IBP Manager

Key Account Manager Medical Device

Customer Service Analyst- OTD Analyst

Customer Service Associate Manager

Sales Director, Alliance Head

Head of HR

Country Manager

Institutional Manager – Device Business

Regulatory Affairs Manager

Sales Manager/Product Specialist – Device Business

Responsibilities: Demand planning &amp; operations <ul><li>Owns the demand planning process, ensuring that it happens on a timely basis and all parties are compliant with the process.</li><li>Partner with the commercial teams to understand and drive key requirements along with timely visibility of opportunities and risks enabling timely decisions.</li><li>Manage the day-to-day relationship with the distributors from a planning point of view.</li><li>Responsible for delivering orders on time, forecast accuracy, OTIF and IBP KPIs. IBP process &amp; maturity progress</li><li>Work closely with IBP director on process maturity and IBP cycle</li><li>Implement it through process, tools, leadership, change management Partner with other functions in the Long-Term Planning</li><li>Supervise building blocks creation and work closely with finance during the budgeting process (Commercial, Supply &amp; Financial)</li><li>Proactive management of gaps &amp; risks/opps, follow thru to capture full value of initiatives or gaps Take part in IBP Monthly and Quarterly Operational Disciplines aligned to Playbook</li><li>Gap Management: Ensure monthly cadence, and bring one number across the system, identify gaps &amp; risks/opps, monthly review of KPI’s and improvement actions</li><li>S&amp;OE: enable S&amp;OE discipline with Demand and Customer Development leadership – ensuring visibility and action plans for sales and demand, connecting with Finance</li><li>Reconcile variables between Gap and S&amp;OE</li><li>Drive alignment to a single number signed off by country manager</li><li>As the IBP manager, you will lead the end-to-end planning of the entire portfolio for GULF markets from a demand and S&amp;OP perspective.</li><li>You will also be responsible to provide the commercial and finance teams with the right visibility of forecasts, opportunities, and risks so that the business can make informed decisions.</li><li>You will be key to drive a culture of growth and excellence, discipline, and accountability for the business objectives; promoting behaviors that support a one team approach to business planning.</li><li>The individual has an integrated perspective of the business, connecting dots and challenging solutions to ensure strategic alignment with the delivery of short- and long-term objectives with focus on E2E execution excellence.</li></ul> Requirements: <ul><li>Preferably Masters Degree in a Business/ Finance/ Engineering/ Bus-Related field</li><li>Must have commercial understanding – 1-2 yrs in customer facing role in Supply/Commercial</li><li>Experience in S&amp;OP or IBP process: Building fact-based plans or working with demand signals to optimize results in the market: 4-5 years minimum</li><li>English proficiency</li><li>Upto 7 years of related work experience in FMCG</li><li>Capabilities needed of leadership, structured and critical thinking, clear communication, and people skills, analytical</li></ul>

Responsibilities: <ul><li>Develop and implement strong territory-specific sales plans to meet customer needs and achieve business and sales objectives incorporating cross-functional support</li><li>Develop a deep understanding of customer needs through interactions and establish superior working relationships with key physicians in assigned territory</li><li>Utilize data and analytics to prioritize engagements and interactions. Understand customer channel preference, focus, and behaviors and adjust style and delivery accordingly to deliver meaningful engagements with HCPs</li><li>Assists in the identification and resolution of issues, and opportunities and communicates proactively to marketing and sales management</li><li>Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization</li><li>Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal</li><li>Updates key account plans, including capturing customer engagements in an online CRM system; takes ownership of customer service requests and enquiries.</li></ul> ﻿Requirements: <ul><li>Degree in Science/ Biomedical engineering is preferred</li><li>Preferably 5 years of experience in medical device i.e Butterfly , ultrasound, EEG, iCTG etc particularly roles in sales and marketing, or stakeholders management</li><li>Proven track records in planning, managing or delivering complex cross[1]functional projects</li><li>Good interpersonal and communication skills</li><li>Able to analyze data/insights and translate results into better solutions</li><li>Agile and resilient, able to stay positive in challenging environment and work towards delivering results</li><li>Proven results of delivering customer solutions and achieving business goals</li><li>Excellent verbal and written communication skills, with presentation skills to large groups</li></ul>

