Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Marketing Manager – Medical Devices

Product Manager – Veterinary (Medical Devices)

Facilities Security Manager

Staff Manufacturing & Process Development Engineer – Stamping

Staff Manufacturing & Process Development Engineer – Molding

Staff R&D /Product DVL Engineer (RF-Antenna Hardware)

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities:&nbsp;<ul><li>To develop and implement strategic sales plans to achieve company sales revenue targets.</li><li>To monitor and evaluate the sales performance of the team, ensuring individual and team targets are consistently met.</li><li>Conduct regular reviews to provide feedback on performance gaps and requirements for improvement</li><li>Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles.</li><li>Implement customized solutions based on changing markets and trends</li><li>Identify product gaps and improvement opportunities based on lost sales data, customer feedback C more.</li><li>To lead, coach, and mentor the sales team, fostering their professional growth and enhancing their performance.</li><li>Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories</li><li>To build and maintain strong relationships with key customers and stakeholders, ensuring exceptional customer satisfaction. Assist in negotiations C deal closing.</li><li>Manage customer issue resolutions and recommend preventive actions to minimize future incidents</li><li>To analyze market trends, customer needs, and competitor activities to identify opportunities and risks.</li><li>To collaborate with the marketing team to plan and execute promotional campaigns, product launches, and educational programs. Provide market feedback to internal team to better understand customers requirements C to leverage cross-product/industry business opportunities.</li><li>To represent the company at industry events, conferences, and meetings to promote company products and services.</li><li>To ensure adherence to the company’s policies and compliance standards, maintaining high levels of integrity within the team.</li><li>To prepare and present regular sales reports and forecasts to senior management for informed decision-making.</li><li>Assist in all other duties/projects as directed from superior and/or management from time to time</li></ul> ﻿Requirements:&nbsp;<ul><li>Degree in Business, Marketing, Science, Pharmacy, or equivalent.</li><li>Minimum 3 to 5 years sales experience in related sales FMCG environment/ Modern Trade / General Trade with managing people experiences</li><li>Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) is a must</li><li>Prior experience in the healthcare/medical industry dealing with professionals such as doctors and pharmacists is preferred.</li><li>Strong leadership, coaching, and people management skills of minimum 2 years.</li><li>Excellent communication and negotiation skills, with proficiency in English (written and spoken).</li><li>Analytical skills and business acumen to interpret sales data and make strategic decisions.</li><li>Ability to work and travel independently, adapting to dynamic environments.</li><li>Proficiency in CRM systems and sales tools for planning and reporting purposes.</li><li>Commitment to upholding company policies and compliance with industry regulations.</li><li>Possess strong influencing/persuasiveness abilities</li><li>Capability to drive change</li></ul>

