nbsp;</li><li>Manage and develop the people in the logistics team and the CFA teams by identifying gaps and by ensuring their participation in training and development programs to overcome these gaps.&nbsp;</li><li>Together with the Operations Manager to Support the Innovation Process to deliver SC solutions for NPD at all co-packers and the manufacturers where contract obligations are set.&nbsp;</li><li>Customer Service ethos developed and implemented.&nbsp;</li><li>Customer service performance managed.&nbsp;</li><li>Corporate reputation managed.&nbsp;</li><li>Legislative compliance ensured.&nbsp;</li><li>Stock risk managed.&nbsp;</li><li>SOP/IBP in place and adhered to.&nbsp;</li><li>Daily, weekly and monthly reports compiled.&nbsp;</li><li>Team performance optimized.</li></ul> Requirements: Preferred Education, Skill &amp; Experience: <ul><li>Engineering with postgraduate qualification in Operations Management.&nbsp;</li><li>Min 10 years’ experience in supply planning, customers service, warehousing and logistics area.</li><li>Good Negotiation skills, analytical skills and flair for numbers are requisites. Interpersonal skills to work across functions.</li><li>A mind creative enough to identify and recommend corrective actions is a desirable.&nbsp;</li><li>People Management experience.&nbsp;</li></ul> Sufficient / in depth, knowledge of: <ul><li>Computer literacy including good command on Microsoft Office Suite.</li><li>SAP.</li><li>Six sigma or LEAN manufacturing.</li></ul>

Responsibilities: <ul><li>Lead / Execute KWS RM COE and own Work Management element as part of reliability maintenance scope.</li><li>Drive implementation of KWS for RM COE among engineering, technical, and operations teams with regular engagement, preparation, and training.</li><li>Develop good relationships with other regional factories and strive for cross-learning and implementation of best practices for plant performance and KWS.</li><li>Delivery highest level of machine reliability with the optimum level of preventive, corrective &amp; condition-based base maintenance strategic formulation and implementation.</li><li>Responsible for guiding the team in conducting loss analysis using proper tools and identifying the root cause, improvement projects, and saving projects.</li><li>Leads the team as the expert point of contact for process, mechanical, and SAP-related consultation and support.</li><li>Creating the machine inventory list, following the updates and entering them into the system.</li><li>Act as the superuser for maintenance SAP and make sure the technical systems team has good SAP knowledge with regular coaching and training sessions.</li><li>Work on mechanical internal CAPEX project management by applying a reliability maintenance strategy for strategic investment and upkeep high machine reliability.</li><li>Owns Technician Training and development systems in support of Technician Progression.</li><li>To guard standards and regulations on EHS, QFS and other fundamentals by participating in and coaching during Leader Led Observations, Safety 7, Golden 6, and other EHS and QFS activities.</li><li>Always maintain a good level of documentation and evidence management to support all internal and external audits. (QFS, KWS, EHS, DOSH, FSSC, HACCP, HALAL, and Global programs on FUS).</li></ul> Requirements: <ul><li>Degree in Mechanical/Electrical Engineering or related discipline with at least 2-5 years of working experience.</li><li>Sound practical knowledge of mechanical engineering (rotating equipment, fasteners, bearings, gearbox, valves, thermodynamics, material strength &amp; compatibility, etc.).</li><li>Practical knowledge of process equipment working mechanism and working principle (fryer, mixing, grinding, canister filling, packing machines, conveyors, etc.).</li><li>Preferably having work experience in F&amp;B industries with experience in SAP system</li></ul> Technical experience in the following systems: <ul><li>Digital sensory devices (e.g. capacitive/inductive/ magnetic/photoelectric sensor, electro-pneumatic actuator, etc.).</li><li>Numerical literacy of basic electrical engineering (motor power, electrical load, cable sizing) and process engineering (basic mathematics related to the physics of pressure, temperature, level, force, etc.).</li><li>Preferably with some process literacy in HVAC, compressed air supply, utility gas supply, potable and wastewater treatment.</li><li>Exposed and have hands-on experience with pillar approached performance management (KWS), CI tools, analysis tools, sound problem-solving skills, and coaching skills.</li><li>Good leadership skills and capable of managing 24/7 plans with critical thinking and strong people management skills.</li><li>Six Sigma Green Belt &amp; CAPEX project management will be added advantage.</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: Strategic Leadership and Team Development:&nbsp; <ul><li>Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.&nbsp;</li><li>Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.</li></ul> Customer and Stakeholder Collaboration:&nbsp; <ul><li>Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.</li></ul> Operational Excellence and Process Improvement:&nbsp; <ul><li>Drive initiatives that enhance efficiency and reduce costs across customer service operations.&nbsp;</li><li>Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.</li></ul> Data-Driven Decision Making:&nbsp; <ul><li>Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.</li></ul> Strategic Planning and Execution:&nbsp; <ul><li>Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova’s broader business objectives.&nbsp;</li><li>Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.</li></ul> Requirements:﻿﻿ <ul><li>Bachelor’s degree required, with at least two-three years of experience in customer service, supply chain, or a related field.</li><li>Prior experience in a leadership role is essential.</li><li>Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.</li><li>Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.</li><li>Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.</li><li>Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.</li></ul>

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36 halal food Jobs found

Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Digital Transformation Executive

Supply Chain Finance Analyst (1yr contract)

Developer and Integration Specialist

Senior BI Developer - International

Customer Service and Logistics Manager

Reliability Maintenance (RM) Engineer

Customer Service Analyst- OTD Analyst

Customer Service Manager

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36 halal food Jobs found

Project Engineer – PCIS – GL1

Manager KNA Deduction Management

Digital Transformation Executive

Supply Chain Finance Analyst (1yr contract)

Developer and Integration Specialist

Senior BI Developer - International

Customer Service and Logistics Manager

Reliability Maintenance (RM) Engineer

Customer Service Analyst- OTD Analyst

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.