Responsibilities:: <ul><li>Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.</li><li>Process Optimization and Problem Solving: Identify opportunities for continuous improvement within the order management process such as pricing discrepancies, OS&amp;D, and returns. Leverage tools such as SAP, Microsoft Excel and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.</li><li>Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.</li><li>Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.</li><li>Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initiatives, identifying innovative solutions to enhance process efficiency and quality.</li><li>Manage order processing and ensure on-time and in-full (OTIF) deliveries.</li><li>Support customer requests and help resolve basic order issues.</li><li>Track &amp; report KPIs (order accuracy, service levels).</li><li>Collaborate with internal teams to optimize OTD processes.</li><li>Learn and grow within the customer service and supply chain field. Must-Have Skills: Customer service experience (OTD, logistics, or related fields).</li><li>Sense of urgency &amp; problem-solving (handle daily tasks efficiently).</li></ul> Requirements: <ul><li>Bachelor’s degree in business administration, Logistics, or a related field.</li><li>Strong computer skills, including proficiency with ERP systems (e.g., SAP) and Microsoft Office.</li><li>Experience working with Order to Delivery Customer Service/support.</li><li>Exceptional time management and organizational capabilities, with the ability to handle competing priorities.</li><li>Advanced Analytical experience, strategic mindset, time management, problem-solving, and decision-making skills.</li><li>Excellent verbal and written communication abilities in a professional setting.</li><li>Advanced English level is mandatory, as this role provides services to US. Customer Service Analyst – OTD Analyst The Analyst role is more like an entry-level, focusing on day-to-day operations and order fulfillment – we ask at least 1 years of experience in Customer Service role for Logistics, transportation Team Structure:</li><li>Reports to the Team Lead.</li><li>Works with internal teams (Finance, Sales, Supply Chain).&nbsp;</li><li>Good communication skills (work with different teams). Willingness to learn (quick adaptation to SAP &amp; internal processes).</li><li>Fluent English (for working with US customers).</li><li>Support to North America</li></ul>

Responsibilities: <ul><li>Leadership and Team Management: Lead, mentor, and engage in a team of 3-5 Analysts and Senior Analysts. Drive a high-performance culture through coaching, feedback, and development, ensuring strong team engagement and retention.</li><li>Track and analyze KPIs, SLAs, and team performance metrics, using insights to drive improvements in quality, efficiency, and customer experience.</li><li>Customer and Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, including senior leadership, supply chain, and sales partners, to identify trends and resolve escalated issues.</li><li>Serve as the key point of contact for critical customer service challenges.</li><li>Process Optimization and Continuous Improvement: Proactively identify trends and inefficiencies in the order-to-delivery (OTD) process. </li><li>Leverage analytics and tools like SAP to implement process improvements that enhance customer satisfaction and reduce costs.</li><li>Lead and participate in special projects, system testing, and process pilots to support OTD innovation. Identify and implement new tools and methodologies to enhance operational efficiency.</li><li>Data-Driven Insights and Problem Solving: Analyze complex data to uncover actionable insights and present recommendations to leadership and customers.</li><li>Ensure compliance with policies, including GAAP and SOX, while driving OTD performance metrics.</li><li>Customer-Centered Culture: Foster a service-oriented mindset across the team by championing proactive communication, anticipating customer needs, and delivering innovative solutions that align with business goals.</li><li>Lead a small team, ensuring high performance and engagement.</li><li>Serve as the escalation point for complex order-to-delivery (OTD) issues.</li><li>Track KPIs &amp; analyze trends to improve service quality.</li><li>Identify continuous improvement opportunities (LEAN, process automation).</li><li>Work with internal &amp; external stakeholders to optimize customer service operations.</li></ul> Requirements: <ul><li>Bachelor’s degree required, with supervisory experience managing teams and customer relationships.</li><li>Experience analyzing complex datasets, identifying trends, and presenting actionable insights. Proficient in ERP systems (e.g., SAP) and Microsoft Office, with a solid understanding of order-to-delivery and supply chain operations.</li><li>Demonstrated ability to lead and develop teams, with a focus on engagement, retention, and high performance.</li><li>Strong collaboration and relationship-building skills with customers and cross-functional teams. </li><li>Experience handling escalated customer issues is essential.</li><li>Knowledge in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.</li><li>Fluent level of English is mandatory with exceptional verbal and written communication skills</li><li>Strong organizational and time management skills, with the ability to prioritize competing demands and deliver results in a dynamic, fast-paced environment.&nbsp;</li></ul>