Responsibilities: Leadership &amp; Team Management: <ul><li>Lead and mentor a globally based team of 4-6 direct reports and 20-40 indirect reports. Provide guidance, training, and development opportunities to drive team performance and individual growth.</li></ul> Deduction Management: <ul><li>Oversee and resolve customer deductions across various regions. Identify and address the root causes of deductions, including pricing discrepancies, overages, shortages, damages, and billing issues. </li><li>Ensure that the team meets established KPIs and SLAs.</li></ul> Collaboration &amp; Stakeholder Engagement: <ul><li>Partner with internal and external customers, including senior management, to resolve issues, identify trends, and promote solutions.</li><li>Build and maintain strong relationships with cross-functional teams, such as Sales, Finance, Supply Chain, and IT.</li></ul> Process Optimization &amp; Automation: <ul><li>Lead efforts to enhance the efficiency of the deduction management process, including implementing process improvements, software automation, and AI-driven tools to minimize errors and reduce processing times.</li></ul> Key Performance Indicators (KPIs): <ul><li>Drive the achievement of KPIs like Days Deductions Outstanding (DDO), Deductions as % of A/R Balance, and Invalid Deductions. Ensure the team consistently meets or exceeds established performance goals.</li></ul> Strategy Development &amp; Execution: <ul><li>Develop and implement strategies aligned with company goals and metrics. Work with Global Invoice-to-Cash partners to standardize processes and enhance transaction accuracy.</li></ul> People Development &amp; Mentorship: <ul><li>Foster a high-performing team culture through coaching, mentorship, and recognition. Promote continuous learning and career growth within the team.</li></ul> Audit &amp; Compliance: <ul><li>Ensure compliance with internal policies, GAAP, SOX, and audit requirements. Oversee timely completion of audits and reporting requirements.</li></ul> ﻿Requirements: Education: <ul><li>Bachelor’s Degree or equivalent experience (6+ years) in finance, accounting, or a related field with demonstrated leadership capabilities.</li></ul> Experience: <ul><li>4+ years of experience in Deduction Management, Invoice-to-Cash (ITC) processes, and Accounts Receivable (A/R) management. Proven experience in leading teams and collaborating cross-functionally.</li></ul> Skills: <ul><li>Expertise in ERP systems (SAP preferred) and MS Office tools (Excel, PowerPoint, etc.).</li><li>Strong problem-solving, negotiation, and decision-making skills.</li><li>Proven ability to manage complex customer relationships and resolve issues efficiently.</li><li>Knowledge of trade spend management and deduction validation processes.</li><li>Leadership Abilities:</li><li>Strong leadership skills with a focus on people management, team development, and performance optimization.</li><li>Ability to lead and influence others, driving continuous improvement and change.</li><li>Additional Requirements:</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong verbal and written communication skills.</li><li>Some travel and overtime may be required to meet business needs.</li></ul>

Responsibilities: <ul><li>Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures (must have)&nbsp;</li><li>Work with multiple vendors to resolve daily BAU issues.</li><li>Work with Stakeholders to identify Business requirements and their processes.</li><li>Perform triages to keep updated on the daily issues and as well to prioritize the issues</li><li>The SCD Front Office Resource will be responsible for doing production support for TS/BidFX.</li><li>Perform heath checks for both systems.</li><li>Work closely with vendors and business.</li><li>Enable broker onboarding</li><li>Support incidents</li><li>Support enhancements.</li><li>Co-ordinate with various IT teams to ensure systems are up and running as per SOP.</li><li>Participate in DR and BCP activities.</li><li>Participate in Audit and yearly upgrades</li></ul> Requirements: <ul><li>Any Graduate (Preferably graduated in IT)</li><li>Minimum 10 years’ experience in application/production support</li><li>Experience in supporting third party and internal Applications.</li><li>Experience in trading applications (Trading Screen, BidFX) or other Trade Execution systems</li><li>Monitoring batches</li><li>Broker /LP onboarding</li><li>FIX knowledge</li><li>Business domain knowledge of equities /FX/derivatives</li><li>Can write SQL queries for troubleshooting. 10.	Trade flow and compliance knowledge.</li><li>Have worked with external vendors and business users.</li><li>Knowledge of ITIL process</li><li>Domain knowledge of Financial Asset Classes (Equity, Bond, FX)</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for promotion and growth of the medical device’s portfolio</li><li>Define target market, identify targeted HCP’s speciality for each medical device, positioning of medical device and messaging for each device.</li><li>Lead launches of new medical devices – coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials and sales enablement tools</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns</li><li>Achieve / surpass the sales target for each medical device</li></ul> Requirements: <ul><li>Bachelors degree in Life Sciences, Pharmacy, Biomedical Engineering and master’s in marketing management</li><li>In depth knowledge of medical device industry</li><li>Proven track record in developing and execution of marketing strategies for medical devices</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India</li><li>5+ years marketing experience in medical device industry</li><li>Experience of handling digital marketing campaign</li></ul>