Responsibilities: Strategic Partnership Development:&nbsp; <ul><li>Identify, evaluate, and establish new partnerships that align with the organizations strategic goals.</li></ul> Relationship Management:&nbsp; <ul><li>Foster and maintain strong relationships with existing partners, ensuring mutual growth and success.</li><li>Identify deals through partners for growing the business.</li><li>Partnerships are required with SAP, ServiceNow, Salesforce, AWS, Microsoft</li></ul> Collaboration:&nbsp; <ul><li>Work closely with internal delivery and sales teams to ensure seamless integration and collaboration with partners, driving joint initiatives and programs.</li></ul> Negotiation:&nbsp; <ul><li>Lead negotiations and contracts with partners, ensuring beneficial terms and conditions for the organization.</li></ul> Market Research:&nbsp; <ul><li>Stay informed about industry trends, competitor activities, and market opportunities to inform partnership strategies.</li></ul> Marketing &amp; Promotion:&nbsp; <ul><li>Collaborate with the marketing team to develop and execute co-marketing campaigns and initiatives with partners.</li></ul> Requirements: <ul><li>Minimum 10 years professional alliance management work experience within IT Services/ System Integration companies (Accenture, Cognizant, Cap Gemini, NCS, TCS, Tech Mahindra or similar companies) in Singapore and South-East Asia</li><li>Solution selling experience as opposed to just transactional goods and services.</li><li>Hungry, motivated and self-driven</li><li>Proven Alliance and partnership executive experience, meeting or exceeding targets</li><li>Ability to communicate, present and influence all levels of the organization, including executive and C-level</li><li>Should have existing C level relationships that can be leveraged for opening new accounts</li><li>Hunting experience, combined with mining</li><li>Business degree or equivalent</li><li>Leadership: Ability to lead and inspire cross-functional teams and partners.</li><li>Strategic Thinking: Strong strategic mindset with the ability to see the big picture and drive long-term goals.</li><li>Negotiation: Skilled negotiator with experience in high-stakes discussions.</li><li>Collaboration: Team player who excels in collaborative environments.</li><li>Adaptability: Flexible and adaptable to changing circumstances and priorities.</li></ul>

Responsibilities: Strategic Leadership: <ul><li>Develop and implement HR initiatives aligned with the wider People strategy and overall business strategy.</li><li>Partner with the MD and senior leadership to drive organisational effectiveness</li><li>Act as a thought leader in HR practices to influence decision-making at the leadership level.</li></ul> Talent Management: <ul><li>Support acquisition strategies to attract top-tier talent, working with the local Resourcing team</li><li>Support the design and implementation of talent development programs to enhance employee skills and leadership capabilities.</li><li>Oversee performance management processes to foster a culture of high performance</li></ul> Employee Engagement and Culture: <ul><li>Drive initiatives to strengthen employee engagement and promote a positive work environment.</li><li>Champion diversity, equity, and inclusion (DEI) efforts.</li><li>Act as a steward of company culture, ensuring alignment with global values and local nuances.</li></ul> HR Operations and Compliance: <ul><li>Ensure compliance with local labour laws, regulations, and company policies.</li><li>Partner with global people operations teams to ensure alignment of processes and policies.</li><li>In partnership with global reward team colleagues manage compensation, benefits, and rewards frameworks in line with global standards and local requirements.</li></ul> Change Management: <ul><li>Lead HR efforts during organisational changes, including restructuring, mergers, and policy updates.</li><li>Support communication strategies to ensure smooth transitions during periods of change.</li><li>Stakeholder Management</li><li>Build strong relationships with internal and external stakeholders, including regional and global HR teams and relevant CoEs including Resourcing and Reward teams.&nbsp;</li><li>Act as a trusted advisor to the MD and leadership team on all people-related matters.</li></ul> Requirements: <ul><li>Strategic Thinking: Ability to align wider People / HR initiatives with long-term business goals.</li><li>Stakeholder Management: Strong influencing and relationship-building skills at all levels of the organisation.</li><li>Problem-Solving: Ability to navigate complex challenges with practical and effective solutions.</li><li>Communication: Exceptional verbal and written communication skills.</li><li>Adaptability: Comfortable operating in a dynamic, fast-paced environment.</li><li>Cultural Awareness: Sensitivity to cultural nuances in a global business setting.</li></ul> Experience: <ul><li>Demonstrable progressive HR experience, with significant experience in a senior HR leadership role.</li><li>Proven track record of operating in a standalone or matrixed HR environment.</li><li>Experience working within a global organisation, with exposure to multicultural environments.</li></ul> Knowledge: <ul><li>Deep understanding of Indian labour laws, employment practices, and HR trends.</li><li>Familiarity with global HR frameworks and best practices.</li></ul>

Responsibilities: D&amp;A Management <ul><li>Key Performance Indicators: Delivery of annual budgeted Net Sales Value (NSV)Profitability / Contribution Margin Innovation/lift and launch pipeline.</li><li>Lead top-to-top relationship management with key customers in both Retail &amp; Foodservice</li><li>Accountable for the local execution of Foodservice projects from the Region and/or International Zone in key sub-channels specifically in QSR, FSR, Hotels.</li><li>Data-driven. Thoroughly understand SELL-OUT and SELL-IN data to derive insights &amp; identify opportunities to grow.</li><li>Ensure effective D&amp;A Management in both Retail &amp; Foodservice</li><li>Ensure accurate/correct monthly forecasts are submitted ahead of deadline with the objective/ intention to achieve the forecast accuracy target.</li><li>Identify &amp; collaborate with regional stakeholders for Lift &amp; Launch and Innovation opportunities. Commercialize upon launch.</li><li>Lead the competency development of the local sales team and ensure their individual development plans are in-place &amp; active.</li><li>Grow sales (volume &amp; value mix), market share and weighted distribution within scope.</li><li>Drive strategic commercial plans including but not limited to: new market/channel entry, geo-expansion, direct-to-consumer, new product launches, cross-category promotions,</li><li>distributor management, trade engagement/loyalty, promotion adherence, etc.</li><li>Build integrated business plans to drive sales within scope and engage all stakeholders for execution.</li><li>Optimize portfolio strategy (SKU/channel/area mix) to attain maximum value creation.</li><li>Build the brand name to give consumers compelling reasons to choose our brand over competing brands</li><li>Develop a tactical program to support both Marketing and Sales objectives and expand distribution channels</li><li>Contribute to structure and implement segmentation and RVP (Retail Value Propositions) by segment and merchandising standards.</li><li>Ability to build and maintain effective relationships with internal and external stakeholders</li><li>Ensure all business practices comply with policies and regulations of the government and company ethics</li><li>Monitor and/or assess industrys regulatory changes as well as competitive activities and their impact</li></ul> Requirements: <ul><li>10 years’ minimum of Sales/ Marketing/ Business Development (FMCG/FMCG Distributor) which covers both Retail &amp; Foodservice</li><li>Experience as Nation Sales Manager or related from MNC companies or global food &amp; beverages or consumer brands is preferable.</li><li>Strong in analyzing sales data, negotiation, relationship Management</li><li>Proficient in Trade Marketing and Consumer insights</li><li>Proficient in Lift &amp; Launch and Innovation</li><li>Expert in Root-cause analysis, Critical Thinking &amp; Problem Solving</li><li>Strong team management with experience of leading big team</li><li>Amicable to work in a matrix organization.</li><li>Resilient, curious, strong executor</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)</li><li>Customer-centric mindset</li><li>Fluent in English</li></ul>

Role Description: <ul><li>Looking for energetic, self-driven and focused sales professionals in SALES &amp; BUSINESS DEVELOPMENT DEPT roles to expand MEDICAL DEVICES business of our client in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.</li></ul> Responsibilities: <ul><li>Develop and implement sales strategies to achieve revenue targets within the institutional segment.</li><li>Identify, build and maintain strong relationships with all types of institutional clients across India.</li><li>Participate in tenders in identified institutes and procure the tender business.</li><li>Identify new business opportunities and develop partnerships to expand the companys footprint in the institutional market.</li><li>Work closely with internal teams such as marketing and logistics to ensure seamless service delivery.</li><li>Achieve / surpass the sales target set for institutional business.</li></ul> Requirements: <ul><li>Minimum of 10-12 years in sales, with at least 7-8 years in institutional sales, preferably in the medical device or healthcare industry.</li><li>Bachelors degree in Life Sciences, Pharmacy, Chemistry, Biomedical Engineering. Advance degree (MBA, MS, PhD) would be advantage.</li><li>In depth knowledge of medical devices and the healthcare industry.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong relationship with institutional clients.</li><li>Excellent negotiation and communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Willingness to travel extensively across India.</li></ul>