Responsibilities: <ul><li>Develop and implement marketing strategies for veterinary medical devices</li><li>Work closely with BU Head MD &amp; D and Marketing Manager to define the vision for veterinary medical devices and ensure alignment with broader business goals</li><li>Assist Marketing Manager and BU Head MD &amp; D in launches of new medical devices, coordination with OEMs, regulatory, development of launch plans, engagement of KOLs, preparation of promotional materials, etc.</li><li>Collaborate with stakeholders – OEMs, regulatory, BU Head MD &amp; D, Sales, Finance, etc. to align marketing strategies with device division’s goals.</li><li>Manage P &amp; L (marketing budget) of each Medical Device to optimize ROI.</li><li>Participation in various conferences / trade shows for engaging KOLs, lead generations for supporting sales team.</li><li>Work in field along with sales teams to identify customers’ needs, competitors’ strategies and to adapt our strategies accordingly.</li><li>Training of sales team along with Application Specialist and external trainer, if required</li><li>Develop content for digital marketing through social media, email campaigns, website, etc and measure effectiveness and ROI of digital campaigns.</li><li>Achieve / surpass the sales target for each medical device.</li></ul> Requirements: <ul><li>Bachelors / master’s degree in veterinary sciences, and master’s in marketing management.</li><li>Knowledge of medical device industry.</li><li>Proven track record in developing and execution of marketing strategies for medical devices.</li><li>Expertise in launch of new medical devices and lifecycle management</li><li>Excellent in written and verbal communication skills, analytical skills and presentation skills</li><li>Willingness to travel extensively across India.</li></ul> Experience <ul><li>Minimum 3 years of experience in product management of veterinary healthcare industry preferably in the medical devices</li><li>Experience of handling digital marketing campaigns</li></ul>

Responsibilities: <ul><li>Work with stakeholders to help develop a culture of proactive security &amp; resiliency risk management across all company Philippines operations.</li><li>Proactively drive a metrics-based security risk management program throughout Philippines operations.</li><li>Collaborate with Global Trade Services, Global Logistics, EH&amp;S, IT, and regional team members at facilities to maintain appropriate security, crisis management, and business continuity requirements.&nbsp;</li><li>Lead security training and awareness efforts to protect personnel, operations and assets against security related risks.</li><li>Manage and maintain the Philippines supply chain security programs in which company currently benefits from or can participate in the future (e.g. C-TPAT or other similar programs).</li><li>Work with the Facilities &amp; company IS (company Information Solutions department responsible for IT systems) management team to drive performance improvements across existing</li><li>security programs (e.g. contract uniform security service providers, physical security systems, and supply chain service providers).</li><li>Identify improvement opportunities, communicate findings with the leadership team, and implement changes after receiving approvals.</li><li>Conduct investigations into allegations or suspicious activity under the direction and scope of the ERSM department.&nbsp;</li><li>Coordinate executive protection, special event, and travel security efforts in Philippines.</li><li>Liaise with local, regional, and national law enforcement.&nbsp;</li><li>Project manage special projects and coordinate awareness resources when required.</li><li>Ability to travel globally (estimated 20%) domestic &amp; some international.</li></ul> Requirements: <ul><li>7 years of confirmed experience in security and/or security risk management, with leadership/supervisory experience in the areas of programs, guard operations, and physical security.</li><li>Candidates with experience setting up and managing security systems and procedures at electronics manufacturing sites belonging to multinational corporations would be preferred.</li><li>Proven ability to proactively implement data-driven security risk management programs.&nbsp;</li><li>Knowledge of physical security systems, including design, operation and maintenance.&nbsp;</li><li>Experience developing procedural documents.</li><li>Knowledge and understanding of supply chain security methodology including requirements with the CTPAT program.</li><li>Demonstrated experience in crisis management and business continuity.&nbsp;</li><li>Experience and training in conducting investigations.</li><li>Ability to conduct training on various risk and security related topics</li></ul>

Responsibilities: <ul><li>Has strong impact in Advanced Manufacturing Technology Roadmap driven development projects.</li><li>Drives for excellence in existing Stamping technologies and methods.</li><li>Strives to implement optimized or new manufacturing technologies to provide improved processes and tolerance control.</li><li>Act as a liaison between the Advance Manufacturing Process team and the manufacturing sites teams to collaborate with Product Development in the optimization of part and product</li><li>Designs for manufacturability, providing stamping process expert knowledge and general knowledge of stamping processes to realize product samples and prototypes.</li><li>Provides stamping process expert knowledge and general knowledge and project management to liaise the Advance Manufacturing Process team and the manufacturing sites teams,</li><li>deploying optimized or new stamping processes to realize advanced manufacturing technology development projects.</li><li>Acts as the binding element between product development and advanced manufacturing &amp; process engineering, ensuring the effectiveness and efficiency of this critical interface.</li><li>Designs, develops, and qualifies stamping processes in compliance with company EH&amp;S, quality and production standards, as well as recognized best in class and industry standards.</li><li>Documents all related processes in applicable company systems.</li><li>Supports supply chain to verify related suppliers’ compliance and capability.</li><li>Initiates and implements stamping related programs to continuously improve quality, cost and cycle time.</li><li>Maintains and adheres to all appropriate specifications, regulatory and customer requirements.</li><li>Applies stamping process expertise to resolve significant / unique / complex issues, where analysis of situations or data requires an in-depth evaluation of variable factors.</li><li>Exercises considerable latitude in determining objectives and approaches to assignment, performing work without appreciable direction.</li><li>Drives results primarily through collaboration and influence, not through direct reporting relationships.</li><li>Provides training and mentorship to other professional employees.</li><li>Provides measurable input to the objectives and goals of the department in support of the function and business unit strategies.</li></ul> Requirements: <ul><li>Minimum 8 years of related experience.</li><li>Bachelor’s Degree (Mechanical Engineering or related) required, Master’s preferred.</li><li>Demonstrates stamping process expertise (process optimization, capability, troubleshooting)</li><li>Tight tolerance electrical connector experience is a plus!</li><li>Working knowledge with quality tools (FMEA, Six Sigma, DOE, 8D/Continuous Improvement), is a plus!</li><li>Fluent in English (read, write, and speak).</li><li>Broad knowledge of stamping, plating, and assembly processes for connectors and sockets is desired.</li><li>Practical application of MS Office software (Word, Excel, PPT, Project, &amp; Outlook).&nbsp;</li><li>Broad project management skill and experience – Ability to work on several projects at once.</li><li>Based in China-Qingdao or the Philippines-Batangas mfg. sites and willingness to travel up to 25% average.</li></ul>

Responsibilities:•	Has strong impact in Advanced Manufacturing Technology Roadmap driven development projects.•	Drives for excellence in existing Stamping technologies and methods.•	Strives to implement optimized or new manufacturing technologies to provide improved processes and tolerance control.•	Act as a liaison between the Advance Manufacturing Process team and the manufacturing sites teams to collaborate with Product Development in the optimization of part and product designs for manufacturability, providing stamping process expert knowledge and general knowledge of stamping processes to realize product samples and prototypes.•	Provides stamping process expert knowledge and general knowledge and project management to liaise the Advance Manufacturing Process team and the manufacturing sites teams, deploying optimized or new stamping processes to realize advanced manufacturing technology development projects.•	Acts as the binding element between product development and advanced manufacturing &amp; process engineering, ensuring the effectiveness and efficiency of this critical interface.•	Designs, develops, and qualifies stamping processes in compliance with company EH&amp;S, quality and production standards, as well as recognized best in class and industry standards.•	Documents all related processes in applicable company systems.•	Supports supply chain to verify related suppliers’ compliance and capability.•	Initiates and implements stamping related programs to continuously improve quality, cost and cycle time.•	Maintains and adheres to all appropriate specifications, regulatory and customer requirements.•	Applies stamping process expertise to resolve significant / unique / complex issues, where analysis of situations or data requires an in-depth evaluation of variable factors.•	Exercises considerable latitude in determining objectives and approaches to assignment, performing work without appreciable direction.•	Drives results primarily through collaboration and influence, not through direct reporting relationships.•	Provides training and mentorship to other professional employees.•	Provides measurable input to the objectives and goals of the department in support of the function and business unit strategies. Requirements:•	Minimum 8 years of related experience.•	Bachelor’s Degree (Mechanical Engineering or related) required, Master’s preferred.•	Demonstrates stamping process expertise (process optimization, capability, troubleshooting)•	Tight tolerance electrical connector experience is a plus!•	Working knowledge with quality tools (FMEA, Six Sigma, DOE, 8D/Continuous Improvement), is a plus!•	Fluent in English (read, write, and speak).•	Broad knowledge of stamping, plating, and assembly processes for connectors and sockets is desired.•	Practical application of MS Office software (Word, Excel, PPT, Project, &amp; Outlook).&nbsp;•	Broad project management skill and experience – Ability to work on several projects at once.•	Based in China-Qingdao or the Philippines-Batangas mfg. sites and willingness to travel up to 25% average.