Responsibilities: <ul><li>Ensure all products comply with applicable laws, regulations, and standards as per Indian laws</li><li>Stay updated on regulatory changes and assess their impact on the companys products or processes.</li><li>Either prepare or coordinate with originator, review, and submit regulatory documents such as dossiers, technical files, and applications for product approval or licensing.</li><li>To do necessary follow-ups with regulatory agencies to get approval of the medical devices/pharmaceutical products.</li><li>Work with Originator, and marketing teams to ensure product alignment with regulatory requirements.</li><li>Lead or assist in regulatory audits conducted by agencies or certification bodies.</li><li>Identify and mitigate regulatory risks that could impact product approvals or market access.</li><li>Develop and implement regulatory strategies to accelerate market entry and ensure sustained compliance.</li><li>Conduct training sessions for cross-functional teams on regulatory requirements and best practices.</li><li>Responsible to get the necessary documents which are going to be useful for registration purpose.</li><li>Usually, this registration application is done online, and you need to constantly keep a follow up with the regulatory team.</li><li>Responsible to liaise with the authority daily based on the requirements pertaining to document for the smooth transition with the regulator and submit regularly to the regulating authority to get the registration executed in a timely manner.</li><li>Front lining the entire process with respect to coordination with Originator, regulatory authority and in need be travel to Delhi for meetings.</li><li>The company has tied up with an agency to make sure there are no gaps and you will be responsible to liaise with the Agency who closely work with the government authority to satisfy the documentation requirements.</li><li>You will be also responsible to regularly interact and funnel the requirements with the agencies and the regulatory authorities.</li><li>Ensure all products comply with applicable laws, regulations, and standards as per Indian laws</li><li>Stay updated on regulatory changes and assess their impact on the companys products or processes.</li><li>Either prepare or coordinate with originator, review, and submit regulatory documents such as dossiers, technical files, and applications for product approval or licensing.</li><li>To do necessary follow-ups with regulatory agencies to get approval of the medical devices/pharmaceutical products.</li><li>Work with Originator, and marketing teams to ensure product alignment with regulatory requirements.</li><li>Lead or assist in regulatory audits conducted by agencies or certification bodies.</li><li>Identify and mitigate regulatory risks that could impact product approvals or market access.</li><li>Develop and implement regulatory strategies to accelerate market entry and ensure sustained compliance.</li><li>Conduct training sessions for cross-functional teams on regulatory requirements and best practices.</li></ul> Requirements: ﻿Skills and Qualifications <ul><li>Bachelors degree in Life Sciences, Pharmacy, Chemistry, Biomedical Engineering.</li><li>Advanced degree (e.g., MBA, MS, or Ph.D.) is an advantage.</li><li>Strong knowledge of regulatory requirements (CDSCO, FDA, EMA, MHRA, TGA, etc.) and global standards (ISO, ICH, etc.).</li><li>Excellent project management and organizational skills.</li><li>Ability to analyze and interpret complex regulations.</li><li>Proficient in regulatory writing and submission tools.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple projects and meet deadlines.</li></ul> Experience <ul><li>7–8 years of experience in regulatory affairs, with a proven track record of successful submissions and approvals.</li><li>Experience in handling registration of Medical Devices and getting approval.</li></ul>

Role Description: <ul><li>Looking for energetic, self-driven and focused sales professionals in SALES &amp; BUSINESS DEVELOPMENT DEPT roles to expand MEDICAL DEVICES business of our client in India who would support the journey of business expansion, expanding clientele base, and building new opportunities for business.</li></ul> Responsibilities: <ul><li>To launch and develop medical devices in assign area.</li><li>Developing KOL’, establish dealers’ infrastructure to drive the business in private and government sector.</li><li>Ready to work on new launches with innovative technologies.</li><li>Aggressive in sales plan and execution to achieve the revenue goals.</li><li>Work on the new opportunities for future business growth.</li></ul> Requirements: <ul><li>The person should have a minimum of 7 to 8 years of experience working in the medical device industry.</li><li>Preferably from Critical care, intensive care, anesthesia, Cardiology background.</li><li>Minimum Graduate with Science Background preferably.</li><li>Expertise on consultative selling.</li><li>Ready to cover and manage large Geographies.</li><li>Professional driven by values and science.</li><li>Knows the business development process.</li><li>Aspire to learn and discuss new technologies</li><li>Ready to take the challenges for establishing new products and technologies.</li></ul>

Skills

Industry

Location

Jobtitle

62 government relationship Jobs found

IBP Manager

Key Account Manager Medical Device

Customer Service Analyst- OTD Analyst

Customer Service Associate Manager

Sales Director, Alliance Head

Head of HR

Country Manager

Institutional Manager – Device Business

Regulatory Affairs Manager

Sales Manager/Product Specialist – Device Business

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

62 government relationship Jobs found

IBP Manager

Key Account Manager Medical Device

Customer Service Analyst- OTD Analyst

Customer Service Associate Manager

Sales Director, Alliance Head

Head of HR

Country Manager

Institutional Manager – Device Business

Regulatory Affairs Manager

Sales Manager/Product Specialist – Device Business

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.