Responsibilities: <ul><li>Drive to in bringing best in class innovative antenna system solutions products for various exciting application e.g. IoT devices, infrastructure or consumer product using computer</li><li>simulation and experimental techniques.</li><li>Working and leading multiple team members towards innovative antenna solutions and deliver to market on time with dialed in cost.</li><li>Contributes and influence to BU level technology and product decision.</li><li>Provides guidance and complex subject matter training to less experienced co-worker internal or external of the department.&nbsp;</li><li>Mentors and coaches other engineers in BU with the state-of-the-art antenna technology	Assists team the design implementation and validation of antenna systems across the lifecycle from initial concept stage to mass production</li><li>Analyze and review design requirements with close collaboration with the customers, product managers and sales.</li><li>Collaborate with NPI team to develop RF product design and define the optimum technology for Manufacturability to meet customer requirement.</li><li>Proactively involve in procedure optimization/improvement in RF design flow for time to market.</li><li>Perform research for state-of-the-art antenna via trade, professional journals to determine next generation technology platform.</li></ul> ﻿Requirements: <ul><li>M.S. or PhD in Electrical Engineering or equivalent</li><li>Solid understanding of antenna theory, product, application, and the RF/antenna analysis project.</li><li>8+ years of experience in antenna design with about 2 years of RF circuit design for RF related electronics.</li><li>ast experience with antenna test and measurement including VNA, spectrum Analyzer, PIM testing, anechoic chamber, and active measurement (TRP/TIS).&nbsp;&nbsp;</li><li>Expert level proficiency with 3D EM simulation software (HFSS or CST) and RF Circuit (ADS or AWR)&nbsp;</li><li>Solid understanding of electromagnetics and antenna theory. Use the first principles approach to resolve deep technical challenges to unlock innovation.</li><li>Hands on experience with bench design work to validate simulations and experience with anechoic chamber testing.</li><li>Ability to influence mechanical engineering, I.D., product management, operations, PCB design and PJM with a data driven approach.</li><li>Assess risk and compliance across areas of accountability.</li><li>Experience in LTE/GNSS/Wi-Fi/BT/NFC/UWB/mm-Wave among other protocols.&nbsp;</li><li>Crisp communication skills to present to leadership and stakeholders as needed.</li></ul>

Skills

Industry

Location

Jobtitle

59 general trade Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Marketing Manager – Medical Devices

Product Manager – Veterinary (Medical Devices)

Facilities Security Manager

Staff Manufacturing & Process Development Engineer – Stamping

Staff Manufacturing & Process Development Engineer – Molding

Staff R&D /Product DVL Engineer (RF-Antenna Hardware)

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

59 general trade Jobs found

Customer Service and Admin (CS&A) Team Lead

Sales Manager

Manager KNA Deduction Management

Front Office Support Consultant

Marketing Manager – Medical Devices

Product Manager – Veterinary (Medical Devices)

Facilities Security Manager

Staff Manufacturing & Process Development Engineer – Stamping

Staff Manufacturing & Process Development Engineer – Molding

Staff R&D /Product DVL Engineer (RF-Antenna Hardware)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.